Fuser drive motor control jam service check
Action
Step 1
Make sure that the paper is properly loaded to the tray. See
jams" on page
74.
a
Make sure that the paper is properly loaded to the tray. See
jams" on page
74.
b
Perform a print test.
Does the error remain?
Step 2
Make sure that the firmware version is the latest, and update if necessary.
Does the error remain?
Step 3
Check if the voltage value at the power source is acceptable (>95% of rated
voltage when printer is in Ready State).
The following are the acceptable values for specific geographies:
•
>109 VAC, US
•
>218 VAC, HV geographies
•
>95 VAC, Japan
Does the error remain?
Step 4
Make sure that the fuser drive motor and the socket J24 on the controller
board are properly connected.
Does the error remain?
Step 5
Reset the printer.
Does the error remain?
Yes
Go to step 2.
"Avoiding
"Avoiding
Go to step 3.
Go to step 4.
Replace the fuser drive
motor. See
drive motor removal"
on page
Go to step 5.
Contact the next level
of support.
Diagnostic information
91
No
The problem is solved.
The problem is solved.
The problem is solved.
The problem is solved.
"Fuser
425.
The problem is solved.
7463