Sensor (narrow media) static jam service check
Action
Step 1
Check the fuser for jammed media.
Is the fuser path free from jammed media?
Step 2
Check the sensor (fuser exit) for proper operation.
a
Enter the diagnostic mode.
b
Select Base sensor test.
c
Observe the line item fuser exit.
Does the display on the control panel change every time the sensing area
of the sensor is interrupted or blocked?
Step 3
Check the sensor (fuser exit) for proper connection.
Is the sensor connected properly?
Step 4
Perform a print test.
Does the problem remain?
Sensor (fuser exit) miscellaneous jam service check
Action
Step 1
Check the sensor (fuser exit) for proper operation.
a
Enter the diagnostic mode.
b
Select Base sensor test.
c
Observe the line item fuser exit.
Does the display on the control panel change every time the sensing area
of the sensor is interrupted or blocked?
Step 2
Check the sensor (fuser exit) for proper connection.
Is the sensor connected properly?
Step 3
Perform a print test.
Does the problem remain?
Yes
Go to step 2.
Go to step 4.
Replace the fuser. See
"Fuser removal" on
page
Go to step 4.
Contact the next level
of support.
Yes
Go to step 3.
Replace the fuser. See
"Fuser removal" on
page
Contact the next level
of support.
Diagnostic information
99
No
Remove any jammed
media.
Go to step 3.
Reseat the connection.
Go to step 4.
556.
The problem is solved.
No
Go to step 2.
Reseat the connection.
556.
The problem is solved.
7463