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Table of Contents

   Summary of Contents for Mitsubishi Electric AE-200A

  • Page 2: Safety Precautions

    1. Safety precautions ► Observe these precautions carefully to ensure safety. ► After reading this manual, pass the manual on to the end user to retain for future reference. ► The user should keep this manual for future reference and refer to it as necessary. This manual should be made available to those who repair or relocate the units.
  • Page 3 Consult your dealer for the proper disposal of the controller. Improper disposal will pose a risk of environmental pollution. 1-2. Precautions for relocating or repairing the unit The controller must be repaired or moved only by qualified personnel. Do not disassemble or modify the controller.
  • Page 4: Table Of Contents

    AE-200/AE-50/EW-50 Service Handbook Contents [3] Troubleshooting and solutions depending on the I About this manual equipment ................50 [1] About the information in this manual ........2 1. How to determine the cause and resolve trouble based II Be sure to read before performing service work on the detected error display of the AE-200/AE-50/EW-50 ............
  • Page 5: I About This Manual

    [I About this manual] I About this manual [1] About the information in this manual ..................2...
  • Page 6: About The Information In This Manual

    ・ “Microsoft® Windows 7 Home Premium” is referred to as “Windows 7”, and “Microsoft® Windows 8.1” is referred to as “Windows 8.1”. ・ “Centralized Controller AE-200A/AE-200E” is referred to as “AE-200”. ・ “Centralized Controller AE-50A/AE-50E” is referred to as “AE-50”.
  • Page 7: Be Sure To Read Before Performing Service Work

    [II Be sure to read before performing service work] II Be sure to read before performing service work [1] Safety when performing service work ..................4 [2] Equipment and materials required for service work ..............4...
  • Page 8: Safety When Performing Service Work

    [II Be sure to read before performing service work] [1] Safety when performing service work Be sure to carefully read "Safety Precautions" at the beginning of this manual and perform service work while paying attention to safety. To ensure inspection and replacement work is performed safely, observe the following precautions when performing the work. Before replacing parts, be sure to turn off the breaker in the control panel and the main breaker outside the Turn off the control panel to shut off the power supply to the AE-200/AE-50/EW-50.
  • Page 9: System Restrictions And Notes

    [III System restrictions and notes] III System restrictions and notes [1] System configuration restrictions ....................6 [2] System Connection Examples ....................10 [3] Restrictions and Notes on AC Power Supply Wiring .............. 17 [4] Restrictions and Notes on Transmission Wiring ..............17 [5] M-NET address settings ......................
  • Page 10: System Configuration Restrictions

    [III System restrictions and notes] [1] System configuration restrictions (1) Managed equipment The devices that AE-200/AE-50/EW-50 can control are shown in the following table. [Legend] ○: Use possible, ×: Use not possible Function Monitoring/o Peak cut Night mode peration Model ○...
  • Page 11 [III System restrictions and notes] [Legend] ○: Use possible, ×: Use not possible Apportioned electricity billing function Apportioned electricity billing function*2 Function Model Metering method Manual input method ○ ○ CITY MULTI S series ○ ○ Y series ○ ○ HP series ○...
  • Page 12 [III System restrictions and notes] (2) Number of connectible/controllable units in a system Number of controllable units for AE-200/AE-50/EW-50 Item Description Managed equipment Number of controllable IC, LC, FU, AIC, RAC, PWFY, HWHP, Max. 50 *1 indoor units AI controllers, PI controllers, DIDO controllers*2, AHC*3 [Code] IC: Indoor unit (OA Processing unit [without interlock control]), LC: Free-plan LOSSNAY, FU: OA Processing unit (with interlock control), AIC: Mr.
  • Page 13 [III System restrictions and notes] (5) Operation block setting restrictions ・ An operation block is a collection of groups, and groups of different models (air-conditioning units, LOSSNAY, general equipment, etc.) can even be set in the same operation block. Group Operation block ・...
  • Page 14: System Connection Examples

    [III System restrictions and notes] [2] System Connection Examples The following shows the equivalent power supply of the AE-200/AE-50/EW-50 and transmission line power supply unit and the equivalent power consumption and the equivalent number of units of the DIDO controller, PI controller, and AI controller. Leave the power jumpers (CN41) of the outdoor units that are connected to M-NET centralized control transmission lines all connected to the CN41 in the same way as they were connected at the time of shipment.
  • Page 15 [III System restrictions and notes] (1) When using the M-NET transmission line of the AE-200 and there are 50 or fewer air-conditioning units (apportioned electricity billing function is not used) With the AE200, up to 50 air-conditioning units can be monitored and operated from the unit LCD screen or a Web browser. Also, if the EW-50 is connected instead of the AE-200, monitoring and operation from a Web browser are possible.
  • Page 16 [III System restrictions and notes] (2) When using the M-NET transmission line of the AE-200 and there are 51 or more air-conditioning units (apportioned electricity billing function is not used) Up to 200 air-conditioning units can be monitored and operated by using three AE-50/EW-50 expansion controllers. ・...
  • Page 17 [III System restrictions and notes] (3) When there are 50 or fewer air-conditioning units (apportioned electricity billing function is not used and M-NET transmission of the AE-200 is not used) When M-NET is connected to one AE-50 expansion controller, and AE-200 is used without using M-NET transmission line, up to 50 air-conditioning units can be monitored and operated from two AE-200/AE-50 locations.
  • Page 18 [III System restrictions and notes] (4) When there are 51 or more air-conditioning units (apportioned electricity billing function is not used and M-NET transmission of the AE-200 is not used) Up to 200 air-conditioning units can be monitored and operated by connecting an AE-200 and up to four AE-50/EW-50 expansion controllers.
  • Page 19 [III System restrictions and notes] (5) When using the apportioned electricity billing function and there are 50 or fewer air-conditioning units Each AE-50/EW-50 expansion controller can monitor and operate up to a total of 50 air-conditioning units using the apportioned electricity billing function.
  • Page 20 [III System restrictions and notes] (6) When using the apportioned electricity billing function and there are 51 or more air-conditioning units By using4 AE-50/EW-50 expansion controllers, up to a total of 200 air-conditioning units can be monitored and operated using the apportioned electricity billing function.
  • Page 21: Restrictions And Notes On Ac Power Supply Wiring

    [III System restrictions and notes] [3] Restrictions and Notes on AC Power Supply Wiring (1) Notes Perform electrical work in accordance with the instructions in the installation manual. To prevent electrical noise from the power supply wiring affecting the wiring for transmission (control), lay the power supply wiring at least 5 cm (2 in) apart if laying the wiring in parallel.
  • Page 22 [III System restrictions and notes] The following shows an example of a wiring diagram for the M-NET transmission line of CITY MULTI. The example in the figure below shows the cable length limit of centralized control M-NET transmission line and indoor-outdoor M-NET transmission line for each system.
  • Page 23: M-net Address Settings

    [III System restrictions and notes] [5] M-NET address settings The setting range for the address setting differs depending on the device. (1) AE-200 Use "0" (factory setting) for the address of the AE-200. Change it to a value within the range of 201 to 250 only if it duplicates the address of another controller (BM adapter, etc.). Address setting range Setting method When enabled...
  • Page 24: Restrictions And Notes On Network Wiring

    [III System restrictions and notes] [6] Restrictions and notes on network wiring NOTE: When connecting the AE-200/AE-50/EW-50 to the Internet, be sure to use a VPN router or other security device to prevent unauthorized access. (1) About LAN We recommend using 100BASE-TX for the LAN. Also, with regard to the category of LAN cables, use category 5 or better for reasons such as availability and connectivity with optical cables (100BASE-FX).
  • Page 25: Ip Address Settings

    [III System restrictions and notes] [7] IP address settings We recommend using the IP addresses in the following table for the AE-200/AE-50/EW-50, TG-2000A, and other equipment when using a dedicated LAN. Model IP address range AE-200/EW-50 unit *1 [192.168.1.1] to [192.168.1.40] AE-50/EW-50 unit *1 [192.168.1.211] to [192.168.1.249] PC for browser...
  • Page 26: Switch Settings

    [III System restrictions and notes] [8] Switch Settings (1) AE-200/AE-50/EW-50 Switch Settings The power jumper (CN21) needs to be set (disconnected/connected) depending on the system configuration. For details, refer to "III [2] System connection examples." (2) Main board of outdoor units The following shows the DIP switches to use for a system with the AE-200/AE-50/EW-50 connected.
  • Page 27: Other Points To Note

    ・ There may be cases when the general equipment cannot be monitored or operated due to, for example, a disconnection of the wiring between the general equipment or a failure of the DIDO controller or PLC. In such a case, Mitsubishi Electric will not be held liable in the event of any damages.
  • Page 28: Product Specifications And Functions

    [IV Product specifications and functions] IV Product specifications and functions [1] Structure of AE-200/AE-50/EW-50 ..................25 1. External dimensions ......................25 2. Location of main parts ......................27 3. Electrical wiring diagram ...................... 30 4. How to remove and attach the cover .................. 32 [2] Product specifications of AE-200/AE-50/EW-50 ..............
  • Page 29: Structure Of Ae-200/ae-50/ew-50

    [IV Product specifications and functions] [1] Structure of AE-200/AE-50/EW-50 1. External dimensions (1) AE-200/AE-50 *1 Unit: mm (in) 25 (0.9)*2 40 (1.6) 284 (11) M4 hex socket bolt (2.5 mm (0.1 in) across flats)*3 Bottom hooks 246 (9.6) 261.2 (10.2) 217 (8.5) Mounting screws The dimensions of the AE-200 and AE-50 are the same.
  • Page 30 [IV Product specifications and functions] (2) EW-50 When attaching L-fittings 152 (6) 38 (1.5) 100 (3.9) 169 (6.7) 92 (3.6) 172 (6.8) When mounting on DIN rails 23 (0.9) 150 (5.9) 46 (1.8) * For the installation method, refer to "4. Installation" in the EW-50 Installation and Instructions Manual...
  • Page 31: Location Of Main Parts

    [IV Product specifications and functions] 2. Location of main parts (1) Front of AE-200/AE-50 Power LAN1 ON/OFF USB port for USB LAN2 memory Status device Reset switch Collective ON/OFF switch Model name Display/touch panel Decorative cover * In the case of the AE-50, the model name at the bottom right is "AE-50." * To remove the decorative cover, you need to remove the hex socket bolt at the bottom.
  • Page 32 [IV Product specifications and functions] (2) Back of AE-200/AE-50 Service cover To remove the service cover, you need to remove the two fixing screws from the back and then unhook the hooks at the bottom. When attaching the service cover, be sure to hook the hooks before securing the cover with the two screws.
  • Page 33 [IV Product specifications and functions] (3) Front of EW-50 Description Lit in green Power ON Power Unlit Power OFF Lit in green One or more air conditioning units are ON.*1 ON/OFF Blink in green One or more air conditioning units or other related equipment are in error. Unlit All air conditioning units are OFF.*1 Blink in orange...
  • Page 34: Electrical Wiring Diagram

    [IV Product specifications and functions] 3. Electrical wiring diagram (1) AE-200/AE-50 Board Code Name Board Code Name Power terminal block Connector (external I/O) M-NET M-NET transmission terminal block Connector (pulse input) SUBPWR CN21 Jumper (power supply selector) D651 LED (POWER) F751 Fuse (250 VAC T6.3AH) D652...
  • Page 35 [IV Product specifications and functions] (2) EW-50 Board Code Name Board Code Name Power terminal block Connector (external I/O) M-NET transmission terminal block M-NET Connector (pulse input) CN21 Jumper (power supply selector) Switch (IP address setting) SUBPWR F751 Fuse (250 VAC T6.3AH) D651 LED (POWER) F752...
  • Page 36: How To Remove And Attach The Cover

    [IV Product specifications and functions] 4. How to remove and attach the cover (1) AE-200/AE-50 Item Work procedure Illustrations Use the supplied hex key to remove the hex socket bolt from the bottom of the decorative cover. Attach the decorative cover to the AE-200/AE-50 unit and then use the supplied hex key to screw the hex socket bolt into the bottom of the decorative cover.
  • Page 37 [IV Product specifications and functions] (2) EW-50 Item Work procedure Illustrations Remove the two fixing screw and lift up the service cover. Hook the claws at the top of the service cover onto the EW-50 unit and then secure the cover with the fixing screws.
  • Page 38: Product Specifications Of Ae-200/ae-50/ew-50

    [IV Product specifications and functions] [2] Product specifications of AE-200/AE-50/EW-50 1. Product specifications (1) Product specifications The following shows the product specifications of the AE-200/AE-50. Item Specifications Power supply (for Rated input 100–240 VAC ± 10%; 50/60 Hz Single-phase driving unit) Power consumption 12 W M-NET equivalent power supply...
  • Page 39 [IV Product specifications and functions] (2) Default Settings The following table lists the default settings of the AE-200/AE-50/EW-50. Item AE-200A/AE-50A/EW-50A AE-200E/AE-50E/EW-50E Date and time settings April 1, 2014 IP addresses 192.168.1.1 Subnet mask 255.255.255.0 Gateway address Unset M-NET address Range of prohibited controllers...
  • Page 40: Ae-200/ae-50/ew-50 Unit Functions And Web Browser Functions

    [IV Product specifications and functions] 2. AE-200/AE-50/EW-50 unit functions and Web browser functions The following table lists the AE-200/AE-50/EW-50 unit functions and Web browser functions. ○: Function available Item Description ON/OFF/Test run The equipment can be turned on and off and operated per group, per block, or per floor, or ○...
  • Page 41 [IV Product specifications and functions] Item Description Enable/disable Schedules can be enabled or disabled per group, per block, or per floor, or collectively. ○ ○ schedule Prohibit local remote The items for prohibiting operation from a local remote controller can be selected per group, per controller operation block, or per floor, or collectively.
  • Page 42 [IV Product specifications and functions] Item Description Unit information Items common to the AE-200/AE-50/EW-50 unit and Web browser (Basic system) The unit name, ID number, whether expand system, date display format, time display format, temperature display format, room temperature display, pressure display format, and sensor display format (occupancy, lighting, and humidity) show/hide settings can be set.
  • Page 43 [IV Product specifications and functions] Item Description Clear comparison data If an AE-50, EW-50, or PI controller is replaced when using the apportioned electricity billing function, clear the comparison data of the AE-50/EW-50 or PI controller. ○ * Comparison data is the data used to compare the latest values on the AE-50/EW-50 and PI controller with the values on the AE-200 when the previous apportionment was calculated, and calculate the increment.
  • Page 44: Pc Operating Environment

    [IV Product specifications and functions] [3] PC operating environment PC operating environment for Web monitoring The following environment is required for the PC to monitor and operate air-conditioning units with a Web browser. Item Description 1 GHz or faster Memory 512 MB or more Screen resolution 1024 x 768 or higher recommended...
  • Page 45: Various Functions

    [IV Product specifications and functions] [4] Various Functions 1. Functions and required equipment and materials The following table lists the functions supported by the AE-200/AE-50/EW-50 and the products and software required for those functions. [Legend] ○: Required System components Other Function ○...
  • Page 46 ○ About the peak cut function NOTE: ・ When using the peak cut function, please understand that Mitsubishi Electric cannot compensate for any damages in the event of electricity consumption exceeding the electricity values of the contract as a result of a control operation setting mistake, failure of an AE-200/AE-50/EW-50, PLC, PI controller, E-Energy, or demand controller, or other problem.
  • Page 47: Functions And Licenses

    [IV Product specifications and functions] 2. Functions and licenses Legend ○: License required Function Licenses Supplementary explanation ○ Web browser ○ Personal browser ○ Error mail notification ○ management (TG-2000A) Integrated ○ Yearly/weekly schedule TG-2000A Electric energy charge (electric Method that does not use an electricity meter. TG-2000A is required. ○...
  • Page 48: How To Check The Version Of Ae-200/ae-50/ew-50

    [IV Product specifications and functions] [5] How to check the version of AE-200/AE-50/EW-50 Check the version of AE-200/AE-50/EW-50 in one of the following ways. Method 1: While the Monitor/Operation screen is displayed on the AE-200/AE-50 unit, press the button at the top right of the screen to display the Login screen.
  • Page 49: Troubleshooting

    [V Troubleshooting] V Troubleshooting [1] Before performing failure diagnosis ..................46 [2] Error code list ..........................46 1. List of error codes for errors detected by the AE-200/AE-50/EW-50 ......... 46 2. Error and preliminary error code list ..................47 [3] Troubleshooting and solutions depending on the equipment ..........50 1.
  • Page 50: Before Performing Failure Diagnosis

    [V Troubleshooting] [1] Before performing failure diagnosis If the AE-200/AE-50/EW-50 is not operating normally, first check the following items. (The following items are for the maximum system configuration. Just check the items for the applicable equipment.) Item Are the AE-200/AE-50/EW-50, PC, PLC, HUB, power supply unit, and other equipment and air-conditioning units powered on? Is a power cable or transmission line disconnected? Is 100 to 240 VAC applied on the AC power cable of the AE-200/AE-50/EW-50?
  • Page 51: Error And Preliminary Error Code List

    [V Troubleshooting] 2. Error and preliminary error code list The following shows the error and preliminary error codes used for air-conditioning systems. Each air-conditioning unit and other equipment uses some of these error and preliminary error codes. Error and Error and preliminary Description preliminary...
  • Page 52 [V Troubleshooting] Error and Error and preliminary Description preliminary Description error codes error codes Electric system not operate due to overcurrent Inverter cooling fan trouble - Inverter No.: * 4100 426* shut-off Electric system not operate due to overcurrent Sensor trouble 4101 5000 protection...
  • Page 53 [V Troubleshooting] Error and Error and preliminary Description preliminary Description error codes error codes 7105 System abnormality - Address setting over 254 Other communication errors 6820 Other communication errors - Transmission line 7106 System abnormality - Attribute setting error 6821 busy Other communication errors - No communication 7107...
  • Page 54: Troubleshooting And Solutions Depending On The Equipment

    [V Troubleshooting] Troubleshooting and solutions depending on the equipment 1. How to determine the cause and resolve trouble based on the detected error display of the AE-200/AE-50/EW-50 The following shows the details, causes, and solutions for the error codes of errors detected at the detection source by the AE-200/AE-50/EW-50.
  • Page 55 [V Troubleshooting] Description and method of Error code Cause Check procedure and remedy detection Apportioned calculation LAN contact failure Cause 1) Check that the LAN cables data collection error The power of the HUB is not on. between the Error detected when an The IP address has not been set.
  • Page 56 [V Troubleshooting] Description and method of Error code Cause Check procedure and remedy detection When AE-200/AE-50 Remove the four screws in the positions indicated in the figure below, and remove the back cover. When you remove the back cover, you will be able to see the SD card. SD card Note: When attaching the back cover to the AE-200/AE-50 unit, be sure to follow the procedure below.
  • Page 57 [V Troubleshooting] Error Description and method Cause Check procedure and remedy code of detection Communication error - There are two more units with the same Causes 1) and 2) Find the unit that has the same Address duplicate address among the address as the unit where the Error detected when AE-200/AE-50/EW-50, outdoor units,...
  • Page 58 [V Troubleshooting] Error Description and method Cause Check procedure and remedy code of detection Communication error - Cause 1) When work was performed or the polarity was changed for the transmission line of either Transmission processor an indoor unit or outdoor unit while the power was left on, the waveform changed and an hardware error error was detected when the transmission data collided.
  • Page 59 [V Troubleshooting] Error Description and method Cause Check procedure and remedy code of detection M-NET communication Incorrect initial settings An AHC ADAPTER No ACK return error was error - No ACK return The address of the other party on the displayed on the remote controller or centralized Error detected by M-NET transmission line changed...
  • Page 60 [V Troubleshooting] Error Description and method Cause Check procedure and remedy code of detection Communication error - Check causes 1) to 4). Occurrence source address: Outdoor unit No ACK return Fix the problem if you find the cause, and 1) The transmission line of the centralized Error detected by the proceed to b) if you do not find the cause.
  • Page 61 [V Troubleshooting] Error Description and method Cause Check procedure and remedy code of detection Communication error - Check whether the address that does not exist in Address that should not exist No ACK return the system configuration is set in the group An address that does not exist is set in the Error detected by the registration, interlock LOSSNAY settings, or...
  • Page 62 [V Troubleshooting] Error Description and method Cause Check procedure and remedy code of detection System abnormality - The ALPHA2 program was created and Causes 1) and 2) Different unit model error run without using the base program Confirm that the ALPHA2 internal program uses ALPHA2 program supplied with AHC ADAPTER.
  • Page 63: Error Judgment Based On The Status Led Display Of The Ae-200/ae-50/ew-50

    [V Troubleshooting] 2. Error judgment based on the STATUS LED display of the AE-200/AE-50/EW-50 The AE-200/AE-50/EW-50 indicates its internal status with the STATUS LED. The following table shows the LED lighting states, operating status, check methods, and solutions. STATUS LED (Lighting color and Operation status Cause...
  • Page 64: Troubleshooting Depending On The Trouble Symptoms Of The Ae-200/ae-50/ew-50 And Trouble Examples

    [V Troubleshooting] 3. Troubleshooting depending on the trouble symptoms of the AE-200/AE-50/EW-50 and trouble examples (1) When AE-200/AE-50/EW-50 unit functions Symptom Cause Check procedure and remedy The LCD remains off and no AC power is not being Cause 1) Check the voltage of the AC power supply terminal operation is possible.
  • Page 65 [V Troubleshooting] Symptom Cause Check procedure and remedy The initial settings data The USB memory device is not Check causes 1) to 5). Take the measure corresponding to cannot be output to a USB inserted properly. the cause. memory device. There is no free space in the Cause 1) Check that the USB memory device is inserted USB memory device.
  • Page 66 [V Troubleshooting] Symptom Cause Check procedure and remedy A floor plan cannot be read. 1) The USB memory device is not Check causes 1) to 8). Take the measure corresponding to inserted properly. the cause. A USB memory device that is Cause 1) Check that the USB memory device is inserted supported by the properly.
  • Page 67 [V Troubleshooting] Symptom Cause Check procedure and remedy The displayed set External temperature interlock Cause 1) If external interlock control is set, the set temperature differs from the control is set. temperature is changed automatically according set temperature. Peak cut control is being to the outdoor temperature.
  • Page 68 [V Troubleshooting] Symptom Cause Check procedure and remedy A buzzer sounds The AE-200/AE-50 has failed. The AE-200/AE-50 has failed. (continuous beeping sound) (Internal power supply failure, etc.) Replace the AE-200/AE-50. and the screen is not displayed after turning on the power of the unit. The set temperature is not One of the following local This symptom is likely when causes 1) to 3) are all met and...
  • Page 69 [V Troubleshooting] (2) When Web browser for AE-200/AE-50/EW-50 Symptom Cause Check procedure and remedy Display by the Web LAN communication error. Enter the following in the command prompt on the PC, press the [Enter] browser is not key, and check the response. possible.
  • Page 70 [V Troubleshooting] Symptom Cause Check procedure and remedy Other than the login page is Register the login page to Favorites from the login screen. Display by the Web browser is not registered in Favorites of possible. Internet Explorer. Display by the Web browser is Clear the cache (temporary files) of Internet Explorer and Java Plug-in.
  • Page 71 [V Troubleshooting] Symptom Cause Check procedure and remedy The controls of the Web browser and Java The Web browser with which AE-200/AE-50/EW-50 Web can be used is Web browser are versions are different. Internet Explorer version 8.0 or later. grayed out and If the browser used is earlier than version 8.0, problems may occur, such display is not possible as not being able to display the Web screen at all or not being able to...
  • Page 72 [V Troubleshooting] Symptom Cause Check procedure and remedy A message such as When caused by Java Enable Java content. Click [Control Panel] → [Java] to open [Java Control Panel]. "Application blocked Java content in the by Java Security," "If Click the [Security] tab. browser is not enabled.
  • Page 73: M-net Transmission Waveform And Noise Check Procedure

    [V Troubleshooting] [4] M-NET transmission waveform and noise check procedure The AE-200/AE-50/EW-50 performs control while signals are exchanged between AE-200/AE-50/EW-50, outdoor units, indoor units, and remote controllers (M-NET remote controllers) through M-NET. The interference of noise or the like on the transmission line will cause normal transmission to no longer be possible and erroneous operation.
  • Page 74 [V Troubleshooting] (3) Check and solution If noise is confirmed in the waveform or any of the errors of the error codes in (1) occur, perform the following checks. Error description Action Are the transmission line and power cable Lay the power cable as far away as possible. When laying the (100—240VAC) routed together? cables over a long distance, provide a space of at least 5 cm between them.
  • Page 75: Lan Communication Error Check Procedure

    [V Troubleshooting] [5] LAN communication error check procedure This section describes how to check and resolve trouble when the equipment does not operate normally and there are symptoms related to a LAN communication error such as when an error code for a LAN communication error is displayed and Web browser display is not possible.
  • Page 76 [V Troubleshooting] From To C To B Replace the LAN cables with ones that are within 100 m Is the length of each (328 ft). Reference) In the case of an optical cable, check LAN cable within 100 that the relevant standards are met. m (328 ft)? Replace the LAN cables with ones that are straight cables Are the LAN cables...
  • Page 77 [V Troubleshooting] [How to check the IP address of the AE-200/AE-50/EW-50] Check the IP address setting of each equipment to confirm that there is not a duplicate IP address set for equipment connected to the same network. (1) How to check IP address of the AE-200/AE-50 unit The IP address of the AE-200/AE-50 can be checked in [Initial Settings] - [Network] screen.
  • Page 78: About The Check Method Using Ping

    [V Troubleshooting] 2. About the check method using ping (1) Notes This section contains notes on performing a check. Read them before you perform a check. Be sure to obtain the permission of the network administrator to connect a PC to the network for the check and also check that the IP address is one that it is alright to use.
  • Page 79 [V Troubleshooting] (3) When 0003 or 6920 error on the TG-2000A in the check item using ping Use a PC to check the communication status of equipment for which a communication error is occurring between equipment. HUB 1 HUB 2 TG-2000A AE-50 (or EW-50)
  • Page 80 [V Troubleshooting] From To B The LAN cable connecting HUB 1 and HUB 2 may have failed. Replace the LAN cable and then return to Is pinging the IP address of the the beginning and check the TG-2000A successful when the communication between the equipment.
  • Page 81 [V Troubleshooting] [Ping check method] Ping the AE-200, AE-50, EW-50, etc. from the command prompt of a PC. How to display the command prompt In Windows 7 Display the Start menu of Windows. Select [Command Prompt]. Run the following in the command prompt. ping␣-t␣[IP address of AE-200, AE-50, etc.] Single-byte space (1 character) [Example] ping -t 192.168.1.1...
  • Page 82 [V Troubleshooting] [How to check when a LAN communication error occurs in a system connected via a router (how to isolate the cause)] When LAN communication is not performed properly (pinging is not successful*1) in a system connected using a router, you can isolate the cause as follows.
  • Page 83: Peak Cut Troubleshooting

    [V Troubleshooting] [6] Peak cut troubleshooting The following shows troubleshooting for the peak cut function. * Before carrying out troubleshooting, check whether or not the peak cut settings have been configured. Item Are the block settings configured? Are the peak cut settings configured? Is the license registered to each AE-200/AE-50/EW-50? →...
  • Page 84: Energy Management Troubleshooting

    [V Troubleshooting] [7] Energy management troubleshooting The following shows troubleshooting for energy management * Before carrying out troubleshooting, check whether or not the energy management settings have been configured. Item Are the external temperature sensor settings configured? Is apportioning mode of the indoor unit set? Are the settings of the apportioning source electricity meter of the indoor unit configured? * For the setting procedures, refer to the Instruction Book (Web Browser for Initial Settings).
  • Page 85: Q & A

    [VI Q & A] VI Q & A [1] About the entire system ......................82 [2] About Web browsers ........................ 82 [3] About the AE-200/AE-50/EW-50 Centralized Controller............84 [4] About optional functions ......................86 [5] About models other than air-conditioning units ............... 87 [6] Other ............................
  • Page 86: About The Entire System

    [VI Q & A] [1] About the entire system Question Answer Is the centralized control of another The ON/OFF operation and error status of another company's air-conditioning units company's air-conditioning units can be managed from AE-200/AE-50/EW-50 by using a DIDO controller to connect to possible? contact points.
  • Page 87 [VI Q & A] Question Answer The login screen is displayed when The problem can be resolved by performing either procedure [1] or [2]. moving to another page in the Web Use the 32-bit version of Internet Explorer, even in the 64-bit version of Windows browser.
  • Page 88: About The Ae-200/ae-50/ew-50 Centralized Controller

    [VI Q & A] [3] About the AE-200/AE-50/EW-50 Centralized Controller Question Answer Can two AE-200 be connected to the Yes, but there are restrictions. same M-NET line? When does the unit LCD backlight turn The backlight turns off when three minutes elapse without any operation input. off? However, the backlight will remain lit if an error is occurring.
  • Page 89 [VI Q & A] Question Answer Is there a way to erase all group No, there is not. registrations in one go? (This function is not provided as we wish to prevent all registrations being erased by accident.) Can a floor plan of the AE-200/AE-50 No, it cannot be used.
  • Page 90: About Optional Functions

    The target for peak cut control performed by a AE-200/AE-50/EW-50 system is only and other equipment? Mitsubishi Electric's air-conditioning units (products incorporating M-NET). Is peak cut control possible for a DIDO A DIDO controller is not supported for peak cut control.
  • Page 91: About Models Other Than Air-conditioning Units

    [VI Q & A] [5] About models other than air-conditioning units Question Answer LOSSNAY Can OA Processing unit and LOSSNAY be set to the Yes they can be set to the same group but their functions same group? differ so set them to different groups. Is the humidification operation possible when the No, it is not.
  • Page 92: Test Run Check Lists For Initial Work And Expansion

    [VII Test run check lists for initial work and expansion work] VII Test run check lists for initial work and expansion work [1] Setting check list........................89 [2] Test run check list ........................90 1. Test run check sheet ......................90 [3] Peak cut settings check list ......................
  • Page 93: Setting Check List

    [VII Test run check lists for initial work and expansion work] [1] Setting check list Configure the settings for the functions you wish to operate and then perform the following checks. For the setting procedures, refer to "Instruction Book" for the unit or "Instruction Book (Web Browser for Initial Settings)." ○: Settable Initial Charge...
  • Page 94: Test Run Check List

    [VII Test run check lists for initial work and expansion work] [2] Test run check list Before performing a test run Be sure to complete the test run on the air-conditioning units before performing the test run check of the AE-200/AE-50/EW-50. 1.
  • Page 95 [VII Test run check lists for initial work and expansion work] Test run check sheet No.[ Date Check AE-200/AE-50/EW-50 IP address of No.[ ] [ Name of managed equipment Test run procedure and check results Group unit of ON/OFF operation Remote performed by AE-200/AE-50/EW-50 Unit...
  • Page 96 [VII Test run check lists for initial work and expansion work]...
  • Page 97: Peak Cut Settings Check List

    Building name: [ Date n setting peak cut (each level). Setting level: [ AE-200/AE-50/EW-50 IP address [ Group No. Indoor unit control details Indoor unit control time Outdoor unit address Name ormed [ ] °C ([ ] °F) ween the inlet temperature and set temperature is greater than the set value, peak cut control (level 0) is not performed.
  • Page 98: About The Peak Cut Operation Check

    [VII Test run check lists for initial work and expansion work] 2. About the peak cut operation check Perform peak cut control and check whether or not the air-conditioning units are operating or set as specified below for each control level.
  • Page 99: Apportioned Electricity Billing Test Run Check List

    [VII Test run check lists for initial work and expansion work] [4] Apportioned electricity billing test run check list When using the apportioned electricity billing function, be sure to perform the billing test run. To perform the billing test run using the AE-200, output the test run check sheet with Initial Setting Tool and then perform the check. For details, refer to "7.
  • Page 100: Work Procedure

    [VII Test run check lists for initial work and expansion work] 3. Work procedure When expanding the air-conditioning system, carry out the work as described in the following procedure. The steps distinguish between the "monitor/operation" and "general equipment monitor/operation" functions. Carry out all steps corresponding to the functions being used.
  • Page 101: Maintenance

    [VIII Maintenance] VIII Maintenance [1] AE-200/AE-50/EW-50 update procedure ................98...
  • Page 102: Ae-200/ae-50/ew-50 Update Procedure

    [VIII Maintenance] [1] AE-200/AE-50/EW-50 update procedure There are two procedures for the AE-200/AE-50/EW-50 software: "1. Procedure using a USB memory device" (cannot be used for EW-50) and "2. Procedure using a Web browser." Perform the update for all AE-200/AE-50/EW-50 and ensure that the software version matches. [Required equipment] Procedure using a USB memory device ・...
  • Page 103 [VIII Maintenance] [Notes] (1) When newly preparing a update PC, ensure that the IP address that is used does not duplicate the IP address used by the AE-200/AE-50/EW-50 or other equipment. (2) When the equipment is connected to an existing LAN (when a dedicated LAN is not used for the AE-200/AE-50/EW-50), we recommend separating the AE-200/AE-50/EW-50 to be updated from the existing LAN and then performing the update.
  • Page 104 [VIII Maintenance] [Work procedure 1: Update PC settings] (Procedure using a Web browser) (1) Change the IP address of the PC. Click [Start] → [Control Panel] → [Network Connections], right-click [Local Area Connection], and select [Properties] to display the following dialog box. Select [Internet Protocol Version4 (TCP/IPv4)] and click [Properties].
  • Page 105 [VIII Maintenance] [Work procedure 2: Updating the AE-200/AE-50] Procedure using a USB memory device (1) Check that the update file is correct and then copy it directly below the root folder of a USB memory device. (2) Log in to the Initial Settings screen and touch [Maintenance] - [Update] in the menu to open the update screen. (3) Use a hex key to remove the cover and then insert the USB memory device.
  • Page 106 [VIII Maintenance] Procedure using a Web browser (1) Check that the PC set in [Work procedure 1] and the AE-200/AE-50/EW-50 for updating are connected with a LAN cable. (2) Turn on the power of the AE-200/AE-50/EW-50 and insert the CD (or USB memory device) containing the update file into the PC. (3) Enter the following webpage address into the address bar of the Web browser and then press the [Enter] key.
  • Page 107 [VIII Maintenance] (6) Click the [Browse...] button and select the update file (AExx_FW####.dat) on the update CD or USB memory device. (7) Click [Start Update] to begin the AE-200/AE-50/EW-50 update process. The update will take approximately 10 minutes. Do not disconnect the LAN cable or turn off the power of the AE-200/AE-50/EW-50 during the update. The update program data begins to be transmitted to the connected AE-200/AE-50/EW-50.
  • Page 108 [VIII Maintenance] When restarting of the AE-200/AE-50/EW-50 is complete, the update is finished. Check that the displayed version is the same as version of the update file. Also check that the version displayed on the LCD screen is the same. For how to check the version, refer to "IV [5] How to check the version of AE-200/AE-50/EW-50."...

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  • Neethi Nov 20, 2018 12:29:
    I using Ae 200 Mitsubishi CRC ,the error 6920 how to solve this problem