About Call Center Agent Phone Screens - Avaya 9608 Manual

Introduction to the Avaya Call Center agent deskphones
There are differences between the H.323 deskphones and the SIP deskphones, which include:
• The Agent Greetings feature is supported by H.323 deskphones, but is currently not available
for the 96x1 SIP deskphones. The feature is supported only with phones that use the Avaya
®
one-X Deskphone H.323 application.
• Call Center features, such as login and logout, function differently with SIP using the advanced
capabilities of the SIP architecture.
• If collected digits are available for a call, they appear on the Agent Status line automatically on
the SIP deskphones. No action is required on your part.

About Call Center Agent phone screens

Your Phone screen displays information about your phone and agent settings as well as information
about calls.
What is displayed on your Phone screen is dependent on the phone model and what has been
configured for your system by your system administrator.
No. Name
1 Top Line Display
2 Agent Status Line
3 Agent Information
Line
June 2017
Description
Displays date and time and set information.
Displays agent information, such as work mode and state, and when provided,
collected digits.
If collected digits are available with the call, they are displayed without any
action on your part.
If User-to-User Information (UUI) is associated with the call, it is displayed
here when you press the UUI-Info button.
Displays Vu Stats information when you press Vu Stats.
Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents
Comments on this document? infodev@avaya.com
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