Call Manager Features - Toshiba IP edge General Description Manual

Call Manager Features

The Call Manager application supports some powerful features.
Contacts (Directory, Presence Viewer, Instant Message, and Speed Dial)
The Contacts tab (shown below) performs several features: Directory, Instant Messaging, Presence
and Speed Dial. The Contacts provide a powerful set of directory features that allow you to look
up and dial IPedge system extensions with a click of the mouse.
• Directory – The directory functionality in Contacts is generated by the system so it is always
up to date with every extension. The directory can be easily searched and sorted by name and
number. In addition to sorting by column name, the Contacts application now has a grouping
feature where you can drag a column name into the grouping section and the resulting list will
be grouped by the column name.
• Presence and Speed Dial – The Contacts application also has a Presence status column so you
can quickly view the current status of the user's phone. Right-clicking on any user brings up a
window that enables you to either call, chat, send broadcast, edit or delete.
• Instant Messaging / Chat – The Call Manager Chat application enables Call Manager users
connected to the IPedge system to interactively have chat conversations. Chat also supports
whiteboard and canned messages. This program enables employees in an enterprise to
communicate using real time text-based communications.
Using Call Manager Chat you can have individual conversations with anyone else on the server
with the same feature installed. Chat can also be used to send a broadcast message to an
individual or to an entire group. A broadcast message is a one-time message that will appear on
the recipient's Chat window.
History
The History companion application automatically creates a log of calls dialed, received and missed
on the local telephone extension. The Call History can be searched for specific calls by date,
telephone number, name or account code. Calls can be automatically dialed by double clicking the
call in the Call History window.
The entire Call History or a search result can easily be printed or exported to a file. In addition to
sorting by column name, the History application also has the new grouping feature where you can
drag a column name into the grouping section and the resulting list will be grouped by the column
name.
IPedge General Description 03/16
Unified Communications
Call Manager
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