Auto Attendant Features - Samsung SVMi-20i User Manual

SVMi-20i User Guide
Schedule Table
The schedule table automatically controls system mode by individual ports,
time of day, day of week and calendar date without human intervention.
It is capable of scheduling ninety-nine mode changes per day for 365
consecutive days. The administrator can manually override the schedule
table at any time from a touchtone telephone, or from a management
interface.
For Holidays and Calendar of Events, the Schedule Table can be used to
schedule holiday and special event caller prompts to better inform and serve
callers.
Synchronized Clock
The SVMi-20i clock is responsible for providing each message with a date
and time stamp. This clock is always synchronized with the OfficeServ main
system, as is changing between day and night modes.

Auto Attendant Features

Alphabetic Directory (Multiple)
Callers who do not know an extension number in the system but do know a
name may enter the first few letters of the person's name and be transferred
to the person's extension number. The SVMi-20i can store up to 1,000 unique
directory names, and a caller can search subscribers using either the first or
last name.
Auto Attendant Routing
The auto attendant can transfer or route callers based on the digits they
enter. Callers may be transferred to station, groups, or the system directory
to select a subscriber based on their name.
Automatic After Hours Answering
The main auto attendant greeting changes from the day to the night
greetings automatically when the system changes from day to night mode.
Multiple additional modes may be defined for special applications.
Announce Hold Position
If callers are allowed to hold for a busy extension, the SVMi-20i is able to
intermittently inform the caller of their place in the queue.
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