Thermo Scientific RadEye G20-ER Operating Instructions Manual page 78

The RadEye.EXE software offers to search for a connection to
the RadEye unit on other available serial ports.
If there is a faulty connection between the unit and the com-
puter, the program shows the error message "Data transfer to
instrument fails"
In this case, you must check whether:
•
The RadEye has been positioned correctly in the desktop
holder (with rubber boot) and the RadEye is turned on.
•
The infrared transmission windows are clean
•
The correct serial interface has been selected.
8-4 DB-067 E
Iw/Tr/Ff 26.11.2012
RadEye G20