Warranty And Support - Toshiba IP edge General Description Manual

IPedge Solutions Overview

Warranty and Support

This scenario is not supported.
IPedge Native or Virtual Server
or
Call Manager
UCedge
ADV (8.2)
X means not supported
Warranty and Support
Important!
Dell comes with the basic three year warranty. The hard disk drive has a one year warranty.
The basic warranty covers the following (included with order from Toshiba):
• Business Hours Warranty repair
• Customer Self replaceable (CSR) parts
• No Collaborative support
• Out-of-region phone Support
• Next business day limited onsite/return services
Notes
• For more Warranty and Support information, refer to the website links located under
on page
• SUS is valid only with end customer registration. ACD Maintenance costs are based on a per
agent cost multiplied by the time (the number of years chosen).
8
Scenario 5: IPedge + Strata CIX + Unifier Only
IP Telephone
Call Mgr.
The dealer must "Transfer the ownership" to Toshiba "Dealer Name" End Cus-
tomer with Dell when it is installed. This must be done so that Toshiba, the dealer, or
the customer can request support from Dell. The physical address of the customer
server location must also be listed. This is where the Dell representative will go
onsite to support the Server.
v.
Strata CIX
IP Telephone IP Telephone
or or
UCedge Call Mgr. UCedge
Unifier
Strata CIX
IP Telephone IP Telephone
or or
Call Mgr. UCedge Call Mgr.
"Dell®"
IPedge General Description
UCedge
03/16