Generating Diagnostic Files For Oracle Support; Transferring The Library Mib File; Transferring The Library Log Snapshot File; Monitoring Library Events - Oracle StorageTek SL3000 User Manual

Generating Diagnostic Files for Oracle Support

Your Oracle support representative might request that you capture and transfer the
Management Information Base (MIB) or Log Snapshot file.

Transferring the Library MIB File

In SLC, select Tools > Diagnostics.
1.
Select the Library in the device tree.
2.
Click the TransferFile tab.
3.
Select SNMP MIB. Click Transfer File.
4.
Save the file using a .txt suffix.
5.
E-mail the file to your Oracle support representative.
6.

Transferring the Library Log Snapshot File

You must save the log within 15 minutes of generation. The file is encrypted.
In SLC, select Tools > Diagnostics.
1.
Select the Library folder in the device tree.
2.
Click the Transfer File tab.
3.
Select Log Snapshot.
4.
Select either All Devices or Selected Device. If you choose Selected Device, select
5.
the device.
Click Generate Log Snapshot on Library.
6.
Click Yes, and then OK.
7.
Click Transfer Log Snapshot To Your Computer.
8.
Save the file using the automatically generated name.
9.
E-mail the file to your Oracle support representative.
10.

Monitoring Library Events

The library controller continually monitors library operations and logs all events.
Using the Monitors utility of SLC, you can open an event monitor to display event
data or spool it to a file. Event monitors are useful tools for root cause analysis.

Starting an Event Monitor

■
Saving Event Monitor Data to a File
■
Displaying Result Code Definitions
■
Event Monitor Types
■
Starting an Event Monitor
In SLC, select Tools > Monitors.
1.
Expand the Permanent Monitors folder in the navigation tree.
2.
Click an event monitor type, and then click Open.
3.
Monitoring Library Events
Generating Reports and Logs 13-3