Troubleshooting - Infopia GlucoLab Operation Manual

Troubleshooting

The following chart may help you identify certain problems, but may not solve all
problems that can occur. Please contact your local representative or customer
support if the problem persists.
Message Problem
Problem with the
blood glucose test
meter
Caused by either
used or wet blood
glucose test strip
Problem with the
test strip
Blood glucose test
strip is damaged
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Action Required
Place the battery again, and set
the blood glucose test meter. If
the problem persists, please
contact your authorized repre-
sentative or customer support
Please insert a new blood glu-
cose test strip and perform
your test again
Please insert a new test strip
and apply the blood sample
until confirmation window is
completely filled.
Please insert a new blood glu-
cose test strip and perform
your test again
Troubleshooting
Message Problem
User applied the blood
sample before the
LCD display
was blinking
Problem with the
Auto-coding label
The ambient tempera-
ture is too low
The ambient tem-
perature is too high
The test result is lower
than 0.5 mmol/L
Action Required
Please wait for the LCD to
display icon blinking before
applying your blood sample
Please insert a new test strip
and perform your test again.
If Er6 message persists,
please contact your local rep-
resentative. If blinks with
"SUN", avoid to the direct
sunlight and retest.
Place the blood glucose test
meter within the operating
temperature range for 10 min-
utes or more and retest.
Place the meter within the
operating temperature
range for 10 minutes or
more and retest.
Check the accuracy of your
blood glucose test strip by
performing a glucose control
solution test. If the test results
in a normal reading, re-test
your blood sample two or
three times. If "Lo" persists,
consult your doctor immedi-
ately.
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