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Functional Overview
The SVMi-20i performs two major software functions: Auto Attendant and
Voice Mail.
Auto Attendant
The SVMi-20i auto attendant operates by automatically answering calls and
playing one or more custom prompts to the caller along with some dialing
instructions. The caller may then press digits on the keypad to direct
themselves to an appropriate person or department.
The Auto Attendant can answer calls with a pre-recorded prompt and offer
the caller several possible dialing options including dialing another extension
number, transferring to an operator, accessing pre-recorded information, or
connecting to voice mail system.
Voice Mail
The SVMi-20i voice mail provides a message recording service when the
called party is unavailable under various conditions (busy, no answer, or all
the time). When calling an extension number, the caller may be routed
directly to the voice mail or transferred to the extension first, depending on
the configuration. The voice mail will answer a call with a customized
greeting recorded in a subscriber's (mailbox owner's) own voice.
The caller can then leave a message, following a given instruction.
The subscriber (mailbox owner) can access the mailbox from any location
with a DTMF-enabled phone and retrieve his or her messages.
Many options are available to handle retrieval and recording of messages.
On the SVMi-20i, e-mail gateway functionality can be enabled to have voice
mail messages sent to an e-mail server (virtually any e-mail server) that
supports SMTP.
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