Response Groups - Yealink T41P Skype User Manual

User Guide for the T41P Skype for Business Phone
To forward an incoming call to voice mail directly:
Press the More->FWD VM soft key when the phone is ringing.
1.
The incoming call will be forwarded to your voice mail directly.
Forward International
Forward international allows you to forward an incoming call to an international phone number.
This feature is enabled by default.
To disable forward international via phone user interface:
Press Menu->Settings->Advanced Settings (default password: admin)->FWD
1.
International.
Press
2.
field.
Press the Save soft key.
3.
Forward international is configurable via web user interface at the path Features->General
Information->Fwd International.

Response Groups

If you sign into the phone using Onprem account, you can use response groups feature. Current
Online environment does not support this feature.
If your organization has groups of people who answer and manage certain types of calls, such as
for customer service, an internal help desk, or general telephone support for a department, you
can deploy the Response Group application to manage these types of calls. The Response
Group application routes and queues incoming calls to designated persons, who are known as
agents. You can increase the use of telephone support services and reduce the overhead of
running these services by using response groups.
When a caller calls a response group, the call is routed to an agent based on a hunt group or the
caller's answers to interactive voice response (IVR) questions.
If no agents are available, the call is held in a queue until an agent is available. While in the
queue, the caller hears music until an available agent accepts the call. If the queue is full, or if
the call times out while in the queue, the caller might hear a message and then is either
100
or , or the Switch soft key to select Disabled from the FWD International