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1.4 Getting Help: Technical Support and Assistance
In case the unit you received is a sample for evaluation, please contact your Advantech
representative. For production units, please follow the process below:
1.
Visit the Advantech web site at
information about the SKY-8100 and related products.
2.
Contact your distributor, sales representative, or Advantech's customer service
center for technical support if you need additional assistance. Worldwide contact
information can be found on
3.
Please have the following information ready before you call / be sure to
include this information in your email:
-
Product name and serial number
-
Description of your peripheral attachments
-
Description of firmware and software versions installed on the product
-
A complete description of the problem
-
The exact wording of any error messages
4.
In case the unit needs to be send back for repair, please refer to
instructions.
SKY-8100 Manual V05 20161229
http://www.advantech.com/support
http:// www.advantech.com.
Copyright 2016 Advantech Co. Ltd. All rights reserved.
to find the latest
Appendix E
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