Shared Line Appearance For Skype For Business - Yealink T41P Skype User Manual

disconnected or transferred to a different destination, such as a different phone number or
voicemail.
The Response Group application uses standard response group routing methods to route the
call to the next available agent. The system administrator can configure the routing methods of
response group on the Skype for Business Server.
The routing methods of response group are as follows:
Longest idle method: The call is routed to the agent who has the longest idle time.

If the agent is unavailable, the call goes into the next agent who has the longest idle time
until the call is answered.
Parallel method: The call is routed to all idle agents.

All idle agents are called at the same time for every incoming call.
Round robin method: The call is routed to the agent ordered by agent list circularly.

If the agent is unavailable, the call goes into the next agent ordered by agents list circularly
until the call is answered or the agent list end.
Serial method: The call is routed to the agent ordered by agents list orderly.

If the agent is unavailable, the call goes into the next agent ordered by agents list orderly
until the call is answered.
Attendant method: The call is routed to the agents who sign into Skype for Business

Server or response group.
All agents are called at the same time for every incoming call, regardless of their current
presence.
For example, a response group named "yealink" is configured in advance. When a user named
"Hedy" calls the response group, the screen of the agent's phone is shown as below:
Response group should be configured in advance by administrator. Contact your system
Note
administrator for more information.

Shared Line Appearance for Skype for Business

When your phone is registered with the Skype for Business Server, you can use the Shared Line
Appearance (SLA) feature to share a single line with other contacts as a member of a group.
System administrators assign members to SLA groups. Any SLA group member can place,
answer, hold, or resume calls on the line, and all group members can view the call held by the
shared line on their phones. Each line supports up to 24 call appearances. Only one call at a time
can be active on the shared line appearance. If a call is placed to the shared line with an active
Basic Call Feature
101