Mitsubishi Electric AE-200A Service Handbook page 66

[V Troubleshooting]
Symptom
A floor plan cannot be read. 1)
12
The display of the read floor
plan is strange in terms of
size, colors, etc.
13
Logged in to the initial
setting screen but the setting
buttons are in the pressed
14
state and operation is not
possible.
The initial settings data
cannot be read from a USB
memory device.
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Cause
The USB memory device is not
inserted properly.
2) A USB memory device that is
supported by the
AE-200/AE-50 is not being
used.
3) The name of a file you are
attempting to read is incorrect.
4) There are no files in the correct
location in the USB memory
device.
5) The created gif files contain
extension data (XMP, etc.).
6) The file size is not correct.
7) The USB memory device is
damaged.
8) The USB memory device was
removed and then reinserted
within a short period of time.
9) The AE-200/AE-50 has failed.
1) The size of the prepared
images is incorrect.
2) The colors used in the
prepared images are other
than the specified ones.
3) Free software was used to
create the gif images.
You are logged in as the
administrator user so you do not
have setting privileges.
1) The USB memory device is not
inserted properly.
2) The SetupData folder does not
exist in the USB memory
device. Or the folder is
incorrect.
3) A USB memory device that is
supported by the
AE-200/AE-50/EW-50 is not
being used.
4) The USB memory device is
damaged.
5) The USB memory device was
removed and then reinserted
within a short period of time.
6) The AE-200/AE-50/EW-50 has
failed.
Check procedure and remedy
Check causes 1) to 8). Take the measure corresponding to
the cause.
Cause 1) Check that the USB memory device is inserted
properly.
Cause 2) Refer to "III [9] (2) About USB memory devices."
Cause 3) Set a correct file name as described in the
instruction manual.
E.g.: floor _ 01.gif
If [Hide extensions for known file types] is set in
the folder settings of the PC on which the file was
created, check the file name in the properties.
Cause 4) Place the files in the root directory of the USB
memory device.
Cause 5) When creating gif files, set extension data to not
be included and then create the files.
Cause 6) Create a file in gif format that is fixed to 1890 dots
wide by 900 dots high for each floor.
Cause 7) Try using another USB memory device.
Cause 8) Restart the AE-200/AE-50 (power OFF → ON).
If the cause of the problem was none of causes 1) to 8), the
AE-200/AE-50 has failed. Replace the AE-200/AE-50.
Cause 1) If the prepared images are enlarged or displayed
tilted, the image sizes may be different than the
designated 1890 dots wide by 900 dots high.
Check that the prepared images are the correct
size.
Cause 2) If the colors become different from those of the
prepared images, check whether the images
have been created using the colors specified in
the instruction manual. Also, transparent gifs and
animation gifs cannot be used.
Cause 3) If free software is used to create the images, the
format may differ from the standard gif format. If
normal display is not possible, we recommend
using the following software to create images.
[Recommended software]
Photoshop CS* (* is the version)
Photoshop Elements * (* is the version)
Log in by entering the login name and password of the
maintenance user.
Check causes 1) to 5). Take the measure corresponding to
the cause.
Cause 1) Check that the USB memory device is inserted
properly.
Cause 2) Check that the name of the folder containing the
initial settings data is correctly set to SetupData
(including uppercase and lowercase).
Cause 3) Refer to "III [9] (2) About USB memory devices."
Cause 4) Try using another USB memory device.
Cause 5) Restart the AE-200/AE-50/EW-50 (power OFF →
ON).
If the cause of the problem was none of causes 1) to 5), the
AE-200/AE-50/EW-50 has failed. Replace the
AE-200/AE-50/EW-50.
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