Reversals; Duplicate Receipts - Ingenico iCT220 User Manual

Transactions

Reversals

If a mistake in a transaction is identified immediately after the
transaction has been completed, then the transaction can be
completely reversed by selecting the REVERSAL function within
30 seconds of the completion of the transaction.
This function is particularly useful when the wrong transaction
amount has been entered, and the mistake is only noticed on
the customer copy.
To perform a reversal press the menu key twice, then choose
REVERSAL by pressing the F4 key.
MENU, MENU, F4

If the 30 second timer has not expired then your terminal will
perform the reversal, contacting the acquirer if necessary.
When a reversal has been successfully performed the original
transaction and the reversal will not appear on the customer's
bank statement.
The original transaction and the reversal will appear on you
Banking and X/Z Balance reports. Reversals are recorded as
the opposite to the original transaction; if you reverse a Sale
then the reversal will be shown as a Refund.

Duplicate Receipts

Your terminal can produce a duplicate copy of the customer
receipt for the last completed transaction.
To print a duplicate ticket press the menu key three times,
then choose DUPLICATE by pressing the F4 key.
MENU, MENU, MENU, F4

All duplicate copies will have the word DUPLICATE printed at
the top of the receipt.
Alternatively you can print a duplicate customer copy

receipt when your terminal is displaying the idle screen
by pressing the F1 key.
40
Terminal User Guide