Music/Messages On Hold; Multiple Call/Delayed Ringing - Toshiba IP edge General Description Manual

Features

Music/Messages On Hold

Music/Messages On Hold
This feature provides music or a tone to a station or line that is held by a station with Line
Hold or Consultation Hold and the speech path is released.
The Media Server has a total of fifteen (15) music sources plus Quiet Tone. The system
administrator selects from these 15 internal WAV files on the IPedge/VIPedge system
music sources, and quiet tone. Administrators may upload their own WAV files to the sys-
tem.
IPedge systems with 1.5.1 or later software have the "Random" option for Music on Hold
(MOH) that allows callers, when placed on hold to start listening from a different location
within the recorded music on hold file every time they are put on hold, rather than always
starting at the beginning. IPedge default to always starting at the beginning. This selection
can be chosen when uploading the MOH file. Starting at the beginning allows the record-
ing to begin with "thank you for waiting." Random, similar to the continuous loop, allows
the recording to contain a series of messages, and callers can hear different parts of the
messages when they are put on hold at different times. The file will play to the end, then
"loop" to the beginning of the file.
Ramdom start is not available on VIPedge systems.
Important!

Multiple Call/Delayed Ringing

If an incoming external or internal Directory Number (DN) call rings a station DN and is
unanswered, alternate DNs can be programmed to ring at a later time. You can also assign
Delayed Ringing to voice mail and auto attendants.
The Multiple Calling feature enables you to ring two or more telephone numbers simulta-
neously or after a predetermined time.
This feature is effective as follows:
• Enable ringing two or more standard telephones or SIP stations that cannot have multiple
appearances.
• Enable ringing different kind of stations, such as an IPT and a Single Line Telephone.
If an incoming external or internal call rings to a station DN and is unanswered, alternate
DNs can be programmed to ring at a later time. A separate delayed ring time can be set for
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Music On Hold file names must be alpha-numeric characters only. Do not include
special characters (examples -, _, &). Only letters and numbers can be used in the
MOH file names.
IPedge General Description 03/16