Product Warranty - Aaeon Gene-6320 Manual

Product Warranty

AAEON warrants to you, the original purchaser, that each of its
products will be free from defects in materials and workmanship for
two years from the date of purchase.
This warranty does not apply to any products which have been
repaired or modified by unauthorized personnel, or those products
which have been misused, abused, installed improperly and altered
accidentally. AAEON assumes no liability under the terms of this
warranty as a consequence of such events.
Because of AAEON's high quality-control standards and rigorous
testing, most of our customers never need to use our repair service.
If an AAEON's product is defective, it will be repaired or replaced with
no charge during the warranty period. For out-of-warranty repairs,
you will be billed according to the cost of replacement materials,
service time, and freight. Please consult your dealer for more
details.
If you think you have received a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For
example, CPU type and speed, AAEON products used, other
hardware and software used, etc.) Note anything abnormal and
list any on-screen messages you get when the problem occurs.
2. Please prepare your manual, product, and other helpful information
before calling your dealer to describe your problem.
3. If your product is diagnosed as defective, please manage to obtain
an RMA (return material authorization) number from your dealer.
This allows us to deal with your return quickly.
4. Carefully pack the defective product, a fully-completed Repair
and Replacement Order Card, and a photocopy proof of pur-
chase date (such as your sales receipt) in a shippable container.
A product returned without the proof of the purchase date is not
eligible for warranty service.
5. Write the RMA number visibly on the outside of the package
and ship it out after paying to your dealer for it.