Answering Sla Calls; Placing A Sla Call On Hold; Resuming Held Sla Calls; Boss-Admin Feature - Yealink T41P Skype User Manual

User Guide for the T41P Skype for Business Phone
call in place, the incoming call is sent to another shared line.

Answering SLA Calls

Any incoming call to the shared line rings on all group members' phones simultaneously, the
call is displayed on all members' screens, and a green LED light flashes on the first line key.
Any group member can respond to an incoming call to the shared line. When a group member
answers an incoming call, the third line key's LED indicator on all phones illuminates solid green
to indicate the call was answered.

Placing a SLA Call on Hold

To place a SLA call on hold:
Press the Hold soft key to place the call on hold.
1.
The third line key on other members' phones flash green.

Resuming Held SLA Calls

Any SLA member can resume a held call on the shared line.
To resume a call on the shared line:
Press the third line key (flashing green) to view the calls that are held by the shared line.
1.
Press the Resume soft key.
2.

Boss-Admin Feature

The boss-admin feature, which is also called boss-delegate feature, enables a "boss" phone and
delegates' phones to ring simultaneously when a user calls the boss. When one party answers
the call, the other phone will stop ringing. A boss can assign delegates and manage calls on the
delegate's line.
Delegates can place, answer or hold the call. Delegates can also make a safe transfer to boss's
voice mail or call on behalf of the boss's line. The boss can pick up held calls on a delegate's line.
What's more, the boss can hold the calls, and the delegate can pick up held calls on the boss's
line.
Boss-Admin Scenario:
The system administrator has configured the phone number 2248 to be the delegate of phone
number 2216. For more information on how to assign delegates on the Skype for Business client,
refer to Assigning/Removing Delegate
- Boss: Lin Wei (phone number: 2216)
102
on page 103.