Customer Self Repair; Parts Only Warranty Service; Réparation Par Le Client (Csr) - HPE D6020 Maintenance And Service Manual

1 Customer self repair

HPE products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period HPE (or HPE service providers or service partners) identifies that the repair can be
accomplished by the use of a CSR part, HPE will ship that part directly to you for replacement.
There are two categories of CSR parts:
Mandatory—Parts for which customer self repair is mandatory. If you request HPE to replace
these parts, you will be charged for the travel and labor costs of this service.
Optional—Parts for which customer self repair is optional. These parts are also designed
for customer self repair. If, however, you require that HPE replace them for you, there may
or may not be additional charges, depending on the type of warranty service designated for
your product.
NOTE: Some HPE parts are not designed for customer self repair. In order to satisfy the
customer warranty, HPE requires that an authorized service provider replace the part. These
parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business
day delivery. Same day or four-hour delivery may be offered at an additional charge where
geography permits. If assistance is required, you can call the HPE Technical Support Center and
a technician will help you over the telephone. HPE specifies in the materials shipped with a
replacement CSR part whether a defective part must be returned to HPE. In cases where it is
required to return the defective part to HPE, you must ship the defective part back to HPE within
a defined period of time, normally five (5) business days. The defective part must be returned
with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HPE billing you for the replacement. With a customer self repair, HPE will pay
all shipping and part return costs and determine the courier/carrier to be used.
For more information about HPE's Customer Self Repair program, contact your local service
provider. For the North American program, refer to the HPE website (http://www.hpe.com/info/
selfrepair).

Parts only warranty service

Your HPE Limited Warranty may include a parts only warranty service. Under the terms of parts
only warranty service, HPE will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HPE to
replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HPE comportent de nombreuses pièces CSR (Customer Self Repair = réparation
par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, HPE (ou ses partenaires ou mainteneurs
agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, HPE vous
l'envoie directement. Il existe deux catégories de pièces CSR:
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez
à HPE de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous
seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si
vous demandez à HPE de remplacer ces pièces, l'intervention peut ou non vous être facturée,
selon le type de garantie applicable à votre produit.
Parts only warranty service 5