Chapter 6: Call History; Call History - Avaya 9621G User Manual

Chapter 6: Call history

Call History

Call History
The History screen provides a list of recent calls, with information about call types, such as missed,
answered, or outgoing. The information also provides the caller name and caller number, call time,
and call duration. The call log can store up to 21 digits. You can also make a call from the call log.
Release 6.4 onwards, call history also includes missed calls when the phone was offline or the user
was logged out. If you are using the deskphone in shared control mode or Road warrior and
Telecommuter mode with One-x Communicator, the call logs for the deskphone are now
synchronized with the call logs for the One-x Communicator.
Note:
The phone displays the caller number only if available.
Call History also shows bridged calls and the number of missed calls from a calling number. If you
are a member of a call pickup group, the deskphone shows calls that you picked up for another
person or calls that you missed and answered by someone with a Forwarding icon. Using this
feature, you can review details of types of call pickup. When you have one or more missed calls, the
History button lights up and the top line displays Missed Calls icon and the number of missed calls.
To call a person listed in your Call History, see
Viewing the call history
Procedure
1. Press History.
You can go to the top of the list by pressing History again.
2. If you want to see a different list, such as, missed calls or outgoing calls, tap the
corresponding icon located at the upper right part of the screen.
3. Scroll up or down to view the entries on the list.
May 2016
Calling a person from the call history
Using Avaya 9621G/9641G/9641GS IP Deskphones H.323
Comments on this document? infodev@avaya.com
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