Yealink CP860 Configuring Manual
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Yealink CP860 Configuring Manual

Yealink CP860 Configuring Manual

Ip conference phone
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  • Page 2 Copyright © 2016 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2016 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4 Yealink CP860 IP conference phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

  • Page 5: About This Guide

    This conference phone provides business telephony features, such as Call Pickup, Call Jump, Intercom and multicast paging over an IP network. The purpose of this guide is to serve as a basic guidance for configuring CP860 IP conference phone via CommPortal phone configurator.
  • Page 6 YealinkCP860 Phones Configuring Guide...

  • Page 7: Table Of Contents

    Table of Contents Table of Contents About This Guide ..............v In This Guide ........................v Table of Contents ..............vii Getting Started ................. 1 Phone Installation......................1 Connecting the Network and Power ................1 Connecting the Optional Expansion Microphone CPE80 ........... 3 Connecting the Optional USB Flash Drive.................
  • Page 8 YealinkCP860 Phones Configuring Guide Programmable keys ....................... 30 Keypad Lock........................36 Dial-now ......................... 37 Live Dialpad ........................39 Logo Customization ....................... 40 Using Your Phone ..............43 Basic Call Features ......................43 Do Not Disturb (DND) ....................43 Call Transfer ........................44 Conference Call ......................

  • Page 9: Getting Started

    Getting Started Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the CP860 IP conference phone. Topics include: Phone Installation  Setup Wizard  Phone Status  If you require additional information or assistance with your new phone, contact your system administrator.
  • Page 10 Note The IP phone should be used with Yealink original power adapter (5V/2A) only. Power over Ethernet With the included or a regular Ethernet cable, the CP860 IP conference phone can be powered from a PoE-compliant switch or hub.

  • Page 11: Connecting The Optional Expansion Microphone Cpe80

    Getting Started To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power switch/hub is provided, you don’t need to connect the phone to the power adapter.
  • Page 12 Up to two expansion microphones can be connected to an IP conference phone. Positioning the CP860 and the Expansion Microphone CPE80 The microphone reception of the CP860 conference phone is ideal when placed within 3m of any speaker. The better reception is within 2m.
  • Page 13 When the size of the conference room is more than 16 (4*4) square meters or the spacing between a speaker and CP860 IP conference phone is more than 2m, one expansion microphone should be connected to the CP860 IP conference phone.

  • Page 14: Connecting The Optional Usb Flash Drive

    YealinkCP860 Phones Configuring Guide Minimize background noise from air conditioning units, fans or other equipment in  conference room. Keep the microphone far away from the noise source. Do not speak at the same time; otherwise the microphones capture the voice of all the ...

  • Page 15: Setup Wizard

    Getting Started To connect a PC or mobile device: Connect one end of the 3.5mm jack cable to the PC/mobile port on the phone, and connect the other end to the headset jack on the mobile device or the AUX/MIC jack on the PC. Setup Wizard When the IP phone is first powered on or the phone settings are reset to factory defaults, the setup wizard will appear on the LCD screen after startup.

  • Page 16: Phone Status

    YealinkCP860 Phones Configuring Guide to the idle screen. Complete the Wizard! Initializing...Please Wait Note The IP phone plays the startup music each time the phone starts up. Phone Status Available information of phone status includes: Network status (e.g., IPv4 status, IP mode and MAC address). ...

  • Page 17: Configuring Your Phone

    Configuring your Phone Configuring your Phone This guide describes how to configure CP860 IP conference phones via the following ways: Phone User Interface  CommPortal Phone Configurator  The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.
  • Page 18 YealinkCP860 Phones Configuring Guide...

  • Page 19: Downloading Configuration Files

    For more information on MAC authentication, refer to: www.metaswitch.com Yealink IP phones also support HTTP digest authentication as defined in RFC 2617 to deploy phones. If the administrator manages a lot of IP phones, he can choose this method. So that MAC address binding is unnecessary, the system administrator only needs to provide authentication user name and password to the users.

  • Page 20: Power On

    YealinkCP860 Phones Configuring Guide Yealink_SIP-T2 Series_T19(P) E2_T4 more information, refer to Series_CP860_IP_Phones_Auto_Provisioning_Guide Power On  Auto Provision Now  Zero Touch  Power On The phone can obtain the provisioning server address by detecting DHCP options 66/ contacting RPS when it is powered on, and then the phone will perform the auto provisioning process to download configuration files.

  • Page 21: Zero Touch

    Downloading Configuration Files Enter the user name (e.g., 9702905350) and account password in the User name and Password field respectively. Press the Save soft key. The LCD screen will be displayed as below: Press the OK soft key. The phone will send the username and the password to the server for authentication. If successful, the phone will complete deployment after a while.
  • Page 22 YealinkCP860 Phones Configuring Guide To trigger auto provisioning via zero touch: Press the zero touch key when the phone is idle. The LCD screen prompts “Update now? 5s”. Press the OK soft key. Press the Next soft key. Configure the provisioning server address, authentication user name and password in the Auto Provision screen.

  • Page 23: Customizing Your Phone

    Customizing Your Phone Customizing Your Phone This chapter provides basic operating instructions for customizing your phone. Topics include: Basic Network Settings  Account Registration  SIP Session Timer  Time & Date  Contact Management  Programmable keys  Keypad Lock ...
  • Page 24 YealinkCP860 Phones Configuring Guide Select IPv4, IPv6 or IPv4 & IPv6 from the Internet Port Mode(IPv4/IPv6) field. Click Save changes to accept the change. Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files on page 11.

  • Page 25: Configuring Static Dns When Dhcp Is Enabled

    Customizing Your Phone Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files on page 11. You can also configure a static IPv6 address for the IP DECT phone. Before configuring it, make sure that the IP mode is configured as IPv6 or IPv4&IPv6.
  • Page 26 YealinkCP860 Phones Configuring Guide Select IPv4or IPv4&IPv6 from the pull-down list of Internet Port Mode(IPv4/IPv6). Mark the Enabled radio box in the Static DNS field when DHCP is selected from the pull-down list of Internet Port Type for IPV4. Enter the valid value in the Primary DNS and Secondary DNS field respectively. Click the Save soft key to accept the change.

  • Page 27: Account Registration

    Files on page 11. Account Registration You can register only one account on the CP860 IP conference phone. To register an account via CommPortal phone configurator: Click on Line 1->User. Enter the desired values in Directory Number and Display Name fields respectively.

  • Page 28: Sip Session Timer

    YealinkCP860 Phones Configuring Guide Enter the desired values in the SIP Server Address field. Contact your system administrator for more information. You can repeat steps 2 to 7 to register more accounts. Click Save changes to accept the change. Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files...

  • Page 29: Time & Date

    Customizing Your Phone Example: The user registers a SIP account for the IP phone and then set the value of Timer T1, Timer T2 respectively (Timer T1: 0.5, Timer T2: 4). The SIP registration request message will be re-transmitted between the IP phone and SIP server. The re-transmiting and doubling of Timer T1 (0.5) will continue until the retransmitting time reaches the Timer T2 (4).
  • Page 30 YealinkCP860 Phones Configuring Guide the phone to obtain the time and date from the Simple Network Time Protocol (SNTP) server automatically, or configure the date and time manually. If the phone cannot obtain the time and date from the SNTP server, contact your system administrator for more information. To configure the NTP server, time zone and DST via CommPortal phone configurator: Click on Preferences->Time&Date.
  • Page 31 Customizing Your Phone Enter the start time in the Start Date field. Enter the end time in the End Date field. Value format is: Month/ Day of Week/ Day of Week Last in Month/ Hour of Day. The mapping is: For Month: 1=Jan, 2=Feb,…, 12=Dec;...

  • Page 32: Contact Management

    YealinkCP860 Phones Configuring Guide Select the desired date format from the pull-down list of Date Format. Click Save changes to accept the change. Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files on page 11.

  • Page 33: Directory

    Customizing Your Phone Directory Directory provides easy access to frequently used lists. The lists may contain Local Directory, History, Remote Phone Book and LDAP. You can configure the display priority of these lists in the Directory. 1 is the highest priority, 6 is the lowest priority.

  • Page 34: Remote Phone Book

    YealinkCP860 Phones Configuring Guide the directory via phone user interface: view Press the Directory soft key when the phone is idle. The LCD screen displays the enabled list(s) in the directory. If there is only one list in the directory, press the Directory soft key to enter this list directly. Note If the remote phone book or LDAP is not configured in advance, you cannot see remote phone book or LDAP lists on the phone user interface.
  • Page 35 Customizing Your Phone Enter the name in the Display Item Name N field. Click Save changes to accept the change. Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files on page 11.

  • Page 36: Search Source List In Dialing

    YealinkCP860 Phones Configuring Guide It enables or disables the phone to perform a remote phone book search for an incoming or outgoing call and display the matched call on the LCD screen. Enter the value in the Search Flash Time (Seconds) field. It configures how often to refresh the local cache of the remote phone book.
  • Page 37 If Remote Phone Book and LDAP are not configured in advance, you cannot search contacts in these lists on the phone user interface. For more information on Remote Phone Book, refer to Remote Phone Book on page 26. For more Yealink SIP-T2 Series T4 Series IP Phones Administrator Guide information on the LDAP, refer to...

  • Page 38: Programmable Keys

    YealinkCP860 Phones Configuring Guide Programmable keys The CP860 IP conference phone supports 4 programmable keys. You can assign predefined functionalities to programmable keys. Programmable keys allow you to quickly access features such as Directory. The key type None indicates that this programmable key provides no functionality until configuration.
  • Page 39 Customizing Your Phone Multicast Paging  Paging List  Prefix  Speed Dial  Trace Call  VoiceMail  XML Group  Zero Touch  Menu  History  Directed Pickup You can use this key feature to answer someone else’s incoming call on the phone. For more information, refer to Directed Pickup on page 48.
  • Page 40 YealinkCP860 Phones Configuring Guide Forward You can use this key feature to forward an incoming call to someone else. Soft key action (Forward) Dependencies: Label (key label displayed on the LCD screen) Usage: Press the programmable key to enter the forward configuration screen. programmable key performs the same as the soft key when receiving an incoming...
  • Page 41 Customizing Your Phone LDAP You can use this key feature to quickly access a LDAP search screen. Soft key action (LDAP) Dependencies: Label (key label displayed on the LCD screen) Usage: Press the programmable key to access the LDAP search screen. Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad.
  • Page 42 YealinkCP860 Phones Configuring Guide Prefix You can use this key feature to add a specified prefix number before the dialed number. Soft key action (Prefix) Dependencies: Number (the prefix number) Label (key label displayed on the LCD screen) Usage: Press the programmable key when the phone is idle, the phone will then enter the pre-dialing screen and display the prefix number that you specified in the Number field.
  • Page 43 Customizing Your Phone XML Group You can use this key feature to quickly access a remote group in your remote phone book. You should configure remote phone book in advance. For more information, refer to Remote Phone Book on page 26. Soft key action (XML Group) Dependencies: XML Group (the remote group URL you want to access if remote phone book...

  • Page 44: Keypad Lock

    YealinkCP860 Phones Configuring Guide Keypad Lock You can lock your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use. Keypad lock consists of the following: The Menu soft key is locked. You cannot access the menu of the Menu Key: phone until unlocked.

  • Page 45: Dial-Now

    Customizing Your Phone Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files on page 11. The emergency number setting, if desired, must be set before lock activation. Note You can dial the emergency number even through the phone is locked.
  • Page 46 YealinkCP860 Phones Configuring Guide Syntax Description logically combine two or more patterns. Example: "([1-9])([2-7])3" would match "923", "153", "773",etc. The “$” should be followed by the sequence number of a parenthesis. The “$” plus the sequence number means the whole character or characters placed in the parenthesis.

  • Page 47: Live Dialpad

    11. Live Dialpad You can enable live dialpad on the CP860 IP conference phone, which enables the IP phone to automatically dial out a phone number without the pressing of the send key. You can also configure a delay, where the phone will dial out the phone number automatically after the designated period of time.

  • Page 48: Logo Customization

    YealinkCP860 Phones Configuring Guide Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files on page 11. Logo Customization To select a logo for the phone via CommPortal phone configurator: Click on Preferences->Logo.
  • Page 49 Customizing Your Phone Enter the desired provision address in the Upload Logo field. Click Save changes to accept the change. Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files on page 11.
  • Page 50 YealinkCP860 Phones Configuring Guide information on how to perform auto provisioning, refer to Downloading Configuration Files on page 11.

  • Page 51: Using Your Phone

    Using Your Phone Basic Call Features The CP860 IP conference phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.

  • Page 52: Call Transfer

    YealinkCP860 Phones Configuring Guide Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of missed calls. e.g., 1 New Missed Call(s)) will appear on the LCD screen. Note When DND and busy forward are enabled, calls will be sent to the configured destination number.
  • Page 53 Using Your Phone Semi-Attended Transfer: Transfer a call when the target phone is ringing.  Attended Transfer: Transfer a call with prior consulting.  To perform a blind transfer: Press the Tran soft key during a call. Enter the number you want to transfer the call to. Press the Tran soft key to complete the transfer.

  • Page 54: Conference Call

    You can create a conference with other four parties using the phone’s local conference. You can view and manage each participant in the conference call. The CP860 IP conference phone supports up to five parties (including yourself) in a conference call.
  • Page 55 Using Your Phone Press the Conf soft key when the party answers. Repeat steps 1 to 4 to join more parties in the established conference call. During the conference call, you can do the following: Press the Hold soft key to place the conference on hold. Press the Split soft key to split the conference call into individual calls on hold.

  • Page 56: Call Pickup

    11. Call Pickup You can use call pickup to answer someone else’s incoming call on your phone. The CP860 IP conference phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a target phone number. Group call pickup is used for picking up a call that is ringing at any phone number in a certain group.

  • Page 57: Advanced Phone Features

    (e.g., *11) or press the group pickup key (if configured) to pick up the call directly. The call will be answered on your phone. Advanced Phone Features This chapter provides operating instructions for the advanced features of the CP860 IP conference phone. Topics include: Intercom ...

  • Page 58: Intercom

    11. Incoming Intercom Calls The CP860 IP conference phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call.
  • Page 59 Using Your Phone Intercom features you need to know: Intercom Feature Description Enable or disable the IP phone to answer an incoming Accept Intercom intercom call. Enable or disable the IP phone’s microphone for intercom Intercom Mute calls. Enable or disable the IP phone to play a warning tone Warning Tone when it receives an incoming intercom call.

  • Page 60: Multicast Paging

    YealinkCP860 Phones Configuring Guide Mark the desired radio box in the Intercom Mute field. Mark the desired radio box in the Intercom Tone field. Mark the desired radio box in the Intercom Barge field. Click Save changes to accept the change. Perform auto provisioning on the phone to download above configurations.
  • Page 61 Using Your Phone To configure a multicast paging key via the CommPortal phone configurator: Click on Programmable Keys - Soft Key->Key 1. Select Multicast Paging from the Soft key action field. Enter the multicast IP address (e.g., 224.5.6.20) in the IP address field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
  • Page 62 YealinkCP860 Phones Configuring Guide To configure paging list via CommPortal phone configurator: Click on Paging Groups->Paging Group N. Enter the group name in the Description field. Enter the multicast IP address (e.g., 224.5.6.20) in the Address field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. Enter the multicast IP port number (e.g., 10008) in the Port field.
  • Page 63 Using Your Phone Receiving Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling. You can specify up to 10 multicast addresses that the phone listens to on the network. How the phone handles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via CommPortal phone Configurator.
  • Page 64 YealinkCP860 Phones Configuring Guide Files on page 11. To configure priority paging group and paging priority enable features via CommPortal phone configurator: Click on Paging Groups->Setting. Mark the desired radio box in the Paging Priority Enable field. Select the desired value from the pull-down list of Priority Paging Group. Click Save changes to accept the change.

  • Page 65: Dtmf

    Using Your Phone To send RTP stream via a paging list key when the receiver’s phone is idle: Press the paging list key when the phone is idle. Press to select the desired paging group. Press the Paging soft key to send RTP. The phone sends RTP to a preconfigured multicast address (IP: Port).
  • Page 66 YealinkCP860 Phones Configuring Guide 1209 Hz 1336 Hz 1477 Hz 1633 Hz 941 Hz Three methods of transmitting DTMF digits on SIP calls: RFC 2833 -- DTMF digits are transmitted by RTP Events compliant to RFC 2833.  INBAND -- DTMF digits are transmitted in the voice band. ...

  • Page 67: Call Jump

    Using Your Phone list of DTMF Info Type. Enter the desired value in the DTMF Payload Type (96~127) field to configure the RFC 2833 payload type. Click Save changes to accept the change. Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files...

  • Page 68: Resetting The Phone

    YealinkCP860 Phones Configuring Guide To transfer active call to an alternate extension: If C needs to consult A and B frequently, A can dial *95 to jump the call to B during a call with C, then C can continue consulting B. Before B answers the call, A and C will stay connected. Scenarios B: The system administrator has configured a wireless number that phone A may want to transfer calls to in CommPortal.
  • Page 69 Using Your Phone The LCD screen prompts the following: The LCD screen prompts the following: Welcome Initializing...please wait The phone will be reset to factory settings sucessfully after startup. Reset of your phone may take a few minutes. Do not power off until the phone has started up Note successfully.
  • Page 70 YealinkCP860 Phones Configuring Guide...

  • Page 71: Troubleshooting

    If the phone is plugged into a power strip, try to plug it directly into a wall outlet instead.  If your CP860 IP conference phone is powered from PoE, ensure that you use a  PoE-compliant switch or hub.
  • Page 72 YealinkCP860 Phones Configuring Guide You can also find the MAC address from the phone’s bar code on the back of the phone.  Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For the installation instructions, refer to Phone Installation on page 1.

  • Page 73: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to make  any change to the structure or the safety design of the device. Yealink is under no circumstances liable to consequences or legal issues caused by such changes.
  • Page 74 YealinkCP860 Phones Configuring Guide Environmental Requirements Place the device at a well-ventilated place. Do not expose the device under direct  sunlight. Keep the device dry and free of dust.  Place the device on a stable and level platform. ...

  • Page 75: Appendix A - Time Zones

    Appendix A-Time Zones Appendix A - Time Zones Time Zone Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian -9:30 French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), United States-Central Time Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana), United States-Eastern Time...
  • Page 76 YealinkCP860 Phones Configuring Guide Time Zone Time Zone Name Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) +11:30 Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands) Tonga(Nukualofa) +13:30 Chatham Islands Kiribati...

  • Page 77: Index

    Index Index About This Guide Phone Installation Account Registration Phone Status Appendix A - Time Zones Phone User Interface Programmable keys Basic Network Settings Multicast Paging CommPortal Phone Configurator Customizing Your Phone Outgoing Intercom Conference Call Configuring Static DNS When DHCP is Enabled Remote Phone Book Configuring the Update Mode Receiving RTP Stream...

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