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To check the Internet IP address:
1.
Launch an Internet browser from a computer or WiFi device that is connected to the
network.
2.
Type http://www.routerlogin.net.
A login window opens.
3.
Type admin for the user name and type your password.
If you did not yet personalize your password, type password for the password.
4.
Click the OK button.
The BASIC Home page displays.
5.
Select ADVANCED > ADVANCED Home.
The ADVANCED Home page displays.
6.
In the Internet Port pane, check that the IP Address field shows a valid IP address.
If the field shows 0.0.0.0, your modem router did not obtain an IP address from your ISP.
If your modem router cannot obtain an IP address from the ISP, check that the IP address
information for the ISP connection is correct (see
Settings
on page 30). In most cases, the ISP assigns IP addresses dynamically.
Troubleshoot Internet Browsing
If your modem router can obtain an IP address but your computer is unable to load any web
pages from the Internet, it might be for one of the following reasons:
•
The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is
reached, you can resume Internet access (see
Limit Is Reached
the overage.
•
Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address when you set up the modem
router, reboot your computer and verify the DNS address. Alternatively, you can configure
your computer manually with DNS addresses, as explained in your operating system
documentation.
•
The modem router might not be configured as the TCP/IP router on your computer.
For information about TCP/IP problems, see
page 192.
If your computer obtains its information from the modem router by DHCP, reboot the
computer and verify the modem router address.
AC1600 WiFi Cable Modem Router
on page 120). If your ISP sets a usage limit, they might charge you for
Diagnostics and Troubleshooting
190
View or Manually Set Up the IPv4 Internet
Unblock the Traffic Meter After the Traffic
TCP/IP Network Not Responding
on
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Troubleshooting
