Pitney Bowes K700 Operator's Manual
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Pitney Bowes K700 Operator's Manual

Pitney Bowes K700 Operator's Manual

Mailstation digital postage meter
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Digital Postage Meter
Operator Guide
US English Version

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Summary of Contents for Pitney Bowes K700

  • Page 1 Digital Postage Meter Operator Guide US English Version...
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  • Page 3 SV61374 Rev. J ©2012 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically, without the express, written permission of Pitney Bowes.
  • Page 4 (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible party: Pitney Bowes, 1 Elmcroft Rd., Stamford, CT 06926-0700, (800) 522-0020. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules.

  • Page 5: Contacts

    Failed units will be returned to the Pitney Bowes U.S. Service Center. For reference purposes, the Pitney Bowes U.S. Service Center contact address is: Pitney Bowes Inc., 1 Elmcroft Road, Stamford, CT, 06926-0700, (800) 522-0020.
  • Page 6 Industry Canada This product meets the applicable Industry Canada technical specifications. The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be connected to a telephone interface. The Ringer Equivalence Number (REN) of this terminal equipment is 1.0. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all devices does not exceed five.
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  • Page 8 Contacts Machine Identification Product Name: mailstation ™ digital postage meter Model Number: K700 Resources Meter: http://pb.com/support/K700 Network Installation: http://pb.com/support/LAN General Questions: (800) 522-0020 Installation: (877) 817-2463 NOTE: Customer Service Representatives are available Monday through Friday, 8:00 AM - 8:00 PM EST.
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  • Page 10: Table Of Contents

    Checking Your Account Balance in the Postage By Phone® System ............... 5-3 Adding Postage to Your mailstation ..........5-4 ™ Connecting to the Pitney Bowes Data Center ........5-5 Downloads from the Data Center to Your mailstation ....... 5-5 ™ mailstation Digital Postal Meter | SV61374 Rev.

  • Page 11: Table Of Contents

    Table of Contents 6 • Machine Settings ............6-1 Machine Settings ................. 6-1 Setting System Time ................6-1 Setting Display Contrast ..............6-2 Using the Preset Feature ..............6-2 Checking, Printing, and Clearing the Batch Count ......6-4 Setting/Disabling the Lock Code ............6-6 Setting Sleep Mode Activation Time ............
  • Page 12 Table of Contents 10 • Troublehooting ............10-1 Getting Help ..................10-1 Error Messages ................. 10-1 Printing is Incomplete, Streaked, or Poor Quality......10-2 Display is Difficult to Read ..............10-3 Problems Dialing Out ................ 10-3 Accidentally Printing the Wrong Postage .......... 10-4 11 •...
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  • Page 14: Introduction

    1 • Introduction About the Pitney Bowes Small Office Series™ Pitney Bowes Small Office Series™ is a line of unique mailing solutions for small businesses and those with home offices. The line has products for all volumes and types of postage usage from less than $30/month in postage to $300/month and more as well as products developed specifically for people shipping mostly packages.

  • Page 15: About Downloads To Your Mailstation

    The latest postal rates are downloaded precisely when you need them. Add Features On Demand You can download envelope ads, postal inscriptions, and optional product enhancements such as departmental accounting. Please contact Pitney Bowes to order (see Pitney Bowes Contact List at start of guide). Keep Your Meter Current mailstation™...

  • Page 16: Postal Requirements

    • If you move to another ZIP Code location, you must update the ZIP Code. You can do this by calling Pitney Bowes (see Pitney Bowes Contact List at start of guide). • Each time you add postage to the mailstation™ meter, the Pitney Bowes Data Center automatically performs a postal inspection.

  • Page 17: Other Sources Of Information - Quick Reference Guide

    1 ● Introduction Other Sources of Information - Quick Reference Guide Don't like reading manuals? Try the Quick Reference Guide located in the front pull-out tray. It has condensed versions of many of the topics covered in this book. Specifications Size of Base Model: 8.4”...
  • Page 18 1 ● Introduction Meter Settings Maximum Imprint: $99.999 Reset Type: Postage-By-Phone meter payment system ® Material (see figure below) Minimum Size: 5" x 3.5" (127 mm x 89 mm) Minimum Thickness: 0.007" (0.18 mm) Maximum Thickness: 5/16" (8.0 mm) IMPORTANT: For best results, always make sure your material conforms to our published specifications.

  • Page 19: Important Safety Notes

    • To obtain Pitney Bowes supplies, please contact our Supply Line to place orders. Material Safety Data Sheets can be obtained on the web or from the Supply Line. Refer to the Contact Information List in this guide for phone number and web address information.

  • Page 20: Important Telephone Safety Instructions

    CAUTION: In case of an ink spill or leaking ink, immediately disconnect the power cord from the wall plug and contact Pitney Bowes at (see Pitney Bowes Contact List at front of guide). Important Telephone Safety Instructions The mailstation™ meter connects directly to analog telephone lines. For your protection, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons.
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  • Page 22: Getting To Know Your Mailstation

    2 • Getting to Know Your mailstation ™ mailstation Digital Postage Meter–Front ™ 1. Control Panel —allows you to enter and set up information on your meter. 2. LED mailstation™ —lights amber when your meter is low on ink mailstation™ (one blink indicates the meter is out of ink).

  • Page 23: Control Panel

    2 ● Getting to Know Your mailstation ™ Control Panel 1. LCD Display mailstation™ —shows the current status of your meter and prompts you through all setup operations in a two-line LCD. 2. Lock Key mailstation™ —Prevents unauthorized use of your meter mailstation™...

  • Page 24: Mailstation ™ Digital Postage Meter-Rear

    3. USB Port —USB communication port allows you to do postage refills/ system updates quickly and conveniently with an Internet connection. See http://pb.com/support/K700 for more information 4. Power Receptacle —connects to AC power cord (supplied). 5. Ink Tray —holds excess ink that results from the printing process.
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  • Page 26: Running Mail

    3 • Running Mail Checklist Before Running Mail mailstation™ Before you run mail on your digital postage meter, review these items: mailstation™ • Make sure your meter is plugged into a properly grounded, 110 VAC receptacle. Always follow the safety precautions 1- Introduction.

  • Page 27: Determining The Amount Of Postage To Use

    3 ● Running Mail Determining the Amount of Postage to Use The amount of postage on a mail piece is based on USPS regulations and involves factors such as: • class of mail • weight • how fast you want the mail piece delivered If you have purchased the optional internal rating feature, the mailstation™...
  • Page 28 3 ● Running Mail Using the Optional Scale with Optional Internal Rating Use this method when you are using the optional scale and optional internal rating feature. Place mail piece on scale. The weight of the mail piece appears on the display.
  • Page 29 3 ● Running Mail Entering Weight Manually with Optional Internal Rating Use this method when: • you already know the weight of a mail piece and you are not using the optional scale. • you are using the optional scale and the weight of the mail piece exceeds that weight limit of the scale (2 or 5 lbs., depending on model).

  • Page 30: Printing Options

    4 • Printing Options Printing Options There are various printing options available when processing mail through your mailstation™ digital postage meter. Refer to the table below. Used for Used for Outgoing Incoming Printing Option Mail Mail • Print a normal meter stamp (postage indicia). •...

  • Page 31: Auto-Advance Of Printed Date For The Meter Stamp

    4 ● Printing Options Auto-Advance of Printed Date for the Meter Stamp meter automatically advances the printed date on mailstation™ the meter stamp (as well as its internally held date) when the system time reaches 12:00 AM. Manually Changing Printed Date for the Meter Stamp You may want to advance the date printed on the meter stamp if it is after normal business hours and you want to prepare outgoing mail for a future business day's mailing.

  • Page 32: Adding/Removing An Envelope Ad To The Meter Stamp

    Purchasing other Envelope Ads for Your mailstation™ meter If you want another envelope ad, contact Pitney Bowes (see the Pitney Bowes Contact List at start of this guide). Ready-made items can be purchased and downloaded directly into your mailstation™ meter. We can also work with you to create custom ads.

  • Page 33: Printing The Date And Time Only (No Meter Stamp)

    Meter If you want another postal inscription, contact Pitney Bowes (see the Pitney Bowes Contact List at start of this guide). Inscriptions can be purchased and downloaded directly into your mailstation™ meter. Printing the Date and Time Only (no meter stamp) You may want to use this feature to time-stamp incoming mail or sensitive documents.

  • Page 34: Printing Envelope Ad Only (No Meter Stamp)

    4 ● Printing Options Printing Envelope Ad Only (no meter stamp) You may want to use this feature to add your company's message to incoming mail. Menu Press Use the Review keys to scroll to "Change meter stamp type?” and press Enter/yes.
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  • Page 36: Adding Postage/Connecting To Data Center

    Postage By Phone meter payment ® account (send in a check, direct withdrawal, establish credit, etc.). See the Pitney Bowes Contact List at start of this guide to call for further information. Checking the Funds (Postage) in Your mailstation ™...

  • Page 37: Connecting Your Mailstation To Analog Phone Line

    (your home phone is connected to one) Plug phone line in here IMPORTANT • Your K700 also supports Internet connectivity. For details on how to connect to the Internet, go to http://pb.com/support/K700. IMPORTANT mailstation™ • For printing postage, the meter does not have to be connected to a phone line.

  • Page 38: Checking Your Account Balance In The Postage By Phone® System

    Use the Review keys to scroll to "Check amt available to download?" and press Enter/yes. mailstation™ meter dials into the Pitney Bowes Data Center. When connected, the amount in your Postage By Phone (PbP) ® system account displays.

  • Page 39: Adding Postage To Your Mailstation

    Enter/yes At the refill amount confirmation prompt, press mailstation™ meter dials into the Pitney Bowes Data Center. Various screens display, letting you know the status of the process. When complete, the refill successful message displays. Press Enter/yes. When prompted for a receipt, insert an envelope/ mailstation™...

  • Page 40: Connecting To The Pitney Bowes Data Center

    5 ● Adding Postage/Connecting to Data Center Connecting to the Pitney Bowes Data Center You can connect to the Pitney Bowes Data Center any time to download a feature you ordered, comply with USPS inspection regulations, etc. mailstation™ Connect your meter to an analog phone line.
  • Page 41 Postal/ZIP Code Update If the Postal Code on record at the Pitney Bowes Data Center does not mailstation™ match the Postal/ZIP Code of your meter, the code will be mailstation™...

  • Page 42: Machine Settings

    6 • Machine Settings Machine Settings mailstation™ Machine settings allow you to customize your digital postage meter for the way you run your mail and add security to those features that are sensitive to your organization. These settings include: • Setting system time •...

  • Page 43: Setting Display Contrast

    6 ● Machine Settings Setting Display Contrast You can adjust the LCD display contrast if necessary. Menu. Press Use the Review keys to scroll to "Change set up" and press Enter/ yes. Use the Review keys to scroll to "Change display contrast?" and press Enter/yes.
  • Page 44 6 ● Machine Settings Turning the Preset Feature On or Off Menu Press Use the Review keys to scroll to "Change setup?" and press Enter/ yes. Use the Review keys to scroll to "Use preset setup?" and press Enter/yes. Turning ON Preset - Press Enter/yes at "Turn preset ON?" prompt. A message confirms your choice.

  • Page 45: Checking, Printing, And Clearing The Batch Count

    6 ● Machine Settings Viewing the Preset Menu Press Use the Review keys to scroll to "Change setup?" and press Enter/ yes. Use the Review keys to scroll to "Use preset setup?" and press Enter/yes. At "View stored preset?" prompt, press Enter/yes. Scroll through the preset values of class, ad, inscription, date etc.
  • Page 46 6 ● Machine Settings Printing the Batch Count information Menu Press Use the Review keys to scroll to "Select a report?" and press Enter/ yes. Use the Review keys to scroll to "Print funds report?” and press Enter/yes. When prompted, insert an envelope or tape strip into the mail slot.

  • Page 47: Setting/Disabling The Lock Code

    6 ● Machine Settings Setting/Disabling the Lock Code The lock code prevents unauthorized access to your system after the mailstation™ has been powered up and/or has entered sleep mode. Menu. Press Use the Review keys to scroll to "Change Setup" and press Enter/ yes.

  • Page 48: Setting Sleep Mode Activation Time

    6 ● Machine Settings Setting Sleep Mode Activation Time mailstation™ You can set the amount of time the meter waits until mailstation™ entering "sleep mode". When the meter is in sleep mode, the display is blank (except for the time in the lower right) and you can't mailstation™...

  • Page 49: Settings For The Optional Scale

    6 ● Machine Settings Settings for the Optional Scale There are several settings that affect the use of your scale. Reset Scale to Zero You can rest the scale to zero to lessen the chance of accidentally printing the wrong postage. Menu.

  • Page 50: Setting The High Value Warning

    6 ● Machine Settings Setting the High Value Warning mailstation™ You can have the meter warn you when you manually key in a postage value that is higher than a maximum amount that you specify. This feature helps prevent you from accidentally printing a postage value that's more than you need.

  • Page 51: Entering The Prefix For Dialing Out To Data Center

    6 ● Machine Settings Entering the Prefix for Dialing Out to Data Center mailstation™ You can tell the meter if you need to dial a prefix number (like 9) to get an outside line when dialing out to the Data Center. Menu.

  • Page 52: Creating Intra-Bmc Zips

    6 ● Machine Settings Creating Intra-BMC ZIPs Before you can set up Intra-BMC (Bulk Mail Center) ZIP Code groups, you must obtain a postal zone chart that is specific to your ZIP Code from your local post office. Use the postal zone chart to determine if the ending ZIP Code of the parcel falls within your BMC Zone.
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  • Page 54: Ink Maintenance

    7 • Ink Maintenance Low Ink Warnings Your actual ink usage will vary, based on how frequently you use mailstation™ digital postage meter, the graphic printed and environmental conditions. mailstation™ meter display tells you when the ink supply is low or exhausted.
  • Page 55 7 ● Ink Maintenance Press the top of the ink cartridge latch (on the green "unlock" icon). Tilt the old cartridge towards you and lift out. Discard old cartridge. Remove new cartridge from its package and pull off protective tape. Tilt new cartridge towards you and insert into print head.

  • Page 56: Printing Test Pattern

    7 ● Ink Maintenance 11. Press Enter/yes to confirm the replacement. A print head initialization occurs which lasts about 2-3 minutes. 12. When prompted, insert an envelope/tape sheet to print a test pattern to confirm print quality. 13. If test pattern looks good (see figures below), press Enter/yes.

  • Page 57: Replacing The Print Head

    When finished, follow prompts to return to main screen. Replacing the Print Head IMPORTANT: This procedure should only be done under the direction or with the permission of a Pitney Bowes representative. Menu Press Use the Review keys to scroll to "Use ink functions?" and press Enter/yes.

  • Page 58: Reports

    8 • Reports Reports mailstation™ Your digital postage meter allows you to view and print reports for funds usage, postage refills, and other valuable data. The mailstation™ printable reports are done right from your meter on an envelope or tape sheet. Funds Report A funds report allows you to print a record of how much postage has mailstation™...

  • Page 59: Refill Summary Report

    8 ● Reports Refill Summary Report This report lists the last five postage refills. Menu Press Use the Review keys to scroll to "Select a report?" and press Enter/ yes. Use the Review keys to scroll to "Print refill summary?" and press Enter/yes.

  • Page 60: View Software Versions (Not Printed)

    8 ● Reports View Software Versions (not printed) mailstation™ This report lists software information about your meter on the display; it is not printed. Menu Press Use the Review keys to scroll to "Select a report?" and press Enter/ yes. Use the Review keys to scroll to "View software ver.
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  • Page 62: Departmental Accounting (Optional)

    9 • Departmental Accounting (Optional) Optional Departmental Accounting Feature When you purchase the optional accounting feature, you can set your mailstation™ digital postage meter up to track postage costs incurred by individuals or departments in your organization (e.g., Tom, Jane, Sales, A/R, etc.), up to five or ten accounts (depending on option purchased).

  • Page 63: Creating An Account

    9 ● Departmental Accounting (Optional) Creating an Account You need to create an account before you can use the departmental accounting feature to track postage. 1. Press Menu. 2. Use the Review keys to scroll to "Use Accounting functions?" and press Enter/yes. 3.

  • Page 64: Editing An Existing Account

    9 ● Departmental Accounting (Optional) Editing an Existing Account You can edit an account name and password if you wish. 1. Press Menu. 2. Use the Review keys to scroll to "Use Accounting functions?" and press Enter/yes. 3. Use the Review keys to scroll to "Edit an existing Account?" and press Enter/yes.

  • Page 65: Printing An Accounting Report

    9 ● Departmental Accounting (Optional) Printing an Accounting Report You can view and print your account totals any time. You may want to do this before you clear or delete an account, such as at the end of a fiscal year. 1.

  • Page 66: Clearing All Or Some Of The Accounts

    9 ● Departmental Accounting (Optional) Clearing All or Some of the Accounts You can clear the postage totals on an account when necessary (for example, at the end of a fiscal year). IMPORTANT: Make sure your really want to clear an account. Once you do, the account information is gone forever.

  • Page 67: Deleting An Account

    9 ● Departmental Accounting (Optional) Deleting an Account You can delete an account when necessary. IMPORTANT: Make sure your really want to delete an account. Once you do, the account information is gone forever. We suggest you print an accounting report first (see earlier topic) before delet- ing.

  • Page 68: 10 • Troublehooting

    In many cases, it can help you resolve the problem. If you need to contact Pitney Bowes, please have the following information at hand: • Product Model: mailstation™.

  • Page 69: Printing Is Incomplete, Streaked, Or Poor Quality

    "1103", "2215", etc.), press Clear/Back. If nothing happens in 5 seconds, turn off machine; wait 15 seconds, and then turn on machine. If problem persists, call Pitney Bowes (see Pitney Bowes Contact List at the start of this guide).

  • Page 70: Display Is Difficult To Read

    If you are using a DSL line, you should use a DSL filter obtained from your DSL provider. IMPORTANT • Your K700 also supports Internet connectivity. For details on how to connect to the Internet, go to http://pb.com/support/ K700. Incorrect mailstation™ meter settings One or more of the mailstation™...

  • Page 71: Accidentally Printing The Wrong Postage

    10 ● Troubleshooting Accidentally Printing the Wrong Postage Once you have printed a meter stamp, the postage funds have been “used up” by the machine, even if the printing is illegible. That’s why it is so important to make sure the correct value is shown on the machine before inserting the mail piece or tape sheet, and that you do not let the ink level get too low.

  • Page 72: 11 • Supplies And Options

    Pitney Bowes offers a number of flexible options so you can tailor your mailstation™ digital postage meter to meet your exact needs to- day, and expand it as your business grows tomorrow. Contact Pitney Bowes to order these options (see Pitney Bowes Contact List at start of this guide). •...
  • Page 73 Ads and inscriptions can give your mail a professional appear- ance and can turn your mailings into a powerful promotional tool. Pitney Bowes can provide additional envelope ads and inscrip- tions if your needs require it, up to a total of 15 ads and 15 in- scriptions.

  • Page 74: Appendix A • Passwords And Meter Functions

    Appendix A • Passwords and Meter Functions Passwords can be set up on your mailstation™ to prevent unauthorized access to the meter or to a specific department account. This appendix explains the effects on meter functions when using either or both types of passwords. NOTE: For information on setting up a password for the meter itself (referred to as a "Lock Code"...
  • Page 75 Appendix A ● Passwords and Meter Functions and have set it If you have this: then... to this: Meter Password Lock Code on power-up, activated but (Lock Code) or after awakening the "Lock on sleep" An Account meter when the meter option is not set Password has was put in sleep mode...

  • Page 76: Appendix B • Entering Text

    Appendix B • Entering Text When is Text Entry Used? Text is entered when: • Naming an account (with optional Departmental Accounting). • Entering international country names • Entering Canada and UK Postal Codes when sending mail within those countries How is Text Entry Done? Text entry is done via the numeric keypad in a fashion similar to current cell phone text entry.
  • Page 77 Appendix B ● Entering Text Special Characters Special characters are accessed by repeatedly pressing the “1” key. Special characters include: Symbol Name Comma & Ampersand Asterisk Period Colon Currency symbol Minus sign (dash) Question mark Forward slash Backward slash Open parenthesis Close parenthesis Exclamation point “at”...

  • Page 78: Appendix C • Glossary

    Appendix C • Glossary Account—A department (e.g., “Human Resources”) to which post- age is charged (optional feature). You can assign a unique name to each account (up to 5 or 10 accounts, depending on feature purchased). The mailstation™ digital postage meter stores the total postage used and the number of mail pieces processed for each ac- count.
  • Page 79 Postal Code area. Postage By Phone® Meter Payment System—A service available through Pitney Bowes that allows you to buy postage and check account status over the phone. It also permits convenient postal in- spection by phone.

  • Page 80: Index

    Index Accessories. See Options Accounting feature Clearing all or some of the accounts 9-5 Creating an account 9-2 Deleting an account 9-6 Editing an existing account 9-3 Effects of password on meter functions 6-6, A-2 Printing an accounting report (single and mulitple) 9-4 Setting passwords 9-2 Turning feature ON or OFF 9-1 Viewing account totals 9-3...
  • Page 81 Index Data Center (Pitney Bowes) Downloads available 5-5 Problems dialing into 10-3 When you access 1-3, 5-2 Date Auto-advance of date 4-2 How it shows on meter stamp 4-1 Manually changing printed date 4-2 Printing date on incoming mail 4-5 Destination ZIP or Zone 3-3, 3-4 Digital indicia.
  • Page 82 Index High value warning, Explanation and setting 6-2 Important safety notes 1-6 Important telephone safety instructions 1-7 Incoming mail, Printing options 4-4 Indicia. See Meter stamp Ink cartridge Having a spare available when printing 3-1 Low ink warnings 7-1 Part number for new one 11-1 Replacing 7-1 Ink maintenance Cleaning printer nozzles 7-3...
  • Page 83 Index Machine settings Activating sleep mode manually 6-7 Batch Count - Checking, Printing, and Clearing 6-4 Creating Intra BMC ZIPs 6-11 Entering the prefix for dialing out to data center 6-10 Selecting tone/pulse for dialing out to data center 6-10 Setting/Disabling the lock code 6-6 Setting Display Contrast 6-2 Settings for the optional scale 6-8...
  • Page 84 Phone jack, location and use 2-3 Phone line, Connecting your mailstation™ meter to analog phone line 5-2 Pitney Bowes Data Center. See Data Center (Pitney Bowes) Postage As it shows on meter stamp 4-1 Definition of postage in meter on report 5-4...
  • Page 85 Index What it is 5-1, C-2 Postage in Meter, Refill Receipt Listing 5-4 Postal class Choosing the right one 3-3, 3-4 List of available with internal rating option 11-1 Setting a matching inscription 4-3 Postal inscriptions Printing option 4-1 Purchasing 4-4 Postal rate update 5-6 Postal requirements 1-3, 3-2 Power receptacle 2-3...
  • Page 86 Index Safety - telephone instructions 1-7 Scale Activating/Disabling weight hold mode 6-8 Benefits of 2-1 Explanation of option 11-2 Ordering one 11-2 Reset to zero weight 6-8 Used when rating mail 3-3 Used when rating mail but overwieght piece 3-4 View metric weight 6-8 Security.
  • Page 87 Index Error messages 10-1 Getting help 10-1 Nothing displays 10-2 Printing is poor quality 10-2 Problems dialing out 10-3 Turn off date printing 4-1 Updates (downloaded into your meter) 5-5 USB Port, location and use 2-3 USPS. See Postal (various sub-listings) USPS add-on services 3-2 Weighing with optional scale 3-3, 3-4 Weight, viewing metric 6-8...
  • Page 89 1 Elmcroft Road Stamford, Connecticut 06926-0700 www.pitneybowes.com PB Form SV61374 Rev. J 5/12 © 2012 Pitney Bowes Inc. All Rights Reserved *sv61374revj*...

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