Reporting Problems - GE D25 User Manual

D25
User's Manual

Reporting Problems

If the D25 crashes, call GE Grid Solutions for assistance. There is specific
information that will help us to diagnose what is causing your system to
crash.
D25 Installation Gather the following information about the particular D25 installation that has
crashed:
1. Are there any IEDs, relays, meters, etc. connected to the D25? If so, what are
they, what protocol do they speak, and who manufactures them?
2. Are there any master stations or master remotes collecting data from the D25? If
so, what are they, what protocol do they speak, and who manufactures them?
3. What communications equipment is connected between the RTU and other
devices? (E.G. modems, media converters, line adapters, data concentrators,
breakout boxes, protocol analyzers, etc.)
4. What are the media for the communications? (E.G., leased line, unlicensed radio,
etc.)
5. What is the D25's part number? What are the part numbers of the installed D25
options? What is the serial number of the D25 and its chassis?
Note:
D25 History We would like the history of the D25 that has crashed. Questions that you
should be prepared to answer are:
1. Is the D25 in service? If so, how long has the D25 been installed in the field?
2. Has the D25 configuration changed recently?
3. Has the D25 software been recently upgraded?
4. Was there any unique weather pattern in the area of the D25 prior to the crash?
5. Were there any unique disturbances prior to the crash? (E.G. faults on line,
breakers closing, communication problems, etc.)
6. Were there any field personnel on site during the crash?
7. Was any maintenance being conducted on the D25, the equipment in the vicinity
of the D25, or equipment connected to the D25 prior to the crash?
68K Monitor The 68K Monitor contains an error log, which can be displayed at any time.
Error Log
This error log contains a lot of useful information about the crash, including
the exception vector information. Once in the 68K Monitor, type EL /P to
print the error log and capture the output of this command to a text file using
Windows HyperTerminal or other equivalent serial software.
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In the case of a repeat crash where the D25 installation has not
changed, you do not have to send the installation information to us
again.
994-0081-3.00-21
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