Chapter 5: Call Handling; Call Handling; Answering A Call - Avaya 9621G User Manual

Chapter 5: Call Handling

Call Handling

Answering a call

About this task
When you receive an incoming call, the phone selects the incoming call automatically. However, if
you are already on a call or if you receive more than one incoming call at a time, you might need to
select the call you want to answer manually.
The phone displays an incoming call as a green line with a ringing bell icon. To answer the call, tap
the call appearance line.
Note:
The procedure for answering a call might vary depending on how the administrator has
configured your phone.
Procedure
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset to answer using handset or touch the ringing call
appearance line, or tap Answer softkey to answer the call using the speakerphone, or press
Headset to answer using the headset.
• If you are on another call, you might need to put the active call on hold first before answering the
new call. If the phone does automatically display the incoming call, you can tap Ans Hold softkey
or incoming call appearance to automatically put the first call on hold when you answer the new
call. Also, you can tap Ans Drop softkey to automatically drop the first call when you answer the
new call.
• If you have paired a Bluetooth headset for use with the 9641G or 9641GS deskphone, press the
Answer button on the Bluetooth headset to answer an incoming call.
• To automatically display the Phone screen when you receive an incoming call, set the Phone
Screen on Ringing option to Yes.
May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323
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