Going Unavailable - Polycom VVX 201 User Manual

Going Unavailable

Changing your ACD state to Unavailable (going unavailable) is typically done when taking a break or
when you are away from your phone. To do this, press the More softkey at the bottom of the screen
once. Then press the Unavl softkey at the bottom of the screen to go unavailable. This should only
be done after the last active call has ended on the Polycom VVX 201 phone and the phone is idle
(Figure 6-3).
NOTE: At this time, Nextiva does not support the use of custom unavailable codes.
After changing the ACD state to Unavailable, the icon to the left of the extension changes to reflect
the new status, and the Agent State displays as Unavailable in the upper-right corner of the screen
(Figure 6-4).
Figure 6-3: Unavailable Softkey
Figure 6-4: Unavailable
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