Utility-Line Status; Utility-System Trace - Panasonic KX-TVM50 Programming Manual

Voice processing system acd report server
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1.8 Utility
1.8.4
Utility—Line Status
The System Administrator can confirm the condition of each port and turn on/off VPS Call
Progression Mode.
Follow the steps below to use the Line Status utility:
1.
Click Utility in the menu bar.
2.
Select Line Status.
(You can click the icon in the tool bar instead of step 1 and 2.)
The Line Status screen includes the Port Activity List which displays each port's status and
number, as well as the current setting of Port Parameters. The screen will be updated every 2
seconds. Each port's status will be displayed as follows:
"Ready": The port is ready to be used.
"Incoming Call": The port is handling an incoming call.
"Outgoing Call": processing sending service
"DSP Reset": processing DSP reset disposition
"PT Connect": processing PT connect disposition
"Offline": Off Line Mode
"No Card": Available card is not installed.
[Turning on VPS Call Progression Mode]
1.
Select the desired port and click Open Line.
2.
Select Selected Lines to turn on the selected port, or select All Lines to turn on the all
ports.
[Turning off VPS Call Progression Mode]
1.
Select the desired port and click Close Line.
2.
Select Selected Lines to turn off the selected port, or select All Lines to turn off the all
ports.
3.
Click Close.
1.8.5
Utility—System Trace
The System Administrator can monitor VPS activities and log the activities into a separate file. The
following data can be logged for each port or all ports:
DTMF/Dial: DTMF signals sent and received by the VPS.
Guidance: guidance data that the VPS played.
Message: the VPS activity on messages such as creating, playing and deleting.
Process Event: events occurred between the VPS processes such as Application, Call
Processor and DSP.
Caller ID: Caller ID received from the PBX.
Error: system errors.
DID: DID number received from the connected PBX.
PIN: PIN received by the VPS.
There are 2 methods for System Trace.
28
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