Holiday Settings - Panasonic KX-TVM50 Programming Manual

Voice processing system acd report server
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2.4.2

Holiday Settings

You can program a maximum of 20 Holiday Services. On days specified as holidays, the holiday
settings have priority over Service Group settings and Caller ID/DID/PIN Call Routing.
The service with the highest priority will handle the call. The order of priority is:
Holiday Service > Caller ID Call Routing > DID Call Routing > Trunk Service > Port Service
Follow the steps below to edit Holiday Settings screen:
[Addition]
1.
Click Add....
2.
Edit parameters in the Edit Parameters dialogue box.
3.
Click OK.
[Deletion]
1.
Select the desired Holiday Service number.
2.
Click Delete.
3.
Click Yes.
[Edit]
1.
Select the desired Holiday Service number.
2.
Click Edit....
3.
Edit parameters in the Edit Parameters dialogue box.
4.
Click OK.
Note
Holidays cannot overlap. For example, if you have set Dec. 22nd to Jan. 6th as a holiday,
you cannot set Jan. 1st as a holiday.
To provide a special message to callers on a holiday (for example, "Today is New Year's Day
and our office is closed. If you wish to record a message, please press 1 now."), you can
create a Custom Service menu. Use this setting to direct calls to this Custom Service on
Jan. 1st. Use foreign languages where appropriate.
Holiday Service No.
Name of Holiday
Specify a name or description for the holiday.
Value Range
Max. 32 characters
Feature Manual References
2.2.24 Holiday Service
Start Date
Specifies the start date of the holiday.
2.4 Service Settings
Programming Manual
77

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