Product Returns - GE D25 User Manual

D25
User's Manual

Product Returns

A Return Merchandise Authorization (RMA) number must accompany all
equipment being returned for repair, servicing, or for any other reason. Before
you return a product, please contact GE Grid Solutions to obtain a Return
Merchandise Authorization number and complete instructions for return
shipments.
Have the following information ready to give to GE Grid Solutions Technical
Support:
• Ship to address (the address that the product is to be returned to)
• Bill to address (the address that the invoice is to be sent to)
• Contact name
• Contact phone number
• Contact fax number
• Contact e-mail address
• Product number / serial number
• Description of problem
Technical Support will provide you with a case number for your reference.
This case number is NOT the RMA number. You will be sent the RMA
number and RMA documents via fax or e-mail. Once you receive the RMA
documents, attach them to the outside of the box that your product is
packaged in and send the product to GE.
Note: Product returns will not be accepted unless accompanied by the Return
Merchandise Authorization number.
10
994-0081-3.00-21
GE Grid Solutions
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