Automatic Call Distribution (Acd) - Yealink SIP-T27P User Manual

User Guide for the SIP-T27P IP Phone

Automatic Call Distribution (ACD)

ACD is often used in offices for customer service, such as call center. The ACD system handles
large volumes of incoming calls from callers who have no need to talk to a specific person but
who require assistance from any of multiple persons at the earliest opportunity. ACD on the
SIP-T27P IP phone allows the ACD system to distribute large volumes of incoming calls to the
registered ACD users. To use this feature, you should configure an ACD key in advance.
Make sure ACD is enabled on your IP phone. For more information, contact your system
Note
administrator.
To configure an ACD key via phone user interface:
1. Press Menu->Features->DSS Keys.
Select the desired DSS key.
2.
Press
3.
4. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
Press the Save soft key to accept the change or the Back soft key to cancel.
5.
ACD key
is configurable
To log into the ACD system:
Press the ACD key when the phone is idle.
1.
The LCD screen prompts you the following information:
User ID: the identity used to log into the queue.
Password: the password used to log into the queue.
162
or , or the Switch soft key to select ACD from the Type field.
via web user interface at the path Dsskey->Line Key.