Yealink SIP-T27P User Manual
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Yealink SIP-T27P User Manual

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  • Page 2 Yealink and/or its respective suppliers are not responsible for the suitability of the information contained in this document for any reason. The information is provided “as is”, and Yealink does not provide any warranty and is subject to change without notice. All risks other than risks caused by use of the...

  • Page 3: End User License Agreement

    The EULA for this product is available on the Yealink Support page for the product.

  • Page 4: Gnu Gpl Information

    GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online:...

  • Page 5: About This Guide

    This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration. Also be sure to read the Packaging Contents in this guide before you set up and use the SIP-T27P IP phone. Yealink Products Regulatory Notices guide See the for all regulatory and safety guidance.
  • Page 6 User Guide for the SIP-T27P IP Phone DSS Keys on page  Ext Keys on page  Auto Answer on page  Do Not Disturb (DND) on page  Call Forward on page  Call Park/Retrieve on page  Configuring Visual and Audio Alert for BLF Pickup on page ...

  • Page 7: Changes For Release 80, Guide Version 80.95

    About This Guide Do Not Disturb (DND) on page  Call Transfer on page  Call Park on page  Busy Lamp Field (BLF) on page  Intercom on page  Multicast Paging on page  Changes for Release 80, Guide Version 80.95 The following section is new: Entering Data and Editing Fields on page...
  • Page 8 User Guide for the SIP-T27P IP Phone viii...

  • Page 9: Table Of Contents

    Table of Contents Table of Contents About This Guide ................v In This Guide ................................v Summary of Changes ............................. v Changes for Release 81, Guide Version 81.90 ..................v Changes for Release 81, Guide Version 81.70 ..................v Changes for Release 81, Guide Version 81.20 ..................vi Changes for Release 81, Guide Version 81.15 ..................
  • Page 10 User Guide for the SIP-T27P IP Phone Customizing Your Phone ............. 27 General Settings ..............................27 Power Saving ..............................27 Backlight ................................30 Contrast ................................31 Language................................31 Time & Date ................................ 32 Administrator Password ..........................34 Key As Send ................................ 35 Phone Lock ................................

  • Page 11: Table Of Contents

    Table of Contents Recent Call In Dialing ............................95 Auto Redial ................................96 Call Completion ..............................97 ReCall ..................................98 Call Mute .................................. 99 Muting a Call ..............................100 Muting While Dialing ............................ 100 Call Hold/Resume ............................... 100 Do Not Disturb (DND) ............................102 Call Forward ................................
  • Page 12 User Guide for the SIP-T27P IP Phone Receiving RTP Stream ........................... 157 Using Multicast Paging ..........................159 Music on Hold (MoH) ............................161 Automatic Call Distribution (ACD) ....................... 162 Shared Call Appearance (SCA) ........................163 Configuring SCA Feature on the IP Phone ................... 164 Using SCA Feature on the IP Phone ......................

  • Page 13: Overview

     User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T27P IP phone are the LCD screen and the keypad.
  • Page 14 User Guide for the SIP-T27P IP Phone Hardware component instructions of the SIP-T27P IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Default account • Call information—caller ID, call duration ①...

  • Page 15: Icon Instructions

    Overview Item Description • Picking up the handset from the handset cradle, the hookswitch bounces and the phone connects to the line. ⑱ Hookswitch • Laying the handset down on the handset cradle, the phone disconnects from the line. Icon Instructions Feature Status Icons Icons appearing on the top of the LCD screen are described in the following table: Icons...

  • Page 16: Line Key Icons

    User Guide for the SIP-T27P IP Phone Line Key Icons Icons appearing on the line key label are described in the following tables: Icon indicator (associated with line) Icons Description The private line registers successfully The shared/bridged line registers successfully...

  • Page 17: Led Instructions

    Overview Icon Description Recording starts successfully Recording cannot be started Recording cannot be stopped Icon indicator (associated with call history) Icon Description Received Calls Placed Calls Missed Calls Forwarded Calls Icon indicator (associated with contact) Icon Description The contact icon LED Instructions Power Indicator LED LED Status...
  • Page 18 User Guide for the SIP-T27P IP Phone Line key LED LED Status Description The line is seized. Solid green The line is in conversation. Fast-flashing green The line receives an incoming call. Slow-flashing green The call is placed on hold.

  • Page 19: User Interfaces

    LED are configurable via web user interface. You can also customize the BLF key LED status and BLF key behavior. For more information, contact your system administrator. User Interfaces Two ways to customize configurations of your SIP-T27P IP phone: The user interface on the IP phone. ...

  • Page 20: Phone User Interface

    User Guide for the SIP-T27P IP Phone interchangeably. However, in some cases, it is only possible to use one or the other interface to operate the phone and change settings. Phone User Interface You can customize your phone by pressing the Menu soft key to access the phone user interface.
  • Page 21 Overview Options Phone User Interface Web User Interface --Language √ --Time & Date √ --Administrator Password √ --Key As Send √ --Phone Lock √ --Audio Settings --Ring Tones √ --Key Tone √ --Contact Management --Directory --Local Directory √ --Blacklist √ --Remote Phone Book --Call History Management √...
  • Page 22 User Guide for the SIP-T27P IP Phone Options Phone User Interface Web User Interface --Call Recording √ --Hot Desking √ --Intercom √ --Multicast Paging √ --Music on Hold --Automatic Call Distribution (ACD) --Shared Call Appearance (SCA) --Bridged Line Appearance (BLA) --Messages √...

  • Page 23: Documentations

    Overview Documentations The following table shows documentations available for the SIP-T27P IP phone. Name Contents Where found Language Basic call features In the package English and phone Quick Start Guide customizations On the website English/Chinese Phone/Web user interface settings User Guide...
  • Page 24 User Guide for the SIP-T27P IP Phone...

  • Page 25: Getting Started

    Idle Screen  Entering Data and Editing Fields  If you require additional information or assistance with your new phone, contact your system administrator. Packaging Contents The following components are included in your SIP-T27P IP phone package: SIP-T27P IP Phone ...
  • Page 26 User Guide for the SIP-T27P IP Phone Phone Stand  Handset & Handset Cord  Ethernet Cable  Quick Start Guide  Check the list before installation. If you find anything missing, contact your system administrator.

  • Page 27: Optional Accessories

    Getting Started Optional Accessories The following items are optional accessories for your SIP-T27P IP phone. You need to purchase them separately if required. Power Adapter (5.5mm DC plug)  Wall Mount Bracket  Headset YHS32/YHS33  Wireless Headset Adapter EHS36 ...

  • Page 28: Phone Installation

    User Guide for the SIP-T27P IP Phone Phone Installation If your phone is already installed, proceed to Phone Initialization on page 18. This section introduces how to install the phone: Attach the stand or the optional wall mount bracket Connect the handset and optional headset...
  • Page 29 Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port. The IP phone should be used with Yealink original power adapter (5V/1.2A) only. The use of the Note...

  • Page 30: Power Over Ethernet

    User Guide for the SIP-T27P IP Phone Power over Ethernet With the included or a regular Ethernet cable, the SIP-T27P IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.

  • Page 31: Phone Status

    Getting Started Phone Status You can view phone status via phone user interface or web user interface. Available information of phone status includes: Network status (IPv4 status or IPv6 status, IP mode and MAC address).  IPv4 uses a 32-bit address. IPv6 is an updated version of the current Internet Protocol to meet the increased demands for unique IP addresses, using a 128-bit address.

  • Page 32: Basic Network Settings

    User Guide for the SIP-T27P IP Phone The phone status is displayed on the first page of the web user interface. If IP mode of the phone is configured as IPv4 & IPv6, you can enter either of them in the Note browser’s address bar to view the phone status.
  • Page 33 Getting Started To configure a static IPv4 address via phone user interface: Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port. Press to select IPv4 and then press the Enter soft key. Press to select Static IPv4 Client and then press the Enter soft key. Enter the desired value in the IP Address, Subnet Mask, Default Gateway, Pri.DNS and Sec.DNS field respectively.

  • Page 34: Registration

    The SIP-T27P IP phone supports up to 6 accounts. If your phone is not registered, you may have to register it. For more information on...

  • Page 35: Entering Data And Editing Fields

    Getting Started Idle screen description: Description This area shows the phone’s time, date and default account. Large DND icon is also displayed if configured. For more information, refer to Do Not Disturb (DND) on page 102. This area shows the phone feature status. For more information, refer to Icon Instructions on page 3.
  • Page 36 User Guide for the SIP-T27P IP Phone Input Mode Keypad (initials in capitals) mno6öøòó mno6öøòó MNO6ÖØ 6mnoMNO ôõñ ôõñ ÒÓÔÕÑ 7pqrsPQRS pqrs7ß Ѕ pqrs7ß Ѕ PQRS7Ѕ TUV8ÙÚÛ 8tuvTUV tuv8ù ú û ü tuv8ù ú û ü Ü 9wxyzWXY wxyz9ý Þ...
  • Page 37 Getting Started If you want to Then you can Note: When you are in the uppercase (ABC soft key), uppercase and lowercase (Abc soft key) or lowercase (abc soft key) input mode, is not available. Press the keypad key , or press Key: If it is in the uppercase (ABC soft key),...
  • Page 38 User Guide for the SIP-T27P IP Phone...

  • Page 39: Customizing Your Phone

    Customizing Your Phone Customizing Your Phone You can customize your SIP-T27P IP phone by personally configuring certain settings, for example, contrast, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers.
  • Page 40 User Guide for the SIP-T27P IP Phone The office hour and idle timeout (minutes) settings work only if the power saving feature is enabled. Note Power saving is configurable via web user interface only. Enabling the Power Saving To enable the power saving feature via web user interface: Click on Settings->Power Saving.
  • Page 41 Customizing Your Phone Enter the starting time and ending time respectively in the desired day field. Click Confirm to accept the change. Configuring the Idle Timeout Idle Timeout specifies the period of time before the IP phone enters power-saving mode. The following three types of idle timeout you can configure: Office Hours Idle TimeOut: Configures the idle timeout for office hours.

  • Page 42: Backlight

    15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight is turned off when the phone is  inactive after the designated time (in seconds). You can also change the intensity of the LCD screen of EXP20 connected to the SIP-T27P IP phone. To configure the backlight via phone user interface: Press Menu->Settings->Basic Settings->Display->Backlight.

  • Page 43: Contrast

    Backlight is configurable via web user interface at the path Settings->Preference. Contrast You can configure the LCD screen contrast of EXP20 or SIP-T27P to a comfortable level. Ensure EXP20 has been connected to the phone before configuration. The intensity of contrast ranges from 1 to 10 and the highest intensity is 10.

  • Page 44: Time & Date

    User Guide for the SIP-T27P IP Phone change the language for the phone user interface and the web user interface respectively. To change the language for the phone user interface: Press Menu->Settings->Basic Settings->Language. Press to select the desired language. Press the Save soft key to accept the change.
  • Page 45 Customizing Your Phone Enter the domain name or IP address of SNTP server in the NTP Server1 and NTP Server2 field respectively. Press , or the Switch soft key to select the desired value from the Daylight Saving field. Press , or the Switch soft key to select the desired time zone name from the Location field.

  • Page 46: Administrator Password

    User Guide for the SIP-T27P IP Phone Press , or the Switch soft key to select the desired date format from the Date Format field. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 47: Key As Send

    Customizing Your Phone Enter the new password in the New PWD field. Re-enter the new password in the Confirm PWD field. Press the Save soft key to accept the change or the Back soft key to cancel. Administrator password is configurable via web user interface at the path Security->Password. Key As Send You can set the “#”...
  • Page 48 User Guide for the SIP-T27P IP Phone The function keys are locked. You cannot use the MESSAGE, RD, Function Keys: HOLD, MUTE, TRAN, CONF, OK, X, navigation keys, soft keys and line keys until unlocked. All keys are locked except the Volume key, digit keys, # key, * key, All Keys: HEADSET key and Speakerphone key.
  • Page 49 Customizing Your Phone When the phone is locked, the LCD screen prompts “Phone locked.” and displays the icon To change the phone unlock PIN via phone user interface: Press Menu->Settings->Basic Settings->Change PIN. Enter the desired value in the Old PIN, New PIN and Confirm PIN field respectively. Press the Save soft key to accept the setting or the Back soft key to cancel.

  • Page 50: Audio Settings

    User Guide for the SIP-T27P IP Phone You can long press or wait for a period of time (if configured) to lock the phone again. You can also unlock the phone by administrator password. When you enter the administrator Note password to unlock the phone, the phone will turn to the Change PIN screen.
  • Page 51 Customizing Your Phone To adjust the ringer volume when the phone is idle: Press to adjust the ringer volume. To adjust the ringer volume when the phone is ringing: Press to adjust the ringer volume. You can also press to adjust the ringer volume when selecting a ring tone. For more information, refer to Ring Tones on page 40.

  • Page 52: Ring Tones

    User Guide for the SIP-T27P IP Phone Ring Tones Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish different accounts registered on your phone, or to distinguish your phone from your neighbor’s. The ring tone format must meet the following:...
  • Page 53 Customizing Your Phone If Common is selected, this account will use the ring tone selected for the phone. (Optional.) Press to adjust the ringer volume. Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the account is configurable via web user interface at the path Account->Basic->Ring Type.

  • Page 54: Key Tone

    User Guide for the SIP-T27P IP Phone Key Tone If you enable key tone, the phone will produce a sound when you press the keypad. To configure key tone via phone user interface: Press Menu->Settings->Basic Settings->Sound->Key Tone. Press , or the Switch soft key to select Enabled or Disabled from the Key Tone field.
  • Page 55 Customizing Your Phone The selected list appears in the Enabled column. Repeat the step 2 to add more lists to the Enabled column. To remove a list from the Enabled column, select the desired list and then click To adjust the display order of enabled lists, select the desired list and then click The LCD screen will display the list(s) in the adjusted order.

  • Page 56: Local Directory

    User Guide for the SIP-T27P IP Phone If there is only one list in the directory, press the Directory soft key to enter this list directly. Note If the remote phone book and LDAP are not configured in advance, you cannot see remote phone book and LDAP lists on the phone user interface.

  • Page 57: Editing Groups

    Customizing Your Phone If Auto is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone (refer to Ring Tones). If a specific ring tone is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Group ring tone.

  • Page 58: Adding Contacts

    User Guide for the SIP-T27P IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. Deleting Groups To delete a group from the local directory: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.

  • Page 59: Adding Contacts Manually

    Customizing Your Phone Adding Contacts Manually To add a contact to the local directory manually: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory refer to Directory...
  • Page 60 User Guide for the SIP-T27P IP Phone Press the Add soft key to accept the change or the Back soft key to cancel. Note If the contact already exists in the directory, the LCD screen will prompt “Contact name existed!”.

  • Page 61: Editing Contacts

    Customizing Your Phone Editing Contacts To edit a contact in the local directory: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory refer to Directory on page...

  • Page 62: Placing Calls To Contacts

    User Guide for the SIP-T27P IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory refer to Directory on page , press Menu->Directory->Local Directory to enter the local directory.

  • Page 63: Searching For Contacts

    Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory refer to Directory on page , press Menu->Directory->Local Directory to enter the local directory. Select the desired contact group and then press the Enter soft key.
  • Page 64 User Guide for the SIP-T27P IP Phone Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen.

  • Page 65: Blacklist

    Customizing Your Phone To import a CSV contact list file via web user interface: Click on Directory->Local Directory. Click Browse to locate a contact list file (the file format must be *.csv) from your local system. (Optional.) Check the Show Title checkbox. It will prevent importing the title of the contact information which is located in the first line of the CSV file.
  • Page 66 User Guide for the SIP-T27P IP Phone a contact from the blacklist directory. Incoming calls from blacklist directory contacts will be rejected automatically. To add a contact to the blacklist directory manually: Press Menu->Directory->Blacklist. Press the Add soft key. Enter the name and the office, mobile or other numbers in the corresponding fields.

  • Page 67: Remote Phone Book

    Customizing Your Phone The LCD screen prompts the following warning: Press the OK soft key to accept the change. For operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist directory, refer to the operating instructions of Editing Contacts on page 49, Deleting Contacts...
  • Page 68 User Guide for the SIP-T27P IP Phone The default value is 21600. Click Confirm to accept the change. An access URL for a remote phone book is configurable via web user interface only. Note The size of a remote phone book file should be less than 1.5M. We recommend you to download less than 5000 remote contacts from the remote server.

  • Page 69: Call History Management

    Click Confirm to accept the change. Call History Management The SIP-T27P IP phone maintains call history lists of Missed Calls, Placed Calls, Received Calls and Forwarded Calls. Each call history list supports up to 100 entries. You can view call history, place a call, add a contact or delete an entry from the call history list.

  • Page 70: Placing A Call From History Records

    User Guide for the SIP-T27P IP Phone Placing a Call from History Records To place a call from the call history list: Press the History soft key. Press to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls.
  • Page 71 Customizing Your Phone...

  • Page 72: Disabling History Record

    User Guide for the SIP-T27P IP Phone The LCD screen prompts “Delete all the call records?”. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. Disabling History Record To disable history record via phone user interface: Press Menu->Features->History Setting.
  • Page 73 Customizing Your Phone Repeat the step 2 to add more lists to the Enabled column. To remove a list from the Enabled column, select the desired list and then click To adjust the display order of the enabled list, select the desired list, and click The LCD screen will display search results in the adjusted order.

  • Page 74: System Customizations

    User Guide for the SIP-T27P IP Phone System Customizations Logo Customization You can upload your custom logo which will be displayed on the idle screen. To upload a custom logo via web user interface: Click on Features->General Information. Select Custom logo from the pull-down list of Use Logo.

  • Page 75: Headset Use

    Customizing Your Phone Headset Use If you want to use a wired headset, physically connect your headset and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 16. Note To use headset, make sure the headset mode is enabled.

  • Page 76: Dual Headset

    User Guide for the SIP-T27P IP Phone To enable headset prior via web user interface: Click on Features->General Information. Select Enabled from the pull-down list of Headset Prior. Click Confirm to accept the change. To use headset prior, you should activate the headset mode in advance: Physically connect the headset.

  • Page 77: Dss Keys

    Dual headset is configurable via web user interface only. DSS Keys There are three types of DSS keys: Line Keys, Programable Keys and Ext Keys. Details will be introduced in the following. The SIP-T27P IP phone supports 21 line keys and 14 programable keys. Line Keys You can assign predefined functionalities to line keys.
  • Page 78 User Guide for the SIP-T27P IP Phone Select the desired key type from the Type field. (Optional.) Select the desired key event type from the Key Type field. (Optional.) Select the desired line from the Account ID field. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
  • Page 79 Customizing Your Phone Page Tips You can use page tips feature to enable the page icon and page switch key LED to indicate different statuses. This feature is disabled by default. The following table lists the page icon to indicate different statuses: Icons Description Fast-flashing: The BLF monitored user receives an incoming call...
  • Page 80 User Guide for the SIP-T27P IP Phone Prefix  Local Group  XML Group  XML Browser  LDAP  Conference  Forward  Transfer  Hold    Group Listening  Multicast Paging  Paging List  Zero Touch ...
  • Page 81 Customizing Your Phone Speed Dial You can use this key feature to speed up dialing the numbers frequently used or hard to remember. Type (SpeedDial) Dependencies: Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the number you want to dial out) Usage: Press the Speed Dial key to dial out the number specified in the Value field, using the account selected from the Account ID field.
  • Page 82 User Guide for the SIP-T27P IP Phone Type (Key Event) Dependencies: Key Type (Group Pick Up) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the group call pickup code) Usage: Press the Group Pickup key on your phone when a phone number in the group receives an incoming call.
  • Page 83 Customizing Your Phone XML Group You can use this key feature to quickly access a remote group in your remote phone book. You should configure remote phone book in advance. For more information, refer to Remote Phone Book on page 55. Type (Key Event) Dependencies: Key Type (XML Group)
  • Page 84 User Guide for the SIP-T27P IP Phone Key Type (Conf) Label (key label displayed on the LCD screen) Value (the number you want to add to the conference) Usage: Press the Conference key during an active call to set up a conference with the number specified in the Value field.
  • Page 85 Customizing Your Phone When the transfer mode on DSS key is New Call, press the Transfer key to place a new call  to the number specified in the Value field. Transfer mode via DSS key is configurable via web user interface at the path Note Features->Transfer->Transfer Mode Via Dsskey.
  • Page 86 User Guide for the SIP-T27P IP Phone Type (Key Event) Dependencies: Key Type (SMS) Label (key label displayed on the LCD screen) Usage: Press the SMS key when the phone is idle to access text message. Group Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time.
  • Page 87 Customizing Your Phone Usage: Press the URL key to trigger the phone to send an HTTP GET request containing the URL specified in the Value field. Phone Lock You can use this key feature to immediately lock your phone instead of long pressing .
  • Page 88 User Guide for the SIP-T27P IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. To customize programable keys via web user interface: Click on Dsskey->Programable Key. Customize specific features for these keys.

  • Page 89: Ext Keys

    Usage: Press the Switch Account Down key to scroll down the account list to select the desired default account. Ext Keys If EXP20 is connected to the SIP-T27P IP phone, you can customize features for ext keys. To customize ext keys via phone user interface: Long press the desired ext key on EXP20.
  • Page 90 User Guide for the SIP-T27P IP Phone Single account: Multiple accounts: To disable an account via phone user interface: Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts. Select the desired account and then press the Enter soft key. Select Disabled from the Activation field.

  • Page 91: Dial Plan

    Dial Plan Dial plan is a string of characters that governs the way your SIP-T27P IP phone processes the inputs received from your phone keypad. The SIP-T27P IP phone supports the following dial plan features: Replace Rule ...

  • Page 92: Replace Rule

    User Guide for the SIP-T27P IP Phone The basic expression syntax you need to know: The dot "." can be used as a placeholder or multiple placeholders for any character. Example: "12." would match "123", "1234", "12345", "12abc", etc. An "x" can be used as a placeholder for any character. Example: "12x"...

  • Page 93: Dial Now

    Customizing Your Phone Enter the desired line ID in the Account field or leave it blank. Click Add to add the replace rule. When you enter the number “1” using the keypad and then press the Send soft key, the phone will dial out “1234”...
  • Page 94 User Guide for the SIP-T27P IP Phone number matches the dial now string, the number will be dialed out automatically. For example, a dial now rule is configured as "2xx", any entered three-digit string beginning with 2 will then be dialed out automatically on the phone.

  • Page 95: Area Code

    Customizing Your Phone The default value is “1”. Click Confirm to accept the change. Note Time out for dial now rule is configurable via web user interface only. Area Code Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country.

  • Page 96: Block Out

    User Guide for the SIP-T27P IP Phone For more information on the valid values for the Account field, refer to Replace Rule page 80. Click Confirm to accept the change. Note The default value of minimum and maximum length is 1 and 15 respectively.

  • Page 97: Emergency Number

    Customizing Your Phone Click Confirm to add the block out number. Note Block out number is configurable via web user interface only. Emergency Number Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary.

  • Page 98: Live Dialpad

    User Guide for the SIP-T27P IP Phone Live Dialpad You can enable live dialpad feature on the SIP-T27P IP phone, which enables the IP phone to automatically dial out a phone number without pressing the send key. You can also configure a delay, and then the phone will dial out the phone number automatically after the designated period of time.
  • Page 99 Customizing Your Phone The valid values range from 0 to 10 (seconds) and the default value is 4. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information.
  • Page 100 User Guide for the SIP-T27P IP Phone...

  • Page 101: Basic Call Features

    Basic Call Features Basic Call Features The SIP-T27P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.

  • Page 102: Placing Calls

    User Guide for the SIP-T27P IP Phone Placing Calls You can place a call in one of three ways using your SIP-T27P IP phone: Using the handset  Using the speakerphone  Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party.
  • Page 103 The SIP-T27P IP phone can handle a maximum of 50 calls at one time. To place multiple calls: You can have more than one call on your SIP-T27P IP phone. To place a new call during an active call, do one of the following: Press the line key.

  • Page 104: Answering Calls

    User Guide for the SIP-T27P IP Phone You can press to switch between calls, and then press the Resume soft key to retrieve the desired call. Note If multiple accounts are registered on the phone, you can first press the desired line key on the idle screen or press the Line soft key on the dialing screen, and then you can use the selected account to place a call.

  • Page 105: Auto Answer

    Basic Call Features indicator. Answering When in Another Call If you have an active call, and an incoming call arrives on the phone, do one of the following: Press the Answer soft key. The incoming call is answered and the original call is placed on hold. Press to access the new call.

  • Page 106: Ending Calls

    User Guide for the SIP-T27P IP Phone Auto answer is configurable via web user interface at the path Account->Basic. Auto answer only takes effect when there is no other call in progress on the phone. If there is a Note call in progress, the second incoming call cannot be automatically answered after ending the current call by default.

  • Page 107: Recent Call In Dialing

    Basic Call Features Recent Call In Dialing To view the placed calls list when the phone is on the dialing screen, you should enable recent call in dialing in advance. To enable recent call in dialing via web user interface: Click on Directory->Setting.

  • Page 108: Auto Redial

    User Guide for the SIP-T27P IP Phone of the contact number (office, mobile or other number) to search from placed calls list. Auto Redial You can enable auto redial to automatically redial a phone number when the called party is busy.

  • Page 109: Call Completion

    Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: Wait for the designated period of time or press the OK soft key to redial the phone number.

  • Page 110: Recall

    User Guide for the SIP-T27P IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. Call completion is configurable via web user interface at the path Features->General Information. To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: Press the OK soft key, the phone returns to the idle screen and call completion is activated.

  • Page 111: Call Mute

    Basic Call Features (Optional.) Enter the string that will appear on the LCD screen in the Label field. Press the Save soft key to accept the change or the Back soft key to cancel. Recall key is configurable via web user interface at the path Dsskey->Line Key. Call Mute You can mute the microphone of the active audio device during an active call so that the other party cannot hear you.

  • Page 112: Muting A Call

    User Guide for the SIP-T27P IP Phone Muting a Call To mute a call: Press during an active call. The LCD screen indicates that the call is now muted. To un-mute a call: Press again to un-mute the call. Muting While Dialing...
  • Page 113 Basic Call Features The line key LED flashes green. The LCD screen indicates that the call is on hold. The phone will beep softly every 30 seconds to remind you that you still have a call on hold. The Note phone ignores engaged audio device (handset or headset) and switches to Speakerphone to play the hold tone by default.

  • Page 114: Do Not Disturb (Dnd)

    User Guide for the SIP-T27P IP Phone Do Not Disturb (DND) You can use DND to reject incoming calls automatically on the phone. The prompt message "n New Missed Call(s)" ("n" indicates the number of missed calls, e.g., 1 New Missed Call(s)) will appear on the LCD screen, and callers will receive a busy message.
  • Page 115 Basic Call Features To configure the DND mode via web user interface: Click on Features->Forward&DND. In the DND block, mark the desired radio box in the Mode field. Click Confirm to accept the change. Note DND mode is configurable via web user interface only. To activate DND in phone mode: Press the DND soft key when the phone is idle.
  • Page 116 User Guide for the SIP-T27P IP Phone The LCD screen displays a list of accounts on the phone. You can activate it for a specific account: Press to select the desired account and then press the Enter soft key. Press , or the Switch soft key to select Enabled from the DND Status field.
  • Page 117 Basic Call Features If you activate DND for the default account, the associated line icon will change to , and the icon will appear on the status bar. If you activate DND for the non-default account, only the associated line icon will change If you activate DND for all accounts, all line icons will change to , and the icon will...
  • Page 118 User Guide for the SIP-T27P IP Phone For multiple numbers, enter a comma between every two numbers. Click Confirm to accept the change. When DND is activated on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field.

  • Page 119: Call Forward

    Basic Call Features Call Forward You can configure your phone to forward incoming calls to another party (static forwarding). You can also forward calls while your phone is ringing (dynamic forwarding). Note When the phone forwards a call, a prompt window will pop up by default. If you want to disable the feature, contact your system administrator for more information.
  • Page 120 User Guide for the SIP-T27P IP Phone In the Forward block, mark the desired radio box in the Mode field. Click Confirm to accept the change. Note Call forward mode is configurable via web user interface only. To activate call forward in phone mode: Press Menu->Features->Call Forward or press...
  • Page 121 Basic Call Features b) If you select Busy Forward: Press , or the Switch soft key to select Enabled from the Busy Forward field. Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field. (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field.
  • Page 122 User Guide for the SIP-T27P IP Phone To activate call forward in custom mode: Press Menu->Features->Call Forward or press when the phone is idle. Press to select the desired account, and then press the Enter soft key. Press to select the desired forwarding type, and then press the Enter soft key.
  • Page 123 Basic Call Features The LCD screen prompts “Copy to all lines?”. Press the OK soft key to accept the change or the Cancel soft key to cancel. b) If you select Busy Forward, you can activate it for a specific account. Press , or the Switch soft key to select Enabled from the Busy Forward field.
  • Page 124 User Guide for the SIP-T27P IP Phone Forward field. Enter the destination number you want to forward unanswered incoming calls to in the Forward to field. Press , or the Switch soft key to select the ring time to wait before forwarding from the After Ring Time field.
  • Page 125 Basic Call Features If you activate call forward for the default account, the associated line icon will change to and the icon will appear on the status bar. If you activate call forward for the non-default account, only the associated line icon will change If you activate call forward for all accounts, all line icons will change to , and the icon will...
  • Page 126 User Guide for the SIP-T27P IP Phone Call forward is configurable via web user interface at the path Features->Forward&DND. Note You can also enter the SIP URL or IP address in the Forward to field. For more information on using the SIP URL or IP address, refer to Placing Calls on page 90.

  • Page 127: Dynamic Forwarding

    Basic Call Features Press to select the desired forwarding type and then press the Enter soft key. Press , or the Switch soft key to select Disabled to deactivate the call forward. Press the Save soft key to accept the change. To deactivate call forward in custom mode: Press Menu->Features->Call Forward or press when the phone is idle.

  • Page 128: Blind Transfer

    User Guide for the SIP-T27P IP Phone To enable allow trans exist call via web user interface: Click on Features->General Information. Select Enabled from the pull-down list of Allow Trans Exist Call. Click Confirm to accept the change. Blind Transfer Before performing a blind transfer (except you use dial number method), make sure that the transfer mode on DSS key is configured as Blind Transfer.
  • Page 129 Basic Call Features Press or the Transfer soft key to complete the transfer. If you are using a handset, the transfer can be completed by hanging up the handset. Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact (Directory should be configured in advance.

  • Page 130: Semi-Attended Transfer

    User Guide for the SIP-T27P IP Phone Enter the number you want to transfer the call to.  Press or the Transfer soft key to complete the transfer. If you are using a handset, the transfer can be completed by hanging up the handset.

  • Page 131: Attended Transfer

    Basic Call Features group and search for the contact (Directory should be configured in advance. Refer to Directory on page for more information). Press or the Send soft key to dial out. Press the Directory soft key, and then select History. Select the desired list and then press to select the entry (Directory should be configured in advance.

  • Page 132: Call Waiting

    User Guide for the SIP-T27P IP Phone Press or the Send soft key to dial out. If Allow Trans Exist Call (refer to Allow Trans Exist Call on page 115) is enabled, you can select the New Call and repeat steps mentioned above to complete transfer.

  • Page 133: Conference

    Local Conference The SIP-T27P IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference. To set up a local conference call, make sure local conference feature is enabled. For more Note information, contact your system administrator.

  • Page 134: Network Conference

    Press the End Call soft key to drop the conference call. Network Conference You can use network conference feature on the SIP-T27P IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.

  • Page 135: Call Park/Retrieve

    Basic Call Features Enter the conference URI (e.g., conference@example.com) in the Conference URI field. Click Confirm to accept the change. Note Network conference is configurable via web user interface only. To set up a network conference call: Place a call to the first party. Press or the Conf soft key to place a new call.
  • Page 136 User Guide for the SIP-T27P IP Phone phone in the system (for example, a phone in another office or conference room). You can park an active call by pressing the Park soft key or call park key (if configured) on the phone. If the call is parked successfully, there is a voice prompt confirming that the call was parked.

  • Page 137: Fac Mode

    Basic Call Features If the park retrieve code is already configured for the Retrieve soft key, you don’t need to configure it when configuring a retrieve park key. Call park key and retrieve park key are configurable via web user interface at the path Dsskey->Line Key.
  • Page 138 User Guide for the SIP-T27P IP Phone To park a call in FAC mode: During a call, press the Park soft key (You may need to press the More soft key to see the Park soft key) or the call park key (if configured).

  • Page 139: Transfer Mode

    Basic Call Features screen or retrieve park key (if configured) on the IP phone. The phone will dial the configured park retrieve code and the Retrieve screen appears as below: Follow the voice prompt, do one of the following: Press on the phone where the call is parked.
  • Page 140 User Guide for the SIP-T27P IP Phone It is configured for the Retrieve soft key. This park retrieve code will also apply to the call park key. Click Confirm to accept the change. Note If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from the pull-down list of Custom Softkey via web user interface at path Settings->Softkey...

  • Page 141: Call Pickup

    The phone will retrieve the parked call from the shared parking lot. Call Pickup You can use call pickup to answer someone else’s incoming call on your phone. The SIP-T27P IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a target phone number.
  • Page 142 User Guide for the SIP-T27P IP Phone Enter the directed call pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: Click on Account->Advanced.

  • Page 143: Group Call Pickup

    Basic Call Features The DPickup soft key appears on the LCD screen. Press the DPickup soft key on your phone when the target phone receives an incoming call. Enter the phone number which is receiving an incoming call. Press the DPickup soft key again. The call is answered on your phone.
  • Page 144 User Guide for the SIP-T27P IP Phone To configure the group call pickup code on a per-line basis via web user interface: Click on Account->Advanced. Select the desired account from the pull-down list of Account. Enter the group call pickup code in the Group Call Pickup Code field.

  • Page 145: Anonymous Call

    Basic Call Features You can also configure a DSS key as a group pickup key via phone user interface or web user interface. Once configured, you can pick up a call by pressing the group pickup key directly. For more information, refer to DSS Keys on page 65.

  • Page 146: Anonymous Call Rejection

    User Guide for the SIP-T27P IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. Anonymous call is configurable via web user interface at the path Account->Basic. To place an anonymous call: Using the specific line on the phone to place a call to phone B.
  • Page 147 Basic Call Features (Optional.) Enter the anonymous call rejection off code in the Off Code field. Press the Save soft key to accept the change or the Back soft key to cancel. Anonymous call rejection is configurable via web user interface at the path Account->Basic.
  • Page 148 User Guide for the SIP-T27P IP Phone...

  • Page 149: Advanced Phone Features

    Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T27P IP phone. Topics include: Busy Lamp Field (BLF)  BLF List  Call Recording  Hot Desking  Intercom  Multicast Paging ...
  • Page 150 User Guide for the SIP-T27P IP Phone Press , or the Switch soft key to select the desired line from the Account ID field. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Enter the phone number or extension you want to monitor in the Value field.
  • Page 151 Advanced Phone Features Select Enabled from the pull-down list of Audio Alert for BLF Pickup. Click Confirm to accept the change. Note Visual and audio alert features are configurable via web user interface only. To configure BLF ring type via phone user interface: Press Menu->Settings->Basic Settings->Sound->BLF Ring Type.
  • Page 152 User Guide for the SIP-T27P IP Phone In the following figure, the LCD screen shows an incoming call from 103 on the monitored line. You can do the following actions: Press the Pick Up soft key to pick up the call.
  • Page 153 Advanced Phone Features To configure the directed call pickup code on a global basis via web user interface: Click on Features->Call Pickup. Enter the desired pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: Click on Account->Advanced.

  • Page 154: Using Blf Feature On The Ip Phone

    User Guide for the SIP-T27P IP Phone Configuring Transfer Mode on DSS Key When there is an active call on the IP phone, you can handle the active call differently using a BLF key. The phone behavior depends on the configuration of transfer mode via Dsskey with the BLF key.
  • Page 155 Advanced Phone Features To place a call to the monitored user when the IP phone is idle: Press the BLF key. The IP phone dials out the phone number of the monitored user. Transferring a Call to the Monitored User When there is already an active call on the IP phone, you can transfer the active call to the monitored user by pressing the BLF key.

  • Page 156: Blf List

    User Guide for the SIP-T27P IP Phone Picking up an Incoming Call of the Monitored User When the monitored user receives an incoming call, the BLF key indicator of the monitored user will flash red. You can use the BLF key to pick up an incoming call of the monitored user. If you enable visual alert feature on the phone, you can pick up the incoming call using the DPickup soft key.
  • Page 157 Advanced Phone Features When the monitored user is idle, press the BLF list key to dial out the phone number.  When there is already an active call on the IP phone, you can transfer the active call to the ...

  • Page 158: Call Recording

    BLF List key will directly call the monitored user when he/she receives an incoming call. For more information on pickup code, refer to Call Pickup on page 129. Call Recording You can record calls by pressing a record key on the phone. The SIP-T27P IP phone supports record and URL record.

  • Page 159: Configuring A Record Key

    Advanced Phone Features Two ways of call recording: Record: The phone sends SIP INFO message containing a specific header “Record: on/off”  to trigger a recording. URL Record: The phone sends HTTP URL request to trigger a recording. Contact your ...

  • Page 160: Configuring A Url Record Key

    User Guide for the SIP-T27P IP Phone Configuring a URL Record Key To configure a URL record key via phone user interface: Press Menu->Features->DSS Keys. Select the desired DSS key. Press , or the Switch soft key to select URL Record from the Type field.

  • Page 161: Hot Desking

    You can use hot desking on the SIP-T27P IP phone to log out of existing accounts and then log into a new account. As a result, many users can share the phone resource at different times. To use this feature, you need to configure a hot desking key in advance.

  • Page 162: Intercom

    User Guide for the SIP-T27P IP Phone The LCD screen prompts the following warning: Press the OK soft key, registration configurations of all accounts on the phone will be cleared immediately. The login wizard will be displayed as below: Enter the login information in each field.

  • Page 163: Incoming Intercom Calls

    Intercom key is configurable via web user interface at the path Dsskey->Line Key. Incoming Intercom Calls The SIP-T27P IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call.
  • Page 164 User Guide for the SIP-T27P IP Phone Intercom Allow You can enable or disable the phone to automatically answer an incoming intercom call. If Intercom Allow is enabled, the phone will automatically answer an incoming intercom call. If Intercom Allow is disabled, the phone will handle an incoming intercom call like a normal call instead of directly rejecting it.

  • Page 165: Using Intercom

    Advanced Phone Features Make the desired changes. Press the Save soft key to accept the change or the Back soft key to cancel. Intercom features are configurable via web user interface at the path Features->Intercom. Using Intercom You can use the intercom key in the following ways: Place a call to the target extension ...

  • Page 166: Multicast Paging

    The following describes 31 paging channels: 0: You can broadcast audio to channel 0. Note that the Yealink IP phones running old  firmware version (old paging mechanism) can be regarded as listening to channel 0. It is the default channel.
  • Page 167 Advanced Phone Features The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. Enter the desired channel in the Channel field. The valid channel ranges from 0 to 30. Press the Save soft key to accept the change or the Back soft key to cancel. Multicast paging key is configurable via web user interface at the path Dsskey->Line Key.
  • Page 168 User Guide for the SIP-T27P IP Phone The default tag is Empty if it is not configured before. Press the Option soft key, and then press the Edit soft key. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Address field.

  • Page 169: Receiving Rtp Stream

    Advanced Phone Features Press the OK soft key to accept the change or the Cancel soft key to cancel. If you want to delete all paging groups, you can press the Del All soft key. You can also configure the phone to use a default codec for sending multicast RTP stream via web user interface.
  • Page 170 User Guide for the SIP-T27P IP Phone How the phone handles incoming multicast paging calls depends on Paging Barge, Ignore DND and Paging Priority Active parameters configured via web user interface. Paging Barge The paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically.

  • Page 171: Using Multicast Paging

    Advanced Phone Features The default channel is 0. Click Confirm to accept the change. Note The priorities of listening addresses are predefined: 1 with the highest priority, 31 with the lowest. Multicast listening addresses are configurable via web user interface only. Using Multicast Paging To send RTP stream via a multicast paging key when the receiver’s phone is idle: Press the multicast paging key when the phone is idle.
  • Page 172 User Guide for the SIP-T27P IP Phone The sender’s phone places the multicast RTP session on hold and receiver’s phone releases the session. To resume the held multicast RTP session, press the Resume soft key. The multicast RTP session is established again.

  • Page 173: Music On Hold (Moh)

    Advanced Phone Features Music on Hold (MoH) Music on hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by the party placed on hold. To use this feature, you should specify a SIP URI pointing to a Music on Hold Server account.

  • Page 174: Automatic Call Distribution (Acd)

    ACD on the SIP-T27P IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users. To use this feature, you should configure an ACD key in advance.

  • Page 175: Shared Call Appearance (Sca)

    Advanced Phone Features Press the Login soft key to log in. Contact your system administrator for the User ID and Password to access the ACD system. Note After configuring an ACD key, you can press the ACD key to log into the .

  • Page 176: Configuring Sca Feature On The Ip Phone

    User Guide for the SIP-T27P IP Phone Configuring SCA Feature on the IP Phone You can configure a primary account on the IP phone and other alternate accounts on the other IP phones. In a SCA Hybrid Key System scenario, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone (If auto linekeys feature is enabled).
  • Page 177 Advanced Phone Features Auto LineKeys is you can automatically assign multiple DSS keys with Line type enabled, for a registered shared line on the phone. Click Confirm to accept the change.
  • Page 178 User Guide for the SIP-T27P IP Phone To configure the shared line settings and the number of line key on phone A via web user interface: Register the primary account 4603. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line.
  • Page 179 Advanced Phone Features The default value is 1. In this example, the value is set to 2. Click Confirm to accept the change. The phone A will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. To configure the shared line settings and the number of line key on phone B via web user interface: Register the alternate account 4603_1.
  • Page 180 User Guide for the SIP-T27P IP Phone (Enter the primary account 4603 in the Register Name field.) Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. Enter the desired number in the Number of line key field.
  • Page 181 Advanced Phone Features Click Confirm to accept the change. The phone B will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. Configuring private hold soft key or private hold key Public hold allows any shared line to retrieve the held call.
  • Page 182 User Guide for the SIP-T27P IP Phone Press , or the Switch soft key to select Private Hold from the Key Type field. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 183: Using Sca Feature On The Ip Phone

    Using SCA Feature on the IP Phone This section provides you with detailed information on using the SIP-T27P IP phone in a SCA Hybrid Key System scenario. In a SCA Hybrid Key System scenario, the status of the line key LED which associates with a shared line will change.
  • Page 184 The LED indicators of the line key 2 on both phone A and phone B will fast flash green. You can answer the incoming call on either phone A or phone B. The LCD screen of phone A displays the information of the incoming call (e.g., “Incoming call: 4604 Yealink”). Note Make sure call waiting feature is enabled on phone A.
  • Page 185 Advanced Phone Features Press to access the new call. Press or the Answer soft key. Phone B stops ringing. The incoming call is answered and the original call is placed on hold. The LED indicators of the line key 1 on phone A will slowly flash green and phone B will slowly flash red indicating that there is the held call on the line key 1.
  • Page 186 User Guide for the SIP-T27P IP Phone To place a call on private hold: Press the PriHold soft key or private hold key on phone A when there is an active call on the shared line (You may need to press the More soft key to see the PriHold soft key).
  • Page 187 Advanced Phone Features To retrieve a call placed on private hold: The private held call can be only retrieved by the hold party (party A). Do one of the following: Press the line key with the slow-flashing green LED indicator. Press the Resume soft key on phone A.
  • Page 188 User Guide for the SIP-T27P IP Phone If phone A has more than one call, do the following: Long press the desired line key on phone B. The list of calls appears on the LCD screen of phone B. Press to select the active call.
  • Page 189 Advanced Phone Features To retrieve a call from another shared phone: If there is an active call between phone A and phone C, do the following: Long press the desired line key on phone B. The Cancel, Call Pull, New Call and Barge In soft keys appear on the LCD screen of phone Press the Call Pull soft key.

  • Page 190: Bridged Line Appearance (Bla)

    User Guide for the SIP-T27P IP Phone Bridged Line Appearance (BLA) BLA allows users to share a SIP line on two or more IP phones. Users can monitor the specific extension (BLA number) for status changes on each IP phone. To use this feature, a BLA group should be pre-configured on the server and one of them is specified as a BLA number.
  • Page 191 Advanced Phone Features To register an account and configure BLA feature on phone A via web user interface: Register the account 14019833020. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. Enter the desired number in the BLA Number field. Click Confirm to accept the change.
  • Page 192 User Guide for the SIP-T27P IP Phone To register an account and configure BLA feature on phone B via web user interface: Register the account 10462190020. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line.

  • Page 193: Using Bla Feature On The Ip Phone

    Using BLA Feature on the IP Phone This section provides you with detailed information on using the SIP-T27P IP phone in a BLA scenario. In a BLA scenario, the status of the line key LED which associates with a bridged line will change.
  • Page 194 User Guide for the SIP-T27P IP Phone Answering Calls When the phone C dials the BLA number “14084588327”, an incoming call will arrive on the bridged line. The phone A and phone B ring simultaneously and the LED indicators of the line key on both phone A and phone B will flash green.

  • Page 195: Messages

    Messages Short Message Service (SMS) You can send and receive text messages using the SIP-T27P IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone. The power indicator LED will slowly flash red, and the LCD screen will prompt “n New Text Message(s)”...
  • Page 196 User Guide for the SIP-T27P IP Phone Select the desired message and then press the View soft key. If the phone prompts receiving new text messages, you can also press the View soft key to read Note the new messages directly.

  • Page 197: Voice Mail

    Voice Mail You can leave voice mails for someone else using the SIP-T27P IP phone. You can also listen to voice mails that are stored in a voice mailbox. This feature is set up on the server side. It is not...
  • Page 198 User Guide for the SIP-T27P IP Phone When receiving a new voice mail, the phone will play a warning tone. The power indicator LED will slowly flash red, and the LCD screen will prompt “n New Voice Mail(s)” (“n” indicates the number of unread voice messages, e.g., 27 New Voice Mail(s)) and a flashing icon...

  • Page 199: Message Waiting Indicator (Mwi)

    LED slowly flashes red. This will be cleared when you retrieve all voice mails or delete them. The MWI service is unsolicited for some servers, so the SIP-T27P IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T27P IP phone must enable subscription for MWI.
  • Page 200 User Guide for the SIP-T27P IP Phone The MWI subscription parameters you need to know: Options Description Enable or disable a subscription for MWI service. Subscribe for MWI Period of MWI subscription. The IP phone sends a refresh MWI Subscription Period SUBSCRIBE request before initial SUBSCRIBE expiration.
  • Page 201 Advanced Phone Features To enable subscribe MWI to voice mail via web user interface: Click on Account->Advanced. Select the desired account from the pull-down list of Account. Select Enabled from the pull-down list of Subscribe for MWI. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail. Enter the desired voice mail number in the Voice Mail field.
  • Page 202 User Guide for the SIP-T27P IP Phone...

  • Page 203: Appendix

    Appendix Appendix Appendix A – Time Zones Time Zone Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian -9:30 French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), United States-Central Time Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana), United States-Eastern Time...
  • Page 204 User Guide for the SIP-T27P IP Phone Time Zone Time Zone Name +9:30 Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) +11:30 Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands) Tonga(Nukualofa) +13:30...

  • Page 205: Appendix B - Menu Structure

    Appendix Appendix B – Menu Structure...
  • Page 206 User Guide for the SIP-T27P IP Phone...

  • Page 207: Index

    Index Index Contact Management About This Guide Contrast Accessing the Remote Phone Book Copyright Account Management Customizing Your Phone Account Registration Adding a Contact to the Local Directory/Blacklist Declaration of Conformity Adding Contacts Deleting Contacts Adding Groups Administrator password Deleting Groups Deleting History Records Advanced Phone Features Dial Now...
  • Page 208 User Guide for the SIP-T27P IP Phone Ring Tones Key As Send Key Tone Search Source List in Dialing Searching for Contacts Semi-attended Transfer Language Sending RTP Stream LED Instructions Shared Call Appearance (SCA) Line Key Icons Short Message Service (SMS)

Table of Contents