Troubleshooting - D-Link AC3200 Ultra User Manual

Section 8 - Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-890L. Read the following descriptions
if you are having problems. The examples below are illustrated in Windows® XP. If you have a different operating system, the screenshots on your
computer will look similar to these examples.
Why can't I access the web-based configuration utility?
When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website, nor do you have to be connected
to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to
the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Microsoft Internet Explorer® 10 or higher
- Mozilla Firefox 28 or higher
- Google™ Chrome 28 or higher
- Apple Safari 6 or higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable, or connect
to a different port on the device if possible. If the computer is turned off, the link light may not be on.
• Disable any Internet security software running on the computer. Software firewalls such as ZoneAlarm, BlackICE, Sygate, Norton Personal Firewall,
and Windows XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information
®
on disabling or configuring it.
D-Link DIR-890L User Manual

Troubleshooting

203