Toshiba Strata CIX IP5000-UG-VB User Manual
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Toshiba Strata CIX IP5000-UG-VB User Manual

Toshiba ip telephone user guide
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Telecommunication Systems Division
®
IP5000-Series
Telephone User Guide
April 2009

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Summary of Contents for Toshiba Strata CIX IP5000-UG-VB

  • Page 1 Telecommunication Systems Division ® IP5000-Series Telephone User Guide April 2009...
  • Page 2 Toshiba Telecommunication Systems Division sells its products through Authorized Dealers. Our Dealers are certified in Sales and Technical Training for Toshiba products, and focus on providing the best possible customer experience. Dealer services include: network assessments, product recommendations, installations, and ongoing technical and sales support.
  • Page 3 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER.
  • Page 4 TAIS and which are not compatible or are of inferior quality, design, or performance. The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunc- tion by TAIS or its authorized dealer with new or refurbished parts (at their option).
  • Page 5 Toshiba Strata CIX. Toshiba does not endorse, warrant nor assume any liability in connection with such third party products or services.
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  • Page 7: Table Of Contents

    Contents Introduction Organization...ix How to Use This Guide...x Conventions ...x Related Documents/Media... xii Chapter 1 — The Grand Tour IP5000-series Telephone Overview ...4 Fixed Buttons...5 Programmable Feature Buttons ...8 Key Strip...8 LCD...9 9-Line LCD Display ...9 4-Line LCD Display ...10 Soft Keys...11 Chapter 2 —...
  • Page 8 Contents Chapter 3 – SoftIPT Telephone Terminology...20 Making a Call...21 Handset ...21 Spkr Button...21 Hot Dialing ...21 Dial Directory ...22 Answering a Call...24 Handset ...24 Speaker ...24 Shift Button...24 Handsfree Answerback...24 On a Call ...25 Switching Between Handset and Speakerphone...25 Microphone (Mic/Mute) Button ...25 Hold ...25 Message Waiting...27...
  • Page 9 Chapter 4 — Feature Operations Account Code Calls ...43 Verified/Non-Verified Account Codes...43 Forced Account Codes...44 Voluntary Account Codes (Verified/Non-Verified)...45 Advisory Messages ...46 Alarm Notification Button ...47 Automatic Busy Redial ...47 Automatic Callback ...48 Background Music ...49 Call Forward ...50 System...50 Station ...50 Station Call Forward Categories...51 Call Forward Settings ...51...
  • Page 10 Contents Chapter 4 – Feature Operations Echo Cancellation ...68 Emergency Call...68 Emergency Monitoring Station...68 Emergency Ringdown...69 Language Codes...69 Message Waiting...70 Turning On/Off MW LED on Another Extension...71 Microphone Cut-Off ...72 Off-hook Call Announce...73 Override Calls ...74 Busy Override...74 Do Not Disturb Override ...74 Executive Override ...75 Destination Restriction/Traveling Class Override...75 Class of Service Override ...75...
  • Page 11 Chapter 5 — IP5122-SDC Making and Answering Calls...90 Local Emergency Service (Calling 911)...91 ACO Volume Control ...92 Microphone ...92 ACO LED and LCD Indication ...93 ACO Hold ...94 ACO Operating Summary...95 IP5122-SDC Programming ...96 IPT Initialization...98 IP5122-SDC Headset Transmit Level Adjustment...98 Local CO Line Connection ...99 Local CO Line Circuit Quick Test...100 Chapter 6 —...
  • Page 12 Contents Chapter 7 – Headset and Handset Operation Chapter 7 — Headset and Handset Operation Recommended Headsets ...109 Headset and Handset Interactions ...109 AUTO or CARBON Setting ...110 Headset Transmit Level Adjustments...111 Handset Level Adjustments ...112 Chapter 8 — User Programming Programming Feature Buttons ...116 User Programming Mode ...116 Programmable Feature Button Codes ...116...
  • Page 13 Advanced Network Settings ...145 Sound Settings ...154 Key Repeat...158 Other Setting...160 Loop Back Test...163 Factory ...165 Initialize ...168 Reset ...169 Chapter 10 —Info ManagerTM Stocks...172 Weather...173 News ...174 Calendar...175 Cycle ...177 Configure ...177 Appendix A — References Call Forward ...179 Soft Keys...183 Button Labels ...184 Appendix B —...
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  • Page 15: Introduction

    Introduction This user guide describes how to use the Toshiba IP5000-series telephones with the Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems. These include: • Strata IP5000-series digital telephones shown in • Strata IP Add-on Modules. • Strata Direct Station Selection (DSS) console.

  • Page 16: How To Use This Guide

    Introduction How to Use This Guide • Chapter 9 – Administrator Programming explains features and functions to be performed by an Administrator. • Appendix A – References Feature Operation chapters. • Appendix B – Hardware Connections diagrams. • Appendix C – Centrex Application available with your Strata CIX system.
  • Page 17 Conventions [DN] [PDN] [SDN] [PhDN] Arial Bold Courier Arial “Type” “Press” Plus (+) Tilde (~) ä ä Start > Settings > Printers Strata CIX IP5000-series Telephone UG Description Represents any Directory Number button, also known as an extension or intercom number. Telephones can have multiple extensions.

  • Page 18: Related Documents/Media

    Introduction Related Documents/Media Conventions See Figure 10 Related Documents/Media Note Some documents listed here may appear in different versions on the electronically or in print. To find the most current version, check the version/ date in the Publication Information on the back of the document’s title page. Refer to the following for more information: •...

  • Page 19: Chapter 1 - The Grand Tour

    The Grand Tour The IP5000-series telephones connected to a Strata CIX telephone system, running Release 5.2 or higher software, include a selection of IP telephone models and matching IP add-on modules, as well as a 60 button DSS Console. See Table 1 for more details.
  • Page 20 The Grand Tour Table 1 IP5000 Series Telephones Description Image 10 Button IP Telephone: • 4 line LCD with back light option • Full duplex Speakerphone • Headset I/F • Ringing LED 20 Button IP Telephone: • 4 line LCD with back light option •...
  • Page 21 The Grand Tour The IP5000-series telephone upgrade options include: Table 2 IP5000 Series Add-on Modules Description Image 10 Button ADM for IP5000-series • LCD programmable key strip with back light 20 Button ADM for IP5000-series • Paper Key Strip 60 Button DSS for IP5000-series •...

  • Page 22: Ip5000-Series Telephone Overview

    The Grand Tour IP5000-series Telephone Overview IP5000-series Telephone Overview The illustration of the IP5000-series telephone shown below gives a general idea of the basic attributes found on most of these telephones. The positioning of the buttons varies per telephone model. 20 Programmable Feature Buttons 4-Line LCD Telephone Legend A.

  • Page 23: Fixed Buttons

    Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and easily. Layouts Fixed buttons are laid out differently on the IP5000-series telephones. 10 and 20 Button 4-line LCD Telephones Fixed buttons are located on either side of the dial pad. Strata CIX IP5000-series Telephone UG 9-line LCD Telephone 04/09...
  • Page 24 The Grand Tour IP5000-series Telephone Overview The Fixed buttons are described below. Table 3 Fixed Button Definitions Button Message (Msg): When Msg LED flashes, press Msg to call back the station or voice mail device that activated the LED. This is the telephone’s [PDN] message waiting button.
  • Page 25 Table 3 Fixed Button Definitions (continued) Button Navigation Key: Round button on the IP5131 telephone is a navigation key used for moving the cursor on html pages and in the programming screens. Center of the button is the “select” function. The arrows are used to scroll up, down, left or right.

  • Page 26: Programmable Feature Buttons

    The Grand Tour IP5000-series Telephone Overview Programmable Feature Buttons Programmable Feature Buttons are programmed by the System Administrator and can be customized on a per user basis. Table 24 on page 184 Programmable Feature Buttons. Note Programmable Feature Buttons are numbered bottom to top, left to right (shown right).

  • Page 27: Lcd

    9-Line LCD Display The LCD on the 9-Line LCD telephone (shown below) in idle state shows: Top to Bottom Line 1 or the top line of the LCD will display your user name (if programmed) and your extension number. Line 2 will show the Date and time. Line 3 will show information related to your telephone set: VM New/Saved messages, Call Forward, or if a certain feature is enabled on your telephone set....

  • Page 28: 4-Line Lcd Display

    Note This feature applies to the IP5131-SDL telephone. Toshiba’s IP5131-SDL with it’s large display screen also supports an HTML browser to allow navigation on the World Wide Web or a company’s intranet. The phone can have a homepage setup that allows navigation to begin just like a homepage in your internet browser.

  • Page 29: Soft Keys

    Soft Keys Softkeys (SK1 - SK4) refer to the four buttons directly below the LCD screen (shown right). Soft Keys dynamically change their functions and label depending on the state of the telephone. The dynamic feature associated with the Soft Key is displayed on the bottom line of the LCD display directly above each Soft Key button.
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  • Page 31: Chapter 2 - The Basics

    The Basics This chapter reviews the basic operations of the IP5000-series telephones. The instructions apply to all telephone models, except when noted otherwise. Customizing Your Telephone Volume Control  To adjust the handset volume   to increase volume and Press the When you hang up, the volume returns to the default setting.

  • Page 32: Lcd Contrast

    The Basics Customizing Your Telephone  To adjust handset Beep Tone 1. With the handset off-hook, dial the Beep Tone Adjustment Code code). You hear beep tone.  or 2. Press LCD Contrast Available on backlit telephones and backlit add-on module. ...

  • Page 33: Brightness Control

    Brightness Control Available on backlit telephones with 4-line LCD’s and backlit add-on module.  To change the LCD back light brightness Hold 1. Press Bright 2. Press softkey to increase brightness. 3. Press softkey to decrease brightness. 4. Lift the handset off-hook / on-hook to save the settings. BL BRIGHT Note Use the...

  • Page 34: Backlight On/Off

    The Basics Customizing Your Telephone Backlight On/Off Available on backlit telephones and backlit add-on module.  To change Backlight Settings Hold 1. Press 2. Press the Hold 3. Press 4. Use table below to choose preferred settings. Hold Hold 5. Press Table 4 Backlight Settings Button...

  • Page 35: Keystrip Labels

    Keystrip Labels Available on 9 Line LCD telephone and 10 Button LCD Add-on Module  To program LCD Keystrip Labels #9876 1. Dial (or press the flexible Speaker 2. Press the 3. Press the button you wish to label. 4. Use the dialpad to enter the label. 5.

  • Page 36: Dial Pad And Button Beeps

    The Basics Ring Tones Table 5 Internal and External Call Ringing Tones Tone No. Frequency and Cadence 500 Hz 1 sec. On, 3 sec. Off, repeat 1300 Hz 1 sec. On, 1 sec. Off, repeat 500/640 Hz 1 sec. On, 3 sec. Off, repeat 500/640 Hz 1 sec.

  • Page 37: Speakerphone/Microphone Sensitivity Adjustment

    Speakerphone/Microphone Sensitivity Adjustment When you are using the speakerphone, high ambient noise levels may cause the party you are talking with to be to cut off frequently. If this happens, follow these steps to lower the sensitivity of the microphone on a IP5000-series telephone. The default is normal sensitivity.

  • Page 38: Telephone Terminology

    The Basics Telephone Terminology Telephone Terminology When making or receiving calls on your IP5000-series telephone you may experience one or more of the following call features depending on how your telephone is configured. • Line – is synonymous with trunk which is the line that connects you to the PSTN (Public Switched Telephone Network).

  • Page 39: Making A Call

    Making a Call There are three ways to originate a call from the telephone: Handset 1. To make a call, lift the handset, then dial the number. A line may be automatically selected or choose a line manually. Dial tone is heard through the handset.

  • Page 40: Dial Directory

    The Basics Making a Call Dial Directory This feature is supported on IP5000-series telephones with an LCD display running on CIX R5.2 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory.  To access the Directory 1.
  • Page 41 9 Line LCD Display - Dial by Name Screen Strata CIX IP5000-series Telephone UG Press the key next to the displayed name to call that person. BOB L (PRI) BRAD FERRIS BOB LAWVER BRAD FISHER BILL THOMAS BRIAN SMITH ONE TOUCH ONE TOUCH PICKUP ONE TOUCH...

  • Page 42: Answering A Call

    The Basics Answering a Call Answering a Call There are several ways to answer a call: Handset  When the telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line..or press the button associated with the ringing line (flashing green LED). Speaker ...

  • Page 43: On A Call

    On a Call While on a call you can perform the following: Switching Between Handset and Speakerphone Spkr  Press and place the handset on-hook to switch from handset to speakerphone mode.  Take the handset off-hook to switch from speakerphone to handset mode. Microphone (Mic/Mute) Button This button toggles between Mic and Mute.
  • Page 44 The Basics On a Call Automatic Hold This features enables you to move from one Line button to another Line button without pressing Hold. Check with your System Administrator to make sure this setting is turned on. If Automatic Hold is not enabled, calls will drop when moving from one line to another without pressing Hold.

  • Page 45: Message Waiting

    Message Waiting Use your LED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center. Your telephone can be programmed to have up to four additional (flexible) Message Waiting buttons/LEDs.

  • Page 46: Turning On/Off Mw Led On Another Extension

    The Basics Message Waiting Turning On/Off MW LED on Another Extension If you call an extension and it’s busy or there is no answer, you may be able to light that extension’s Message Waiting LED and enable that extension to call you back. The ability to perform this feature is set in system programming.

  • Page 47: Led Indicator Details

    LED Indicator Details Each line and Programmable Feature Button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Table 6 LED Indicators Extension In-Use...
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  • Page 49: Chapter 3 - Softipt

    SoftIPT The SoftIPT is a software phone client that runs on appropriately equipped wired or wireless laptops, tablets and desktop PCs with all versions of Microsoft Vista and Microsoft 3.0 screen is shown below. SoftIPT on a PC integrates the power of the PC with most of the features available on an IP5000-series telephone.

  • Page 50: Softipt Icons

    SoftIPT Message Waiting SoftIPT Icons The special buttons relating to the SoftIPT screen are described below. Table 7 SoftIPT Button Definitions Button SoftIPT Directory – Clicking this icon enables you to access the directory you create using MS Outlook. Refer to page SoftIPT Configurations –...

  • Page 51: Fixed Buttons

    Fixed Buttons The fixed buttons on your telephone enable you to perform standard functions quickly and easily. These buttons are described in Flexible Buttons All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

  • Page 52: Configuring Softipt 3.0

    SoftIPT Configuring SoftIPT 3.0 Configuring SoftIPT 3.0 Step 1: Configure the SoftIPT 1. After you have installed SoftIPT, double-click the SoftIPT icon on the desktop. The SoftIPT Configuration window opens. Important! Figure 1 SoftIPT Configurations See the illustration below. You will need to enter items A-E to configure SoftIPT.
  • Page 53 SoftIPT, through Windows, of receiving a reply message after sending a broadcast message. Therefore, Toshiba recommends using Manual mode if SoftIPT cannot find the IPU by Broadcast. Network If there are multiple network adapters, select the one for SoftIPT.
  • Page 54 If Automatic startup is unchecked and SoftIPT continues to start up, use the MSCONFIG utility screen > Startup tab and uncheck Toshiba SoftIPT. Consult you System Administrator on using the MSCONFIG utility. The SoftIPT window pops up when receiving a call.
  • Page 55  To check how many Outlook profiles are on your PC 1. Go to Start > Control Panel > Mail 2. Double-click the Mail icon (see See 3. Click the Show Profiles... button 4. Here are all the profiles setup on your PC (See Figure 2 Mail Setup - Outlook Strata CIX IP5000-series Telephone UG...
  • Page 56 SoftIPT Configuring SoftIPT 3.0 Figure 3 Mail Profiles Strata CIX IP5000-series Telephone UG 04/09...

  • Page 57: Basic Softipt Functions

    Basic SoftIPT Functions Start the SoftIPT  Double-click the SoftIPT icon on your desktop. Making a Call  To make a call Speaker 1. Click 2. When connected to a call, you can select any of the call buttons, such as Hold Conf Speaker...

  • Page 58: Answering A Call

    SoftIPT Basic SoftIPT Functions Answering a Call  To answer a call using the Shift button  If the LCD screen is set to view keys 11~20 and a call comes in on key 1, the phone will ring and Caller ID information displays on the top of the screen - press the Shift key to view keys 1~10 and answer the call.

  • Page 59: Using The Directory

    SoftIPT Basic SoftIPT Functions Using the Directory You can create a directory with MS Outlook (not Outlook Express). 1. Close SoftIPT if you are using it. 2. Open MS Outlook. 3. Double click on the Contacts icon, click on the New contact icon. 4.

  • Page 60: Using Echo Canceller

    SoftIPT Basic SoftIPT Functions Using Echo Canceller If you have a headset plugged into the microphone/speaker jack of the PC, you do not have to always enable echo canceller. We recommend you to enable echo canceller in the event you want to use the PC's embedded microphone/speaker as a speakerphone device and not attach a headset to the microphone/speaker jack of the PC.

  • Page 61: Account Code Calls

    Feature Operations This chapter gives you more details about your IP5000-series telephone’s advanced functions. An alphabetical list of supported features has been compiled in this chapter for fast and easy reference. Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications.

  • Page 62: Forced Account Codes

    Feature Operations Account Code Calls Forced Account Codes Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding. ...

  • Page 63: Voluntary Account Codes (Verified/Non-Verified)

    Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option. If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report.

  • Page 64: Advisory Messages

    Feature Operations Advisory Messages Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of predefined messages, shown in the table below. Message numbers 5~9 can be defined by your System Administrator.

  • Page 65: Alarm Notification Button

    Alarm Notification Button The Alarm Notification Button must be setup by your System Administrator on your station.  When the Alarm Notification button displays  Call your System Administrator. This button stops displaying when the alarm clears or when you press the flashing button.

  • Page 66: Automatic Callback

    Feature Operations Automatic Callback Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle. Automatic Callback can place you in queue for an available outside line, if you reach a line group in which all lines are busy.

  • Page 67: Background Music

    Background Music You can set background music over your telephone speaker or over external speakers. At least one music source must be connected to your system. Up to 16 different music sources can be applied to the Strata CIX/CTX system: the first source is Quiet Tone, all others can be music or recorded information.

  • Page 68: Call Forward

    Feature Operations Call Forward Call Forward There are two types of Call Forwarding that you can set. One is System Call Forward (set in System Programming) which automatically directs calls to a predefined location, such as Voice Mail. See your System Administrator to determine or change your System Call Forward destination.

  • Page 69: Station Call Forward Categories

    Station Call Forward Categories You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings (as detailed in the next section). • Call Forward Any Call – Forwards any call, whether an internal call or incoming line call.

  • Page 70: Station Call Forward Procedures

    Feature Operations Call Forward Station Call Forward Procedures Table 22 on Page 179 Forward function by entering the button sequence as described or by programming a Programmable Feature Button to perform the sequence. See Buttons” on page 116  To use the Call Forward button sequence ...

  • Page 71: Call Forward Examples

    Call Forward Examples  To set your telephone to Call Forward Busy-No Answer to an internal extension number  Press your extension button + #6041 = Call Forward Access Code sequence 3000# = Internal Extension Number = Ring time in seconds before Call Forwards ...

  • Page 72: Call History

    Feature Operations Call History Call History Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected).

  • Page 73: Call Park Orbits

    Call Park Orbits The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within the system.

  • Page 74: Call Pickup

    Feature Operations Call Pickup  To retrieve a parked call Park in Orbit 1. Press 2. Enter the Orbit Number where the call is parked or you are calling. You cannot use flashes at the in-use rate when the call is retrieved. Call Pickup You can pick up a call that is ringing another station’s extension, a call placed on hold at another station and other types of calls.
  • Page 75  To perform Call Pickup  Press the buttons shown in the table below for the desired Pickup feature. Table 8 Call Pickup Feature Codes Ringing or  To Pick Up: Page Calls A call ringing or held at the Extension Number. Directed DN A call Ringing, held or parked at the Ext.

  • Page 76: Call Transfer

    Feature Operations Call Transfer Call Transfer Call transfer allows a call to be directed from one telephone to another on the CIX. External transfers to telephone numbers or network extensions off the CIX are also supported, please check with your System Administrator to see if this is enabled. There are two types of call transfer: •...

  • Page 77: Call Waiting

     To transfer a call directly to Voice Mail (VM) 1. While on a call, press #407 2. Enter 3. Enter the VM mailbox number (usually the same as the extension number) + 4. Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM.

  • Page 78: Caller Id

    Feature Operations Caller ID Caller ID Incoming calls to your extension with Caller ID can be recorded into a rolling list that is saved on your telephone. The call information is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected).

  • Page 79: Adding Voice Mail To A Conference

     To transfer conference control 1. Complete Steps 1 and 2 above to add the line to which you wish to transfer conference control. See previous Note. 2. Announce the call and hang up to transfer it. This station now becomes the conference Master with the ability to add or delete parties.

  • Page 80: Supervising A Tandem Call

    Feature Operations Conference Calls Supervising a Tandem Call 1. While talking on an outside call, press LED flashes (conference rate). 2. Dial an outside telephone number. 3. After the party answers, press and all parties are conferenced. If you receive a busy tone or if the station does not answer, press the flashing extension button to return to the original connection.
  • Page 81  To add an Incoming call to the Conference 1. Place the first caller/Conference on hold. 2. Answer the incoming ringing call. 3. While speaking to the incoming caller, press 4. Press the blinking DN where the first caller/Conference was placed on hold. Cnf/Trn 5.

  • Page 82: Direct Inward System Access (Disa)

    Feature Operations Direct Inward System Access (DISA) Direct Inward System Access (DISA) Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. Check with your System Administrator to see if this features is available for your telephone.

  • Page 83: Do Not Disturb

    Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone.

  • Page 84: Setting Dnd For Another Extension

    Feature Operations Door Lock(s) Setting DND for Another Extension  To activate DND for another extension #6191  Enter the pass code + Primary extension on the target telephone.  To deactivate DND for another extension #6192  Enter the pass code + telephone.

  • Page 85: Door Phone(S)

    Door Phone(s) Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. LCD telephones display the door phone name ID when calls are made to or from door phones.

  • Page 86: Echo Cancellation

    Feature Operations Echo Cancellation  To call/monitor a door phone 1. With the handset off-hook, press an extension button. You hear dial tone and the LED flashes green (in-use). 2. Press (hear three tone bursts), then enter the door phone number (01~24, depending on system size).

  • Page 87: Emergency Ringdown

    Emergency Ringdown If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialed a number or have dialed no digits at all. Each station is programmed with its specific emergency ringdown destination.

  • Page 88: Message Waiting

    Feature Operations Message Waiting Message Waiting Message Waiting is shown on the messages waiting. The waiting message indicators can come from the voicemail system or they can be internal messages sent from other extensions. The messages from other extensions are notifications that someone has called your extension and wants you to call them back.

  • Page 89: Turning On/Off Mw Led On Another Extension

    Turning On/Off MW LED on Another Extension When an extension is called, the calling party can choose to send a message to the called party. This is a notification to say that a call has been missed and the calling party would like to be called back.

  • Page 90: Microphone Cut-Off

    Feature Operations Microphone Cut-Off Microphone Cut-Off This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the steady red and the Mic and Spkr LEDs do not light when your telephone is called.

  • Page 91: Off-Hook Call Announce

    Off-hook Call Announce Off-hook Call Announce (OCA) enables you to complete a call to a busy telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA.

  • Page 92: Override Calls

    Feature Operations Override Calls Override Calls The available override features are: • Busy Override • Do Not Disturb Override • Executive Override • Destination Restriction/Traveling Class Override • Class of Service Override • Privacy Override Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting.

  • Page 93: Executive Override

    Executive Override Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones.  To perform Executive Override  After reaching a busy station, press ...or, if you have an LCD telephone, use the You enter a conference with the busy station and the party to whom he was talking.

  • Page 94: Privacy Override

    Feature Operations Paging Privacy Override This feature enables you to enter an established call on a line you share with another telephone. Up to two station users can enter an existing Central Office (CO) line-to- station call (i.e., up to three stations can be connected to a CO line). You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode.

  • Page 95: All Call Page

    All Call Page You can make an All Call Page to telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.  To make an All Call Page 1. With the handset off-hook, press ...or dial .

  • Page 96: Privacy

    Feature Operations Privacy Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The application of Privacy to individual telephones is controlled in system programming.

  • Page 97: Speed Dial

    Speed Dial Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorization codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or invoked after a call is established.

  • Page 98: Storing A System/Station Speed Dial Number

    Feature Operations Speed Dial Table 9 Speed Dial Access Codes Feature Speed Dial (Dialing an SD number) Station System 1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD). 2.

  • Page 99: Advanced Speed Dial Operation

    Advanced Speed Dial Operation Special Characters SD numbers may include characters, see page Table 11Phone Number Dial String Characters Entry Meaning End of Speed Dial Number when entering via access code ( Escape. “ following represents something exceptional. When character, it consumes one Speed Dial digit. Entering pause would use two of 32 characters.

  • Page 100: Storing Personal Speed Dial Names

    Feature Operations Speed Dial Storing Personal Speed Dial Names You can store names with Personal Speed Dial numbers. These names will display as Soft Keys, that can be used for dialing from the telephone LCD directories. Notes • Speed Dial locations must be assigned to your telephone by your System Administrator before you can store names.
  • Page 101 • To move one character to the right, press SCROLL or RIGHT Soft Key. To add a space, press the RIGHT Soft Key twice. • To backspace (delete previous character), PAGE press the LEFT Soft Key. • To cycle back to the first letter, continue pressing the LEFT Soft Key.

  • Page 102: Time And Date Setting (Local)

    Feature Operations Time and Date Setting (Local) Time and Date Setting (Local) IP telephones will display the time, day and date of the time zone of the telephone system location it is connected to. If the IP telephone is not located in the same time zone as the telephone system, the IP telephone can be used to change the time, day and date of the IP Telephone to the local time zone in which the telephone is located.

  • Page 103: Tone First / Voice First Signalling

    Tone First / Voice First Signalling To determine the signalling on the telephone circuit. Tone First Signalling When the telephone rings and the called party must press Spkr or lift the handset in order to receive the call. Voice First Signalling The telephone does not ring when it is being called, rather a long tone is heard, followed by the caller's voice coming through the speaker.

  • Page 104: Tone/Pulse Dialing

    Feature Operations Tone/Pulse Dialing Tone/Pulse Dialing With some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial to access remote equipment (such as an answering machine) requiring touchtones.

  • Page 105: Uniform Call Distribution

    Uniform Call Distribution Uniform Call Distribution (UCD) provides ACD-like service based on the simplified Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto Attendant function or they can be directly routed to the UCD (Distributed Hunt) Pilot number.

  • Page 106: Login/Logout

    Feature Operations Uniform Call Distribution Login/Logout Login and Logout is controlled by the Login key assigned to the agent phone (see Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed on the Login key as shown below •...
  • Page 107 WARNING! Avoid using an IP5122-SDC connected to a CO Line during a thunderstorm. There is a possible chance of an electric shock from lightening. Toshiba recommends disconnecting the CO Line cord from the IP5122-SDC when lightening is forecast. Strata CIX IP5000-series Telephone UG Figure 3 on page 99 100).

  • Page 108: Making And Answering Calls

    IP5122-SDC Making and Answering Calls Making and Answering Calls Notes • The ACO button (FB10) is the top button on the telephone unless it has been repositioned in programming. • The CIX Extension button is the bottom button on the telephone unless it has been repositioned in programming.

  • Page 109: Local Emergency Service (Calling 911)

    Local Emergency Service (Calling 911) The key benefit of using this telephone is its ability to dial your local Emergency service without going through the CIX system.  To dial your local emergency service 911  Press the button first, then lift the handset and dial 911. Important! •...

  • Page 110: Aco Volume Control

    IP5122-SDC ACO Volume Control ACO Volume Control  To adjust the handset/headset volume  Press the ACO call.  To adjust the Speaker Receiver Volume  Press ACO button in On-hook Mode, then press Volume Up/Down button to change the Speaker Receiver volume level. ...

  • Page 111: Aco Led And Lcd Indication

    ACO LED and LCD Indication Table 13 LED and LCD Indications ACO Operation Idle In-use or on Hold by other IPTs or devices. WARNING! Red can also indicate that the telephone is not connected to a working CO line ACO Hold ACO Ringing No connection to CIX Answering ACO...

  • Page 112: Aco Hold

    IP5122-SDC ACO Hold ACO Hold You can use the Hold button when using the ACO and CIX service. If you have ACO button auto-hold enabled in 3-6-9 programming, the following interactions occur. The default is “No auto-hold.” This default can be changed by performing Table 14 Auto-hold Enable Interactions Case...

  • Page 113: Aco Operating Summary

    ACO Operating Summary The following is a summary of operating characteristics when using the ACO service on the IP5122-SDC telephone. • Your LCD will not display Caller ID name and number when receiving a call on your ACO button. • You do not get CIX tones or CIX LCD displays when you are on an ACO call or during ACO ringing.

  • Page 114: Ip5122-Sdc Programming

    IP5122-SDC IP5122-SDC Programming IP5122-SDC Programming Important! The IP5122-SDC must be programmed, using eManager, as a 20 button station (Prog. 204). Feature Button 11 (FB11) must be programmed as a Release button. When the ACO button is pressed the IP5122-SDC sends Hold and FB11 (Release) to the CIX system. FB12 ~ FB20 must be blank.
  • Page 115 4. Press FB04 – Flash timing (100 ms units) (Hook Flash to the CO timing is +/- 10 ms). Press Hold. Go to the next Step or, if you are finished programming, go to Step 9. Flash is used to answer Call Waiting and access Centrex features and should normally be set to default.

  • Page 116: Ipt Initialization

    IP5122-SDC IP5122-SDC Programming IPT Initialization The IP5122-SDC has a fourth initialization option (FB4). ACO Default. 1. Press s then press Hold. 2. Press FB04 3. Press settings. (LED On = revert to factory default, LED OFF = use the saved ACO settings).

  • Page 117: Local Co Line Connection

    Local CO Line Connection A local CO line connection and power are required for ACO operation, including E911. Connect to IP Network Connect to power adapter if not using POE. Connect to CO Line for local CO operation. IP5122-SDC Connections Strata CIX IP5000-series Telephone UG HEAD SET LINE...

  • Page 118: Local Co Line Circuit Quick Test

    IP5122-SDC Local CO Line Connection Local CO Line Circuit Quick Test This procedure is a quick test to verify the CO Line connection and correct IP5122- SDC ACO operation. In normal operation the ACO indicator is dark when the ACO line is not in use, red when the ACO is used by another station, and green when the ACO is in use at this station.

  • Page 119: Chapter 6 - Adm/Dss Console

    ADM/DSS Console This chapter provides an overview of the optional units that can be connected to the IP5000-series telephones. Add-on Modules The following Add-on modules provide additional buttons: • 10 Button LCD Module (LM5110), up to two supported per telephone . •...

  • Page 120: Adm

    ADM/DSS Console Buttons and LEDs The 10 button LCD add on module and the 20 button keystrip add on modules have programmable feature buttons that can be assigned as CO Line, Directory Number, DSS, One Touch Speed Dial or any other programmable feature (shown right).

  • Page 121: Adding An Adm

    Adding an ADM For installation instructions, please refer to the Strata CIX Installation & Maintenance. Please read the caution, if you are connecting the ADM with the telephone or moving the telephone with the ADM. CAUTION! Unplug the line cord from the IP5000-series telephone before attaching the ADM.

  • Page 122: Dss Console

    ADM/DSS Console DSS Console DSS Console The 60 button Direction Station Selection (DSS) Console operates alongside a digital telephone to provide 60 (up to 180) additional buttons (shown right). The 60 programmable feature buttons can be assigned as CO line, extension, DSS, One Touch Speed Dial or any other flexible feature.

  • Page 123: Transferring To An Idle Station

    Transferring to an Idle Station You can transfer internal or outside calls to an idle station from either a DSS console or a ADM.  To transfer a call to an idle station 1. Press the DSS button corresponding to the station to be called. The call is placed automatically on hold.

  • Page 124: Call Transfer With Camp-On

    ADM/DSS Console DSS Console Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an ADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to”...

  • Page 125: Paging

    Paging You can make an announcement page to a group of telephone speakers selected in system programming with on either the DSS console or the ADM can be used for page announcements. See Call Page” on page Call Forward Override (DSS Override) Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to ring stations that are in the Call Forward mode, instead of being forwarded.
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  • Page 127: Recommended Headsets

    Headset and Handset Operation The IP5000-series telephones come standard with a built-in headset interface. Recommended Headsets For an extensive list of recommended and supported headsets please visit Toshiba's website at www.telecom.toshiba.com Important! If you experience any electrical interference when using a wireless headset, please follow headset manufacturer's recommendations or ensure the headset base unit is at least six inches from your telephone.

  • Page 128: Auto Or Carbon Setting

    Headset and Handset Operation AUTO or CARBON Setting AUTO or CARBON Setting There exist two types of headsets: ECM and Carbon. The default setting on the telephones is AUTO. When the headset is connected to the Headset Modular Connector of the telephone, the AUTO setting enables the headset I/F current detector to determine which headset type is connected (EMC or Carbon).

  • Page 129: Headset Transmit Level Adjustments

    Headset Transmit Level Adjustments  To set the level of the Headset Transmitter for IP5000-series telephones Hold 1. Press 2. Press Hold 3. Press 4. Set the headset transmit level using FB1, FB2 and FB3. See table below. Transmit Level Press 1 and Msg Max.

  • Page 130: Handset Level Adjustments

    Headset and Handset Operation Handset Level Adjustments Handset Level Adjustments Change the Carbon setting if a Carbon type handset or headset is connected to the handset jack.  To change the Carbon Setting 3+6+9+Hold 1. Press 2. Press 3. Press to toggle On/Off.
  • Page 131  To adjust the Handset or Headset Receiver Level for IP5000-series telephones Hold 1. Press Redial 2. Press Hold 3. Press 4. Set the level FB2: -6~8 [dB] (default: 0 dB). Hold 5. Press to set the option. 6. Go Off-hook, then on-hook to exit the program mode. ...
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  • Page 133: Chapter 8 - User Programming

    User Programming User programming allows you to customize your LCD telephone. You will be able to: • Enter numbers in your personal Speed Dial list • Program One Touch and Programmable Feature Buttons • Register Call Forward assignments • Assign Message Waiting Keys •...

  • Page 134: Programming Feature Buttons

    User Programming Programming Feature Buttons Programming Feature Buttons You can use the User Programming Mode (described below) for customizing your IP5000-series display telephone without the aid of an Administrator or Service Technician. The User Programming mode is accessed with a assigned to a Programmable Feature Button or through an access code.

  • Page 135: Setting/Changing A Programmable Feature Button's Function

    Setting/Changing a Programmable Feature Button’s Function #9876 1. Press to enter User Programming Mode. Hold 2. Press 3. Press the Programmable Feature Button to set or change. 4. Enter the Programmable Feature Button Code (see parameters. 5. Press the same Programmable Feature Button (flashing) to save the setting. “DATA PROGRAMMED”...

  • Page 136: One Touch Buttons

    User Programming One Touch Buttons One Touch Buttons One Touch buttons can be used for storing frequently used features or dialed numbers, such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). One- touch buttons can be preassigned to your telephone – your System Administrator can help you identify them.

  • Page 137: To Use A One Touch Button

    Table 16 Special Characters Entry Meaning Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of Hold the remaining digits in the string until it is pressed again. Multiple “stops” can be programmed into one string. Pause (1~9) seconds. If you need to pause longer than nine seconds, enter ...

  • Page 138: Feature Codes

    User Programming Feature Codes Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see Table 17 Feature Access Codes Feature Account Code (while on a call) Attendant Console Automatic Busy Redial - On Automatic Busy Redial - Off...
  • Page 139 Table 17 Feature Access Codes (continued) Feature Remote Pickup (pickup another extension) Pickup an Outside Line on Hold Pickup a an on Hold Conferencing - Three Way Dialing Special Characters from a Rotary Phone Simulate Dialing Simulate Dialing # DISA Security Code - Change Distinctive Ringing - See Do Not Disturb Local - On...
  • Page 140 User Programming Feature Codes Table 17 Feature Access Codes (continued) Feature Advisory Message - Activation Advisory Message - Cancellation Network Access Code (Private Network) Night Ring Answer Off-hook Call Announce or Busy Override Override Busy, Do Not Disturb Executive Paging Page All Groups Page Individual Groups Emergency Page - Individual Group...
  • Page 141 Table 17 Feature Access Codes (continued) Feature Speed Dial (Storing an SD number) Station System Speed Dial (Dialing a stored SD number) Station System Start Application Travelling Class Override Enter Code Change Code Uniform Call Distribution Login from Agent Station Logout from Agent Station Login to Agent Station–another Station...
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  • Page 143: Chapter 9 - Administrator Programming

    Administrator Programming Initializing the IP Telephone CAUTION! If you initialize the IP telephone, all settings return to default. Hold 1. Press Vol s 2. Press Hold 3. Press Note Steps 4~6 are optional. FB01 4. Press to initialize the telephone’s function settings (LED On = initialize, LED Off = don’t initialize).

  • Page 144: Ip Setup Instructions

    Administrator Programming IP Setup Instructions IP Setup Instructions The following steps must be completed before starting the telephone setup. The IP password will be assigned by the Telephone Administrator and is the verification step of the telephone registration with the CIX (xIPU). ...
  • Page 145 8. Press to enter the CIX Strata Net node number of the CIX node that contains the xIPU to which this IPT interfaces, then press networked systems only. FB11 9. Press for xIPU IP address mode. Press one of the following: : manual setting, then press Hold then press...

  • Page 146: Initial Start-Up

    Administrator Programming Initial Start-up Initial Start-up When an IP5000-series telephone is connected to power it will initialize then attempt to connect to the Strata CIX system. The start-up sequence indicators are described below. 1. All of the Feature Buttons (FB) will light green. ...

  • Page 147: Ip Telephone Function Settings

    IP Telephone Function Settings These steps enable you to turn On/Off button beeps, room noise cancellation, handset Busy Override, and headset volume control. You can also adjust the setting for carbon headsets vs. non-carbon headsets. Hold 1. Press Hold 2. Press then 3.

  • Page 148: Setting The Ip Telephone Headset Transmit Volume

    Administrator Programming Setting the IP Telephone Headset Transmit Volume Setting the IP Telephone Headset Transmit Volume 1. Press 2. Press Hold 3. Press 4. Press the Feature Buttons to turn the LEDs On/Off for the desired volume transmission level (see Table 19 Volume Level Transmitted from Headset Microphone LEDS...

  • Page 149: Reset Factory Default Settings

    Reset Factory Default Settings  To reset the LCD settings to Factory defaults Hold 1. Press  2. Press Volume Hold 3. Press to access Initializing Mode. FB01 – Resets Terminal Data (This includes Handset Volume and Handset/ Headset sidetone.) FB02 –...

  • Page 150: Lcd Backlight Setting

    Administrator Programming Reset Factory Default Settings LCD Backlight Setting 1. Press 2. Press Hold 3. Press , display shows LCD backlight setting. FB01 4. Press 5. Enter: = Always Off = Always On = On-Demand Hold 6. Press FB02 7. Press 8.

  • Page 151: Handset / Headset Side Tone Volume Setting

    Handset / Headset Side Tone Volume Setting Hold 1. Press Redial 2. Press button. Hold 3. Press to access Sound Level Setting Mode. FB03 controls Side Tone mode setting. Enter: 1 = Side Tone Off 2 = Side Tone On FB04 controls Side Tone Volume....

  • Page 152: Ip5131-Sdl Settings

    Administrator Programming IP5131-SDL Settings IP5131-SDL Settings This section contains instructions to configure the IP5131-SDL telephone. All instructions found in this section pertain to the items found in the IP Configurations screen of the IP5131-SDL telephone. Configurations Hold  Press Configurations main screen. ...
  • Page 153 Advance Sound Others Key Repeat Net Diag Factory Settings Initialize Reset Saving Changes Strata CIX IP5000-series Telephone UG NFORMATION ISPLAY Page 1:Displays or sets the Primary Name Server, the Secondary Name Server, GRQ Port, RRQ Port, and AP Address Page 2:Displays or sets the Admin address upper and lower bound, the User ID and password, as well as the Dynamic Port Base.
  • Page 154 Administrator Programming IP5131-SDL Settings Table 20 IP5131-SDL Default Settings Major items Network Diagnosis Network Setting (Basic) Network Setting (Advanced) Minor items Ping address DHCP server mode <ON/OFF> IP address Subnet mask Default router address Station ID Node number Libra Server/IPU address setting <Manual / broadcast>...
  • Page 155 Table 20 IP5131-SDL Default Settings Major items Sound Setting Key Repeat Setting Other Setting Factory Setting Strata CIX IP5000-series Telephone UG Minor items Key beep <ON/OFF> Room noise <ON/OFF> Handset BOV <ON/OFF> Carbon handset <ON/OFF> Carbon headset <ON/OFF> Headset Tx control <Normal / Low> Headset Tx volume...

  • Page 156: Network Settings

    Administrator Programming IP5131-SDL Settings Network Settings  To access the Network Setting screens Hold 1. Press 2. From the IP Configurations screen, there are three screens for Network Settings (shown below). Use the “ another. Network Setting DHCP : On IP Addr : 192.168.0.10 Subnet : 0.
  • Page 157 DHCP Server Settings Hold 1. Press 2. From the IP Configurations screen, choose Network > DHCP. The DHCP Mode screen displays.  The current default set is underlined. 3. Press the On or Off soft keys to change the set value. 4.
  • Page 158 Administrator Programming IP5131-SDL Settings IP Address Hold 1. Press 2. From the IP Configurations screen, choose Network > IP Addr. The IP Address screen displays (shown right). The current IP Address displays.  To change settings on the screen The following applies to the IP Address, Subnet Mask, Default Gateway, and Primary DNS Server.
  • Page 159 Subnet Mask 1. From the IP Configurations screen, choose Network > Subnet. The Subnet Mask screen displays (shown right). The current subnet displays on the one-line text field. 2. Follow the steps page 140. Default Gateway Address 1. From the IP Configurations screen, choose Network > Dflt-GW.
  • Page 160 Administrator Programming IP5131-SDL Settings Station ID  From the IP Configurations screen, choose Network > Station. The Station ID screen displays (shown right). The current Station ID displays.  To Change or Add Information on this screen 1. Enter the New Station ID to change or add a Station 2.
  • Page 161 CIX System /IPU Address Mode 1. From the IP Configurations screen, choose Network > > IPU Mode. 2. Press the Manual or Broadcast soft key to change the set value. The value set is underlined in the display. 3. Press the Set soft key to accept the change ...or press the Cancel soft key to cancel the change and go to the Network Setting screen [2/3].
  • Page 162 Administrator Programming IP5131-SDL Settings Port Setting 1. From the IP Configurations screen, choose Network > > Port Setting. The Port Setting screen displays. 2. Press the Dynamic or Static softkey to change the set value. The set value is underlined in the display. 3.

  • Page 163: Advanced Network Settings

    Advanced Network Settings  To access the Advanced Network Setting screens Hold 1. Press 2. Press Advanced softkey, the Advanced Setting screen appears. Note There are three screens for Advanced Settings (shown below). Use the soft keys to move from one screen to another. Advanced Setting P-DNS : 0.
  • Page 164 Administrator Programming IP5131-SDL Settings IP Address for Primary DNS (Domain Name Server) If DHCP Mode is ON, you don’t have to set any parameters for the DNS server. Note 1. From IP Configurations > Advanced > P-DNS. The Primary DNS Address screen displays (shown right). 2.
  • Page 165 GRQ Port Number 1. From IP Configurations > Advanced > GRQ Port. The current GRQ Port Number displays (shown right). 2. Enter the New number. (Maximum 5 digits). 3. Press the Set soft key to accept the change ...or press the Cancel soft key to cancel the change and go to the Advanced Setting screen.
  • Page 166 Administrator Programming IP5131-SDL Settings Table 21 Dial Number of times to press the dial pad button Buttons space 0 (1st) 0 (2nd) “ 0 (3rd) 0 (4th) Press button to back space Press 0 for all punctuation marks Press # to toggle between Alpha and Numeric modes Press to enter a period.
  • Page 167 External Administration Terminal IP Address Upper Bound Setting This screen can be used to set an External Administration Terminal IP Address Upper Bound. External accessing is not enabled if the Upper and Lower bound IP addresses are initial values (0.0.0.0). External accessing is enabled if the External Administration Terminal IP address is within the Upper and Lower bound IP address range.
  • Page 168 Administrator Programming IP5131-SDL Settings External Administration Terminal IP Address Lower Bound Setting This screen can be used to set an External Administration Terminal IP Address Lower Bound. External accessing is not enabled if the Upper and Lower bound IP addresses are initial values (0.0.0.0).
  • Page 169 External Administration User ID Setting Use this screen to set an User ID. External accessing is enabled when the user can successfully log in with correct User ID and Password 1. From IP Configurations > Advanced > The External Administration User ID Setting screen displays (shown right).
  • Page 170 Administrator Programming IP5131-SDL Settings Dynamic Port Base 1. From IP Configurations > Advanced > Port Base. The Dynamic Port Base screen displays (shown right). 2. Enter the new port number (maximum 5 characters). 3. Press the Set soft key to accept the change ...or press the Cancel soft key to cancel the change and go to the Advanced Setting screen.
  • Page 171 PC Port Type 1. From IP Configurations > Advanced > PC Port Type. The PC Port Type screen displays (shown right). 2. Press the Access or Trunk softkey to set the value. The set value will be underlined. 3. Press the Set soft key to accept the change ...or press the Cancel soft key to cancel the change and go to the Advanced Setting screen.

  • Page 172: Sound Settings

    Administrator Programming IP5131-SDL Settings Sound Settings  To access the Sound Setting screens  From the IP Configurations menu, choose the Sound soft key. Note There are three screens for Sound Settings (shown below). Use the soft keys to move from one screen to another. Sound Setting Keybeep Room Noise...
  • Page 173 Keybeep, Room Noise, Handset BOV, Carbon Handset, and Carbon Headset Important! The following steps apply to all of the above items. 1. From the IP Configurations screen, select Sound > Keybeep (or any of the above items). The appropriate screen displays. 2.
  • Page 174 Administrator Programming IP5131-SDL Settings Headset Tx Volume Setting Screen  From the IP Configurations screen, select Sound > > Headset Tx Vol. The Headset Tx Volume screen displays.  To Change Information on this screen 1. Enter the New volume level. 2.
  • Page 175 Headset Tx and Rx Volume 1. From the IP Configurations screen, select Sound > > Handset Tx/Rx Volume. The appropriate screen will display. 2. Enter the new volume level. 3. Press the Set soft key to accept the change. ...or press the Cancel soft key to cancel the change and go to the Sound Setting Screen 2....

  • Page 176: Key Repeat

    Administrator Programming IP5131-SDL Settings Key Repeat  From the IP Configurations menu, select Key Repeat. The Key Repeat Settings screen displays. The general operation on the Key Repeat screens is as follows: • To view details of an item displayed on the screens above, press the soft key that corresponds to that item.
  • Page 177 Repeat Delay Timer and Repeat Rate Timer Important! The following steps apply to the above two items.  From the IP Configurations menu, select Key Repeat > Repeat Delay Timer or Repeat Rate Timer. The appropriate screen displays (shown right). ...

  • Page 178: Other Setting

    Administrator Programming IP5131-SDL Settings Other Setting  From the IP Configurations menu, select Others. The Others screen displays. This screen contains Language, Input timer Mode, Input Timer Value settings, Backlight settings. Notes The general operation on the Other Settings screens is as follows: •...
  • Page 179 Input Timer Mode Setting Screen 1. From the IP Configurations menu, select Others > Input Timer Mode. The Input Timer Mode Setting screen displays. 2. Press the On or Off soft keys to change the set value. 3. Press the Set soft key to accept the change. ...or press the Cancel soft key to cancel the change....
  • Page 180 Administrator Programming IP5131-SDL Settings Backlight Mode Screen 1. From the IP Configurations menu, select Others > BL Mode. The Backlight Mode screen displays. 2. Choose Always Off, Always On or On-Demand softkey to setup when you would like to use the backlight.

  • Page 181: Loop Back Test

    Loop Back Test Hold 1. Press 2. From the IP Configurations screen, select Net Diag > Loop Back Test. Notes • Press Exit to move back a screen. • An IP address of current Ping send-to party is displayed in the second line. •...
  • Page 182 Administrator Programming IP5131-SDL Settings 5. Select the Cancel soft key to cancel the intended setting change and to move to the Loop Back Test Screen without rewriting the NV-RAM data. Ping Start and Stop  From the Loop Back Test screen, press the Ping Start soft key.

  • Page 183: Factory

    Factory  From the IP Configurations menu select Factory. The Factory Setting screen displays. The general operation on the Factory Settings screens is as follows: • To view details of an item displayed on the screens above, press the soft key that corresponds to that item. •...
  • Page 184 Administrator Programming IP5131-SDL Settings Display/Key Test 1. From the IP Configurations menu select Factory > Display/Key Test. The Display/Key Test Mode screen displays. 2. Press the soft key next SK01~SK14. The SKxx displays in the center of the screen (Key Test mode shown right).
  • Page 185 Display Mode 1. From the IP Configurations menu select Factory > Display Mode. The Display Mode screen displays. 2. Press the IP5131 or Test soft keys to change the set value. The IP5131 setting allows default operation of the display as it was designed to support 10 LCD keystrips plus 4 lines of call processing/softkey information.

  • Page 186: Initialize

    Administrator Programming IP5131-SDL Settings Initialize  Select Configuration > Initialize. The Initialize screen displays. The general operation on the Initialize screens is as follows: • To view details of an item displayed on the screens above, press the soft key that corresponds to that item. •...

  • Page 187: Reset

    Reset 1. From the IP Configurations menu select Reset. The Reset screen displays. This screen will also display when you press the Set soft key after a setting change is made in the Network, Advanced and Initialize screens. 2. Press Exec to reset the terminal. Initialization of the telephone set will begin...
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  • Page 189 Info Manager These applications can be used with the IP5131-SDL telephone or a PC with a web browser. Info Manager Administration details can be found in the Strata CIX Programming Manual, Volume 3 – Application and Implementation.  To Login 1.

  • Page 190: Chapter 10 -Info Managertm

    Info ManagerTM IP5131-SDL Settings Note The application options screen displays (shown right). Press the soft keys to select an application.  You also have an option to cycle through all the applications (Cycle), an option to configure the application, or an option to logout....

  • Page 191: Weather

    Weather 1. From the Options screen, press the Weather soft key to check the weather of a location. The Weather screen showing the cities displays (shown right). 2. Select a city by using the corresponding softkeys. The weather for that city displays (shown right).

  • Page 192: News

    Info ManagerTM IP5131-SDL Settings News 1. From the Options screen, press the News soft key to view company news headlines. 2. To view details pertaining to an item, press the soft key next to the news item.   For example, you can either press the soft key next to “01-20: See’s Candy Sale”...

  • Page 193: Calendar

    Calendar You can select Calendar to view your calendar on a Microsoft Exchange Server. 1. From the Options screen, select Calendar. The calendar screen displays (shown right). 2. Select the Login to Outlook softkey. The Calendar Login screen displays (shown right).
  • Page 194 Info ManagerTM IP5131-SDL Settings For details on an item, select the corresponding softkey next to the date on the meeting screen. The Meeting details display (shown below right). CONFIG Calendar Meetings Screen  For the Telephone to notify you of a Meeting 1.

  • Page 195: Cycle

    Cycle Select Cycle to cycle through the web applications..or 1. From the Options screen, press the Configure soft key. 2. Press Properties soft key. 3. Press the Auto soft key. The cycle screen displays (shown right). 4. Enter the Start time. This is the number of seconds after which the Options screen should Auto cycle.
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  • Page 197: Appendix A - References Call Forward

    References This Appendix contains table that support some of the feature operations. Call Forward Table 22 Call Forward Procedure Feature Button Sequence Call Forward Any Call - Internal and Incoming Line Calls: Forwards any call, whether an internal call or incoming line call. All Calls to an ext.
  • Page 198 References Call Forward Table 22 Call Forward Procedure (continued) Feature Call Forward - Incoming Line Calls: Forward incoming line calls only. All Calls to an ext. All Calls to outside telephone no. Busy to an ext. Busy to outside telephone no. No Answer to an ext.
  • Page 199 Table 22 Call Forward Procedure (continued) Feature Button Sequence Press ext. button + No Answer to an ext. enter other telephone’s Call Forward pass code (tone) + telephone no. (tone) + timer ( Press ext. button + No Answer to outside enter other telephone’s Call Forward pass code (tone) + telephone no.
  • Page 200 References Call Forward Table 22 Call Forward Procedure (continued) Feature No Answer to outside telephone no. Busy No Answer to an ext. Busy No Answer to outside telephone no. Cancel Change Call Forward Pass Code: Your telephone must be enabled in programming to have the ability to change pass codes. Change Pass Code Button Sequence #6034...

  • Page 201: Soft Keys

    Soft Keys The table below is a list of soft key labels that appear on the LCD telephones. Press the soft key button associated with the label to activate the feature ( SK4) Table 23 Soft Key Prompts Soft Key Definition Activates Automatic Busy Redial after dialing a busy outside telephone number.

  • Page 202: Button Labels

    References Button Labels Button Labels The button labels in Programmable buttons are the unmarked buttons on the telephone keystrip. Table 24 Programmable Feature Button Definitions Button Definitions Account Account Code – Press to enter a Voluntary Account Code anytime during a Central Code Office (outside) line call without interrupting the conversation.
  • Page 203 Table 24 Programmable Feature Button Definitions (continued) Button Definitions Direct Station Selection(s) – Press to ring a preselected station. The LED associated with each DSS button provides the status (idle/busy) of the station assigned to the button. Flash – Press to perform the following functions: Disconnect and recall dial tone on a Flash outside line;...
  • Page 204 References Button Labels Table 24 Programmable Feature Button Definitions (continued) Button Definitions Release and Release and Answer — Press to disconnect or complete the transfer the current outside or extension call and automatically answer the new incoming outside or extension call. Release —...
  • Page 205 Table 25 Programmable Feature Button Labels (continued) Feature Code 1 2 3 Name CO Line Group Pooled Line Key Door D o o Unlock PhDN Message Waiting One Touch O n e DSS Key D S x Application Start- A P P Application #00-#89 Application...
  • Page 206 References Button Labels Table 25 Programmable Feature Button Labels (continued) Feature Code 1 2 3 Name Application Start - A C D Application Application Start - A C D Application Application Start - E n d Application Application Start - A C D Application Application...

  • Page 207: Appendix B - Hardware Connections

    Hardware Connections IP5000-Series Telephone Tilt Angles The IP5000-series telephones have three tilt positions built into the base. There is also a tilt stand extension that adds an additional 20 degrees of tilt. When the telephone is sitting on a desk or table there are a total of six different angles of tilt available. When wall mounted there are two angles available.
  • Page 208 Hardware Connections IP5000-Series Telephone Tilt Angles IP5000-Series Desk-top Tilt Angle With Tilt-Stand Extension 0° (no) Tilt IP5000-Series Wall Mount Angles -10° Tilt Strata CIX IP5000-series Telephone UG 04/09...

  • Page 209: Connector Icons

    Connector Icons The connectors on the IP5000-series telephones are identified with icons. The connector icons and their meaning are shown below. Icon Add-On Module (ADM) Cable Connector AC Power Adapter (12 VDC) Input DC IN 12V Handset Cord Headset Cord External Speaker Control Box (BESCB1A) connection IP Network Connection PC Connection...

  • Page 210: Wiring

    Hardware Connections Wiring Wiring LAN Connection from internal switch (optional) cable The IP5000-series telephones include the special long-tail handset cords required to fit the tilt bases. IP5000-series Telephone Connectors Local Power LAN Cable ACO Line (SDC Station only) Strata CIX IP5000-series Telephone UG External Speaker Handset Cord...

  • Page 211: Appendix C - Centrex Application

    Centrex Application Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed below: Flexible Directory Numbering A station’s extension can be three or four digits.

  • Page 212: Delayed Ringing

    Centrex Application Delayed Ringing Delayed Ringing Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing. Strata CIX IP5000-series Telephone UG 04/09...

  • Page 213: Index

    Index abandoned call numbers (see Call History), about this book conventions, how to use this guide, organization, related documents, access codes, 80, 117, account codes, 44, 117, calls, forced, verified/non-verified, 911 emergency service, hold, LED and LCD Indication, limitations, volume control, advisory messaging, all call page, alphanumeric entry,...
  • Page 214 Index D ~ F any call, override, station, system, call history, call hold, calling, calling from SoftIPT, 39, call park, orbits, call pickup, 56, 117, held calls, call waiting, 59, centrex application, feature buttons, class of service override, Cnf/Trn, CO line call transfer, CO line queuing, conference...
  • Page 215 verified), group pickup, handset calling, handsfree answerback, Hold, hold, line hold, 55, hot dialing, 20, indicators LED, IPT1020-SD, 68, IPT2010-SDC, ISDN buttons, 86, join, language changes, language code, 3200-series buttons, dialing out, LED indicators, line automatic selection, ringing preference, line button, Strata CIX IP5000-series Telephone UG making a call, message waiting, 70,...
  • Page 216 Index P ~ V paging, 56, access codes, 117, park, park in orbit, park in orbit, pickup, pick up group calls, privacy, override, private network access, programming buttons, redial, repeat last number dialed, ringing distinctive settings, line preference, ringing line preference, ringing repeat, shift key, signaling...

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