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9 Replacement procedures
Customer self repair (CSR)
Information in
WEBES, ISEE or other diagnostic tools, a support specialist will work with you to diagnose and
assess whether a replacement component is required to address a system problem. The specialist
will also help you determine whether you can perform the replacement.
Parts-only warranty service
Your Hewlett Packard Enterprise Limited Warranty might include a parts-only warranty service.
Under the terms of parts-only warranty service, Hewlett Packard Enterprise will provide
replacement parts free of charge.
For parts-only warranty service, CSR part replacement is mandatory. If you request Hewlett
Packard Enterprise to replace these parts, you will be charged for travel and labor costs.
Best practices for replacing hardware components
The following information will help you replace the hardware components on your storage system
successfully.
CAUTION:
Components or a blanking panel must be installed for the enclosure to cool properly. If a
component fails, leave it in place in the enclosure until a new component is available to install.
Verifying component failure
Consult Hewlett Packard Enterprise technical support to verify that the hardware component
has failed and that you are authorized to replace it yourself.
Additional hardware failures can complicate component replacement. Check your
management utilities to detect any additional hardware problems:
◦
When you have confirmed that a component replacement is required, you might want
to clear the failure message from the display. This makes it easier to identify additional
hardware problems that might occur while waiting for the replacement part.
◦
Before installing the replacement part, check the management utility for new hardware
problems. If additional hardware problems have occurred, contact Hewlett Packard
Enterprise support before replacing the component.
Identifying the spare part
Parts have a nine-character spare part number on their label. For some spare parts, the part
number might be available in the management software utility. Alternatively, the Hewlett Packard
Enterprise call center will assist in identifying the correct spare part number.
Replaceable parts
This product contains the replaceable parts illustrated in
Parts that are available for customer self repair (CSR) are indicated as follows:
Mandatory CSR where geography permits. Order the part directly from Hewlett Packard
Enterprise and repair the product yourself. On-site or return-to-depot repair is not provided
under warranty.
Optional CSR. You can order the part directly from Hewlett Packard Enterprise and repair
the product yourself, or you can request that Hewlett Packard Enterprise repair the product.
(page 57)
identifies hardware components that are customer replaceable. Using
Removing a component significantly changes the air flow within the enclosure.
(page
57).
Customer self repair (CSR)
55
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