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It is designed to work with Skype for Business Server. Connecting a Yealink T41P Skype for Business phone to Skype for Business Server allows you to place regular and Voice over Internet Protocol (VoIP) calls, answer calls, forward calls, conduct a Skype for Business conference call, and dial from your Skype for Business contacts list through integration with Microsoft’s Active Directory.
User Guide for the T41P Skype for Business Phone Major updates have occurred to the following section: Phone Installation on page Better Together over Ethernet on page Changes for Release 8, Guide Version 8.50 The following sections are new for this edition:...
Table of Contents Table of Contents About This Guide ................v In This Guide ................................v Summary of Changes ............................. v Changes for Release 8, Guide Version 8.60 ....................v Changes for Release 8, Guide Version 8.50 ....................vi Table of Contents ................. vii Overview ..................
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User Guide for the T41P Skype for Business Phone Phone Status ................................28 Basic Network Settings ............................29 Idle Screen ................................31 Customizing Your Phone ............. 33 General Settings ..............................33 Language................................33 Time and Date ..............................34 Administrator Password ..........................36 Key as Send .................................
Table of Contents Auto Answer................................79 Call Waiting ................................79 Call Mute .................................. 80 Call Hold/Resume ..............................81 Calendar..................................82 Setting up a Skype Conference in Outlook .................... 82 Setting up an Appointment in Outlook ....................83 Setting up a Meeting in Outlook ........................ 84 Setting up an Event in Outlook ........................
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User Guide for the T41P Skype for Business Phone Signing into a Common Area Phone ......................137 Using a Common Area Phone ........................137 Switching to a Skype for Business Account ....................138 Signing Out of a Common Area Phone ..................... 139 Better Together over Ethernet ..........
User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the T41P Skype for Business phone are the LCD screen and the keypad.
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User Guide for the T41P Skype for Business Phone Hardware component instructions of the T41P Skype for Business phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ①...
Overview Item Description Yealink Wall Mount Quick Installation Guide for SIP-T40 T41 T42 IP Phones • Picking up the handset from the handset cradle, the hookswitch bounces and the phone connects to the line. ⑫ Hookswitch • Laying the handset down on the handset cradle, the phone disconnects from the line.
User Guide for the T41P Skype for Business Phone Icon Description Received Calls Placed Calls Optima HD voice Local contact The favorites of local directory Conference organizer Conference presenter Conference attendee Conference lock Available Busy Do Not Disturb Be Right Back/Off Work/Away...
LED is configurable via web user interface. For more information, refer to Yealink_Skype_for_Business_HD_IP_Phones_Administrator_Guide User Interfaces Two ways to customize configurations of your T41P Skype for Business phone: The user interface on the Skype for Business phone The user interface in a web browser on your PC ...
User Guide for the T41P Skype for Business Phone Phone User Interface You can customize your phone by pressing the Menu soft key to access the phone user interface. The Settings->Advanced Settings option is only accessible to the administrator, and the default administrator password is “admin”...
Overview Web User Interface In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press on the phone.
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User Guide for the T41P Skype for Business Phone Options Phone User Interface Web User Interface --Live Dialpad × --Hotline √ --Privacy Mode × √ Basic Call Features --Redialing Numbers √ × --Auto Answer √ --Call Waiting √ √ --Call Mute √...
Overview Documentations The following table shows documentations available for the T41P Skype for Business phone. Name Contents Where found Language Basic call features and In the package/ Quick Start Guide English/Chinese phone customizations On the website Phone/Web user interface settings...
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User Guide for the T41P Skype for Business Phone...
Idle Screen If you require additional information or assistance with your new phone, contact your system administrator. Packaging Contents The following components are included in your T41P Skype for Business phone package: T41P Skype for Business Phone ...
Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator. Optional Accessories The following items are optional accessories for your T41P Skype for Business phone. You need to purchase them separately if required.
Headset Wireless Headset Adapter EHS36 We recommend that you use the accessories provided or approved by Yealink. The use of Note unapproved third-party accessories may result in reduced performance. Phone Installation If your phone is already installed, proceed to Phone Initialization on page 16.
User Guide for the T41P Skype for Business Phone This section introduces how to install the phone: Attach the stand or the optional wall mount bracket Connect the handset and optional headset Connect the power Connect to the Network Attaching the Stand or the Optional Wall Mount Bracket...
The Skype for Business phone should be used with Yealink original power adapter (5V/1.2A) only. The use of the third-party power adapter may cause the damage to the phone. Power over Ethernet With the included or a regular Ethernet cable, the T41P Skype for Business phone can be...
User Guide for the T41P Skype for Business Phone powered from a PoE-compliant switch or hub. To connect the PoE for the T41P Skype for Business phone: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.
Getting Started Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The LCD screen displays “Welcome Initializing Please wait…” during the initialization. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.
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User Guide for the T41P Skype for Business Phone To sign into Skype for Business Server using User Sign-in method via phone user interface: Press the Sign in soft key. Press to select User Sign in. Enter your Skype for Business user’s sign-in address (e.g., 2216@yealinkuc.com) in the Sign in address field.
Getting Started PIN Authentication You can sign into Skype for Business on your phone with your PIN Authentication credentials. Your system administrator provides you with your PIN Authentication credentials. To sign into Skype for Business Server using PIN Authentication method via phone user interface: Press the Sign in soft key.
User Guide for the T41P Skype for Business Phone Web Sign-in You can sign into your Skype for Business Online account using the Web Sign-In method, which allows you to sign into the phone with your Skype for Business Online account using a web browser.
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Getting Started The screen will show the pairing code and URL. Enter the URL (e.g., http://aka.ms/sphone) into your web browser. On the Skype for Business Authentication website, enter your email address (e.g., zhangdx@example.com) in the Email address field. Click Verify email to check the validity of the email address. The sign-in screen will appear if the email address is valid.
User Guide for the T41P Skype for Business Phone 10. Enter the pairing code (e.g., GKB52ZKTN) in the Code field. 11. Click Continue. 12. Click the account to sign in. A confirmation message is displayed when your phone successfully signs into Skype for Business.
Getting Started other phone features. Signing out via web user interface at the path Account->Register->Sign Out. Changing Presence Status After signing in successfully, the first line key displays your account and presence status by default. User’s presence information is constantly synchronized with Microsoft Skype for Business Server based on a variety of factors.
User Guide for the T41P Skype for Business Phone Icon Status Description Available. To change your presence status: Press the Status soft key. Press to highlight the desired status. Press the OK soft key to accept the change. The presence status will be changed on the phone and be synchronized to the Skype for Business Server.
Getting Started Always online is configurable via web user interface at the path Account->Basic->Always Online. Note If your phone status is DND before dialing an emergency number, then the phone status will be changed to available after the emergency call even if always online feature is enabled. For more information on emergency call, refer to Emergency Call on page 67.
User Guide for the T41P Skype for Business Phone Select the desired sign-in method. Enter the authentication information in the corresponding field respectively. Press the Sign in soft key. The screen will be shown as below: Enter the administrator password.
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Getting Started Input Mode Keypad tuv8ù ú û ü TUV8ÙÚÛÜ wxyz9ý Þ WXYZ9Ý Þ space space *.,'?!\-()@/:_;+&%=< *.,'?!\-()@/:_;+&%=< *.@+\ : >£$¥ ¤ []{}~^¡ ¿ § #"| >£$¥ ¤ []{}~^¡ ¿ § #"| To enter or edit data: Do one of the following: If you want to Then you can Press a keypad key one or more times (depending...
User Guide for the T41P Skype for Business Phone If you want to Then you can will only provide the digit 0. Long press on the pre-dialing screen will provide the special character “+”. key: It only provides the pound character “#”.
Getting Started Enter the user name (admin) and password (admin) in the login page. Click Confirm to login. The phone status is displayed on the first page of the web user interface. Basic Network Settings If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually.
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User Guide for the T41P Skype for Business Phone To configure a static IPv4 address via phone user interface: Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port. Press to select IPv4, and then press the Enter soft key. Press to select Static IPv4 Client, and then press the Enter soft key.
Getting Started Idle Screen If the phone is successfully started up, and a Skype for Business user signs into the Skype for Business Server on the phone, the idle screen will be shown as below: Name Description Shows feature status. For more information, refer to Status Bar Icon Instructions on page 3.
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User Guide for the T41P Skype for Business Phone...
Customizing Your Phone Customizing Your Phone You can customize your T41P Skype for Business phone by personally configuring certain settings, for example, time & date, ring tones and E911. You can also manage the contacts and call history. This chapter provides basic operating instructions for customizing your phone. Topics include: General Settings ...
User Guide for the T41P Skype for Business Phone Text displayed on the phone user interface will change to the selected language. To change the language for the web user interface: Click on Settings->Preference. Select the desired language from the pull-down list of Language.
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Customizing Your Phone Press the Save soft key to accept the change or the Back soft key to cancel. Please refer to Appendix A - Time Zones for the list of available time zones on the Skype for Note Business phone. To configure the time and date manually via phone user interface: Press Menu->Settings->Basic Settings->Time &...
User Guide for the T41P Skype for Business Phone The date formats available: Example (2016-8-19) Date Format WWW MMM DD Fri Aug 19 DD-MMM-YY 19-Aug-16 YYYY-MM-DD 2016-08-19 DD/MM/YYYY 19/08/2016 MM/DD/YY 08/19/16 DD MMM YYYY 19 Aug 2016 WWW DD MMM Fri 19 Aug Time and date format is configurable via web user interface at the path Settings->Time &...
Customizing Your Phone select Disabled to disable this feature. Press the Save soft key to accept the change or the Back soft key to cancel. Key as send is configurable via web user interface at the path Features->General Information->Key as send. Phone Lock If the Skype for Business Server is configured to forcibly lock the phone, user can use phone lock feature to lock the phone to prevent it from unauthorized use.
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User Guide for the T41P Skype for Business Phone Business Server, the locked phone can only place an emergency call and cannot make other outgoing calls. When the parameter DisableHandsetOnLockedMachine is set to False on the Skype for Business Server, the locked phone can place an emergency call and other outgoing calls.
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Customizing Your Phone Unlock PIN is configurable via web user interface at the path Settings->Phone Lock. Note Rebooting a phone will make you configure the unlock PIN again. To unlock the phone via phone user interface: Press the Unlock soft key or any locked key, the LCD screen will prompt you to enter unlock PIN.
User Guide for the T41P Skype for Business Phone Remembering Password You can enable the remembering password feature, so that a Remember Password option will appear at the phone login screen. (User Sign-in method) (PIN Authentication method) Remembering password feature is disabled by default, and it is configurable via web user interface only.
Customizing Your Phone Audio Settings Volume You can press the Volume key to adjust the ringer volume when the phone is idle or is ringing. You can also press the Volume key to adjust the receiver volume of currently engaged audio device (handset, speakerphone or headset) when the phone is in use.
User Guide for the T41P Skype for Business Phone Press to select the desired ring tone. Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the phone is configurable via web user interface at the path Settings->Preference->Ring Type.
Customizing Your Phone Skype for Business Directory The Skype for Business directory on your phone displays all Skype for Business contacts of your Microsoft Skype for Business client. You can store up to 500 Skype for Business contacts in your phone's Skype for Business directory.
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User Guide for the T41P Skype for Business Phone The contact’s presence icon The contact’s name The detailed information of the contact (e.g., name, mail address) Note For more information on the presence icon, refer to Icon Instructions on page 3.
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Customizing Your Phone Click Add to Favorites. Viewing Skype for Business Favorites You can view the Skype for Business favorites in the directory or on the idle screen. To view the Skype for Business favorites in the directory: Press Directory->SFB Directory->Favorites. Each contact is displayed with a presence icon and the address.
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User Guide for the T41P Skype for Business Phone The detailed information (e.g., display name, status, address or email) of the contact appears on the screen. To view the Skype for Business favorites on the idle screen: By default, Skype for Business favorites are displayed behind the local favorites on the idle...
Contacts can be added either one by one or in batch using a local contact file. Yealink Skype for Business phones support both *.xml and *.csv format contact files, but only support *.xml format download for local contact file.
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User Guide for the T41P Skype for Business Phone Press the Add soft key. Press to enter name, address, office number, mobile number, other number, title and email in the corresponding fields. Press , or the Switch soft key to select the desired ring tone from the Ring field.
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Customizing Your Phone Viewing Local Contacts You can view the following information about each contact on the phone: The contact’s name The detailed information of the contact (e.g., name, mail address) To view the local directory: Press Directory->Local Directory. Press to select the desired group.
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User Guide for the T41P Skype for Business Phone Press the Option soft key, and then select Detail from the prompt list. Press to highlight the contact information and then edit. You can edit name, address, office number, mobile number, other number, title and email in the corresponding fields.
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Customizing Your Phone To import an XML contact list file via web user interface: Click on Directory->Local Directory. Click Browse… to locate a contact list file (the file format must be *.xml) from your local system. Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, continue?".
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User Guide for the T41P Skype for Business Phone It will prevent importing the title of the contact information which is located in the first line of the CSV file. Click Import CSV to import the contact list. (Optional) Mark the On radio box in the Del Oldcontact field.
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Customizing Your Phone To export a contact list via web user interface: Click on Directory->Local Directory. Click Export XML (or Export CSV). Click Save to save the contact list to your local system. Local Favorites Favorites are the contacts in your directory that you call most often. You can assign a priority number to a favorite.
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User Guide for the T41P Skype for Business Phone The valid value of priority number ranges from None to 15 and the lowest priority is None. The contact with the lowest priority number displays first. Press the Save soft key to accept the change or the Back soft key to cancel.
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Customizing Your Phone To view the local favorites on the idle screen: The local favorite is indicated by the icon on the idle screen. By default, local favorites are displayed before the Skype for Business favorites on the idle screen. To view the local favorites in the local directory: Press Directory->Local Directory->Favorites.
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The phone uses the new priority number to order the favorite. Managing Local Favorites Local favorites and Skype for Business favorites of T41P Skype for Business phones are displayed on the idle screen. By default, local favorites are displayed before the Skype for Business favorites.
Customizing Your Phone To configure the display priority of local favorite via web user interface: Click on Directory->Settings. Select the desired value from the pull-down list of Local Favorite. Depending on your selection: – If Disabled is selected, only the Skype for Business favorites are displayed on the idle screen.
User Guide for the T41P Skype for Business Phone If a contact has only one number, the contact number will be dialed out directly. If a contact has multiple numbers, you can press to select the desired number, and then press the Call soft key or press Searching for Contacts You can search the contacts on the pre-dialing screen or Skype for Business directory.
Call History Management The T41P Skype for Business phone maintains call history lists of Missed Calls, Received Calls, Placed Calls and Forwarded Calls. Each call history list supports up to 100 entries. You can view the call history, place a call, or delete an entry from the call history list.
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User Guide for the T41P Skype for Business Phone To disable history record via phone user interface: Press Menu->Features->History Setting. Press , or the Switch soft key to select Disabled from the History Record field. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone To delete a contact from the call history list: Press the History soft key. Press to switch between All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls lists. Press to select the desired entry. Press the Delete soft key to delete the entry. Headset Use If you want to use a headset, physically connect your headset and activate the headset mode for use.
User Guide for the T41P Skype for Business Phone Select Enabled from the pull-down list of Headset Prior. Click Confirm to accept the change. To use headset prior feature, you should activate the headset mode in advance: Physically connect the headset.
Customizing Your Phone To enable dual headset via web user interface: Click on Features->General Information. Select Enabled from the pull-down list of Dual-Headset. Click Confirm to accept the change. Note Dual headset is configurable via web user interface only. E911 E911 (Enhanced 911) is a location technology that enables the called party to identify the geographical location of the calling party.
User Guide for the T41P Skype for Business Phone To configure E911 location tip via web user interface: Click on Features->General Information. Select desired value from the pull-down list of E911 Location Tip. Depending on your selection: If you select Enabled: When the location is not set, location notification depends on the configuration on the Skype for Business Server.
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Customizing Your Phone notification displayed on the phone depends on the configuration on the Skype for Business Server. When the parameter Location Required is set to Yes on the Skype for Business Server, the LCD screen is shown as below after login: You can do one of the following: Press the Ignore soft key.
User Guide for the T41P Skype for Business Phone When the parameter Location Required is set to No on the Skype for Business Server, the LCD screen is shown as below after login: Adding the Location Information You can add the location information in one of the two ways: Reload the location information from the Skype for Business Server.
10. Press the Save soft key to accept the change. Location is configurable via web user interface at the path Settings->Location. T41P Skype for Business phone has 24 country locations for you to choose. The country names Note are displayed in alphabetical order.
User Guide for the T41P Skype for Business Phone Press to select the desired emergency number. Press or the Call soft key. The LCD screen is shown as below: You can cancel or hold the emergency call only. If call forward feature is configured in advance, the call forward feature will be disabled automatically after calling the emergency number.
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Customizing Your Phone Syntax Description which matches any of a set of characters. Example: "91[5-7]1234" would match "9151234", "9161234", "9171234". The parentheses "( )" can be used to group together patterns, for instance, to logically combine two or more patterns. Example: "([1-9])([2-7])3"...
Note Live Dialpad You can enable live dialpad on the T41P Skype for Business phone, which enables the Skype for Business phone to automatically dial out a phone number without pressing the send key. You can also configure a delay, and then the phone will dial out the phone number automatically after the designated period of time.
Customizing Your Phone Select Enabled from the pull-down list of Live Dialpad. Click Confirm to accept the change. Note Live dialpad is configurable via web user interface only. Hotline You can dial a hotline number immediately upon lifting the handset, pressing the Speakerphone key or the line key.
User Guide for the T41P Skype for Business Phone Privacy Mode Privacy mode allows you to restrict your presence information, so that it is visible only to the contacts in your Skype for Business directory. Note Microsoft Active Directory includes all Skype for Business users configured by the system administrator.
Customizing Your Phone If the privacy mode is enabled on the Skype for Business Server, the phone LCD screen displays as below: Select the desired option. Press the Save soft key to accept the change or the Back soft key to cancel. Modifying the Privacy Mode from the Skype for Business Client To modify the privacy mode from the Skype for Business client: Open Skype for Business client.
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User Guide for the T41P Skype for Business Phone If the privacy mode is enabled on the Skype for Business Server: Mark the desired radio box. Click OK to accept the change.
Basic Call Feature Basic Call Features The T41P Skype for Business phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a Skype for Business conference call. You can also use calendar, response groups or boss-admin Skype for Business feature.
User Guide for the T41P Skype for Business Phone Placing Calls You can place a call in three ways using your T41P Skype for Business phone: Using the handset Using the speakerphone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party.
36. To place multiple calls: You can have more than one call on your T41P Skype for Business phone. To place a new call during an active call, do the following: Press the line key. The active call is placed on hold.
User Guide for the T41P Skype for Business Phone To answer a call using the handset: Pick up the handset. To answer a call using the hands-free speakerphone mode: Do one of the following: Press With the handset on-hook and headset mode deactivated, press the Answer soft key.
Basic Call Feature If you are using the speakerphone, press or the EndCall soft key or Note press the Resume When a call is placed on hold, you cannot press to end it. You should soft key to resume the call, and then press to end it.
User Guide for the T41P Skype for Business Phone To configure call waiting via phone user interface: Press Menu->Features->Call Waiting. Press , or the Switch soft key to select Enabled from the Call Waiting field. Press , or the Switch soft key to select Enabled from the Play Tone field.
Basic Call Feature party cannot hear you. Call mute applies to all modes (Handset, Headset and Speakerphone). To mute a call: Press during an active call. The LCD screen indicates that the call is now muted. The mute key LED illuminates solid red when the call is muted.
“1/2”, indicating that this is the first call out of second calls. Calendar Yealink Skype for Business phones integrates with the Microsoft Exchange calendar feature. If your phone is configured to connect to the Microsoft Exchange Server, and the Microsoft®...
Basic Call Feature A Skype conference reminder will display on the phone screen of organizer and invitees 15 minutes before the Skype conference starts. If you change the Skype conference content (e.g., location, subject, time) via outlook after you Note have sent the invitation, the phone will update the Skype conference content.
User Guide for the T41P Skype for Business Phone Setting up a Meeting in Outlook To set up a meeting in outlook: Open Outlook and go to your calendar. Click Home->New Items->More Items->Recurring Meeting. Enter the meeting time. Click OK.
Basic Call Feature Click Home->New Items->More Items->Recurring Event. Enter the event time. Click OK. Enter a subject, location and the event content. Click Save & Close. An event reminder will display on the phone screen 15 minutes before the event starts. Using the Calendar To use the calendar feature on your phone, you must sign into the phone using User...
User Guide for the T41P Skype for Business Phone Viewing the Calendar To view the calendar via phone user interface: Press Menu->Calendar. The calendar displays the schedules of today by default. You can view 1000 schedules at most on your T41P Skype for Business phone.
Basic Call Feature – Press the Back soft key to return to the pervious screen. Navigating Day View Day view shows all schedules of the selected day, including the subject, start and end time. To navigate Day view: Press Menu->Calendar. Do one of the following: –...
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User Guide for the T41P Skype for Business Phone Press to select a desired schedule. Press the Detail soft key to view details of a specific schedule. Press the Back soft key to return to the pervious screen. Working with Schedule Reminders If you have a schedule, a reminder pop-up is displayed 15 minutes before it starts.
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Basic Call Feature If you do not deal with the reminder when rest time ends, the “immediately” will replace the rest time. The reminder will show “overdue” when the schedule is overdue. Note You can press on the phone to ignore all reminders. When receives a Skype conference reminder during a call, you can press the Join soft key to join the Skype conference directly.
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User Guide for the T41P Skype for Business Phone Joining a Skype Conference from a Conference Reminder To join a Skype conference from a conference reminder: Do one of the following: – Press the Join soft key. – Press the Detail soft key to view detail for a specific Skype conference, and then press the Join soft key.
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Basic Call Feature – Press the Detail soft key to view specific information about the Skype conference, and then press the Join soft key. Joining a Skype Conference by Dialing the Conference Dial-in Number If you schedule a Skype conference call via Microsoft Outlook Conferencing (Plug-In), dial-in number and Conference ID will be sent to invitees in an email.
Forwarding. Static Forwarding Static Forwarding on T41P Skype for Business phone T41P Skype for Business phone supports the following static forwarding ways: Forward to Voice Mail: Incoming calls are forwarded to voice mailbox. Forward Calls to Number or Contact: Incoming calls are forwarded to the preset number ...
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Basic Call Feature If you select Forward to Voice Mail, and then press the OK soft key. icon and the prompting message “Forward to Voice Mail” appear on the idle screen. If you select Forward Calls to Number or Contact, and then press the OK soft key: Enter the desired number in the Forward to field.
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User Guide for the T41P Skype for Business Phone Select Forward Off. Press the OK soft key to accept the change. Static Forwarding on the Skype for Business client You can assign static forwarding feature using the Skype for Business client: Forward my calls to: Voice Mail: incoming calls are forwarded to voice mailbox.
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Basic Call Feature Select the desired forwarding type from the pull down-list of Forward my calls to. Depending on your selection: If you select Voice Mail: Incoming calls are forwarded directly to the voice mailbox. The LCD screen is shown as below: If you select New Number or Contact: Select the contact or enter the phone number you want to forward calls to.
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User Guide for the T41P Skype for Business Phone screen is shown as below: If you select My Delegates: Add the delegates you want to forward calls to when you receive an incoming call. The phone of the delegates will ring after the time specified by you.
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Basic Call Feature Select the desired forwarding type from the pull down-list of Simultaneously ring. Depending on your selection: If you select New Number: Enter the phone number in the pop-up window, and then click OK to accept the change. After configuration, the preset number will ring simultaneously when you receive an incoming call.
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User Guide for the T41P Skype for Business Phone Add the delegates you want to ring simultaneously when you receive an incoming call. The phone of the delegates will ring after the time specified by you. If you select My Team-Call Group: Add the contacts in the Team-Call Group.
Basic Call Feature When simultaneously ring feature is enabled, the LCD screen is shown as below: If one member answers the call, other phones will stop ring. To turn off the call forwarding: In Skype for Business client, click and then select Turn Off Call Forwarding. Dynamic Forwarding To forward an incoming call to another party: Press the FWD soft key when the phone is ringing.
User Guide for the T41P Skype for Business Phone To forward an incoming call to voice mail directly: Press the More->FWD VM soft key when the phone is ringing. The incoming call will be forwarded to your voice mail directly.
All agents are called at the same time for every incoming call, regardless of their current presence. For example, a response group named “yealink” is configured in advance. When a user named “Hedy” calls the response group, the screen of the agent’s phone is shown as below: Response group should be configured in advance by administrator.
User Guide for the T41P Skype for Business Phone call in place, the incoming call is sent to another shared line. Answering SLA Calls Any incoming call to the shared line rings on all group members' phones simultaneously, the call is displayed on all members' screens, and a green LED light flashes on the first line key.
Basic Call Feature Delegate: Merry (phone number: 2248) Other: 2224-cgc (phone number: 2224) the Skype for Business client Boss-admin feature is configurable via only. Note Assigning/Removing Delegates You can assign delegates to your line using the Skype for Business client. However, you cannot assign yourself as a delegate.
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User Guide for the T41P Skype for Business Phone In the Delegates dialog box, click Add…. Each delegate must be a Skype for Business contact. Select the desired delegates from the Choose a Delegate dialog box. Click OK. Click OK in the Delegates dialog box.
Basic Call Feature Click Edit my delegate members. Check the checkbox of the delegate you want to remove. Click Remove. Click OK in the Delegates dialog box. Click OK in the Options dialog box. Viewing the Bosses/Delegates Viewing the Bosses Once a user is assigned to be a delegate of the boss on the Skype for Business client, a Bosses group will appear on the delegate’s phone automatically.
User Guide for the T41P Skype for Business Phone To view your bosses: Press Directory->SFB Directory. Press to select the Bosses group. Press the Enter soft key. Your boss(es) will be displayed. Viewing the Delegates Once a boss is assigned delegates on the Skype for Business client, a Delegates group will appear on the boss’s phone automatically.
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Basic Call Feature To answer an incoming call on a boss’s phone: Press the Answer soft key or The delegate’s phone stops ringing and the LCD screen of the delegate’s phone is shown below: The B/A line key LEDs of the boss’s and delegate’s phone illuminate solid green. To answer an incoming call on a delegate’s phone: Press the Answer soft key or The boss’s phone stops ringing and the LCD screen of the boss’s phone is shown below:...
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User Guide for the T41P Skype for Business Phone Resuming the Held Calls Either boss or delegate can resume the held call. Once one party resumes the call, the other party will drop the call automatically. To resume a call held on a boss’s phone: Do one of the following: The boss presses the Resume soft key to resume the held call.
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Basic Call Feature voicemail. The caller can follow the voice prompt to leave the voice mail. To transfer a delegation call to the boss’s voicemail: Do one of the following: Before the delegate answers the incoming call: Press the BossVM soft key to forward the incoming call to boss’s voice mail directly. The LCD screen of the delegate’s phone is shown below: After the delegate answers the call: Press More->BossVM to transfer the call to boss’s voice mail directly.
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User Guide for the T41P Skype for Business Phone Calling on Behalf of a Boss The delegate can make calls on behalf of his assigned boss’s lines. To place a call on behalf of a boss’s line: Press Directory->SFB Directory->Bosses.
Basic Call Feature The LCD screen of the delegate’s phone is shown below: Press the OK soft key. The LCD screen of the delegate’s phone is shown below: When the boss joins the conference call, the delegate can choose to continue or leave the conference.
User Guide for the T41P Skype for Business Phone Characteristics of Private Lines: A user can have only one private line. A user with a private line has only one voice mailbox. Calls to the private telephone line ring through. They do not follow "Do Not Disturb" rules.
Basic Call Feature Consultative Transfer: Connect a second party to a third party after the third party answers and agrees to take the call from the second party. Blind Transfer To perform a blind transfer during a call: Press the Tran soft key during a call. Enter the number or press the Directory soft key to select the desired contact from the contact list you want to transfer the call to.
User Guide for the T41P Skype for Business Phone Group call pickup is used for picking up incoming calls within a pre-defined group. If the group receives many incoming calls at once, the user will pick up the first incoming call, by dialing the group pickup code.
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Basic Call Feature To initiate a Skype for Business conference call via phone user interface: Place a call to the first party. When the first party answers the call, press the Conf soft key to invite a new call to the Skype for Business conference.
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User Guide for the T41P Skype for Business Phone You can also enter the first few characters of the contact name or the contact number. Then select the desired contact from the result list, the call will be placed directly.
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Basic Call Feature When the first party answers the call, press the Hold soft key to place the call on hold. Press the NewCall soft key to place a new call. Enter the number of the third party, and then press the Call soft key. You can also enter the first few characters of the contact name or the contact number.
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User Guide for the T41P Skype for Business Phone Hover the mouse over the avatar of the contact, and then click When the third party answers, click Select Merge This Call Into, and then click the held call.
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Basic Call Feature Three parties are now joined in the conference. Click Invite More People to add more parties to the conference. Initiating a Skype Conference Call by Meet Now Initiating a Skype Conference Call from the Phone To initiate a Skype for Business conference call by meet now via phone user interface: Press Menu->Meet Now.
User Guide for the T41P Skype for Business Phone Initiating a Skype Conference Call from the Skype for Business Client To initiate a Skype for Business conference call by meet now from the Skype for Business client: Click on the Skype for Business client, and then select Meet Now.
Basic Call Feature To view the conference participants via phone user interface: Press More->Members to view the conference participants’ information during a conference. The conference information includes organizer ( ), presenter ( ) and attendee ). For more information on conference roles, refer to Joining Skype Conferences from the Calendar on page 89.
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User Guide for the T41P Skype for Business Phone To mute the conference participants by organizer or presenters: Press More->Members. Press to select the desired participant. Press the FarMute soft key. The muted participant can hear other participants, but other participants cannot hear the muted participant.
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Basic Call Feature Promoting or Demoting Conference Participants The organizer and presenters can promote other conference participants from attendees to presenters, or demote conference participants from presenters to attendees. But they cannot demote or promote themselves. The presenters cannot demote or promote the organizer. The attendees cannot promote or demote every participant.
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User Guide for the T41P Skype for Business Phone To enable conference announcements: During a conference call, press More->E.Anc to enable announcement. Locking or Unlocking the Conference Only the organizer and presenters can lock or unlock the conference. The organizer and presenters can lock a conference call to prevent other people from joining the conference call without an organizer’s or presenter’s approval.
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Basic Call Feature The participant invites a new call to a locked conference: Press the Add soft key to invite a new call. The invitee will enter the lobby until the organizer or presenters accept the call. The LCD screen of the organizer’s or presenters’ phones is shown below: The organizer or presenters admit a new call to join a locked conference: When the locked conference receives a call, a number icon (indicating the number of calls waiting in the lobby) will appear on...
User Guide for the T41P Skype for Business Phone To remove a conference participant: Press More->Members. Press to select the desired participant, and then press the Remove soft key to remove the participant from the conference. A notification prompts that the participant is removed.
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Basic Call Feature User on phone A wants to deal with some things or take the call in a conference room for privacy, then presses the More->Park soft key on phone A. The LCD screen of phone A displays the call park orbit number. To retrieve the parked call on phone A: After things are processed, user on phone A presses the Retrieve soft key to retrieve the parked call directly.
User Guide for the T41P Skype for Business Phone Voice Mail You can leave voice mails for someone else using the T41P Skype for Business phone. You can also listen to voice mails that are stored in a voice mailbox. When receiving a new voice mail, the phone will play a warning tone.
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Basic Call Feature The LCD screen displays the amount of new and old voice mails. Press the Connect soft key to listen to voice mails. User Sign-in/Web Sign-in/Sign in via PC When you sign into the phone using User Sign-in, Web Sign-in Signing in via PC method, you...
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User Guide for the T41P Skype for Business Phone Listening to the Voice Mail To listen to the voice mail: Press Menu->View Voice Mail. Press to switch between unread voice mails and all voice mails. Press to select the desired voice mail.
Basic Call Feature Marking the Voice Mail as Read The following icons indicate the status of the voice mail: Unread voice mail Read voice mail To mark the voice mail as read: Press Menu->View Voice Mail. Press to select the unread voice mails. Press the Detail soft key to view the detail, and then press the Mark soft key.
User Guide for the T41P Skype for Business Phone Sending RTP Stream To configure paging list via phone user interface: Press Menu->Features->Paging List. Press to select a desired paging group. The default tag is Empty if it is not configured before.
Basic Call Feature Press the OK soft key to accept the change or the Cancel soft key to cancel. If you want to delete all paging groups, you can press the Del All soft key. Paging list is configurable via web user interface at the path Directory->Multicast IP. You can also configure the phone to use a codec for sending multicast RTP stream via web user interface.
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User Guide for the T41P Skype for Business Phone automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress will take precedence over all incoming multicast paging calls. Valid values in the Paging Barge field: 1 to 10: Define the priority of the active call, 1 with the highest priority, 10 with the lowest.
Basic Call Feature Using Multicast Paging To send RTP stream via the paging list: Do one of the following to enter the paging list. When the phone is idle, press the second line key (indicating the paging list key) or press Menu->Features->Paging List.
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User Guide for the T41P Skype for Business Phone control servers are located at a central site or data center. It allows branch site users to continue to have Enterprise Voice service and voice mail (if voice mail rerouting settings are configured) when the branch site loses the connection to the central site.
Common Area Phone Common Area Phone Common area phones are Skype for Business phones that are not associated with an individual user. Instead of being located in someone’s office, common area phones are typically located in building lobbies, cafeterias, employee lounges, conference rooms, and other locations where a large number of people are likely to gather.
User Guide for the T41P Skype for Business Phone The phone will not sign into the last CAP account automatically after being reset to factory. Available features of the Common Area Phone: The Common Area Phone supports the basic call features, including placing the call, ...
Common Area Phone To switch a CAP account to a Skype for Business account: Press the Sign in soft key when the phone is idle. Press to select the desired sign-in method, and then enter your information to sign in a Skype for Business account. For more information on sign-in, refer to Signing into Skype for Business on page 17.
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User Guide for the T41P Skype for Business Phone...
The Yealink BToE Connector enables you to use BToE feature on your Skype for Business client and T41P Skype for Business phone. You need to download, install, and start the Yealink BToE Connector application before enabling BToE and pairing your phone with the Skype for Business client.
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Ensure that the dialog lists YEALINK NETWORK TECHNOLOGY CO., LTD. as the verified publisher and click Yes. If the YEALINK NETWORK TECHNOLOGY CO., LTD. is not listed as the publisher, click No and download the application again from the Yealink website.
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The Yealink BToE Connector Setup Wizard is displayed as below: Click Browse… to select an installation folder and click Install to begin the installation. By default, the Yealink BToE Connector application is installed in the directory C:\Program Files\Yealink\Yealink BToE Connector\.
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User Guide for the T41P Skype for Business Phone A status bar showing the Yealink BToE Connector installation’s progress is displayed as below: The installation may take several minutes. A Windows Security is displayed as below during installation: Click Always trust software from “YEALINK NETWORK TECHNOLOFY CO., LTD”, and...
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After the software has completed installing, a dialog is displayed as below: The checkbox of Run Yealink BToE Connector 3.0.0.31 is checked by default, as shown above. If the checkbox of Run Yealink BToE Connector 3.0.0.31 is not checked, you need to start the Yealink BToE Connector manually.
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For more information, refer to Signing in via PC on page 151. Click Settings(P), you can set up the Yealink BToE Connector, and then click OK to save. Check the Run automatically when starting Windows checkbox, the Yealink BToE Connector software will run automatically when your computer boots up.
Check the BToE security transport checkbox, your phone and connected commputer will use TLS encryption transmission. If it is unchecked, TCP transmission will be used instead. Click About(A), you can view the information of Yealink BToE Connector. Click Exit(E), you can close the software.
User Guide for the T41P Skype for Business Phone To view the paired status via phone user interface: Press Menu->Features->BToE. View the BToE paired status in the BToE Pairing Status field. To view the paired status on PC: Double left-click on BToE icon.
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Press the Save soft key to accept the change or the Back soft key to cancel. Ensure that the Yealink BToE Connector application is running on your PC. To pair your phone with your Skype for Business client, do one of the following on your PC: Connect an Ethernet cable from your computer to the PC port on your phone (network of the PC will be provided by the PC port of the phone).
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User Guide for the T41P Skype for Business Phone If BToE Pairing Mode is Manual, a six-digit pairing code displays. You should enter the six-digit pairing code shown on the phone into the notification on your computer. (A six-digit pairing code displays on your phone)
Better Together over Ethernet your computer. case-sensitive. The pairing code is Note BToE is configurable via web user interface at the path: Settings->BToE. Signing in via PC After you carry out the above steps, the computer and phone are paired. However if the phone and Skype for Business client are signed into with different user accounts, the BToE is not activated.
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User Guide for the T41P Skype for Business Phone On your computer, right-click on the system tray, and then select Sign in via client(L). On your phone, press the Sign in soft key to select Sign in via PC, and then press the OK soft key.
Select your phone as your primary device, as shown next. Note If Yealink SIP-T41P Phone is not selected as audio device, you will not be able to use BToE feature (for example, calls made on the Skype for Business client will not be displayed on the phone).
User Guide for the T41P Skype for Business Phone Business client. Your phone and the client are in the calling state. Answering BToE Calls When you receive an incoming call, the incoming call information is displayed on your phone and your Skype for Business client.
Better Together over Ethernet computer. The call on the phone will be released. The Skype for Business client uses the selected audio device to continue the call. Click Handset to move the call audio from your computer to your phone. Using BToE to Lock and Unlock Your Phone When your phone is paired with your computer and phone lock is enabled, you can lock and unlock your phone automatically when you lock or unlock your computer.
Press the Save soft key to accept the change. Exiting BToE on Your Computer You can exit the Yealink BToE Connector at any time. When you exit the application, you can no longer use the BToE functions on your phone and computer.
Troubleshooting Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your T42G Skype for Business phone. If you require additional information or assistance with your new phone, contact your system administrator. Troubleshooting Solutions Why is the phone LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet.
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Ensure that DNS address is properly configured on the phone, or DHCP is configured to provide DNS address as part of DHCP response. How to check if the application driver of the Yealink BToE Connector is installed on the Do one of the following: –...
After reboot, if the phone still cannot pair with the Skype for Business client, uninstall the Yealink BToE Connector and application driver, and then reinstall them. Ensure that Yealink BToE Connector is an allowed program in your system’s firewall on your PC.
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User Guide for the T41P Skype for Business Phone Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether the dial tone is present for one of the audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.
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Troubleshooting Enter the desired time (in seconds) in the Play Hold Tone Delay field. Click Confirm to accept the change. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. To export a PCAP trace via web user interface: Click on Settings->Configuration.
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User Guide for the T41P Skype for Business Phone How to configure the severity level of the log? If your Skype for Business phone encounters some problems, commonly the global log files are needed. You can export the global log files to a local system, a syslog server or the Skype for Business Server.
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Troubleshooting Parameter Description Configuration Method log file. Default: 3 Global Log consists of Module logs. The severity level of the exported Module Log will not be Note greater than the Global Log Level. For example, if you set Global Log Level to 3 and set ICE log Level to 6, the exported ICE log Level will be 3.
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User Guide for the T41P Skype for Business Phone To export a global log file to the Skype for Business Server via the phone user interface: Press Menu->Settings->Basic Settings->Log Upload. A dialog box pops up to prompt “Log Upload Success!”.
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Troubleshooting For example, the IP address of your syslog server is 192.168.1.100. Click Confirm to accept the change. A dialog box pops up to prompt “Do you want to restart your machine?”. The configuration will take effect after a reboot. Click OK to reboot the phone.
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User Guide for the T41P Skype for Business Phone How to export/import phone configurations? We may need you to provide your phone configurations to help analyze your problem. In some instances, you may need to import configurations to your phone.
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Troubleshooting How to change the user password? To change the user password via web user interface: Click on Security->Password. Select user from the pull-down list of User Type. Enter the new user password in the New Password field and Confirm Password field. Click Confirm to accept the change.
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User Guide for the T41P Skype for Business Phone How to upgrade firmware? To upgrade firmware via web user interface: Click on Settings->Upgrade. Click Browse… to locate the firmware from your local system. Click Upgrade to upgrade the firmware. The browser pops up the dialog box “Firmware of the SIP phone will be updated. It will take 5 minutes to complete.
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Troubleshooting The LCD screen prompts “Resetting to factory, please Wait!”. Resetting to factory, please wait… The LCD screen prompts “Initializing, please wait…”. Welcome Initializing...please wait The phone will be reset to factory sucessfully after startup. Note You can also long press the OK soft key to reset the phone when the phone is idle. Reset of the phone may take a few minutes.
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User Guide for the T41P Skype for Business Phone...
Without prior written consent, no organization or individual is permitted to make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
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User Guide for the T41P Skype for Business Phone Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such ...
Appendix A-Time Zones Appendix A - Time Zones Time Zone Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian -9:30 French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), United States-Central Time Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana), United States-Eastern Time...
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User Guide for the T41P Skype for Business Phone Time Zone Time Zone Name Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) +11:30 Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands) Tonga(Nukualofa) +13:30 Chatham Islands Kiribati...
Connecting the Power Initiating a Skype for Business Conference Call Connecting to the Network during a Call Contact Management Installing the Yealink Better Together over Consultative Transfer Ethernet Connector Customizing Your Phone Joining a Locked Conference Call Declaration of Conformity...
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User Guide for the T41P Skype for Business Phone Joining Conference Calls Privacy Line Ring Tones Joining Skype Conference from the Calendar Privacy Mode Promoting or Demoting Conference Joining Two Calls into a Conference from the Participants Phone Joining Two Calls into a Conference from the...
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Index User Interfaces User Sign-in User Sign-in/Web Sign-in/Sign in via PC Using a Common Area Phone Using Better Together over Ethernet Using Multicast Paging Using the Calendar Using the Boss-Admin Feature Viewing Local Contacts Viewing Local Favorites Viewing the Bosses/Delegates Viewing the Bosses Viewing the Dial-in Number and Conference ID Viewing the Delegates...
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