Omron 8025G Maintenance Manual page 22

GENERAL INFORMATION
SECTION 1
1.4 REPAIR AND RETURN OF EQUIPMENT
1.4.1 Policy
OMRON shall provide maintenance (labor and parts) and shall keep the
equipment in good operating condition. Maintenance shall not include repair of
damage resulting from accident, transportation between sites, neglect, misuse,
failure of electrical power or air conditioning or humidity control, or cause
other than ordinary use.
1.4.2 Equipment Failure
When equipment failure occurs, regardless of cause, and the equipment is
determined to be non-repairable on-site, it shall be returned to OMRON.
1.4.3 Non-repairable Determination
Normally, the determination of non-repairable equipment will be made with
an OMRON representative present. If a representative is not available, authoriza-
tion to return non-repairable equipment must be received from this repair facility:
1.4.4
OMRON Corporation of America
Information Products Division
Field Service Department
432 Toyama Drive
Sunnyvale, Ca. 94086
(408) 734-8400 TWX 910-339-9341
Equipment Return Procedure
The OMRON representative, whether present on-site or using communicatio.
media, will prepare the appropriate Merchandise Return Authorization (Form No. MRA-
83-001) .. This authorization must be individually numbered. It must properly iden-
tify the
non-repairabl~_equipment
by description, part number, and serial number.
The reason or reasons for return must also be stated in adequate detail. A sample
Merchandise Return Authorization appears on page 1-11. A copy of the Authorization
shall be filed at the returnee's site. The remaining copies will be attached to
the shipping crate as shown on the form.
1.4.5 Packing and Packaging Procedure'
After proper completion of MRA form, return the equipment as follows:
1. Pack the unit in a container appropriate for the method of shipment.
Ideally, use a package similiar to the one in which the unit was de-
livered. Attach the MRA to the container.
2 .• Ship the unit, transportation prepaid, to the address mentioned in
paragraph 1.4.3. All sub-assemblies and parts described in the
warranty will be replaced if OMRON's examination discloses that the
defects are within the limits of the warranty. If damage or de-
fect(s) are not covered by the warranty, the returnee will be told
what repairs are required and how much they will cost. The unit will
be repaired and returned upon agreement.
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