Receiving RTP Stream ................................................................................................................................... 157

Using Multicast Paging ................................................................................................................................. 159

Music on Hold (MoH) ........................................................................................................................................ 161

Automatic Call Distribution (ACD) ............................................................................................................... 162

Shared Call Appearance (SCA) ....................................................................................................................... 163

Configuring SCA Feature on the IP Phone ........................................................................................... 164

Using SCA Feature on the IP Phone ........................................................................................................ 171

Bridged Line Appearance (BLA) ..................................................................................................................... 178

Configuring BLA Feature on the IP Phone ............................................................................................ 178

Using BLA Feature on the IP Phone......................................................................................................... 181

Messages ................................................................................................................................................................ 183

Short Message Service (SMS)..................................................................................................................... 183

Voice Mail .......................................................................................................................................................... 185

Message Waiting Indicator (MWI) ........................................................................................................... 187

Appendix..................................................................................... 191

Appendix A - Time Zones ................................................................................................................................ 191

Appendix B - Menu Structure ........................................................................................................................ 193

Index ........................................................................................... 195

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Table of Contents