Dial Directory; Dialed Number Identification Service (Dnis) - Toshiba IP edge General Description Manual

Features

Dial Directory

Manual Mode Change
Night operating mode, even if the system is using the Auto Schedule feature. A
Transfer
to another. The key's LED flash rate indicates the system's operating mode.
If used with the System Auto Schedule operation, the
current Auto Schedule mode. However, when it is time for the system to switch to another
mode per the Auto Schedule timer, the system will switch to the mode set by the Auto
Schedule.
Example: If the system is switched from Day to Night at 2 p.m. manually with the Night
Transfer key (Auto Schedule is set to switch from Day to Night at 6 p.m.), the system will
still automatically switch back to the Day mode at 8 a.m. the next morning per the Auto
Schedule.
Dial Directory
Station users can dial by name using Toshiba's IP5000-series LCD telephones. The Dial
by Name feature searches for names much like a cell phone directory and then allows the
user to press one button to dial. This feature includes speed dialing and internal directory
names. Your telephone will display names (First Name, Last Name or vice versa) depend-
ing on the way they have been programmed in the telephone system. All directory names
are sorted alphabetically. Individuals stations and speed dials can be omitted from the Dial
by Name directory if desired.

Dialed Number Identification Service (DNIS)

DNIS lines receive 800 and 900 type telephone calls that provide the number the caller
dialed to reach IPedge Net. The IPedge Net translates the DNIS number into a name that
displays on the telephone's LCD. This allows the user to identify the caller before answer-
ing.
The DNIS Name/Number routes calls to specific telephones, departments, or ACD
groups. When the call is ringing and after it is answered, the DNIS Name/Number dis-
plays on the telephone's LCD. The name and number display can also be sent to an agent
computer to be used by a CTI application.
DNIS use cases include sending DNIS calls to a group of agents that take orders for a
number of different companies and products. The agents know how to answer the calls
from the DNIS display. Using DNIS allows one group of lines to serve multiple applica-
tions. DNIS service is provided by DID, T1 (via a gateway), or ISDN trunk (via a gate-
way) interfaces and provides the same call routing options and destinations as DID calls.
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The system also enables users to manually change the Day/
–
key can be set on telephones for manually switching at any time from one mode
Night Transfer
key overrides the
IPedge General Description
Night
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