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Panasonic KX-TVM50 Feature Manual

Voice processing system
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See also: Programming Manual , Installation Manual
Voice Processing System

Feature Manual

KX-TVM50
KX-TVM200
Model
Thank you for purchasing a Panasonic Voice Processing System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TVM50/KX-TVM200: Version 1.0

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Summary of Contents for Panasonic KX-TVM50

  • Page 1: Feature Manual

    Voice Processing System Feature Manual KX-TVM50 KX-TVM200 Model Thank you for purchasing a Panasonic Voice Processing System. Please read this manual carefully before using this product and save this manual for future use. KX-TVM50/KX-TVM200: Version 1.0...

  • Page 2: About This Manual

    About this Manual This Feature Manual is designed to serve as an overall reference describing the features of the Panasonic Voice Processing System. It explains what this VPS can do, and how to obtain the most of its many features.
  • Page 3 APT/DPT Integration features described in this manual. For more information, consult your dealer. • Every system programming setting can be accessed using a PC and the Panasonic KX-TVM Maintenance Console software. For programming details, refer to the on-line help which is installed along with KX-TVM Maintenance Console.

  • Page 4: Table Of Contents

    Table of Contents Voice Processing System Overview ............. 7 What is a VPS? .........................8 1.1.1 Introduction to VPS Features .....................8 1.1.2 Basic Features ........................8 System Administration, Management, and Use ............9 1.2.1 System Administration .......................9 1.2.2 System Management ......................9 1.2.3 Subscriber Use........................9 Features ....................
  • Page 5 2.2.35 On Hold Announcement Menu ..................32 2.2.36 Operator Service ......................33 2.2.37 PIN Call Routing ......................33 2.2.38 Play System Prompt After Personal Greeting..............34 2.2.39 Port Service........................34 2.2.40 Rotary Telephone Service ....................35 2.2.41 Service Access Commands .................... 35 2.2.42 Service Group .........................
  • Page 6 System Setting Features ....................62 2.4.1 Auto Configuration (APT/DPT Integration Only)...............62 2.4.2 Custom Service Builder ....................62 2.4.3 Default Mailbox Template ....................62 2.4.4 Password Administration ....................63 2.4.5 Recording by System Administrator .................63 2.4.6 Service Mode ........................64 2.4.7 System Reports .......................64 2.4.8 System Security .......................65 2.4.9 System Backup/Restore....................65 2.4.10...

  • Page 7: Voice Processing System Overview

    Section 1 Voice Processing System Overview Feature Manual...

  • Page 8: What Is A Vps

    1.1 What is a VPS? What is a VPS? 1.1.1 Introduction to VPS Features Description The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left.

  • Page 9: System Administration, Management, And Use

    1.2 System Administration, Management, and Use System Administration, Management, and Use 1.2.1 System Administration Description System administration (programming, diagnosis, system prompt administration, etc.) can be performed with a PC running the KX-TVM Maintenance Console software. For more information, refer to the Programming Manual. 1.2.2 System Management Description...
  • Page 10 1.2 System Administration, Management, and Use Feature Manual...

  • Page 11: Features

    Section 2 Features Feature Manual...

  • Page 12: Pbx Integration Features

    Two-way Transfer * available for DPT Integration only APT Integration (KX-TVM50 only) When the VPS and PBX use APT Integration, voices are sent using analogue technology, and data is sent digitally. APT Integration provides certain VPS features which are not available with analogue integration (i.e., Inband Integration), including:...

  • Page 13: Inband Integration (Kx-Tvm50 Only)

    – Toll Saver Inband Integration (KX-TVM50 only) When the VPS and PBX use Inband Integration, voices are sent using analogue technology and data is sent to the VPS through the use of standard audio signals, such as DTMF tones, busy signals, ringback tones, etc.

  • Page 14: System Features

    2.2 System Features System Features 2.2.1 Alternate Extension Group Description A group of extensions that require a different call transfer sequence than other extensions and are therefore placed into a separate group. Programming Manual References "Alternate Extension" in 2.4.3 Parameters 2.2.2 Auto Forwarding Description...

  • Page 15: Automated Attendant

    2.2 System Features 2.2.3 Automated Attendant Description Allows you to direct incoming calls without the use of an operator. Automated Attendant (AA) answers incoming calls and redirects them to the desired extension based on numbers dialled by callers. The service can be programmed for Day, Night, Lunch, and Break time modes, and is available for both Port and Trunk Services.
  • Page 16 2.2 System Features Programming Manual References "Busy Coverage Mode" in 2.4.3 Parameters Feature Manual...

  • Page 17: Call Services

    2.2 System Features 2.2.6 Call Services Description Include a series of both incoming and outgoing call services. Incoming Call Services: Automated Attendant Service, Voice Mail Service, Interview Service, Custom Service. Outgoing Call Services: Message Waiting Notification and External Message Delivery. Programming Manual References "Call Service"...

  • Page 18: Caller Id Call Routing (Apt/Dpt Integration Only)

    2.2 System Features 2.2.8 Caller ID Call Routing (APT/DPT Integration Only) Description Allows the System Administrator to store a maximum of 200 telephone numbers and assign a specific destination (extension, mailbox, Mailbox Group, or Custom Service) to each telephone number. When Caller ID information is received that matches one of the stored telephone numbers, the call is automatically directed to its destination.

  • Page 19: Caller Name Announcement-Personal (Apt/Dpt Integration Only)

    2.2 System Features 2.2.10 Caller Name Announcement—Personal (APT/DPT Integration Only) Description Allows subscribers to store a maximum of 30 telephone numbers and record a caller name for each telephone number. The caller name is announced when playing a message in their mailbox from one of the preprogrammed callers, when the VPS directs a call to the subscriber from one of the preprogrammed callers (Caller ID Screening), and when the VPS pages the subscriber by intercom (Intercom Paging).

  • Page 20: Class Of Service (Cos)

    2.2 System Features Feature Manual References 3.1.3 Setting Class of Service (COS) Parameters "Recording System Caller Names" in 3.2.6 Recording Messages 2.2.12 Class of Service (COS) Description Each mailbox is assigned a Class of Service (COS) that determines the set of services that are available to its subscriber.

  • Page 21: Company Greeting

    2.2 System Features 2.2.13 Company Greeting Description Is a prerecorded message designed to greet all incoming callers and provide relevant information. A maximum of 32 Company Greetings can be recorded, and a Company Greeting can be assigned for each time mode (day, night, lunch, and break) and holiday for each Service Group. The start time of morning greeting, afternoon greeting, and evening greeting can be set.

  • Page 22: Covering Extension

    2.2 System Features 2.2.15 Covering Extension Description Forwards calls to a second extension when the first extension's subscriber is not available to take the call. The caller can also access the Covering Extension by pressing [0] while a Personal Greeting is being played, or while leaving a message.

  • Page 23: Daylight Saving Time Assignment

    2.2 System Features 2.2.17 Daylight Saving Time Assignment Description Adjusts the VPS's clock on the preprogrammed days for Daylight Saving Time. Both a start and end date for Daylight Saving Time must be programmed. Programming Manual References "Daylight Saving Time" in 2.5.4 Parameters 2.2.18 Dialling by Name Description Allows the caller to be connected to the desired subscriber's mailbox or extension by searching for...

  • Page 24: Did Call Routing (Dpt Integration Only)

    2.2 System Features 2.2.19 DID Call Routing (DPT Integration Only) Description Allows the System Administrator to store a maximum of 200 DID numbers and assign a specific destination (extension, mailbox, Mailbox Group, or Custom Service) to each telephone number. When a DID number is received that matches one of the stored telephone numbers, the call is automatically directed to its destination.
  • Page 25 2.2 System Features • If there are any errors when the VPS tries to send e-mail messages, error messages will be sent to the preset e-mail address (see "Mail Address " in "2.5.4 Parameters" in the Programming Manual). Programming Manual References 2.1.11 E-mail Option "E-mail Integration"...

  • Page 26: Extension Group

    2.2 System Features 2.2.21 Extension Group Description An Extension Group is a group of extensions that share a common mailbox. Extension Groups are created by the System Administrator. Each group has an Extension Group number. There are 20 group lists available, and each group list can have a maximum of 100 members. Programming Manual References 2.5.2 Extension Group 2.2.22 Fax Management...

  • Page 27: Holiday Service

    2.2 System Features 2.2.24 Holiday Service Description Allows the VPS to override the normal settings assigned for the appropriate trunk/port service by playing a special holiday greeting. (Ex. "Happy New Year! Our office is closed today. If you wish to record a message, please press 1 now".) A maximum of 20 holidays can be programmed.

  • Page 28: Interview Service

    2.2 System Features 2.2.26 Interview Service Description Allows the VPS to "interview" a caller by playing a series of prerecorded questions and recording the caller's responses. Subscribers are able to record questions directly into their interview mailboxes. Installation Manual References 6.2.3 Interview Service Programming Manual References "Interview Mailbox"...

  • Page 29: Logical Extension (All Calls Transfer To Mailbox)

    2.2 System Features 2.2.28 Logical Extension (All Calls Transfer to Mailbox) Description Is an extension that always receives calls directly into its mailbox. This feature is used by subscribers that are often unavailable or that do not have a telephone. Programming Manual References "All Calls Transfer to Mailbox"...

  • Page 30: Message Reception Mode

    2.2 System Features 2.2.30 Message Reception Mode Description Determines whether incoming calls are directed to the subscriber's regular mailbox or interview mailbox. This mode is effective for: Incomplete Call Handling Service (when the subscriber's line is busy, when the subscriber cannot take the call, or when the subscriber has enabled Call Blocking), and when the transfer destination of calls is set to a Logical Extension.

  • Page 31: Message Waiting Notification-Lamp

    Subscriber's Manual References 5.8 Message Waiting Notification 2.2.33 Multilingual Service Description Allows a maximum of 3 languages (KX-TVM50) or 10 languages (KX-TVM200) to be used for system prompts. The System Administrator can select 3 languages (KX-TVM50) or 5 languages (KX- Feature Manual...

  • Page 32: No Answer Coverage Mode

    2.2 System Features TVM200) for the multilingual selection menu, and assign a key for each language in the menu. Callers can select the desired language by pressing the assigned key. The language used for system prompts heard by subscribers is determined by Class of Service (COS). Programming Manual References "Prompt Setting"...

  • Page 33: Operator Service

    2.2 System Features 2.2.36 Operator Service Description Allows callers to request a live operator by pressing [0] on the telephone keypad. A maximum of 3 operators can be specified to receive calls in the Day, Night, Lunch, and Break Modes. Programming Manual References "Operator Service"...

  • Page 34: Play System Prompt After Personal Greeting

    2.2 System Features 2.2.38 Play System Prompt After Personal Greeting Description Allows the "Guidance for Recording" message to be played for the caller after the "Personal Greeting". The "Guidance for Recording" message instructs the caller how to terminate the call, access more features, and rerecord the message.

  • Page 35: Rotary Telephone Service

    2.2 System Features 2.2.40 Rotary Telephone Service Description Provides guidance to callers using rotary telephone systems or when several seconds pass without anything being entered by the caller. Programming Manual References "Rotary Telephone Service" in 2.4.3 Parameters 2.2.41 Service Access Commands Description Allow the caller to directly access several standard features.

  • Page 36: Service Group

    Controls how time and/or date related features function. Can be set independently or to be synchronised with the PBX clock (PBX Synchronisation is only available when the VPS is connected to a Panasonic KX-T series PBX using DPT Integration). Programming Manual References "System Clock"...

  • Page 37: System Prompts

    2.2.44 System Prompts Description Are announcement that instruct a caller. A maximum of 10 (KX-TVM200) or 3 (KX-TVM50) languages can be stored as system prompts. The name of each language can be stored as well. When the System Administrator selects a language for the system settings, the desired language can be selected using this name label data.

  • Page 38: Trunk Service (Universal Port) (Apt/Dpt Integration Only)

    2.2 System Features 2.2.46 Trunk Service (Universal Port) (APT/DPT Integration Only) Description Allows VPS call handling features to behave differently depending on the PBX trunk that the calls are received on. A VPS service can be assigned to each trunk, including: Voice Mail Service, Automated Attendant Service, Interview Service, and Custom Service.

  • Page 39: Subscribers Features

    2.3 Subscribers Features Subscribers Features 2.3.1 Auto Receipt Description Allows a subscriber or the System Manager to receive a message to confirm the reception of sent messages to other subscribers. When the sent messages are received, a subscriber will receive a message as follows: "<Mailbox Name/Number>...

  • Page 40: Automatic Log-In (Apt/Dpt Integration Only)

    2.3 Subscribers Features 2.3.2 Automatic Log-in (APT/DPT Integration Only) Description Allows subscribers to log in to their mailbox directly without entering the mailbox number. A subscriber can log in to his or her mailbox directly by: – dialling an extension number of the VPS from his or her extension –...
  • Page 41 2.3 Subscribers Features Conditions • If one of the assigned keys as a selection key for the Message Receive Option Menu is pressed, the selected option will be activated, after that, the regular operation will be required after each message is played. This feature is only available when "Yes" is set for "Autoplay New Message" in the Class of Service (COS) settings.

  • Page 42: Bookmark

    2.3 Subscribers Features 2.3.4 Bookmark Description Enables a subscriber to set one Bookmark per message while pausing a message. After setting a Bookmark, a subscriber can listen to the message from that Bookmark by pressing the specified key while pausing the message or after the message was played. Conditions •...

  • Page 43: Call Transfer Status

    2.3 Subscribers Features 2.3.5 Call Transfer Status Description Allows subscribers to specify how the VPS will handle calls to their individual extensions. Call Transfer Status options include: Call Screening, Call Blocking, Intercom Paging, Calling a Beeper (Pager), Transfer to Mailbox, and Custom Service. Programming Manual References "Call Transfer Status"...

  • Page 44: Caller Id Callback (Apt/Dpt Integration Only)

    2.3 Subscribers Features 2.3.7 Caller ID Callback (APT/DPT Integration Only) Description Enables a subscriber to call back a message sender with the Caller ID number attached to the message. Installation Manual References "Transfer to Outside Parameters" in 5.2.3 PBX Interface Parameters Programming Manual References "Caller ID Callback"...

  • Page 45: Delete Message Confirmation

    2.3 Subscribers Features 2.3.9 Delete Message Confirmation Description Requests confirmation from the subscriber before erasing a message left in the mailbox. Conditions • When messages are deleted, they will be retained until the end of the next day. • This feature is only available when "Yes" is set for "Delete Message Confirmation" in the Class of Service (COS) settings.

  • Page 46: External Message Delivery Service

    2.3 Subscribers Features 2.3.11 External Message Delivery Service Description Allows a subscriber to send a message to several subscribers and non-subscribers (including outside parties) at a specified time (or immediately). This feature also allows the receiver to reply to the message without having to specify the mailbox number.

  • Page 47: Group Distribution List-System

    Allows subscribers and callers to send messages to all mailboxes that belong to the list at once. Group Distribution Lists are created by the System Administrator. There are 20 group lists available, and each group list can have a maximum of 62 members for KX-TVM50 or 100 members for KX- TVM200.

  • Page 48: Live Call Screening (Apt/Dpt Integration Only)

    2.3 Subscribers Features 2.3.15 Live Call Screening (APT/DPT Integration Only) Description Allows the subscriber to monitor incoming calls as messages are being recorded. The subscriber has the option of answering calls while monitoring or allowing the message to be recorded without interruption.
  • Page 49 2.3 Subscribers Features Subscriber's Manual References 2 Logging in to and Configuring Your Mailbox Feature Manual...

  • Page 50: Mailbox Capacity Warning

    2.3 Subscribers Features 2.3.17 Mailbox Capacity Warning Description Allows the VPS to alert subscribers when recording time for their mailboxes is running low. The warning announcement will be heard at the beginning of Subscriber's Service. Conditions • The warning threshold (in minutes) is determined by Class of Service (COS). If the setting is longer than the Mailbox Capacity Maximum Message Time, this feature is not available.

  • Page 51: One-Touch Two-Way Transfer (Dpt Integration Only)

    2.3 Subscribers Features 2.3.19 One-touch Two-way Transfer (DPT Integration Only) Description Allows a subscriber to record two-way conversations into another person's mailbox with one touch. Available only with KX-TDA series PBXs. Installation Manual References 4.3.10 One-Touch Two-way Transfer (One-Touch TWT) Button Assignment 4.3.16 One-Touch Two-way Transfer (One-Touch TWT) into Mailbox 2.3.20 Personal Custom Service Description...

  • Page 52: Personal Greeting For Caller Id (Apt/Dpt Integration Only)

    2.3 Subscribers Features 2.3.21 Personal Greeting for Caller ID (APT/DPT Integration Only) Description Allows subscribers to record a maximum of 4 personal greetings that are played for calls received from preprogrammed telephone numbers. Each greeting can be assigned to a maximum of 8 telephone numbers.

  • Page 53: Playback Volume/Speed Control

    2.3 Subscribers Features 2.3.23 Playback Volume/Speed Control Description Enables subscribers to adjust the volume and playback speed of messages by pressing [8] for volume and [9] for speed. The setting applies to the current message only. There are 5 levels, as shown below.

  • Page 54: Receive Message

    2.3 Subscribers Features 2.3.25 Receive Message Description Allows subscribers to listen to messages left in their mailboxes. After listening to messages, 2 options are available to subscribers: Reply to Message Sender—allows subscribers to reply to the message sender without specifying the extension.

  • Page 55: Remote Call Forwarding Set (Dpt Integration Only)

    2.3 Subscribers Features 2.3.27 Remote Call Forwarding Set (DPT Integration Only) Description Allows subscribers and the Message Manager to programme their extensions from a remote location in order to forward calls to another extension or to an outside telephone. There are 6 forwarding settings available: FWD All—Forwards all incoming calls to the desired extension number.

  • Page 56: Subscriber Tutorial

    2.3 Subscribers Features 2.3.28 Subscriber Tutorial Description Provides voice guidance to subscribers when they log in to their mailboxes for the first time. By following the guidance, subscribers can configure the following items: – Password – Owner's Name – Personal Greetings (No Answer Greeting/Busy Signal Greeting/After Hours Greeting) Installation Manual References 6.3.5 Subscriber Tutorial Programming Manual References...

  • Page 57: Temporary Personal Greeting

    2.3 Subscribers Features 2.3.29 Temporary Personal Greeting Description Is a greeting message often used to inform callers of the subscriber's absence ("I'm out of the office today…", "I'm on vacation this week…", etc.). The Temporary Personal Greeting overrides other Personal Greetings; it is always played regardless of the time mode, whether or not the line is busy, etc.

  • Page 58: Toll Saver (Apt/Dpt Integration Only)

    2.3 Subscribers Features Subscriber's Manual References 5.18 Timed Reminder 2.3.31 Toll Saver (APT/DPT Integration Only) Description Allows a subscriber to check his or her mailbox from preprogrammed Caller ID numbers, DID number or the telephone number specified to the preprogrammed trunk number without incurring telephone charges.

  • Page 59: Two-Way Record (Apt/Dpt Integration Only)

    2.3 Subscribers Features 2.3.32 Two-way Record (APT/DPT Integration Only) Description Allows a subscriber to record the conversation that he or she is having with a caller. The recording is stored in the subscriber's mailbox. Note • You should inform the other party that the conversation will be recorded before beginning to record any telephone conversation.

  • Page 60: Unlimited Message Length

    2.3 Subscribers Features 2.3.34 Unlimited Message Length Description Allows subscribers to record for an unlimited length of time when recording two-way conversations into their own or another subscriber's mailbox (Two-way Record or Two-way Transfer). The maximum recording time for other messages will automatically be set to 60 min. To allow unlimited recording time, the "Message Length"...

  • Page 61: Vm Menu (Dpt Integration Only)

    – the VPS is connected to a KX-TDA series PBX (MPR Version 2.2) using DPT Integration. – the subscriber is using a Panasonic KX-T7630*/KX-T7633*/KX-T7636/KX-NT136. * Requires upgrade of the KX-TDA series PBX. For more information, consult your dealer. • The Service Access Command can not be used while using VM Menu.

  • Page 62: System Setting Features

    2.4 System Setting Features System Setting Features 2.4.1 Auto Configuration (APT/DPT Integration Only) Description Simplifies initial system setup by automatically creating mailboxes in the VPS to correspond to the extensions connected to the PBX. Also sets the time and date to match the time and date set for the PBX.

  • Page 63: Password Administration

    2.4 System Setting Features 2.4.4 Password Administration Description Allows the System Administrator or System Manager to clear a subscriber password (so that a new one can be assigned). Feature Manual References "Resetting a Mailbox Password" in 3.1.2 Setting Up Mailboxes 2.4.5 Recording by System Administrator Description...

  • Page 64: Service Mode

    2.4 System Setting Features 2.4.6 Service Mode Description Allows the System Administrator or the System Manager to change the call handling method that is programmed for each Service Group 1-8. Once the Service Mode has been changed, it is retained unless the System Manager or System Administrator changes it again, even after the power is turned off.

  • Page 65: System Security

    2.4 System Setting Features Programming Manual References 2.7 Reports 2.4.8 System Security Description Protects the VPS from unauthorised programming and/or use. By default, the System Manager and Message Manager cannot access the VPS from their telephones until the System Administrator enables the relevant settings and sets a password.

  • Page 66: Utility

    2.4 System Setting Features 2.4.11 Utility Description Allows the System Administrator to access essential VPS functions. Installation Manual References 7.4 Utility Programming Manual References 1.8 Utility Feature Manual...

  • Page 67: Programming Instructions

    Section 3 Programming Instructions Feature Manual...

  • Page 68: System Manager's Guide

    3.1 System Manager's Guide System Manager's Guide 3.1.1 Logging in to the System Manager's Mailbox The System Manager must log in before performing any System Manager task. To log in as the System Manager, 3 items of information must be known: the extension number of a port connected to the VPS, the System Manager's mailbox number, and the System Manager's mailbox password.
  • Page 69 3.1 System Manager's Guide Enter the Password followed by [#]. The System Manager Service main menu will be played: To receive the message, press [1]. To deliver a message, press [2]. To customise your mailbox, press [3]. For other features, press [4]. To end this call, press [ ].

  • Page 70: Creating And Editing A Mailbox

    3.1 System Manager's Guide 3.1.2 Setting Up Mailboxes The System Manager's primary function is to create mailboxes for new subscribers and to maintain system organisation by deleting unneeded passwords and mailboxes. Note • If the VPS is being programmed via KX-TVM Maintenance Console, the System Manager cannot create or edit mailboxes.

  • Page 71: Deleting A Mailbox

    3.1 System Manager's Guide Press [2] to accept the entry. As each parameter is announced: Press [1] to enter the new parameter or [2] to leave the parameter unchanged. Enter the parameter. Confirm the new parameter is correct, then press [2] to accept it. The Auto Forwarding Status parameter is the last parameter to be entered.

  • Page 72: Resetting A Mailbox Password

    3.1 System Manager's Guide Resetting a Mailbox Password When a password is forgotten, the System Manager must reset the password before it can be reassigned by the subscriber. Log in to the System Manager's mailbox. Press [4] for Other Features. Press [1] for the Mailbox Setup.

  • Page 73: Setting Class Of Service (Cos) Parameters

    3.1 System Manager's Guide 3.1.3 Setting Class of Service (COS) Parameters A Class of Service (COS) defines the set of VPS services available to the mailboxes assigned to it. There are 64 Classes of Service; they can be assigned to mailboxes by the System Administrator using KX-TVM Maintenance Console or by the System Manager using a telephone.
  • Page 74 3.1 System Manager's Guide Personal Greeting Length The current setting is announced. Press [1] to change the current setting. Enter the retention time (1-360 s). Confirm the entry is correct, then press [2] to accept it. New Message Retention Time The current setting is announced.
  • Page 75 3.1 System Manager's Guide Prompt Mode The current setting is announced. Press [1] to [10] (KX-TVM200) or press [1] to [3] (KX-TVM50) to change the desired mode. KX-TVM200 • [1] System 1 Prompt • [2] System 2 Prompt • [3] System 3 Prompt •...

  • Page 76: Personal Options

    3.1 System Manager's Guide Number of Caller IDs for Personal Caller Name Announcement The current setting is announced. Press [1] to change the current setting. Enter the number of announcements that can be programmed by subscribers (1-30/0: None). Confirm the entry is correct, then press [2] to accept it. Number of New Message Announcement The current setting is announced.
  • Page 77 3.1 System Manager's Guide • Subscriber Tutorial* • Notify of Transfer • Directory Listing* • Auto Receipt • Autoplay New Message • First Playback Urgent Messages • Announce Message Transferred Information • Caller ID Number Announcement • Announce Option Menu After Erasing Messages •...

  • Page 78: Setting The System Clock

    3.1 System Manager's Guide 3.1.4 Setting the System Clock The system clock can be set directly from the telephone. It is important to set the clock accurately because Message Waiting Notification, External Message Delivery, redialling and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting. The System Administrator and Message Manager are also able to set the clock.

  • Page 79: Changing The Service Mode Setting

    3.1 System Manager's Guide 3.1.5 Changing the Service Mode Setting When an incoming call is received by a Service Group, the way the call is handled is determined by the Service Mode assigned to the Service Group which received the call. –...
  • Page 80 3.1 System Manager's Guide Automatic Log-in (Toll Saver) > Caller ID Call Routing > DID Call Routing > Trunk Service > Port Service (Holiday Service are disregarded.) Follow the steps below to assign a Service Mode to each Service Group 1-8. Log in to the main menu.

  • Page 81: Changing The Company Greeting And Incoming Call Service Setting

    3.1 System Manager's Guide 3.1.6 Changing the Company Greeting and Incoming Call Service Setting When the VPS answers calls, it greets the callers with a Company Greeting and then activates an Incoming Call Service. The System Manager or System Administrator can choose: –...
  • Page 82 3.1 System Manager's Guide • [2] To select the System Greeting—Go to Step 13 • [3] To disable—Go to Step 13 Enter a Company Greeting number 1-32—Go to Step 13. Press [1], [2], [3], [4], or [5] to choose the desired setting entry. •...

  • Page 83: Delivering Messages

    3.1 System Manager's Guide 3.1.7 Delivering Messages The System Manager can deliver a message to multiple subscribers with one operation. Messages can be sent to all subscribers (Broadcasting Message feature) or to specified subscribers only. When delivering a message to specified subscribers, the System Manager can receive verification when the recipients listen to the message.
  • Page 84 3.1 System Manager's Guide Press [1] to record a message. Record the message after the tone and press [1]. Press [2] to accept the entry. Press [1] to specify the delivery time. Note • Press [2] to send the message immediately and go to step 15. Press [1] to specify the delivery time.

  • Page 85: Changing The System Manager's Password

    3.1 System Manager's Guide 3.1.8 Changing the System Manager's Password The System Manager must enter the System Manager password in order to log in before performing any System Manager task. In order to ensure system security, we recommend selecting a long (maximum 16 digits) password that can not be easily guessed.

  • Page 86: Message Manager's Guide

    3.2 Message Manager's Guide Message Manager's Guide 3.2.1 Logging in to the Message Manager's Mailbox The Message Manager must log in before performing any Message Manager task. To log in as the Message Manager, 3 items of information must be known: the extension number of a port connected to the VPS, the Message Manager's mailbox number, and the Message Manager's mailbox password.
  • Page 87 3.2 Message Manager's Guide Enter the Password followed by [#]. The Message Manager Service main menu will be played. To transfer General Delivery Mailbox messages, press [1]. To set up message waiting notification, press [2]. To customise your mailbox, press [3]. To set the clock, press [4].

  • Page 88: Managing The General Delivery Mailbox

    3.2 Message Manager's Guide 3.2.2 Managing the General Delivery Mailbox One of the Message Manager's functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox or mailboxes (Mailbox Groups may be used). This can be done at any time using the telephone.
  • Page 89 3.2 Message Manager's Guide Enter the destination mailbox number. Press [2] to accept the number. Press [2] to record a comment. Note • Press [1] to transfer messages without comment. Press [3] to add a mailbox number. Press [4] to review the Mailing List. Record comments and press [1].

  • Page 90: Setting Up Message Waiting Notification

    When a proprietary telephone with 6-line display is used, the number of new (unplayed) messages will be displayed while the message waiting lamp is lit. This feature is only available when the VPS is connected to a Panasonic KX-T series PBX using DPT Integration (see "DPT Integration" in the Glossary).
  • Page 91 3.2 Message Manager's Guide Note • If a telephone number has not been assigned to the selected device number, you cannot set the device status. See "Assigning Notification Numbers" to assign a telephone number. Press [1] or [2] to select the message type. •...
  • Page 92 3.2 Message Manager's Guide • [2] Accept • [3] Review • [4] Add more digits • [5] Insert a pause • [6] Insert a wait for dial tone • [7] Insert a beeper display command Press [1] to be notified by telephone or [2] by beeper (pager). Feature Manual...

  • Page 93: Customising The Message Manager's Mailbox

    3.2 Message Manager's Guide 3.2.4 Customising the Message Manager's Mailbox The Message Manager is able to customise the Message Manager's mailbox by specifying: (1) the password; (2) the extension numbers of Operator 1, 2, and 3; or (3) Telephone numbers 1 and 2 as the call forwarding destinations when Remote Call Forwarding is set to a trunk.
  • Page 94 3.2 Message Manager's Guide Enter the extension number. The VPS announces the current extension setting. Press [2] to accept it. Repeat steps 6-8 to assign or to delete the extension number for the Day, Night, Lunch and Break Modes for each operator. The VPS announces the current Telephone number 1 setting.

  • Page 95: Setting The System Clock

    3.2 Message Manager's Guide 3.2.5 Setting the System Clock The system clock can be set directly from the telephone. It is important to set the clock accurately because Message Waiting Notification, External Message Delivery, redialling and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting. The System Administrator and System Manager are also able to set the clock.

  • Page 96: Recording Messages

    3.2 Message Manager's Guide 3.2.6 Recording Messages The Message Manager is responsible for recording various system messages (menus, voice labels, system prompts, and system caller names) and is also responsible for maintaining the following: • Company Greetings—A maximum of 32 company greetings for business/non-business and lunch/break hours as well as holidays can be selected, recorded, or deleted as necessary.
  • Page 97 3.2 Message Manager's Guide • [2] Record the Company Name. • [3] Record the Custom Service Menus. • [4] Record the Voice Labels for Mailbox Groups. • [6] Record the Multilingual Selection Menu. • [8] Record the On Hold Announcement Menu. For the item selected in Step 3, follow these steps: •...
  • Page 98 Erased prompts can be restored if they were backed up using KX-TVM Maintenance Console (refer to 1.8.2 Utility—System Back Up in Programming Manual). For KX-TVM50: You can restore the original system prompts included with the KX- TVM50 using the included CD-ROM.

  • Page 99: Recording System Caller Names

    3.2 Message Manager's Guide The VPS plays the next prompt number. Repeat Steps 7d to 7g to record other prompts. Recording System Caller Names Before recording System Caller Names, the associated telephone numbers must first be programmed (See 2.5.3 System Caller Name Announcement in the Programming Manual.) Log in to the Main Menu.

  • Page 100: Remote Call Forwarding Set

    Note • The Remote Call Forwarding Set feature is only available when the VPS is connected to a Panasonic KX-T series PBX using DPT Integration. • By default, the extension number for the Message Manager's extension (assigned for Operator 1 in the Day Mode) is "0". However, the default setting cannot be used with this feature.
  • Page 101 3.2 Message Manager's Guide Enter the extension number. Confirm the entry is correct, then press [2] to accept it. Go to Step 10. Note • Press [1] to change the extension number—Return to Step 4. Press [1] or [2] to select telephone number 1 or telephone number 2 (go to Step 8), or press [3] to select another telephone number.

  • Page 102: Setting The Timed Reminder

    3.2 Message Manager's Guide 3.2.8 Setting the Timed Reminder The Message Manager can set or cancel the Timed Reminder. The telephone will ring at the set time according to the set mode (Once/Daily). Note • This setting is only available when the VPS is connected to a KX-TDA series PBX (MPR Version 2.1 or higher) using DPT Integration.

  • Page 103: List Of Prompts For Voice Mail And Aa Service

    There are over 1000 system prompts in the VPS. These prompts can be customised by re-recording them to change their content, or can be recorded in various languages (KX-TVM50: 3 languages; KX- TVM200: 10 languages). The maximum length of a prompt is fixed at 6 min.
  • Page 104 3.2 Message Manager's Guide Prompt No. Modifiable Prompts To add, press 4 To erase and exit, press To make this message private, press 1 Otherwise, press 2 Thank you for calling VM Prompts Prompt No. Modifiable Prompts Please enter your party's mailbox number ____ of the person's first name ____ of the person's first or last name To make the message urgent, press 1...

  • Page 105: Glossary

    Glossary Alternate Extension Group The extensions assigned to an Alternate Extension Group receive transferred calls via the sequence specified as the group's "Alternate Extension Transfer Sequence". APT Integration Digital integration between the VPS and certain KX-T series PBXs. Requires upgraded software in the PBX.
  • Page 106 Autoplay New Message The VPS plays new messages automatically when a subscriber, the System Manager, or the Message Manager logs in to his or her mailbox. Bookmark Enables a subscriber, the System Manager, or the Message Manager to set a specific point (Bookmark) in a message and easily resume playback later from that point.

  • Page 107: Delayed Ringing

    Company Greeting A maximum of 32 Company Greetings can be recorded to greet callers. One (or System Greeting or none) can be selected for each Day, Night, Lunch, Break, and Holiday service based on a port and trunk. Company Name This is played by the VPS to the intended receiver of an External Delivery Message when he or she is unable to enter correctly the password (if a password is required to listen to the message).

  • Page 108: Dpt Integration

    Delete Message Confirmation The VPS requests confirmation from the subscriber before erasing a message left in his or her mailbox. Delivery Time The time specified by the subscriber for the VPS to deliver a prerecorded message. Subscribers can specify the delivery time when leaving messages for other subscribers or when sending a message via External Message Delivery.
  • Page 109 Follow-On ID (see "Called Party ID") General Delivery Mailbox A special mailbox that is maintained by the Message Manager. If a caller does not have a DTMF- compatible telephone, the caller cannot dial numbers in order to connect himself or herself to an extension or mailbox.
  • Page 110 Intercom Paging Available with APT/DPT Integration only. If a subscriber has set Intercom Paging, the VPS will page the subscriber and announce that he or she is receiving a call. The VPS can announce prerecorded caller names using the Caller Name Announcement feature, or prompt the caller to record his or her name and announce the recorded name.
  • Page 111 Mailbox Number Normally the same number as the corresponding subscriber's extension number. Message Envelope Setting Specifies when message envelopes (message date and time, name of the person who recorded or transferred the message, telephone number of the caller) are announced. Envelopes can be played back before or after messages automatically, or only when the subscriber presses [2] [3] during or after message playback.

  • Page 112: On Hold Announcement Menu

    Multilingual Selection Menu Allows callers to select the language they would like to hear for voice guidance (system prompts). 3 languages can be selected for the Multilingual Selection Menu of the KX-TVM50; 5 languages for the KX-TVM200. Non-Subscriber A caller to the VPS who does not own a mailbox.

  • Page 113: Personal Greeting For Caller Id

    Personal Greetings Subscribers can record 3 greeting messages that greet callers who are directed to their mailboxes. The Personal Greeting heard by callers depends on the status of the subscriber or VPS. No Answer Greeting: Heard by callers when the subscriber does not answer. Busy Signal Greeting: Heard by callers when the subscriber is busy.
  • Page 114 Remote Call Forwarding Set Available with DPT Integration only. Allows subscribers and the Message Manager to program their extensions from a remote location to forward various types of calls (all calls, no answer, busy, etc.) to a desired extension, or to an outside telephone (Remote Call Forward to CO). Remote Call Forward to CO Available with DPT Integration only.
  • Page 115 System Administrator Is the person responsible for programming the most essential VPS settings. Unlike the Message Manager and the System Manager, who use a telephone to perform their duties, the System Administrator uses a PC running the KX-TVM Maintenance Console software to program the VPS. The System Administrator's handbook is the Programming Manual.

  • Page 116: Toll Saver

    Navigator Key. Voice prompts are not used. Voice Mail A general term used for messages recorded by the VPS and stored in subscriber mailboxes. A Voice Processing System, such as the Panasonic KX-TVM50, and KX-TVM200. Feature Manual...

  • Page 117: Index

    Index Feature Manual...
  • Page 118 Index Alternate Extension Group Fax Management APT Integration (KX-TVM50 only) Features Assigning Notification Numbers Auto Configuration (APT/DPT Integration Only) Auto Forwarding Glossary Auto Receipt Group Distribution List—Personal Automated Attendant Group Distribution List—System Automatic Log-in (APT/DPT Integration Only) Autoplay New Message...
  • Page 119 Index PIN Call Routing Utility Play System Prompt After Personal Greeting Playback Volume/Speed Control Port Service VM Menu (DPT Integration Only) Private Message Voice Mail Service Programming Instructions Voice Processing System Overview Receive Message What is a VPS? Recording by System Administrator Recording Menus and Voice Labels Recording Messages Recording System Caller Names...
  • Page 120 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

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