Troubleshooting Chart - Scantronic iNSIGHT 20 Plus Operator's Manual

Chapter 6: Troubleshooting

Troubleshooting Chart

Troubleshooting Chart

Problem
Documents are jamming or
multiple documents are
feeding
142
Use the chart below as a guide to check for possible
solutions to problems you may encounter when using the
Scantron iNSIGHT 20 Plus Scanner.
Make sure that:
• the side guides are adjusted for the width of the
documents you are scanning.
• the output tray is adjusted for the length of the
documents you are scanning.
• all documents meet the specifications for size,
weight and type as outlined in "Scanner Hardware
Features" on page 3.
• the scanner and tires are clean.
• the spring on the pre-separation module is
adjusted to the proper tension. See the proce-
dures in Chapter 5, "Maintenance".
• the feed module and pre-separation module are
installed properly and securely in place. See the
procedures in Chapter 5, "Maintenance".
To remove a document jam:
Do not pull the jammed document out
IMPORTANT:
of the scanner without opening the scanner
cover first. Be sure the input tray is attached and
the scanner is tilted before opening the cover.
• Open the scanner cover. See "Opening and Clos-
ing the Scanner Cover" on page 107 for more
information.
• Remove any jammed document(s) from inside the
scanner.
• Close the scanner cover and resume scanning.
Possible Solution
Scantron
i
NSIGHT 20 Plus Scanner