Troubleshooting - Infopia Element Plus Owner's Manual

Troubleshooting

The following chart may help you identify certain problems, but may not
solve all problems that can occur. Contact your authorized representative
or Infopia USA customer support if the problem persists.
What does meter say?
Message
" Meter failure. Please
call customer support."
" Please re-test with a
new test strip."
" Please re-test with a
new test strip."
" Please re-test with a
new test strip."
50 / 51 www.infopiausa.com
What it means Action required
Reset the battery and
Problem with
correct the setting. If the
meter
problem persists, please
contact customer support.
Insert a new test strip and
try your test again. Refer to
Wet or used
performing a blood test
strip
(p.23).
Insert a new test strip and
Damaged strip
try your test again.
Insert new strip, wait for the
Applied blood
"ready for blood" icon and
before the "ready
try your test again. Refer to
for blood" icon
performing a blood test
(p.23).
Troubleshooting
What does meter say?
Message
Er 6
" Please re-test with
a new test strip."
Er 6-Sun
"Please avoid direct
sunlight and re-test"
" Low temperature "
" High temperature "
What it means Action required
Refer to test solution
Problem with
limitation.
the Auto-coding
Insert a new strip
label or an incorrect
and try your test again.
test strip is inserted.
Refer to test solution
limitation.
Sun Error ; Testing
Do not test in direct
in direct sunlight.
sunlight.
Insert a new strip
and try your test again.
The ambient
Place the meter in an area
temperature is
above 50°F for 30 minutes
lower than 50°F
and try your test again.
The ambient
Place the meter in an area
temperature is
below 104°F for 30 minutes
higher than
and try your test again.
104°F
Call toll free : 1-888-446-3246