A: Troubleshooting - Lantronix SecureLinx Spider User Manual

A: Troubleshooting

1. No connection can be established to the Spider
Check cabling. Are both USB cables, or all of the USB and PS/2 cables plugged in?
Are both Pwr LEDs lit? Is the Ethernet cable plugged in, and the Link light lit? Is there
Activity?
Have a look on your network. Verify your network configuration (IP address, router).
Send a ping request to the Spider to find out whether the Spider is reachable via the
network. Establish a direct connection between the Spider and the client. If you use a
firewall then check the appropriate port for accepting connections. The TCP ports 80
(for HTTP) and 443 (for both HTTPS and RFB) have to be open (the server providing
the firewall has to accept incoming TCP connections on these ports). You may
restrict these connections to the IP addresses used by the Spider and your client.
2. Login on the Spider fails.
Verify both your user login and your password. By default, the user sysadmin has
the password PASS. Ensure the web browser is configured to accept cookies.
3. The Remote Console window of the Spider does not open.
A firewall may prevent the access to the Remote Console (TCP port 443). If there is
a proxy server between the Spider and your host, then you may not be able to
transfer the video data using RFB. Check the settings of the Spider and choose a
different server port used for RFB transfer. A Java Runtime Environment may not be
installed, or may be disabled.
4. The video quality is bad or the picture is grainy.
Enter the Remote Console and click the Auto Adjust button to adjust the Spider's
video input parameters to the correct values.
5. Special key combinations (e.g. ALT+F2, ALT+F3) are intercepted by the client
system and not transmitted to the remote computer.
You have to define a Button Key. This can be done in the Remote Console settings.
Alternatively, use the soft keyboard feature.
6. The Spider web pages are not displayed correctly.
Check your browser's cache settings. Ensure the cache settings are not set to "do
not check for newer pages". Otherwise the web pages may be loaded from your
browser cache and not from the Spider.
7. Every time I open a dialog box with some buttons the mouse pointers are not
synchronous anymore.
Disable the setting Automatically move mouse pointer to the default button of
dialog boxes in the mouse settings of your operating system.
SecureLinx Spider User Guide 55