Yealink CP860 User Manual

Yealink CP860 User Manual

Ip conference phone
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Summary of Contents for Yealink CP860

  • Page 2: Declaration Of Conformity

    Copyright Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink(Xiamen) Network Technology CO., LTD.
  • Page 3: Class B Digital Device Or Peripheral

    Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4: Gnu Gpl Information

    Yealink CP860 IP conference phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.
  • Page 5: About This Guide

    About This Guide About This Guide Thank you for choosing the CP860 IP conference phone, a Yealink’s first IP conference phone which is exquisitely designed for small and medium-sized conference room, meeting for 10 people below. Users can also benefit from optional expansion microphones for wider reception.
  • Page 6: Changes For Release 80, Guide Version 80.10

    User Guide for the CP860 HD IP Conference Phone Idle Recording on page  Using Your Phone with PSTN Account on page  Appendix B – Menu Structure on page  Appendix C – Unavailable Features for PSTN on page ...
  • Page 7: Changes For Release 80, Guide Version 80.5

    About This Guide Changes for Release 80, Guide Version 80.5 The following sections are new: Logo Customization on page  Call Completion on page  Shared Call Appearance (SCA) on page  Bridged Line Appearance (BLA) on page  Short Message Service (SMS) on page ...
  • Page 8 User Guide for the CP860 HD IP Conference Phone Conference on page  Intercom on page  Troubleshooting on page  viii...
  • Page 9: Table Of Contents

    Table of Contents Table of Contents About This Guide ................. v In This Guide ........................... v Summary of Changes ......................v Changes for Release 81, Guide Version 81.10 ..............v Changes for Release 80, Guide Version 80.10 ..............vi Changes for Release 80, Guide Version 80.5 ..............vii Changes for Release 72, Guide Version 72.8 ..............
  • Page 10 User Guide for the CP860 HD IP Conference Phone Customizing Your Phone ............23 General Settings ........................23 Power Saving ........................23 Contrast ..........................26 Backlight ..........................26 Language ........................... 27 Time & Date ........................28 Administrator Password ....................29 Key As Send ........................
  • Page 11: Table Of Contents

    Table of Contents Recent Call In Dialing ......................74 Auto Answer ........................75 Auto Redial ........................76 Call Completion ......................... 77 ReCall ..........................78 Call Mute ........................... 78 Call Hold/Resume ......................80 Do Not Disturb (DND) ....................... 81 Call Forward ........................82 Call Transfer ........................
  • Page 12 User Guide for the CP860 HD IP Conference Phone Recording Using a USB Flash Drive ................. 138 Using PC or Mobile Device with the Conference Phone ..........138 Troubleshooting ..............139 General Issues ........................139 Display Issues ........................139 Password Issues ........................140 Call Issues ...........................
  • Page 13: Overview

    Overview Overview This chapter provides the overview of the CP860 IP conference phone. Topics include: Hardware Component Instructions  Icon Instructions  LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator.
  • Page 14 User Guide for the CP860 HD IP Conference Phone Hardware component instructions of the CP860 IP conference phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ①...
  • Page 15: Icon Instructions

    Overview Item Description Allows you to connect an optional PC or Mobile Device to ⑰ PC/Mobile Port your phone so you can connect the PC or mobile device audio to your phone. Allows you to connect a universal security cable to your ⑱...
  • Page 16 User Guide for the CP860 HD IP Conference Phone Icon Description Registered successfully (Yealink Cloud account) Register failed (SIP account) Registering (SIP account) Hands-free (speakerphone) mode Voice Mail Text Message Auto Answer Do Not Disturb (DND) Call Hold Call Mute...
  • Page 17: Led Instructions

    Overview Icon Description High Definition Voice LED Instructions LED indicators on the CP860 IP conference phone and Mute indicator LED on the CPE80 expansion microphone (optional): LED Status Description The phone is initializing (This LED status is only Solid red applicable to CP860 IP conference phone).
  • Page 18: Phone User Interface

    User Guide for the CP860 HD IP Conference Phone Phone User Interface You can customize your phone by pressing the Menu soft key to access the phone user interface. The Advanced Settings option is only accessible to the administrator, and the default administrator password is “admin”...
  • Page 19 Overview Options Phone User Interface Web User Interface --Key As Send √ --Phone Lock √ -- Audio Settings --Ring Tones √ --Key Tone √ --Contact Management --Directory --Local Directory √ --Blacklist √ --Favorite Directory √ --Remote Phone Book --Call History Management √...
  • Page 20: Documentations

    √ Note The table above lists most of the feature options. Please refer to the relevant sections for more information. Documentations The following table shows documentations available for the CP860 IP conference phone. Name Contents Where found Language Basic call features and...
  • Page 21: Getting Started

    Idle Screen  If you require additional information or assistance with your new phone, contact your system administrator. Packaging Contents The following items are included in your CP860 IP conference phone package: CP860 IP Conference Phone  3.5mm Jack Cable ...
  • Page 22: Optional Accessories

     Check the list before installation. If you find anything missing, contact your system administrator. Optional The following items are optional accessories for your CP860 IP conference phone. You need to purchase them separately if required. Expansion Microphone CPE80 ...
  • Page 23: Phone Installation

    Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port. Note The IP phone should be used with Yealink original power adapter (5V/2A) only.
  • Page 24: Connecting The Optional Expansion Microphone Cpe80

    User Guide for the CP860 HD IP Conference Phone Power over Ethernet With the included or a regular Ethernet cable, the CP860 IP conference phone can be powered from a PoE-compliant switch or hub. To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.
  • Page 25 Up to two expansion microphones can be connected to an IP conference phone. Positioning the CP860 and the Expansion Microphone CPE80 The microphone reception of the CP860 conference phone is ideal when placed within 3m of any speaker. The better reception is within 2m.
  • Page 26 When the size of the conference room is more than 16 (4*4) square meters or the spacing between a speaker and CP860 IP conference phone is more than 2m, one expansion microphone should be connected to the CP860 IP conference phone.
  • Page 27: Connecting The Optional Usb Flash Drive

    If you need to record calls when using the PSTN box, you can also connect the USB flash drive to Note the USB port on the PSTN box. Up to two expansion PSTN boxes can be connected to an IP Yealink PSTN Box CPN10 Quick Start Guide conference phone. For more information, refer to...
  • Page 28: Connecting The Optional Pc Or Mobile Device

    User Guide for the CP860 HD IP Conference Phone Connecting the Optional PC or Mobile Device You can connect a PC or mobile device to listen to the PC or mobile audio using your conference phone. To connect a PC or mobile device: Connect one end of the 3.5mm jack cable to the PC/mobile port on the phone, and connect...
  • Page 29: Phone Status

    IP addresses, using a 128-bit address. Phone status (product name, hardware version, firmware version, product ID, MAC address  and device certificate status). Account (SIP, Yealink Cloud or PSTN) status  To view the phone status via phone user interface: Press , or press Menu->Status.
  • Page 30: Basic Network Settings

    User Guide for the CP860 HD IP Conference Phone Enter the user name (admin) and password (admin) in the login page. Click Login to login. The phone status is displayed on the first page of the web user interface. Basic Network Settings If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually.
  • Page 31 Getting Started Press the soft key to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field. Press the Save soft key to accept the change or the Back soft key to cancel. You can configure a static IPv4 address for the IP phone. Before configuring it, make sure that the IP mode is configured as IPv4 or IPv4 &...
  • Page 32: Registration

    User Guide for the CP860 HD IP Conference Phone Registration Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you start up your phone, the phone will be registered and ready for use. If your phone is not registered, you may have to register it.
  • Page 33 Getting Started Input Mode Keypad (initials in capitals) 5jklJKL jkl5£ jkl5£ JKL5£ mno6öøòó mno6öøòó MNO6ÖØ 6mnoMNO ôõñ ôõñ ÒÓÔÕÑ 7pqrsPQRS pqrs7ß Ѕ pqrs7ß Ѕ PQRS7Ѕ TUV8ÙÚÛ 8tuvTUV tuv8ù ú û ü tuv8ù ú û ü Ü 9wxyzWXY wxyz9ý Þ wxyz9ý Þ WXYZ9Ý...
  • Page 34 User Guide for the CP860 HD IP Conference Phone If you want to Then you can To enter “C”, press three times quickly. To enter “2ÄÆÅÀÁÂÃÇ”, press more than three times quickly. Note: When you are in the uppercase (ABC soft...
  • Page 35: Customizing Your Phone

    Customizing Your Phone Customizing Your Phone You can customize your CP860 IP conference phone by personally configuring certain settings, for example, backlight, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers.
  • Page 36 User Guide for the CP860 HD IP Conference Phone Enabling the Power Saving To enable the power saving feature via web user interface: Click on Settings->Power Saving. Select Enabled from the pull-down list of Power Saving. Click Confirm to accept the change.
  • Page 37 Customizing Your Phone Enter the starting time and ending time respectively in the desired day field. Click Confirm to accept the change. Configuring the Idle Timeout Idle Timeout specifies the period of time before the IP phone enters power-saving mode. The following three types of idle timeout you can configure: Office Hours Idle TimeOut: Configures the idle timeout for office hours.
  • Page 38: Contrast

    User Guide for the CP860 HD IP Conference Phone The default value is 10, you can set to 1-30. Click Confirm to accept the change. Contrast You can configure the contrast of the LCD screen to a comfortable level. The intensity of contrast ranges from 1 to 10 and the highest intensity is 10.
  • Page 39: Language

    Customizing Your Phone Always Off: Backlight is off permanently.  15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight is turned off when the phone is  inactive after the designated time (in seconds). To configure the backlight via phone user interface: Press Menu->Settings->Basic Settings->Display->Backlight.
  • Page 40: Time & Date

    User Guide for the CP860 HD IP Conference Phone Text displayed on the web user interface will change to the selected language. Time & Date The time and date are displayed on the LCD screen when the phone is idle. You can configure the phone to obtain the time and date from the Simple Network Time Protocol (SNTP) server automatically, or configure the date and time manually.
  • Page 41: Administrator Password

    Customizing Your Phone To configure the time and date format via phone user interface: Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format. Press the soft key to select the desired time format (12 Hour or 24 Hour) from the Time Format field. Press the soft key to select the desired date format from the Date Format field.
  • Page 42: Key As Send

    User Guide for the CP860 HD IP Conference Phone Enter the new password in the New PWD field. Re-enter the new password in the Confirm PWD field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 43 Customizing Your Phone or on-hook key. The emergency number setting, if desired, must be made before lock activation. For more Note information, refer to Emergency Number on page 67. To activate the phone lock via phone user interface: Press Menu->Settings->Basic Settings->Phone Lock. Enter the desired PIN (default PIN: 123) in the Unlock PIN field, and then press the OK soft key.
  • Page 44: Audio Settings

    User Guide for the CP860 HD IP Conference Phone To unlock the phone via phone user interface: Press any locked key, the LCD screen prompts “Unlock PIN”. Enter the PIN in the Unlock PIN field. Press the OK soft key to unlock the keypad.
  • Page 45: Ring Tones

    Customizing Your Phone To adjust the ringer volume when the phone is idle: Press to adjust the ringer volume. To adjust the ringer volume when the phone is ringing: Press to adjust the ringer volume. You can also press to adjust the ringer volume when selecting a ring tone. For more information, refer to Ring Tones on page 33.
  • Page 46 User Guide for the CP860 HD IP Conference Phone Press to select the desired ring tone. (Optional.) Press to adjust the ringer volume. Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the phone is configurable via web user interface at the path Settings->Preference->Ring Type.
  • Page 47: Key Tone

    Customizing Your Phone In the Upload Ringtone field, click Browse to locate a ring tone file (the file format must be *.wav) from your local system. Click Upload to upload the file. Note The priority of ring tone for an incoming call on the phone is as follows: Contact ring tone (refer to Adding Contacts) >Group ring tone (refer to...
  • Page 48: Directory

    User Guide for the CP860 HD IP Conference Phone Favorite Directory  Remote Phone Book  Directory Directory provides an easy access to frequently used lists. The lists may contain Local Directory, Favorite Directory, History, Remote Phone Book and LDAP. You can configure the list(s) to be accessed for the Directory soft key.
  • Page 49: Local Directory

    Customizing Your Phone The LCD screen displays the enabled list(s) in the directory. If there is only one list in the directory, press the Directory soft key to enter this list directly. If the remote phone book or LDAP is not configured in advance, you cannot see remote phone Note book or LDAP lists on the phone user interface.
  • Page 50: Editing Groups

    User Guide for the CP860 HD IP Conference Phone If Auto is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone...
  • Page 51: Adding Contacts

    Customizing Your Phone Deleting Groups To delete a group from the local directory: Press Directory->Local Directory. If Local Directory is removed from the directory refer to Directory on page 36), press Menu->Directory->Local Directory to enter the local directory. Press to highlight the desired contact group. Press the Option soft key, and then select Delete.
  • Page 52 User Guide for the CP860 HD IP Conference Phone Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. Press the Add soft key.
  • Page 53: Editing Contacts

    Customizing Your Phone Directory->Remote Phone Book to enter the remote phone book. Select the desired remote group and then press the Enter soft key. Press to highlight the desired entry. Press the Option soft key, and then select Add to Contact. Press the Save soft key to save the contact to the local directory.
  • Page 54: Deleting Contacts

    User Guide for the CP860 HD IP Conference Phone Deleting Contacts To delete a contact from the local directory: Press Directory->Local Directory. If Local Directory is removed from the directory refer to Directory on page 36), press Menu->Directory->Local Directory to enter the local directory.
  • Page 55: Searching For Contacts

    Customizing Your Phone key to dial out the number. If multiple numbers for the contact are stored in the local directory, press the Send soft key to display a list of numbers. Press to highlight the desired number. Press the Send soft key to dial out the number. Searching for Contacts To search for a contact in the local directory: Press Directory->Local Directory.
  • Page 56 User Guide for the CP860 HD IP Conference Phone Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, Continue?". Click OK to complete importing the contact list. To import a CSV contact list file via web user interface: Click on Directory->Local Directory.
  • Page 57: Blacklist

    Customizing Your Phone At least one item should be selected to be imported into the local directory. Click Import to complete importing the contact list. To export a contact list via web user interface: Click on Directory->Local Directory. Click Export XML (or Export CSV). Click Save to save the contact list to your local system.
  • Page 58: Favorite Directory

    User Guide for the CP860 HD IP Conference Phone To add a contact to the blacklist directory from the local directory: Press Directory->Local Directory. If Local Directory is removed from the directory refer to Directory on page 36), press Menu->Directory->Local Directory to enter the local directory.
  • Page 59 Customizing Your Phone The LCD screen prompts following warning: Press the OK soft key to confirm the setting. The contact added to the favorite directory from the local directory also exists in the local directory. You can delete favorites to make room for new favorites. To remove a contact from the favorite directory: Press Directory->Favorite Directory.
  • Page 60: Remote Phone Book

    User Guide for the CP860 HD IP Conference Phone Remote Phone Book You can add new contacts to the local directory, search for a contact, or simply dial a contact number from the remote phone book. You can configure your new phone to access up to 5 remote phone books. The phone supports up to 5000 remote phone book entries.
  • Page 61: Call History Management

    Click Confirm to accept the change. Call History Management The CP860 IP conference phone maintains call history lists of Missed Calls, Placed Calls, Received Calls and Forwarded Calls. Call history lists support 400 entries in all. You can view call history, place a call, add a contact or delete an entry from the call history list.
  • Page 62: Placing A Call From History Records

    User Guide for the CP860 HD IP Conference Phone The LCD screen displays all call history lists. Select the desired call history list and then press the Enter soft key. Press to select the desired entry. Press the Option soft key, and then select Detail.
  • Page 63: Disabling History Record

    Customizing Your Phone To delete all entries from the call history list: Press the History soft key. Select the desired call history list and then press the Enter soft key. Press the Option soft key, and then select Delete All Press the OK soft key.
  • Page 64: System Customizations

    User Guide for the CP860 HD IP Conference Phone To adjust the display order of the enabled lists, select the desired list and click The LCD screen will display search results in the adjusted order. Click Confirm to accept the change.
  • Page 65: Programable Keys

    Logo customization is configurable via web user interface only. Programable Keys The CP860 IP conference phone supports 8 programable keys. You can assign predefined functionalities to programable keys. Programable keys allow you to quickly access features such as SMS. The key type N/A indicates that this programable key provides no functionality until configuration.
  • Page 66 User Guide for the CP860 HD IP Conference Phone Customize specific features for these keys. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Label is configurable only when customizing Softkeys (1-4). Click Confirm to accept the change.
  • Page 67 Customizing Your Phone Prefix You can use this key feature to add a specified prefix number before the dialed number. Type (Prefix) Dependencies: Label (key label displayed on the LCD screen) Value (the prefix number) Usage: Press the Prefix key when the phone is idle, the phone will then enter the dialing screen and display the prefix number that you specified in the Value field.
  • Page 68 User Guide for the CP860 HD IP Conference Phone Forward You can use this key feature to forward an incoming call to someone else. For more information, refer to Call Forward on page 82. Type (Forward) Dependencies: Label (key label displayed on the LCD screen) Usage: Press the Forward key to enter the forward configuration screen.
  • Page 69 Customizing Your Phone Label (key label displayed on the LCD screen) Usage: Press the Local Favorite key to immediately access favorite directory. Speed Dial You can use this key feature to speed up dialing the numbers frequently used or hard to remember.
  • Page 70: Account Registration

    Account Registration You can only register one SIP account (common account) or one Yealink Cloud account on the CP860 IP conference phone. Besides you can register one Yealink Cloud account on up to five Cloud endpoints. If you have connected an expansion PSTN box CPN10 to the phone, a PSTN account is automatically registered on the phone.
  • Page 71 Yealink Cloud Account You can register only one Cloud account on the phone. Configuring Cloud Feature To register a Yealink Cloud account, you need to enable Cloud feature in advance. To enable Cloud feature via web user interface: Click on Features->General Information.
  • Page 72 Note Yealink Cloud Account Registration Two methods of registering a Yealink Cloud account are: PIN code: This method uses the user’s PIN code to register the Yealink Cloud account. The  PIN code consists of 9 numbers. Account: This method uses the user’s username (Cloud number) and password to register ...
  • Page 73 Enter the PIN code (9-digit) in the PIN Code field. Press the Login soft key. If you fail to register a Yealink Cloud account by using PIN code, you can re-enter the PIN code Note according to the prompt or contact your Cloud enterprise administrator.
  • Page 74: Dial Plan

    User Guide for the CP860 HD IP Conference Phone Press the Login soft key. If you fail to register a Yealink Cloud account by using an account, you can re-enter the account Note information according to the prompt or contact your Cloud enterprise administrator.
  • Page 75: Replace Rule

    Customizing Your Phone which matches any of a set of characters. Example: "91[5-7]1234" would match "9151234", "9161234", "9171234". The parentheses "( )" can be used to group together patterns, for instance, to logically combine two or more patterns. Example: "([1-9])([2-7])3" would match "923", "153", "773",etc. The “$”...
  • Page 76: Dial Now

    User Guide for the CP860 HD IP Conference Phone Enter the string (e.g., 1234567) in the Replace field. Click Add to add the replace rule. When you enter the number “1” using the keypad and then press the Send soft key, the phone will dial out “1234567”...
  • Page 77 Customizing Your Phone Enter the desired value (e.g., 2xx) in the Rule field. Click Add to add the dial now rule. When you enter the number “234” using the keypad, the phone will dial out “234” automatically without the pressing of any key. You can also edit or delete the dial now rule, refer to Replace Rule on page...
  • Page 78: Area Code

    User Guide for the CP860 HD IP Conference Phone The default value is “1”. Click Confirm to accept the change. Time out for dial now rule is configurable via web user interface only. Note Area Code Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country.
  • Page 79: Emergency Number

    Customizing Your Phone Click Confirm to accept the change. Note The default value of minimum and maximum length is 1 and 15 respectively. Area code is configurable via web user interface only. Block Out You can block specific numbers (up 10) from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt "Forbidden Number".
  • Page 80: Live Dialpad

    Note Live Dialpad You can enable live dialpad on the CP860 IP conference phone, which enables the IP phone to automatically dial out a phone number without the pressing of the send key. You can also configure a delay, where the phone will dial out the phone number automatically after the designated period of time.
  • Page 81: Hotline

    Customizing Your Phone The default delay time is 4. Click Confirm to accept the change. Note Live dialpad is configurable via web user interface only. Hotline You can dial a hotline number immediately upon pressing the off-hook key. You can also configure a delay, where the phone will dial out the hotline number automatically after the designated period of time.
  • Page 82 User Guide for the CP860 HD IP Conference Phone...
  • Page 83: Using Your Phone With Sip/Cloud Account

    Using Your Phone with SIP/Cloud Account Basic Call Features The CP860 IP conference phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 84: Placing Calls

    (the call that has audio associated with it) can be in progress at any given time. To place multiple calls: You can have more than one call on your CP860 IP conference phone. To place a new call during an active call, do one of the following: Press .
  • Page 85: Answering Calls

    Using Your Phone with SIP/Cloud Account Press the NewCall soft key. Enter the desired number using the keypad. Press or the Send soft key. You can press to switch between calls, and then press the Resume soft key to retrieve the desired call. Answering Calls You can answer a call no matter whether you are in another call or not.
  • Page 86: Ending Calls

    User Guide for the CP860 HD IP Conference Phone Ending Calls To end a call: Do one of the following: Press the EndCall soft key. Press Note To end a call placed on hold, you can press the EndCall soft key to end the call directly, or press the Resume soft key to resume the call before ending it.
  • Page 87: Auto Answer

    Using Your Phone with SIP/Cloud Account Select Enabled from the pull-down list of Recent Call In Dialing. Click Confirm to accept the change. Recent call in dialing is configurable via web user interface only. Note To view placed calls list when the phone is on the dialing screen: Press The LCD screen displays the placed calls list.
  • Page 88: Auto Redial

    User Guide for the CP860 HD IP Conference Phone To configure auto answer and auto answer mute via phone user interface: Press Menu->Features->Auto Answer. Press to select Status, and then press the soft key to select Enabled from the Status field.
  • Page 89: Call Completion

    Using Your Phone with SIP/Cloud Account To use auto redial: When the called party is busy, the LCD screen prompts the following: Press the OK soft key to activate auto redial. The LCD screen prompts the following: Wait for the designated period of time or press the OK soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle.
  • Page 90: Recall

    User Guide for the CP860 HD IP Conference Phone Press the OK soft key, the phone returns to the idle screen and call completion is activated. When the called party becomes idle, the following prompt will appear on the LCD screen of the phone: Press the OK soft key to redial the number.
  • Page 91: Mute A Call

    Using Your Phone with SIP/Cloud Account Keep Mute Normally, the mute feature is deactivated when the active call ends. Keep mute feature enables you to make the mute state of your phone persist across calls. When keep mute is enabled and you press the MUTE key, the phone stays in the mute state until you un-mute the microphone or until the phone restarts.
  • Page 92: Call Hold/Resume

    User Guide for the CP860 HD IP Conference Phone The call is muted automatically when set up successfully. To un-mute the microphone while dialing: Press again on the pre-dialing or dialing screen. You can also mute the microphone when the IP phone is ringing.
  • Page 93: Do Not Disturb (Dnd)

    Using Your Phone with SIP/Cloud Account Do Not Disturb (DND) You can use DND to reject incoming calls automatically on the phone. The prompt message "n New Missed Call(s)" ("n" indicates the number of missed calls, e.g., 1 New Missed Call(s)) will appear on the LCD screen, and callers will receive a busy message.
  • Page 94: Call Forward

    User Guide for the CP860 HD IP Conference Phone For multiple numbers, enter a comma between every two numbers. Click Confirm to accept the change. When DND is activated on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field.
  • Page 95 Using Your Phone with SIP/Cloud Account Static Forwarding Three types of static forwarding are: Always Forward: Incoming calls are immediately forwarded.  Busy Forward: Incoming calls are immediately forwarded if the phone is busy.  No Answer Forward: Incoming calls are forwarded if not answered after a period of time. ...
  • Page 96 User Guide for the CP860 HD IP Conference Phone to in the Forward to field. Press the soft key to select the ring time to wait before forwarding from the After Ring Time field. The default ring time is 12 seconds.
  • Page 97: Call Transfer

    Using Your Phone with SIP/Cloud Account To deactivate call forward via phone user interface: Press Menu->Features->Call Forward. Press to select the desired forwarding type, and then press the Enter soft key. Press the soft key to select Disabled to deactivate the call forward. Press the Save soft key to accept the change.
  • Page 98 User Guide for the CP860 HD IP Conference Phone To perform a semi-attended transfer: Press the Tran soft key during a call. Do one of the following: Enter the number you want to transfer the call to. Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact (Directory should be configured in advance.
  • Page 99: Call Waiting

    You can create a conference with other four parties using the phone’s local conference. You can view and manage each participant in the conference call. The CP860 IP conference phone also supports network conference. The network conference URI should be predefined, contact your system administrator for more information.
  • Page 100 User Guide for the CP860 HD IP Conference Phone When the first party answers the call, press the Conf soft key to place a new call. The active call is placed on hold. Enter the number of the second party and then press or the Send soft key.
  • Page 101: Network Conference

    Using Your Phone with SIP/Cloud Account Network Conference You can use network conference on the CP860 IP conference phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.
  • Page 102: Call Park

    User Guide for the CP860 HD IP Conference Phone key. When the second party answers the call, press the Conf soft key to add the second party to the conference. Press the Conf soft key to place a new call.
  • Page 103 Using Your Phone with SIP/Cloud Account If Enabled is selected, the Park soft key will display on the LCD screen during a call, and the Retrieve soft key will display on the dialing screen. (Optional.) Enter the call park code in the Call Park Code field. It is configured for the Park soft key.
  • Page 104 User Guide for the CP860 HD IP Conference Phone If you want to park the call against the local extension. Press If the call is parked successfully, you will hear a voice prompt confirming that the call is parked. If you want to park the call against desired extension.
  • Page 105 Using Your Phone with SIP/Cloud Account It is configured for the Retrieve soft key. Click Confirm to accept the change. If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from Note the pull-down list of Custom Softkey via web user interface at path Settings->Softkey Layout. To park a call in Transfer mode: During a call, press the Park soft key (You may need to press the More soft key to see the Park soft key).
  • Page 106: Call Pickup

    The phone will retrieve the parked call from the shared parking lot. Call Pickup You can use call pickup to answer someone else’s incoming call on your phone. The CP860 IP conference phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a target phone number.
  • Page 107: Group Call Pickup

    Using Your Phone with SIP/Cloud Account Enter the directed call pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. To pick up a call directly: Press The DPickup soft key appears on the LCD screen (You may need to press the More soft key).
  • Page 108 User Guide for the CP860 HD IP Conference Phone Enter the group call pickup code in the Group Call Pickup Code field. Click Confirm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: Click on Account->Advanced.
  • Page 109: Anonymous Call

    Using Your Phone with SIP/Cloud Account The call is answered on your phone. The directed call pickup code and group call pickup code are predefined on the system server. Note Contact your system administrator for more information. The call pickup code configured on a per-line basis takes precedence over that configured on a global basis.
  • Page 110: Anonymous Call Rejection

    Press the Save soft key to accept the change or the Back soft key to cancel. Anonymous call rejection is configurable via web user interface at the path Account->Basic. Advanced Phone Features This chapter provides operating instructions for the advanced features of the CP860 IP conference phone. Topics include: Recording Using a USB Flash Drive ...
  • Page 111: Recording Using A Usb Flash Drive

    Using Your Phone with SIP/Cloud Account Bridged Line Appearance (BLA)  Messages  Using PC or Mobile Device with the Conference Phone  If you require additional information or assistance with your new phone, contact your system administrator. Recording Using a USB Flash Drive Call and Conference Recording You can insert a USB flash drive into the USB port on your phone to manually record active calls and conferences, or automatically record once the call is set up.
  • Page 112: Call Recording

    User Guide for the CP860 HD IP Conference Phone During an active call  When calls are on hold or muted  During an attended transfer  During a conference call  The Start REC soft key is not available when: There are no connected calls on your phone ...
  • Page 113 Using Your Phone with SIP/Cloud Account If there is insufficient free space (less than 2 minutes) on the USB flash drive when you press the Start REC soft key, or when the call is set up to automatically record, the recording is not started, and the LCD screen prompts the following: If there is insufficient free space (less than 2 minutes) on the USB flash drive during recording, recording is automatically stopped, the LCD screen prompts the following:...
  • Page 114 User Guide for the CP860 HD IP Conference Phone Conference Recording You can record conference calls in the same way as other calls with the following exceptions: All conference participants are recorded while recording. If one of the participants presses the Hold soft key, only that participant is recorded.
  • Page 115 Using Your Phone with SIP/Cloud Account on your phone. You can also browse and delete the recorded files on the USB flash drive. Playback can occur on either the phone itself or a computer using an application capable of Note playing .wav files.
  • Page 116: Intercom

    User Guide for the CP860 HD IP Conference Phone To delete a recorded file: Press Menu->USB Record->Browse Audio. Press to highlight the recording you want to delete. Press the Delete soft key. The LCD screen prompts the following warning: Press the OK soft key to confirm the deletion or the Cancel soft key to cancel.
  • Page 117: Incoming Intercom Calls

    Using Your Phone with SIP/Cloud Account Incoming Intercom Calls The CP860 IP conference phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call.
  • Page 118: Multicast Paging

    User Guide for the CP860 HD IP Conference Phone Intercom Barge You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone. If Intercom Barge is enabled, the phone will automatically answer the intercom call and place the active call on hold.
  • Page 119: Sending Rtp Stream

    Using Your Phone with SIP/Cloud Account Yealink IP phone supports the following 31 channels: 0: You can broadcast audio to channel 0. Note that the Yealink IP phones running old  firmware version (old paging mechanism) can be regarded as listening to channel 0. It is the default channel.
  • Page 120 User Guide for the CP860 HD IP Conference Phone Select Paging List from the pull-down list of Type. Click Confirm to accept the change. To configure paging list via phone user interface: Press the paging list key when the phone is idle.
  • Page 121 Using Your Phone with SIP/Cloud Account Repeat steps 2 to 7, you can add more paging groups. Paging list is configurable via web user interface at the path: Directory->Multicast IP. To delete a paging group via phone user interface: Press the paging list key when the phone is idle. Press to select a desired group.
  • Page 122: Receiving Rtp Stream

    User Guide for the CP860 HD IP Conference Phone Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) and channel(s) without involving SIP signaling. You can specify up to 31 multicast addresses and channels that the phone listens to on the network.
  • Page 123 Using Your Phone with SIP/Cloud Account The default channel is 0. Click Confirm to accept the change. The priorities of listening addresses are predefined: 1 with the highest priority, 31 with the lowest. Note Both the multicast paging sender and receiver’s phones play a warning tone when establishing a multicast paging call.
  • Page 124: Music On Hold

    User Guide for the CP860 HD IP Conference Phone To end the multicast RTP session, press the EndCall soft key.  To send RTP stream via a paging list key when the receiver’s phone is idle: Press the paging list key when the phone is idle.
  • Page 125: Shared Call Appearance (Sca)

    Using Your Phone with SIP/Cloud Account Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field. Click Confirm to accept the change. When you have placed a call on hold, the held party can hear the music. For this feature to function, all involved parties cannot use encrypted RTP (SRTP). Note Music on hold server is configurable via web user interface only.
  • Page 126 User Guide for the CP860 HD IP Conference Phone Configuring SCA Feature on the IP Phone You can configure a primary account on the IP phone and other alternate accounts on the other IP phones. For example, party A, party B share the account 4603, phone A registers the primary account 4603, phone B registers the alternate account 4603_1, phone C registers the account 4604.
  • Page 127 Using Your Phone with SIP/Cloud Account Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. Click Confirm to accept the change. To configure the shared line settings on phone B via web user interface: Register the alternate account 4603_1.
  • Page 128 Click Confirm to accept the change. Using SCA Feature on the IP Phone This section provides you with detailed information on using the CP860 IP Conference phone in a SCA scenario. You can do the following using CP860 IP Conference phone in a SCA scenario: Placing calls ...
  • Page 129 A or phone B. The LCD screen of phone A displays the information of the incoming call (e.g., “Incoming call: 4604 Yealink”). Make sure call waiting feature is enabled on phone A. For more information, refer to...
  • Page 130: Bridged Line Appearance (Bla)

    User Guide for the CP860 HD IP Conference Phone Placing a Call on Hold To place a call on hold: Press the Hold soft key on phone A when party A and party C are talking. The shared line call is placed on hold.
  • Page 131 Using Your Phone with SIP/Cloud Account Configuring BLA Feature on the IP Phone You can share a BLA number on two or more phones. For example, phone A registers the account 14019833020 and assigns BLA number, phone B registers the account 10462190020 and assigns BLA number, phone C registers the account 14755608020.
  • Page 132 User Guide for the CP860 HD IP Conference Phone Enter the desired number in the BLA Number field. Click Confirm to accept the change. To register account and configure BLA feature on phone B via web user interface: Register the account 10462190020.
  • Page 133 Click Confirm to accept the change. Using BLA Feature on the IP Phone This section provides you with detailed information on using the CP860 IP phone in a BLA scenario. You can do the following using CP860 IP phone in a BLA scenario: Placing calls ...
  • Page 134: Placing A Call On Hold

    User Guide for the CP860 HD IP Conference Phone Press the NewCall soft key to enter the dialing screen. Enter the desired number using the keypad. Press or the Send soft key. Phone A will dial the entered number. Answering Calls When the phone C dials the BLA number “14084588327”, an incoming call will arrive on the...
  • Page 135: Messages

    Messages Short Message Service (SMS) You can send and receive text messages using the CP860 IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone. The LCD screen will prompt “n New Text Message(s)” (“n” indicates the number of unread text messages, e.g., 1 New Text Message(s)) and display an icon...
  • Page 136 User Guide for the CP860 HD IP Conference Phone Compose the new text message. You can press the abc soft key to change the input mode. Press the Send soft key after completing the content. Enter the number you want to send the message to in the To field.
  • Page 137: Voice Mail

    Note Voice Mail You can leave voice mails for someone else using the CP860 IP conference phone. You can also listen to voice mails that are stored in voice mailbox. When receiving a new voice mail, the phone will play a warning tone. The LCD screen will prompt “n New Voice Mail(s)” (“n” indicates the number of unread voice messages, e.g., 89 New Voice Mail(s)) and display an icon...
  • Page 138 The MWI service is unsolicited for some servers, so the CP860 IP conference phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the CP860 IP conference phone must enable subscription for MWI.
  • Page 139 Using Your Phone with SIP/Cloud Account The MWI subscription parameters you need to know: Options Description Enable or disable a subscription for MWI service. Subscribe for MWI Period of MWI subscription. The IP phone sends a refresh MWI Subscription Period SUBSCRIBE request before initial SUBSCRIBE expiration.
  • Page 140: Using Pc Or Mobile Device With The Conference Phone

    User Guide for the CP860 HD IP Conference Phone Enter the desired voice mail number in the Voice Mail field. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI To Voice Mail.
  • Page 141 Using Your Phone with SIP/Cloud Account or mobile device plays a video or music, you can listen to the audio on your conference phone. If an incoming call arrives on the PC or mobile device and the PC or mobile device answers it, you can listen and speak to the caller on your conference phone.
  • Page 142 User Guide for the CP860 HD IP Conference Phone Muting or Un-muting the PC or Mobile Audio You can mute the PC or mobile audio so that the other party cannot hear you, but you can still hear the other party.
  • Page 143: Using Your Phone With Pstn Account

    Using Your Phone with PSTN Account Using Your Phone with PSTN Account You can connect optional expansion PSTN box CPN10 to extend functions of the conference phone. Calls can be made using the Public Switched Telephone Network (PSTN). Up to 2 cascaded PSTN Boxes can be installed to an IP conference phone, which allows you to experience the local three-way conference conveniently in excellent speech quality with PSTN.
  • Page 144: Default Account

    User Guide for the CP860 HD IP Conference Phone Default Account To configure the default account via phone user interface: Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts. Press to select the desired account. Press the Default soft key. Selecting the Country for PSTN Use To select the country which your phone operates in via phone user interface: Press Menu->Settings->Basic Settings->Country.
  • Page 145: Basic Call Features

    Using Your Phone with PSTN Account Press to select the desired value. Press the Save soft key to accept the change. The required flash time may be different in different countries or for different gateways/PBX Note servers. For more information, contact your system administrator. Basic Call Features Placing Calls You can press the off-hook key either before or after entering the number to place a call.
  • Page 146: Answering Calls

    (the call that has audio associated with it) can be in progress at any given time. And one PSTN account can only support one call. To place multiple calls: You can have more than one call on your CP860 IP conference phone. To place a new call during an active call, do one of the following: Press .
  • Page 147: Ending Calls

    Using Your Phone with PSTN Account Ending Calls To end a call: Do one of the following: Press the EndCall soft key. Press Note To end a call placed on hold, you can press the EndCall soft key to end the call directly, or press the Resume soft key to resume the call before ending it.
  • Page 148: Auto Redial

    User Guide for the CP860 HD IP Conference Phone Auto answer is configurable via web user interface at the path Account->Basic. Note Auto answer is only applicable when there is no other call in progress on the phone. Auto Redial...
  • Page 149 Using Your Phone with PSTN Account You can also set up a conference with more than two parties when you have multiple accounts on the phone. You can view and manage each participant in the conference call. The way to set up a conference call using hook flash may be different for different gateways/PBX Note servers.
  • Page 150: Advanced Phone Features

    User Guide for the CP860 HD IP Conference Phone Press the Remove soft key to remove the selected party from the conference call.  Press the All Split soft key to split the conference call into individual calls on hold.
  • Page 151: Troubleshooting

    Troubleshooting Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your CP860 IP conference phone. If you require additional information or assistance with your new phone, contact your system administrator. General Issues...
  • Page 152: Password Issues

    If the phone is plugged into a power strip, try to plug it directly into a wall outlet instead.  If your CP860 IP conference phone is powered from PoE, ensure that you use a  PoE-compliant switch or hub.
  • Page 153: Call Issues

    Troubleshooting Call Issues Why can’t I receive calls? Check the SIP registration with your system administrator.  Check that DND (Do Not Disturb) mode is deactivated on your phone. Refer to Do Not  Disturb (DND) on page 81. Check that call forward is disabled on the phone. Refer to Call Forward on page 82.
  • Page 154 User Guide for the CP860 HD IP Conference Phone Enter the desired time in the Play Hold Tone Delay field. Click Confirm to accept the change. How to make a call using SRTP? You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties participating in the call should enable SRTP.
  • Page 155: Network Issues

    Troubleshooting Select the desired type from the pull-down list of RTP Encryption(SRTP). Click Confirm to accept the change. Note SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. Network Issues How to diagnostic the network? The wrong network settings may result in inaccessibility of your phone and may also have an impact...
  • Page 156 User Guide for the CP860 HD IP Conference Phone The screen displays the network status information. You can use the ping statistics information to check the network connection situation. The following table shows the network connection situation and ping statistics:...
  • Page 157: Log Issues

    Troubleshooting sent. Then the following line describes each network device in the path between the IP phone traffic and the target. A traceroute can end with one of several error indications indicating why the traceroute cannot proceed. The following table shows the possible error messages: Error Message Meaning * * *...
  • Page 158 User Guide for the CP860 HD IP Conference Phone The default local log level is “3”. Select sys.log from the pull-down list of Export Local Log. Click Confirm to accept the change. Reproduce the issue. Click Export to open the file download window, and then save the file to your local system.
  • Page 159: Reboot & Upgrade & Reset Issues

    Troubleshooting To export all diagnostic files via web user interface: Click on Settings->Configuration. Click Start to begin capturing signal traffic. The local log level will be automatically set to 6. Reproduce the issue. Click Stop to stop the capture. The local log level will be reset to 3. Click Export to open file download window, and then save diagnostic files to your local system.
  • Page 160 User Guide for the CP860 HD IP Conference Phone Click Reboot to reboot the IP phone. Any reboot of the phone may take a few minutes. Note How to upgrade firmware? To upgrade firmware via web user interface: Click on Settings->Upgrade.
  • Page 161 Troubleshooting The LCD screen prompts the following warning: Press the OK soft key. The LCD screen prompts the following: Welcome Initializing...please wait The phone will be reset to factory settings sucessfully after startup. Reset of your phone may take a few minutes. Do not power off until the phone has started up Note successfully.
  • Page 162 User Guide for the CP860 HD IP Conference Phone...
  • Page 163: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to make  any change to the structure or the safety design of the device. Yealink is under no circumstances liable to consequences or legal issues caused by such changes.
  • Page 164 User Guide for the CP860 HD IP Conference Phone Environmental Requirements Place the device at a well-ventilated place. Do not expose the device under direct  sunlight. Keep the device dry and free of dust.  Place the device on a stable and level platform.
  • Page 165 Regulatory Notices Cleaning Requirements Before cleaning the device, stop using it and disconnect it from the power supply.  Use a piece of soft, dry and anti-static cloth to clean the device.  Keep the power plug clean and dry. Using a dirty or wet power plug may lead to ...
  • Page 166 User Guide for the CP860 HD IP Conference Phone...
  • Page 167: Appendix

    Appendix Appendix Appendix A – Time Zones Time Zone Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian -9:30 French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), United States-Central Time Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana), United States-Eastern Time...
  • Page 168 User Guide for the CP860 HD IP Conference Phone Time Zone Time Zone Name Japan(Tokyo), Korea(Seoul), Russia(Yakutsk,Chita) +9:30 Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) +11:30 Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) +12:45...
  • Page 169: Appendix B - Menu Structure

    Appendix Appendix B – Menu Structure...
  • Page 170: Appendix C - Unavailable Features For Pstn

    User Guide for the CP860 HD IP Conference Phone Appendix C – Unavailable Features for PSTN The following lists the main features not available for PSTN: Call Completion   Call Forward  Call Transfer  Call Waiting  Call Park ...
  • Page 171: Index

    Index Index About This Guide Editing Contacts Account Registration Emergency Number Adding Contacts Ending Calls Administrator password Entering Data and Editing Fields Anonymous Call Anonymous Call Rejection Answering Calls Favorite Directory Appendix Appendix A – Time Zones Appendix B – Menu Structure Appendix C –...
  • Page 172 User Guide for the CP860 HD IP Conference Phone Packaging Contents Phone Installation Phone Status Phone User Interface Phone Lock Placing Calls Placing Calls to Contacts Power Saving Programable Keys Outgoing Intercom Calls Overview ReCall Recent Call In Dialing Recorded Files Playback...

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