Ingenico iCT220 User Manual page 79

Terminal User Guide
Every transaction that I take is producing a referral, am I
Q
doing something incorrectly?
You should check that the terminal is correctly plugged into

the BT telephone socket and that the telephone line being
used is not in use, and works. You should refer to the
sections entitled Terminal Installation and Telephone
Lines and Broadband for further details. If the problem
persists you should contact the terminal Helpdesk. If there
is a problem with the telephone line you should contact
your telecommunications supplier.
What can I do if the terminal does not print anything on the
Q
paper, does the ink need replacing?
Your terminal uses a thermal printer and so does not

require any ink. You should ensure that the paper is
inserted in the correct orientation, as thermal paper only
prints on one side. Refer to the section entitled Paper
Loading for more information. Printing can be tested by
using the DUPLICATE function to produce a duplicate
receipt. Only use approved paper rolls from your terminal
supplier. If the printer housing or printer roller is damaged
you should contact the terminal Helpdesk.
My totals on the Z Balance and Banking reports do not
Q
match, what do I do?
The Z Balance report totals give you a total of all

transactions done across all acquirers. The Banking report
totals give you the total for each acquirer. You should try
to add up all the individual totals across all acquirers on the
Banking to try to reconcile with the Z Balance total. The
current
transactions for that session - if you perform the Z Balance
and Banking at the same time every trading day this
should match the totals on the Z Balance. If you still
cannot match the totals you should contact the terminal
Helpdesk. Please ensure that you have all relevant reports
with you when you call. It is possible that you will be asked
for the proceeding day's reports as well.
session totals on the Banking
Supervisor Functions
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