Avaya 9621G Quick Reference

Avaya 9621G/9641G/9641GS
IP Deskphones H.323 Quick
Reference
Menu options
The following image shows the menu options that are
available to you to view the current settings and configure
the required parameters on the 9600 Series IP
Deskphones.
Home
Options
Call
and
Settings Settings
Settings
Application
My Brightness
Bluetooth
Settings
Pictures
Settings
Screen and
Network
Sound
Contrast
Weather Information
Options
VPN Advanced
Personalized
World
Options
Settings Ringing
Clock
Automatic
Gain
Favorites
Button
Logout
Control
Help
Cliicks
Handset
Light
Error
Browser
Equalization
Off Tones
Phone
Touch
Backup
Screen
Screen
Restore
Cleaning Width
About
Enable
Avaya IP
Bluetooth Language
Deskphone
Acoustic
Show Quick
Protection
Touch Panel
Return to
Home Screen
Note:
®
Bluetooth setup option is available on the Avaya
9641G and 9641GS IP deskphones. Your deskphone
might not display some options on your deskphone if
your administrator has not configured the options for
your extension.
Answering and making a call
Answering a call
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset to
answer using handset or touch the ringing call
appearance line, or tap Answer softkey to answer
the call using the speakerphone, or press Headset
to answer using the headset.
Release 6.8.3
• If you are on another call, you might need to put the
Issue 1
active call on hold first before answering the new
November 2019
call. If the phone does automatically display the
©
2019, Avaya Inc.
All Rights Reserved.
incoming call, you can tap Ans Hold softkey or
incoming call appearance to automatically put the
first call on hold when you answer the new call.
Also, you can tap Ans Drop softkey to
automatically drop the first call when you answer
the new call.
• If you have paired a Bluetooth headset for use with
the 9641G or 9641GS phone, press the Answer
button on the Bluetooth headset to answer an
incoming call.
• To automatically display the Phone screen when
Go To Phone
Screen On
you receive an incoming call, set the Phone
Calling
History
Go To Phone
Screen on Ringing option to Yes.
Screen On
Ringing
Log Bridged Go To Phone Making a call
Calls Screen On
Answer
1. Lift the handset, or press Speaker or Headset (if
Personalize
Display
Labels
Call Timer
applicable) or touch an idle call appearance line.
Restore
Default
2. Dial the number you want to call. If you have a favorite
Redial
Labels
icon on the Home screen for the person you want to
Visual Alerting
call, tap that icon to initiate dialing.
Audio Path
If you are on a mute call, you can select an available
call line appearance by using Up or Down arrows.
Pair Contacts
to calls
Putting a call on hold
Headset
Signaling
1. If you are not active on the line you want to put on
Edit
Dialing
hold, tap that line.
2. Tap Hold.
Note:
The phone might display a hold timer when you
put a call on hold.
3. Tap Resume, OK button, or the call appearance of
the held call to retrieve the call.
Transferring a call
1. Keep the call you want to transfer active and tap
Transfer from the Phone screen.
2. Dial the number to which you want to transfer the call.
3. Tap Complete to transfer the call.
Activating call forwarding
1. Press Forward to gain access to the main Forwarding
screen.
2. Tap Call Forward.
3. Enter the destination number to which you want to
forward your calls.
4. Tap Enter or OK button.
Note:
You can view the call originator when the call
forwarding chain has two or more participants.
This feature works if your administrator has
configured the related parameter.
Using the conference feature
Setting up a conference call
1. Select any idle call appearance and dial the first
conference participant.
2. From the Phone screen, tap Conference.
3. Dial the telephone number, or call the person from the
contacts list, or call the person from the History list.
4. When the person answers, tap Join to add the person
to the existing call.
5. To add another party to the conference call, tap Add.
6. Repeat Steps 3 and 4 to add another person to the
conference call.
7. To see a list of the conference participants, tap the
Details icon on the Conference Call line and then
either:
• Tap a participant name and tap Silence to mute the
person.
• Tap a participant name and tap Drop to drop this
person from the conference call.
• Tap Refresh to refresh the conference details.
• Tap Back to exit the conference details screen and
return to the Phone screen.
To view the Details icon on the conference call, your
administrator must configure the Fe-mute and conf-
dsp feature on Communication Manager.
Contacts
Searching for a contact
1. Press Contacts.
1