Samsung SVMi-20i User Manual page 141

Hold Controls
Item
Max hold queue
size
Max hold time
(in minutes)
Require input
every nth try
Retry interval
(in seconds)
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The maximum number of callers allowed to hold in queue while
waiting to be transferred to a Workgroup member.
Once this parameter is exceeded, the SVMi-20i will look at the
Queue-Full or Expand event pointer to determine what action to
take. Allowable input ranges from 1 to maximum number of ports
installed.
The maximum amount of minutes the caller will hold in queue
while waiting to be transferred to a Workgroup member.
Once this parameter is exceeded, the SVMi-20i will look at the
Queue-Full or Expand event pointer to determine what action to
take. Allowable input ranges from 1 to 99 minutes.
This allows the caller to remain on hold for a busy extension
without pressing the hold digit for each retry interval.
This parameter specifies the number of retry intervals that the
caller is not prompted to enter a digit to indicate they wish to
continue holding.
Allowable entry for this parameter is 1-99. If this parameter is set
greater than '1', the SVMi-20i will default to 'hold' on a busy
condition if the caller enters no digit on the first busy condition.
This is the maximum number of seconds, from 1 to 99, that the
SVMi-20i waits when a caller elects to hold before re-trying the
extension.
Description
SVMi-20i User Guide
141