Troubleshooting - Infopia ELEMENT MULTI Instructions For Use Manual

Troubleshooting

Message Probable cause
This message appears
when blood sample is
input before the symbol
for blood blinks.
(Only for Blood glucose
measurement)
This message appears
when the color bar of
the strip is dirty or not
good or there is too
much light.
This message appears
when Element
cholesterol test strip is
removed during testing.
Problem with transmit
of PC or Printer.
The test result is higher
than the following.
Glucose : more than
600mg/dL
TC : more than 400mg/dL
TG : more than 600mg/dL
HDL : more than 80mg/dL
Action required
Please wait for the meter displays the
icon blinking before applying your blood
sample.
Please insert a new test strip and
perform your test again.
Avoid testing under direct sunlight.
Test again with a new test strip and
Multi make sure the test strip to be inserted
into the right port of each item. Do not
move the test strip from the meter during
the test.(If strip isn't removed, it says
that your TC Result may be over
600mg/dL)
Check your connection port
PC/printer and reconnection. If the
problem is still unsolved, Please contact
your local representative or customer
support.
Please retest with a new test strip.
If the problem persists, please contact
your local representative or customer
support.
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Troubleshooting
Message
of
Probable cause Action required
The test result is lower
Please retest with a new test strip.
than the following.
If the problem persists, please contact
Glucose : less than
your local representative or customer
20mg/dL
support.
TC : less than 100mg/dL
TG : less than 70mg/dL
HDL : less than 25mg/dL
Cholesterol : The Place the meter at the temperature
ambient temperature is between 64~86 (18~30 ) for cholesterol
over 86 (30 ). test and 50~104 (10~40 ) for glucose
Glucose : The ambient test for more than 10 minutes and test
temperature is over again.
104 (40 )
Cholesterol : The Place the meter at the temperature
ambient temperature is between 64~86 (18~30 ) for cholesterol
less than 64 (18 ) test and 50~104 (10~40 ) for glucose
Glucose : The ambient test for more than 10 minutes and test
temperature is less than again.
50 (10 )
This message appears Please insert a new test strip of cholesterol
when test strip may be and perform your test again.
contaminated, reused
or not inserted.
This message appears
Please recognize the code and retest
with 3 times of beep
(refer to page 23)
sound with 'CODE' and
'Er' on the display are
none memory code
and/or unrecognized strip
used.
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