HPE D6020 Maintenance And Service Manual
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HPE D6020 Maintenance And Service Manual

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HPE D6020 Disk Enclosure
Maintenance and Service Guide
Abstract
This guide provides details on maintaining and servicing the HPE D6020 chassis. The guide is intended for use by HPE support
personnel who are familiar with this or similar storage systems.
Part Number: 839754-002
Published: June 2016
Edition: Second

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  • Page 1 HPE D6020 Disk Enclosure Maintenance and Service Guide Abstract This guide provides details on maintaining and servicing the HPE D6020 chassis. The guide is intended for use by HPE support personnel who are familiar with this or similar storage systems. Part Number: 839754-002...
  • Page 2 © Copyright 2016 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Removing and replacing the I/O module blank...................23 Removing and replacing the D6020 power supply................24 Removing and replacing the D6020 power block................25 Removing and replacing the D6020 hard drive drawer..............27 Removing the D6020 hard drive drawer..................27 Replacing the D6020 hard drive drawer..................30 6 Component identification...................33...
  • Page 4 LED behavior............................41 7-segment display status codes and actions.................42 Recognizing hard drive failure......................45 Understanding the effects of a hard drive failure................46 Identifying a compromised fault tolerance..................46 Recovering from compromised fault tolerance................46 Factors to consider before replacing hard drives................46 Automatic data recovery (rebuild).......................47 Time required for a rebuild......................47 Failure of another drive during rebuild...................48 Recovering from a power failure reported from the backplane.............48...

  • Page 5: Customer Self Repair

    HPE (or HPE service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HPE will ship that part directly to you for replacement. There are two categories of CSR parts: Mandatory—Parts for which customer self repair is mandatory.

  • Page 6: Service De Garantie "Pièces Seules

    CSR, HPE specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HPE del componente difettoso, lo si deve spedire ad HPE entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito.

  • Page 7: Customer Self Repair (German)

    Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HPE Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HPE für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.

  • Page 8: Servicio De Garantía Exclusivo De Componentes

    HPE podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HPE se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

  • Page 9: Garantieservice "Parts Only

    Se, durante o período de diagnóstico, a HPE (ou fornecedores/parceiros de serviço da HPE) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente. Existem duas categorias de peças CSR: Obrigatória –...

  • Page 10: Serviço De Garantia Apenas Para Peças

    Caso não o faça, a HPE poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a HPE paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.

  • Page 11: Customer Self Repair (Chinese 1)

    Customer self repair (Chinese 1) Customer self repair (Chinese 1)

  • Page 12: Customer Self Repair (Chinese 2)

    Customer self repair (Chinese 2) Customer self repair...

  • Page 13: Customer Self Repair (Korean)

    Customer self repair (Korean) Customer self repair (Korean)

  • Page 14: Illustrated Parts

    Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HPE replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 15 “Customer self repair” (page 5) Refer to the HPE D6020 QuickSpecs for specific and compatible hard drives on the web at http://www.hpe.com/ support/D6020Enclosure-Quickspecs or http://www.hpe.com/support/D6020Enclosure-Quickspecs-pdf.. System components...

  • Page 16: Safety Considerations

    3 Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
  • Page 17 WARNING! To reduce the risk of personal injury or damage to the equipment: Be sure to bolt the rack to the floor by using the concrete anchor kit. Extend rack leveling feet to the floor. Rest the full weight of the rack on the leveling feet. In multiple rack installations, properly couple the racks together.

  • Page 18: Powering On And Off The System

    Connect the SAS cables and power cords to the D6020. Press and hold the Power On/Standby button. Wait and observe the system power LED and system fans. After the D6020 powers up, the system power LED illuminates solid green and the system fans spin to a high speed, and then spin down to a low speed.

  • Page 19: Removal And Replacement Procedures

    CAUTION: To prevent improper cooling and thermal damage, do not operate the D6020 for more than 10 minutes with the drawer open. If the drawer is extended more than 10 minutes while the system is powered on, the system could shut down unexpectantly even though internal fans maximize their speed in attempt to cool down the system.

  • Page 20: Removing And Replacing The Hard Drive And Hard Drive Blank

    To prevent improper cooling and thermal damage, for standard FRU removal, extend the hard drive drawer no more than 10 minutes. Do not operate the D6020 unless all bays are populated with either a component or a blank. Remove a drive only if another drive is ready to be installed or the D6020 is powered down.
  • Page 21 Locate the hard drive or hard drive blank. NOTE: The hard drive to be used in the chassis must be a compatible hard drive. See the D6020 QuickSpecs for more information. Removing and replacing the hard drive and hard drive blank...

  • Page 22: Removing And Replacing The D6020 Fan

    “Understanding rear panel LEDs and buttons” (page 36)). Be sure that your configuration can support your actions. If the proper redundancy is not in place, power down the D6020 before beginning this procedure. All other fans must be installed for proper redundancy. To remove the component: Be sure that the hard drive drawer is closed.

  • Page 23: Removing And Replacing The Hot-Pluggable I/O Module

    35)). Be sure that your configuration can support your actions. If the proper redundancy is not in place, power down the D6020 before beginning this procedure. WARNING! Removing an I/O module if a data path is not redundant can result in data outage.

  • Page 24: Removing And Replacing The D6020 Power Supply

    35)). Be sure that your configuration can support your actions. If the proper redundancy is not in place, power down the D6020 before beginning this procedure. Power supplies must be installed for proper redundancy, and their health LED should be illuminated green.

  • Page 25: Removing And Replacing The D6020 Power Block

    To replace the component, reverse the removal procedure. Removing and replacing the D6020 power block To remove the component: Power down the D6020 (see “Powering down” (page 18)). Disconnect all cables. Remove all power supplies (see “Removing and replacing the D6020 power supply”...
  • Page 26 2.54 to 5.08 cm (1 to 2 in). Do not remove the power block any further because the cable management arm is still attached. Figure 13 Pulling the D6020 power block out Disengage the cable management arm lock from each hard drive drawer: Pull the mechanism up and then toward the rear of the chassis to disengage it from the locking plate.

  • Page 27: Removing And Replacing The D6020 Hard Drive Drawer

    Power on the system. Wait until the primary I/O module is ready (less than 1 minute). Insert the secondary I/O module . Removing and replacing the D6020 hard drive drawer Removing the D6020 hard drive drawer To remove the component: Power down the D6020 (see “Powering down”...
  • Page 28 ◦ Perform service on system components only as instructed in the user documentation. 10. Remove the power block (see “Removing and replacing the D6020 power block” (page 25)"). 11. Extend the hard drive drawer until it clicks. Removal and replacement procedures...
  • Page 29 12. Compress the cable management arm, and push toward the drawer to lock it into place. Figure 19 Compressing the hard drive drawer management arm 13. Push in to release the four locking mechanisms on the rails located on the side and bottom of the drawer. Removing and replacing the D6020 hard drive drawer...

  • Page 30: Replacing The D6020 Hard Drive Drawer

    Align the top right edge of the drawer with the flange at the top of the chassis, and align the four rails on the left side and bottom of the drawer bay. CAUTION: To avoid damage to the equipment, HPE recommends using two people to perform this step. Removal and replacement procedures...
  • Page 31 Figure 23 Releasing and expanding the cable management arm Push the drawer in another 25 cm (10 in). Install the power block (see “Removing and replacing the D6020 power block” (page 25)"). WARNING! Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive drawers.
  • Page 32 11. Power on the system in the following manner: Make sure only the primary I/O module is inserted. Power on the system. Wait until the primary I/O module is ready (less than 1 minute). Insert the secondary I/O module. Removal and replacement procedures...

  • Page 33: Component Identification

    Table 1 Front panel component descriptions Item Description Drawer 1 Drawer 1 diagnostic cable access (For use by authorized HPE personnel only) Drawer 2 Drawer 2 diagnostic cable access (For use by authorized HPE personnel only) Understanding front panel LEDs and buttons...
  • Page 34 Table 2 Front panel LED and button descriptions Item Description Status Hard drive LEDs Green = The drive is online, but it is not currently active. Normal mode (UID LED is off) Flashing irregularly green = The drive is active and operating normally.

  • Page 35: Understanding Rear Panel Components

    Understanding rear panel components Figure 26 Rear panel components Table 3 Rear panel component descriptions Item Description Power supply 1 Power On/UID 2 status panel Fan module 1 (Drawer 2) Primary I/O module (Drawer 2) SAS port 1 connector (Drawer 2) SAS port 2 connector (Drawer 2) Power supply 3 UID 1 status panel...

  • Page 36: Understanding Rear Panel Leds And Buttons

    Understanding rear panel LEDs and buttons Figure 27 Rear panel LEDs and buttons Table 4 Rear panel LED and button descriptions Item Description Status Power On/Standby button and Green = On system power LED Amber = Standby (auxiliary power present) Off = Off Internal Health LED Green = System health is good.

  • Page 37: Understanding Device Bay Id Numbers

    Table 4 Rear panel LED and button descriptions (continued) Item Description Status I/O module LED LED Status Definition (Locate/Safe to Blue Green Amber Remove Behavior) No power. Healthy. Blink Faulty. Locate mode/Do not remove. Faulty. Locate mode/Safe to remove. On or Healthy.

  • Page 38: Understanding Hard Drive Leds

    Understanding hard drive LEDs Figure 29 Hard drive LEDs Table 5 Hard drive LED descriptions Item Description Fault/UID LED (amber/blue) Online LED (green) Understanding hard drive LED combinations Table 6 Hard drive LED combination interpretations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue...
  • Page 39 Table 6 Hard drive LED combination interpretations (continued) Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Amber, flashing regularly (1 Hz) A predictive failure alert has been received for this drive. Replace the drive as soon as possible. The drive is offline, a spare, or not configured as part of an array.

  • Page 40: Troubleshooting The System

    “Powering down” (page 18)). Check the D6020 for the following normal power-up sequence to be sure that the system meets the minimal hardware requirements and is powered up during normal operations: The rear panel power LED turns from standby (amber) to on (solid green).

  • Page 41: Led Behavior

    LED behavior Table 7 LED behavior and possible reasons and solutions Issue Possible reasons Possible solutions Power supply LED is off The power cords are not connected, or AC Be sure that the power cord is power is not available. connected to the power supply.

  • Page 42: 7-Segment Display Status Codes And Actions

    Update both I/O modules to the same firmware I/O modules version. Expander composite image error Reflash the Expander. (Code load). SAS cable hardware error Replace the SAS cable. SAS cable unsupported by HPE Replace the SAS cable. Troubleshooting the system...
  • Page 43 Table 8 7-segment display status (alarm) codes and resolutions (continued) Code Issue Possible solution ESP communication error Wait at least 5 minutes. Reseat the I/O module. Replace the I/O module. Incompatible firmware in local ESP Check to see if the SEP firmware is correct and that the same firmware is installed on both I/O modules.
  • Page 44 Table 8 7-segment display status (alarm) codes and resolutions (continued) Code Issue Possible solution Communication error - Power Supply Module 1 Reseat the power supply. Replace the power supply. Communication error - Power Supply Module 2 Reseat the power supply. Replace the power supply.

  • Page 45: Recognizing Hard Drive Failure

    D6020Enclosure-Quickspecs or http://www.hpe.com/support/ D6020Enclosure-Quickspecs-pdf). In an HPE D6020, a steadily glowing fault LED indicates that the drive has failed. The following lists other indications of failed hard drives: The HPE Smart Storage Administrator represents failed drives with a distinctive icon.

  • Page 46: Understanding The Effects Of A Hard Drive Failure

    Open HPE SIM and inspect the Error Counter window for each physical drive in the same array to confirm that no other drives have any errors. (For details, refer to the HPE SIM documentation on the Management CD.) Be sure that the array has a current, valid backup.

  • Page 47: Automatic Data Recovery (Rebuild)

    The time required for a rebuild varies considerably, depending on several factors: The priority that the rebuild is given over normal I/O operations (you can change the priority setting by using HPE Smart Storage Administrator) The amount of I/O activity during the rebuild operation...

  • Page 48: Failure Of Another Drive During Rebuild

    The amount of unused capacity on the drives The number of drives in the array (for RAID 5 and RAID 6 with ADG) Allow approximately 1 minute per gigabyte for the rebuild process to be completed. System performance is affected during the rebuild, and the system is unprotected against further drive failure until the rebuild has finished.

  • Page 49: Support And Other Resources

    8 Support and other resources Accessing Hewlett Packard Enterprise Support For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: www.hpe.com/assistance To access documentation and support services, go to the HP Support Center – Hewlett Packard Enterprise website: www.hpe.com/support/hpesc...

  • Page 50: Websites

    Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

  • Page 51: A Warranty And Regulatory Information

    For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at www.hpe.com/support/Safety-Compliance-EnterpriseProducts. Warranty information HPE ProLiant and x86 Servers and Options www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise Servers www.hpe.com/support/EnterpriseServers-Warranties HPE Storage Products www.hpe.com/support/Storage-Warranties...

  • Page 52: Turkey Rohs Material Content Declaration

    Local representative information Kazakh: Kazakhstan: Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point;...

  • Page 53: B Specifications

    B Specifications Environmental specifications Specification Value Rated Line Voltage 90 to 132 VAC 180 to 264 VAC Rated Input Frequency 47 to 63 Hz Rated Input Current 10A (at 100 VAC), 7.8A (at 200VAC) Rated Input Power @ 100VAC, 70 drives x 2TB-7.2K = 1043.7W @ 100VAC, 70 drives x 600GB-15K = 1601.9W Temperature range* Operating...

  • Page 54: Glossary

    Glossary Advanced Data Guarding (also known as RAID 6) Array Diagnostics Utility CPLD complex programmable logic device global service indicator Integrated Management Log peripheral interface controller serial attached SCSI SATA serial ATA SCSI Enclosure Services Systems Insight Manager unit identification Glossary...

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