NETGEAR C6250 User Manual
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NETGEAR C6250 User Manual

Ac1600 wifi cable modem router
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AC1600 WiFi Cable Modem Router
M od el C6 2 5 0
Us e r Manual
February 2016
202-11533-01
350 East Plumeria Drive
San Jose, CA 95134
USA

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Summary of Contents for NETGEAR C6250

  • Page 1 AC1600 WiFi Cable Modem Router M od el C6 2 5 0 Us e r Manual February 2016 202-11533-01 350 East Plumeria Drive San Jose, CA 95134...
  • Page 2 Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.

  • Page 3: Table Of Contents

    Access NETGEAR genie ........
  • Page 4 AC1600 WiFi Cable Modem Router Set Up and Enable a Guest Network ....... . . 48 Configure WEP Legacy WiFi Security for the Guest WiFi Network.
  • Page 5 Use the Scan Feature of a Multifunction USB Printer ....143 Change NETGEAR USB Control Center Settings ......144 Change the NETGEAR USB Control Center Language .
  • Page 6 AC1600 WiFi Cable Modem Router Specify a DNS Account That You Already Created ....149 Access Storage Devices Through the Internet ......151 Set Up FTP Access Through the Internet.
  • Page 7 AC1600 WiFi Cable Modem Router Internet LED Is Off ..........189 Obtain an Internet IP Address .

  • Page 8: Chapter 1 Hardware Overview And Setup

    Hardware Overview and Setup This user manual is for the NETGEAR AC1600 WiFi Cable Modem Router, Model C6250. ® This chapter contains the following sections: • Introduction • Front Panel and Right Side Panel • Back Panel • Position Your Modem Router •...

  • Page 9: Introduction

    1. Actual data throughput and WiFi coverage will vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate and WiFi coverage. NETGEAR makes no express or implied representations or warranties about this product’s compatibility with any future standards.

  • Page 10: Front Panel And Right Side Panel

    AC1600 WiFi Cable Modem Router Front Panel and Right Side Panel The front panel contains status LEDs that let you verify status and connections. The right side panel contains two buttons. WiFi On/off button WPS button Power LED Downstream LED Upstream LED Internet LED Ethernet LED...
  • Page 11 AC1600 WiFi Cable Modem Router Table 1. Front panel LEDs Icon Description Power • Solid green. Power is supplied to the modem router. • Off. No power is supplied to the modem router. • Solid red. The modem router is starting up (the Power LED lights solid red for a few seconds before turning green) or entered thermal cutoff mode.

  • Page 12: Back Panel

    AC1600 WiFi Cable Modem Router The following table describes the buttons on the right side panel. Table 2. Button descriptions Button Icon Description WiFi By default, the 2.4 GHz and 5 GHz WiFi radios are enabled. Pressing this button for three On/Off seconds turns off both radios.

  • Page 13: Position Your Modem Router

    AC1600 WiFi Cable Modem Router Each Ethernet port provides two port LEDs: a left LED (green) and a right port LED (amber), which, together, indicate the operating speed and traffic condition. The following table describes the port LEDs. Table 3. Ethernet port LED descriptions Description LAN port •...

  • Page 14: Install And Activate Your Cable Modem

    AC1600 WiFi Cable Modem Router 2.4 GHz cordless phone 5 GHz cordless phone • Place the modem router away from large metal surfaces, large glass surfaces, insulated walls, and items such as these: Solid metal doors Aluminum studs Fish tanks Mirrors Brick Concrete...

  • Page 15: Activate Your Internet Service

    AC1600 WiFi Cable Modem Router To cable your modem router:  Connect a coaxial cable. Use the coaxial cable that your cable company provides to connect the cable port on the modem router to a cable wall outlet or a line splitter. Note: For XFINITY cable Internet service, Comcast XFINITY recommends connecting your modem router to a cable wall outlet.

  • Page 16: Activate Your Internet Service With Comcast Xfinity

    Internet provider’s website, call your cable Internet provider and do the following: a. When asked, provide your account information and provide the modem router’s model number, which is C6250, serial number, and MAC address. The serial number and MAC address are on the label on the modem router, which is on the bottom of the cable modem.

  • Page 17: Perform A Speed Test

    AC1600 WiFi Cable Modem Router Before you start the self-activation process, make sure that your account number, account phone number, and login information (your email address or user name and password) are nearby. To activate your Internet connection with Comcast XFINITY’s self-activation process: ...
  • Page 18 AC1600 WiFi Cable Modem Router (assigning IP addresses to devices on the network). This turns the modem router into a bridged modem. Note: If the modem router functions as a cable modem only (that is, as a bridged modem or in bridge mode), the modem router’s WiFi radios are turned off.
  • Page 19 AC1600 WiFi Cable Modem Router With the No setting, the modem router works as a bridge and obtains IP information from the cable Internet provider. Click the Apply button. Your settings are saved. Follow the instructions that came with your router or gateway to connect it to the modem router.

  • Page 20: Chapter 2 Connect To The Network And Access The Modem Router

    Connect to the Network and Access the Modem Router This chapter describes how to use NETGEAR genie to connect to the modem router. This chapter contains the following sections: • Connect to the Network • Types of Logins and Access •...

  • Page 21: Connect To The Network

    AC1600 WiFi Cable Modem Router Connect to the Network You can connect to the modem router’s network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).

  • Page 22: Types Of Logins And Access

    • Modem router login. This login logs you in to the modem router interface from NETGEAR genie. For more information, see Access NETGEAR genie on page 23. •...

  • Page 23: Product Label

    Ethernet cable or over WiFi with the preset security settings that are listed on the product label. To access NETGEAR genie to change the settings and monitor your modem router:  Apply power to the modem router.
  • Page 24 ADVANCED tab that you can use to access more menus and pages. If you cannot log in to the modem router or your browser does not display the NETGEAR genie page, check the following: •...

  • Page 25: Access The Modem Router With The Netgear Genie App

    AC1600 WiFi Cable Modem Router Access the Modem Router with the NETGEAR genie App The genie app is the easy dashboard for managing, monitoring, and repairing your home network from a smartphone, tablet, or computer. The genie app can help you with the following: •...

  • Page 26: Chapter 3 Customize The Internet Settings

    Customize the Internet Settings This chapter describes how to customize your Internet settings. For information about setting up your Internet connection with your cable service provider, see the following sections: The chapter contains the following sections: • View the Cable Initialization of the Modem Router •...

  • Page 27: View The Cable Initialization Of The Modem Router

    AC1600 WiFi Cable Modem Router View the Cable Initialization of the Modem Router You can track the cable initialization procedure of the modem router and get details about the downstream and upstream cable channels. The time is displayed after the modem router is initialized.

  • Page 28: Change The Cable Connection Starting Frequency

    AC1600 WiFi Cable Modem Router The Startup Procedure section displays the initialization progress. Scroll down to see the rest of the Downstream Bonded Channels section, the Upstream Bonded Channels section, and the current system time. The Downstream Bonded Channel and Upstream Bonded Channels sections display the status of each channel and details about each channel.
  • Page 29 AC1600 WiFi Cable Modem Router A login window opens. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. Click the OK button. The BASIC Home page displays. Select Cable Connection.

  • Page 30: View Or Manually Set Up The Ipv4 Internet Settings

    AC1600 WiFi Cable Modem Router View or Manually Set Up the IPv4 Internet Settings In general, the modem router receives the Internet settings dynamically from the cable service provider. However, you can view or change the Internet settings. The main Internet settings that you can configure are the IP address of the modem router (dynamic or static) and the Domain Name System (DNS) server (dynamic or static).
  • Page 31 AC1600 WiFi Cable Modem Router The following table describes the fields on the Internet Setup page. Field Description Account Name (If Required) Enter the account name provided by your cable service provider. This name might also be called the host name. If you do not know or did not receive an account name, leave the default name, which is the model number of the modem router.

  • Page 32: Manage The Mtu Size

    “fragmented” to accommodate the device with the smallest MTU. The best MTU setting for NETGEAR equipment is often the default value. In some situations, changing the value fixes one problem but causes another.
  • Page 33 AC1600 WiFi Cable Modem Router Table 4. Common MTU sizes (continued) Application 1436 Used in PPTP environments or with VPN. 1400 Maximum size for AOL DSL. Customize the Internet Settings...

  • Page 34: Change The Mtu Size

    AC1600 WiFi Cable Modem Router Change the MTU Size WARNING: An incorrect MTU setting can cause Internet communication problems. For example, you might not be able to access certain websites, frames within websites, secure login pages, or FTP or POP servers. Change the MTU only if you are sure that it is necessary for your ISP connection.

  • Page 35: Chapter 4 Manage The Basic Wifi Network Settings

    Manage the Basic WiFi Network Settings This chapter describes how to configure the basic settings for the main WiFi network and guest WiFi network and how to use the WPS wizard. This chapter contains the following sections: • Manage the Basic WiFi Settings and WiFi Security of the Main Network •...

  • Page 36: Manage The Basic Wifi Settings And Wifi Security Of The Main Network

    Product Label on page 23). IMPORTANT: NETGEAR recommends that you do not change your preset security settings. If you decide to change your preset security settings, make a note of the new settings and store the note in a safe place where you can easily find it.
  • Page 37 AC1600 WiFi Cable Modem Router View or change the basic WiFi settings and security settings. The following table describes the fields on the Wireless Setup page. Field Description Region Selection Region The selection from the Region menu is fixed at United States and the menu is masked out.
  • Page 38 Product Label page 23). Note: NETGEAR recommends that you do not change the default SSID. If you must change the SSID, enter a 32-character (maximum), case-sensitive name in this field. Channel From the Channel menu, select Auto for automatic channel selection or select an individual channel.
  • Page 39 WPA. If your network includes such older devices, select WPA-PSK [TKIP] + WPA2-PSK [AES] security. NETGEAR recommends that you do not change the default passphrase. If you must change the passphrase, in the Passphrase field, enter a phrase of 8 to 63 characters. To join the modem router’s WiFi network, a user must enter this passphrase.
  • Page 40 WPA. If your network includes such older devices, select WPA-PSK [TKIP] + WPA2-PSK [AES] security. NETGEAR recommends that you do not change the default passphrase. If you must change the passphrase, in the Passphrase field, enter a phrase of 8 to 63 characters. To join the modem router’s WiFi network, a user must enter this passphrase.

  • Page 41: Configure Wpa/Wpa2 Enterprise Wifi Security

    AC1600 WiFi Cable Modem Router Set up and test your WiFi devices and computers to make sure that they can connect over WiFi. If they do not, check the following: • Is your WiFi device connected to your network or another WiFi network in your area? Some WiFi devices automatically connect to the first open network (without WiFi security) that they discover.
  • Page 42 AC1600 WiFi Cable Modem Router In the Security Options (WPA/WPA2 Enterprise) section, enter the settings as described in the following table. Field Description Encryption Mode From the Encryption Mode menu, select the enterprise mode: • WPA2 [AES]. WPA2 provides a secure connection but some older WiFi devices do not detect WPA2 and support only WPA.

  • Page 43: Configure Wep Legacy Wifi Security For The Main Wifi Network

    AC1600 WiFi Cable Modem Router • Does your WiFi device display as an attached device? (See View Devices Currently on the Network on page 104.) If it does, it is connected to the network. • Are you using the correct network name (SSID) and password? Configure WEP Legacy WiFi Security for the Main WiFi Network Wired Equivalent Privacy (WEP) security is a legacy authentication and data encryption...
  • Page 44 AC1600 WiFi Cable Modem Router These options display only if you select the Up to 54 Mbps mode. From the Authentication Type menu in the Security Encryption (WEP) section, select one of the following types: • Shared Key. Clients can use only Shared Key authentication. •...

  • Page 45: Use The Wps Wizard To Add A Device To The Wifi Network

    AC1600 WiFi Cable Modem Router Use the WPS Wizard to Add a Device to the WiFi Network WPS (Wi-Fi Protected Setup) lets you connect a computer or WiFi device to the modem router’s network without entering the WiFi network passphrase or key. Instead, you use a WPS button or enter a PIN to connect.
  • Page 46 AC1600 WiFi Cable Modem Router Click the Next button. By default, the Push Button (recommended) radio button is selected. Either click the button onscreen or press the WPS button on the right side panel of the modem router for three seconds. For two minutes, the modem router attempts to find the WiFi device (that is, the client) that you want to join the modem router’s main WiFi network.

  • Page 47: Use Wps With The Pin Method

    AC1600 WiFi Cable Modem Router Use WPS with the PIN Method To use the PIN method to connect a WiFi device to the modem router’s WiFi network, you must know the PIN of the WiFi device that you are trying to connect. To let a WiFi device join the modem router’s WiFi network using WPS with the PIN ...

  • Page 48: Manage The Basic Wifi Settings And Wifi Security Of The Guest Network

    AC1600 WiFi Cable Modem Router In the Enter Client's PIN field, enter the PIN number of the WiFi device. Click the Next button. For four minutes, the modem router attempts to find the WiFi device (that is, the client) that you want to join the modem router’s main WiFi network. During this time, both WiFi LEDs on the front panel of the modem router blink amber.
  • Page 49 AC1600 WiFi Cable Modem Router To enable and configure the settings for the guest WiFi network:  Launch an Internet browser from a computer or WiFi device that is connected to the network. Type http://www.routerlogin.net. A login window opens. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password.
  • Page 50 The SSID is the 2.4 GHz WiFi band name. If you did not change the SSID, the default Network Name SSID displays, which is NETGEAR-Guest. (SSID) If you want to change the SSID in the 2.4 GHz WiFi band for the guest WiFi network, enter a 32-character (maximum), case-sensitive name in this field.
  • Page 51 The SSID is the 5 GHz WiFi band name. If you did not change the SSID, the default Network Name SSID displays, which is NETGEAR-5G-Guest. If you want to change the SSID in the (SSID) 5 GHz WiFi band for the guest WiFi network, enter a 32-character (maximum), case-sensitive name in this field.

  • Page 52: Configure Wep Legacy Wifi Security For The Guest Wifi Network

    AC1600 WiFi Cable Modem Router Configure WEP Legacy WiFi Security for the Guest WiFi Network Wired Equivalent Privacy (WEP) security is a legacy authentication and data encryption mode that is superseded by WPA-PSK and WPA2-PSK. WEP supports speeds of up to 54 Mbps (the modem router is capable of speeds of up to 300 Mbps).
  • Page 53 AC1600 WiFi Cable Modem Router From the Authentication Type menu in the Security Encryption (WEP) section, select one of the following types: • Shared Key. Clients can use only Shared Key authentication. • Automatic. Clients can use either Open System or Shared Key authentication. From the Encryption Strength menu in the Security Encryption (WEP) section, select the encryption key size: •...

  • Page 54: Chapter 5 Secure Your Network

    Secure Your Network This chapter describes how to use the firewall features of the modem router to prevent objectionable content from reaching the computers and other devices connected to your network and how to control which computers and devices are allowed access to the network. This chapter includes the following sections: •...

  • Page 55: Set Up Parental Controls

    AC1600 WiFi Cable Modem Router Set Up Parental Controls The first time that you select Parental Controls from the BASIC Home page, your browser goes to the Parental Controls website, where you can learn more about Parental Controls. To set up Parental Controls, you must download the genie app. Figure 5.
  • Page 56 AC1600 WiFi Cable Modem Router Open the genie app and select Parental Controls. Live Parental Controls automatically starts. Click the Next button, read the note, and click the Next button again. Because Live Parental Controls uses free OpenDNS accounts, you are prompted to log in or create a free account.
  • Page 57 AC1600 WiFi Cable Modem Router a. Complete the fields. b. Click the Next button. After you log on or create your account, the filtering level page displays. Select a radio button for a filtering level and click the Next button. Secure Your Network...

  • Page 58: Allow Or Block Access To Your Network

    AC1600 WiFi Cable Modem Router Click the Take me to the status screen button. Parental Controls are now set up for the modem router. To enable Parental Controls, click the Enable Live Parental Controls button. Allow or Block Access to Your Network You can use access control to block or allow access of devices to your network.

  • Page 59: Enable And Manage Network Access Control

    AC1600 WiFi Cable Modem Router Enable and Manage Network Access Control When you enable access control, you must select whether new devices are allowed to access the network or blocked from accessing the network. By default, currently connected devices are allowed to access the network, but you can also block these devices from accessing the network.

  • Page 60: Manage Network Access Control Lists

    Allow all new devices to connect. With this setting, if you add a new device, it can access your network. You do not need to enter its MAC address on this page. NETGEAR recommends that you leave this radio button selected. •...
  • Page 61 AC1600 WiFi Cable Modem Router Add Disconnected Devices to or Remove Them from the Allowed List If you set up an access list that blocks all new devices from accessing your network, you can specify which devices that are currently not connected to the modem router but that were connected in the past are allowed to access your network when they attempt to reconnect.
  • Page 62 AC1600 WiFi Cable Modem Router A table displays the detected device names, MAC addresses, and connection types of the devices that are not connected but allowed to access the network. To add a device to the allowed list, do the following: a.
  • Page 63 AC1600 WiFi Cable Modem Router Add Disconnected Devices to or Remove Them from the Blocked List If you set up an access list that allows all new devices from accessing your network, you can specify which devices that are currently not connected to the modem router but that were connected in the past are blocked from accessing your network when they attempt to reconnect.
  • Page 64 AC1600 WiFi Cable Modem Router A table displays the detected device names, MAC addresses, and connection types of the devices that are not connected and blocked from accessing the network. To add a device to the blocked list, do the following: a.
  • Page 65 AC1600 WiFi Cable Modem Router To change the permission or device name for a device on an access list:  Launch an Internet browser from a computer or WiFi device that is connected to the network. Type http://www.routerlogin.net. A login window opens. Type admin for the user name and type your password.

  • Page 66: Block Keywords And Domains For Http Traffic

    AC1600 WiFi Cable Modem Router Block Keywords and Domains for HTTP Traffic You can block keywords and domain names (website names) to prevent HTTP traffic between your network and websites that include such keywords and names. By default, keyword blocking is disabled and no domains are blocked. Set Up Blocking You can set up blocking of specific keywords and domains to occur continuously or according to a schedule.

  • Page 67: Remove A Keyword Or Domain From The Blocked List

    AC1600 WiFi Cable Modem Router Specify a keyword blocking option: • Per Schedule. Use keyword blocking according to a schedule that you set and select a schedule from the menu. For more information, see Schedule When Security Features Are Active on page 75.

  • Page 68: Remove All Keywords And Domains From The Blocked List

    AC1600 WiFi Cable Modem Router The keyword or domain is removed from the blocked list. Click the Apply button. Your settings are saved. Remove All Keywords and Domains from the Blocked List You can simultaneously remove all keywords and domains from the blocked list. To remove all keywords and domains from the blocked list: ...

  • Page 69: Block Access To Services And Applications

    AC1600 WiFi Cable Modem Router The BASIC Home page displays. Select ADVANCED > Security > Block Sites. Scroll down and select the Allow trusted IP address to visit blocked sites check box. In the Trusted IP Address field, enter the IP address of the trusted device. The first three octets of the IP address are automatically populated and depend on the IP address that is assigned to the modem router on the LAN Setup page.

  • Page 70: Block A Default Service

    AC1600 WiFi Cable Modem Router The service numbers for many common protocols are defined by the Internet Engineering Task Force (IETF at ietf.org/) and published in RFC1700, Assigned Numbers. Service numbers for other applications are typically chosen from the range 1024–65535 by the authors of the application.
  • Page 71 AC1600 WiFi Cable Modem Router Specify a keyword blocking option: • Per Schedule. Use service blocking according to a schedule that you set and select a schedule from the menu. For more information, see Schedule When Security Features Are Active on page 75.

  • Page 72: Add And Block A Custom Service

    AC1600 WiFi Cable Modem Router Add and Block a Custom Service If the service that you want to block is not on the default service list, you can define a custom service. To add and block a custom service:  Launch an Internet browser from a computer or WiFi device that is connected to the network.
  • Page 73 AC1600 WiFi Cable Modem Router From the Service Type menu, select User Defined. Configure the settings for the custom service or application: • Protocol. Select a protocol. If you are not sure what protocol the service or application uses, select TCP/UDP. •...

  • Page 74: Change The Settings For A Blocked Service

    AC1600 WiFi Cable Modem Router Change the Settings for a Blocked Service You can change the settings for a specific service that is being blocked. To change the settings for a service:  Launch an Internet browser from a computer or WiFi device that is connected to the network.

  • Page 75: Schedule When Security Features Are Active

    AC1600 WiFi Cable Modem Router Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. Click the OK button. The BASIC Home page displays. Select ADVANCED > Security > Block Services. The Block Services page displays.
  • Page 76 AC1600 WiFi Cable Modem Router Click the OK button. The BASIC Home page displays. Select ADVANCED > Security > Schedule. The Schedule page displays. The current time is displayed onscreen. Click the Add button. In the Schedule Name field, enter a name for the schedule. For example, if you are setting up a schedule for keyword blocking during business hours, you could enter a name that lets you easily identify such a schedule.

  • Page 77: Change A Schedule

    AC1600 WiFi Cable Modem Router Change a Schedule You can change the settings for a schedule. To change the settings for a schedule:  Launch an Internet browser from a computer or WiFi device that is connected to the network. Type http://www.routerlogin.net.

  • Page 78: Set Up Security Event Email Notification

    AC1600 WiFi Cable Modem Router The Schedule page displays. Select the radio button next to the schedule that you want to remove. Click the Delete button. The schedule is removed from the Schedule Table. Set Up Security Event Email Notification To receive logs and alerts by email about websites that users accessed, attempts to access blocked sites, modem router operation, DoS attacks and port scans, WiFi access, and other information, provide your email information on the E-mail page, and specify how often you...
  • Page 79 AC1600 WiFi Cable Modem Router In the Your Outgoing Mail Server field, enter the name of your cable service provider’s outgoing (SMTP) mail server (such as mail.myISP.com). You might be able to find this information on the configuration page of your email program or by contacting your cable service provider.

  • Page 80: Chapter 6 Manage The Wan And Lan Network Settings

    Manage the WAN and LAN Network Settings This chapter describes how to manage the WAN and LAN settings. This chapter contains the following sections: • Manage the WAN Security Settings • Set Up a Default DMZ Server • Manage the SIP Application-Level Gateway •...

  • Page 81: Manage The Wan Security Settings

    AC1600 WiFi Cable Modem Router Manage the WAN Security Settings The WAN security settings include port scan protection and denial of service (DoS) protection, which can protect your LAN against attacks such as Syn flood, Smurf Attack, Ping of Death, and many others. By default, DoS protection is disabled and a port scan is rejected. You can also enable the modem router to respond to a ping to its WAN (Internet) port.

  • Page 82: Set Up A Default Dmz Server

    Protection To disable IPv4 firewall protection, select the Disable IPv4 Firewall Protection check box. By default, IPv4 firewall protection is enabled. NETGEAR recommends that you leave the firewall enabled to protect your network. Disable Port Scan and Port scan and DoS protection can protect your LAN against denial of service...

  • Page 83: Manage The Sip Application-Level Gateway

    AC1600 WiFi Cable Modem Router The modem router discards incoming traffic from the Internet that is not a response to one of your local computers or a service that you specially set up for this purpose (see Manage Port Forwarding to a Local Server for Services, Applications, and Games on page 166).

  • Page 84: Manage The Modem Router's Lan Ip Address Settings

    AC1600 WiFi Cable Modem Router Select ADVANCED > Setup > WAN Setup. The WAN Setup page displays. Select the Disable SIP ALG check box. The SIP ALG is enabled by default. Click the Apply button. Your settings are saved. Manage the Modem Router’s LAN IP Address Settings The modem router is preconfigured to use private IP addresses on the LAN side and to act as a DHCP server.

  • Page 85: Manage Ip Address Reservation

    When you specify a reserved IP address for a device on the LAN, that computer always receives the same IP address each time it accesses the modem router’s DHCP server. NETGEAR recommends that you assign a reserved IP address to a computer or server that requires permanent IP settings.
  • Page 86 AC1600 WiFi Cable Modem Router A login window opens. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. Click the OK button. The BASIC Home page displays. Select ADVANCED >...

  • Page 87: Change A Reserved Ip Address

    AC1600 WiFi Cable Modem Router Change a Reserved IP Address You can change the settings for a reserved IP address. To change a reserved IP address:  Launch an Internet browser from a computer or WiFi device that is connected to the network.

  • Page 88: Manage The Ipv6 Lan Settings

    AC1600 WiFi Cable Modem Router The BASIC Home page displays. Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays. In the Address Reservation Table, select the radio button next to the reserved address that you want to remove. Click the Delete button.
  • Page 89 To disable the IPv6 firewall protection, select the Disable IPv6 Firewall Protection check box. IPv6 firewall protection can secure your network against malicious packets and is enabled by default. NETGEAR recommends that you leave the firewall enabled to protect your network. Click the Apply button.

  • Page 90: Change The Modem Router's Device Name

    AC1600 WiFi Cable Modem Router Change the Modem Router’s Device Name The modem router’s default device name is C6250-100NAS. This device name displays in a file manager when you browse your network. To change the modem router’s device name: ...

  • Page 91: Manage The Dhcp Server Address Pool

    AC1600 WiFi Cable Modem Router Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. Click the OK button. The BASIC Home page displays. Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays.

  • Page 92: Manage Universal Plug And Play

    UPnP devices on the network. If you use applications such as multiplayer gaming, peer-to-peer connections, or real-time communications such as instant messaging or remote assistance, NETGEAR recommends that you keep UPnP enabled, which is the default setting.
  • Page 93 AC1600 WiFi Cable Modem Router To manage Universal Plug and Play:  Launch an Internet browser from a computer or WiFi device that is connected to the network. Type http://www.routerlogin.net. A login window opens. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password.
  • Page 94 AC1600 WiFi Cable Modem Router at the expense of additional network traffic. Longer durations can compromise the freshness of the device status but can significantly reduce network traffic. To change the advertisement time to live value, in the Advertisement Time to Live field, enter a new value in hops.

  • Page 95: Chapter 7 Manage The Modem Router And Monitor Your Network

    Manage the Modem Router and Monitor Your Network This chapter describes the modem router settings and options for administering, maintaining, and monitoring your modem router and network. This chapter includes the following sections: • View the Status and Statistics of the Modem Router •...

  • Page 96: View The Status And Statistics Of The Modem Router

    AC1600 WiFi Cable Modem Router View the Status and Statistics of the Modem Router You can view status information about the modem router and its cable connection, Internet connection, and WiFi networks. In addition, you can view traffic statistics for the various ports. View the Cable Information and Internet Port and WiFi Status The ADVANCED Home page displays cable information, the Internet port status, and WiFi settings for the radio of the main and guest networks.
  • Page 97 AC1600 WiFi Cable Modem Router The color of the icon indicates the following status: • A green flag indicates that the cable connection or Internet connection is fine and no problems exist. For a WiFi network, the network is enabled and secured. •...
  • Page 98 AC1600 WiFi Cable Modem Router The following table describes the panes on the ADVANCED Home page. Field Description Cable Information Hardware Version The modem router hardware version. Firmware Version The version of the router firmware. If you upgrade the router firmware on the modem router, the version changes.
  • Page 99 AC1600 WiFi Cable Modem Router Field Description Wireless Settings (2.4GHz) The settings of the WiFi port for the 2.4 GHz band of the main network. For information about how to configure the settings of the main network, see Manage the Basic WiFi Settings and WiFi Security of the Main Network on page 36, Control the WiFi Radios...
  • Page 100 AC1600 WiFi Cable Modem Router Field Description Wi-Fi Protected Setup Displays whether the modem router keeps its existing WiFi settings when you use WPS to connect a device to the 5 GHz band of the main network: • Configured. The modem router keeps its existing WiFi settings. This is the default setting.

  • Page 101: View The Traffic Statistics

    AC1600 WiFi Cable Modem Router View the Traffic Statistics You can view the traffic statistics for the ports of the modem router, change the polling frequency, and stop traffic polling. To view the traffic statistics for the ports of the modem router: ...
  • Page 102 AC1600 WiFi Cable Modem Router Field or Column Description Status The link status of the port. TxPkts The number of packets transmitted on this port since reset or manual clear. RxPkts The number of packets received on this port since reset or manual clear. Collisions The number of collisions on this port since reset or manual clear.

  • Page 103: View The Internet Port Connection Status And Release And Renew The Connection

    AC1600 WiFi Cable Modem Router View the Internet Port Connection Status and Release and Renew the Connection You can view information about the cable Internet connection of the modem router. You can also release and renew the connection. To view the status of the cable Internet connection of the modem router and release ...

  • Page 104: View Devices Currently On The Network

    AC1600 WiFi Cable Modem Router Field Description Default Gateway The IP address of the default gateway of the cable service provider that the modem router communicates with. DHCP Server The IP address of the Dynamic Host Configuration Protocol (DHCP) server of the cable service provider that assigns IP addresses.

  • Page 105: View Wifi Channels In Your Environment

    AC1600 WiFi Cable Modem Router Wired devices are connected to the modem router with Ethernet cables. WiFi devices are connected to the modem router through the WiFi network, either in the 2.4 GHz band or the 5 GHz band. The following table describes the fields of the three tables on the Attached Devices page. Field Description SSID...
  • Page 106 AC1600 WiFi Cable Modem Router Note: Many countries and geographic locations implement laws or guidelines about which channels can be used. Depending on your location, some channels might not be available. To view the WiFi channels in your environment:  Launch an Internet browser from a computer or WiFi device that is connected to the network.

  • Page 107: View Wifi Networks In Your Environment

    AC1600 WiFi Cable Modem Router To display the active channels and channel information in the 5 GHz band, select the 5GHz a/n/ac radio button. To refresh the page, click the Refresh button. The information onscreen is updated. To change the channel that a radio of the modem router is using, click the Change Channel button.

  • Page 108: View And Manage The Log

    AC1600 WiFi Cable Modem Router By default, the 2.4GHz b/g/n radio button is selected and the page displays the WiFi networks in the 2.4 GHz band. To display the WiFi networks in the 5 GHz band, select the 5GHz a/n/ac radio button. To refresh the page, click the Refresh button.
  • Page 109 AC1600 WiFi Cable Modem Router A login window opens. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. Click the OK button. The BASIC Home page displays. Select ADVANCED >...

  • Page 110: Change The Password

    Change the Password The user name to access the modem router is admin, and its default password is password. NETGEAR recommends that you set a more secure password. A secure password contains no dictionary words from any language and contains uppercase and lowercase letters, numbers, and symbols.

  • Page 111: Manage The Device Settings File Of The Modem Router

    AC1600 WiFi Cable Modem Router Type the old password. Type the new password twice. Click the Apply button. Your settings are saved. Manage the Device Settings File of the Modem Router The settings of the modem router are stored within the modem router in a device settings file. You can back up (save) this file to your computer or restore it from a previously backed-up file.

  • Page 112: Restore The Settings

    AC1600 WiFi Cable Modem Router Click the Back Up button. Choose a location to store the file on a device on your network. The default name of the backup file is NETGEAR_C6250-100NAS.cfg. To save the file, follow the directions of your browser. Restore the Settings If you backed up the device settings file, you can restore the settings from this file.

  • Page 113: Return The Modem Router To Its Factory Default Settings

    AC1600 WiFi Cable Modem Router Enter the full path to the file on your network or click the Browse button to find the file. The default name of the backup file from which you can restore the settings is NETGEAR_C6250-100NAS.cfg. Follow the directions of your browser to locate the file, and select it.

  • Page 114: Use The Reset Button

    AC1600 WiFi Cable Modem Router However, if you cannot find the LAN IP address or lost the password to access the modem router, you must use the Reset button. After you reset the modem router to factory default settings, the user name is admin, the password is password, the LAN IP address is 192.168.0.1 (which is the same as www.routerlogin.net and www.routerlogin.com), and the DHCP server is enabled.

  • Page 115: Reboot The Modem Router

    AC1600 WiFi Cable Modem Router Click the OK button. The BASIC Home page displays. Select ADVANCED > Administration > Backup Settings. Click the Erase button. A warning message displays. To confirm the action, click the Yes button. The configuration is reset to factory default settings and the Updating Settings page displays.

  • Page 116: Monitor And Meter Internet Traffic

    AC1600 WiFi Cable Modem Router Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. Click the OK button. The BASIC Home page displays. Select ADVANCED > ADVANCED Home. The ADVANCED Home page displays.

  • Page 117: View The Traffic Statistics And Traffic Status

    AC1600 WiFi Cable Modem Router Select the Enable Traffic Meter check box. By default, no traffic limit is specified and the traffic volume is not controlled. In the Traffic Counter section, set the traffic counter to begin at a specific time and date in each month.

  • Page 118: Restrict Internet Traffic

    AC1600 WiFi Cable Modem Router The BASIC Home page displays. Select ADVANCED > Advanced Setup > Traffic Meter. The Traffic Meter page displays. Scroll down to the Internet Traffic Statistics section. The Internet Traffic Statistics section displays when the traffic counter was started and what the traffic balance is.
  • Page 119 AC1600 WiFi Cable Modem Router The BASIC Home page displays. Select ADVANCED > Advanced Setup > Traffic Meter. Select the Enable Traffic Meter check box. From the Traffic volume control by menu, select an option: • Download only. The restriction is applied to incoming traffic only. •...

  • Page 120: Unblock The Traffic Meter After The Traffic Limit Is Reached

    AC1600 WiFi Cable Modem Router Unblock the Traffic Meter After the Traffic Limit Is Reached If you configured the traffic meter to disconnect and disable the Internet connection after the traffic limit is reached, you cannot access the Internet until you unblock the traffic meter. CAUTION: If your ISP set a traffic limit, your ISP might charge you for the overage traffic.
  • Page 121 AC1600 WiFi Cable Modem Router To set up remote management:  Launch an Internet browser from a computer or WiFi device that is connected to the network. Type http://www.routerlogin.net. A login window opens. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password.
  • Page 122 AC1600 WiFi Cable Modem Router • To specify access for all IP addresses on the Internet, keep the Everyone radio button selected. This is the default setting. In the Port Number field, specify the port number for accessing the web management interface.

  • Page 123: Chapter 8 Share A Storage Device

    Add a Network Folder on a Storage Device • Change a Network Folder, Including Read and Write Access, on a USB Drive • Approve USB Devices • Safely Remove a USB Device • Enable the Media Server Note: For more information about ReadySHARE features, visit netgear.com/readyshare.

  • Page 124: Usb Device Requirements

    The modem router works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB devices that the modem router supports, visit kbserver.netgear.com/readyshare. Some USB external hard drives and flash drives require you to load the drivers onto the computer before the computer can access the USB device.

  • Page 125: Access A Storage Device Connected To The Modem Router

    AC1600 WiFi Cable Modem Router Access a Storage Device Connected to the Modem Router From a computer or device on the network, you can access a storage device that is connected to the modem router. To access the device from a Mac: ...

  • Page 126: Manage Access To A Storage Device

    AC1600 WiFi Cable Modem Router Manage Access to a Storage Device You can specify the device name, workgroups, and network folders for a storage device that is connected to a USB port on the modem router. To specify the storage device access settings: ...
  • Page 127 147), you can also type a URL domain name. For example, if your domain name is MyName and you use the NETGEAR DDNS server, you can type ftp://MyName.mynetgear.com to access the USB device over the Internet and download or upload files.

  • Page 128: Enable Ftp Access Within Your Network

    AC1600 WiFi Cable Modem Router Enable FTP Access Within Your Network File Transfer Protocol (FTP) lets you download (receive) and upload (send) large files faster. Note: For information about using FTP to access a storage device over the Internet, see Chapter 10, Access Storage Devices Through the Internet.

  • Page 129: View Network Folders On A Device

    AC1600 WiFi Cable Modem Router Click the Apply button. Your settings are saved. View Network Folders on a Device You can view or change the network folders on a USB storage device connected to the modem router. To view network folders: ...

  • Page 130: Add A Network Folder On A Storage Device

    If only one device is connected, it is automatically selected. Note: NETGEAR recommends that you do not attach more than one drive to the USB port (for example, through a USB hub). The Available Network Folders table shows the following settings: •...
  • Page 131 In the Available Network Folders table, select a device. If only one device is connected, it is automatically selected. Note: NETGEAR recommends that you do not attach more than one drive to the USB port (for example, through a USB hub). Click the Create Network Folder button.

  • Page 132: Change A Network Folder, Including Read And Write Access, On A Usb Drive

    AC1600 WiFi Cable Modem Router If this window does not display, your web browser might be blocking pop-ups. If it is, change the browser settings to allow pop-ups. Click the Browse button and in the Folder field, select the folder. In the Share Name field, type the name of the share.
  • Page 133 In the Available Network Folders table, select a device. If only one device is connected, it is automatically selected. Note: NETGEAR recommends that you do not attach more than one drive to the USB port (for example, through a USB hub). Click the Edit button.

  • Page 134: Approve Usb Devices

    AC1600 WiFi Cable Modem Router For more information about the settings, see Add a Network Folder on a Storage Device on page 130. Click the Apply button. Your settings are saved. Click the Close Window button. The USB Storage (Advanced Settings) page displays again. Approve USB Devices For more security, you can set up the modem router to share only USB devices that you approve.

  • Page 135: Safely Remove A Usb Device

    AC1600 WiFi Cable Modem Router Select the No radio button. By default the Yes radio button is selected. This setting lets you connect and access all your USB devices. Click the Apply button. Your settings are saved. Click the Approved Devices button. In the Available USB Devices table, select the USB device that you want to approve.

  • Page 136: Enable The Media Server

    The modem router can function as a ReadyDLNA media server, which lets you view movies and photos on DLNA/UPnP AV-compliant media players, such as Xbox360, Playstation, and NETGEAR media players. To enable the media server, specify its settings, and scan for media content: ...
  • Page 137 In the Media Server Name field, specify the name of the media server. By default, the name is ReadyDLNA:C6250-100NAS. The suffix :C6250-100NAS is added to any name that you specify. That is, if you specify the name as MyMedia, the complete name of the media server becomes MyMedia:C6250-100NAS.

  • Page 138: Chapter 9 Share A Usb Printer

    Download the ReadySHARE Printer Utility • Install the ReadySHARE Printer Utility • Use the Shared Printer • View or Change the Status of a Printer • Use the Scan Feature of a Multifunction USB Printer • Change NETGEAR USB Control Center Settings...

  • Page 139: Install The Printer Driver And Cable The Printer

    Install the ReadySHARE Printer Utility You must install the ReadySHARE Printer utility on each computer that will share the printer. After you install it, the utility displays as NETGEAR USB Control Center on your computer. To install the utility: ...
  • Page 140 AC1600 WiFi Cable Modem Router Follow the wizard instructions to install NETGEAR USB Control Center. After the InstallShield Wizard completes the installation, the NETGEAR USB Control Center prompts you to select a language. Select a language from the menu and click the OK button.

  • Page 141: Use The Shared Printer

    If another computer is already connected to the printer, your print job goes into a queue to wait to be printed. If your document does not print, use the NETGEAR USB Control Center to check the status. View or Change the Status of a Printer on page 142.

  • Page 142: View Or Change The Status Of A Printer

    View or Change the Status of a Printer To view or change the status:  Click the NETGEAR USB Control Center icon The Status column shows the status for each device: • Available. No print jobs are in progress. You can use the USB printer from any computer in the network.

  • Page 143: Use The Scan Feature Of A Multifunction Usb Printer

    To use the scan feature of a multifunction USB printer:  Click the NETGEAR USB Control Center icon Make sure that the printer status shows as Available. Click the Network Scanner button. The scanner page displays so that you can use the USB printer for scanning.

  • Page 144: Change Netgear Usb Control Center Settings

    AC1600 WiFi Cable Modem Router Change NETGEAR USB Control Center Settings You can stop the NETGEAR USB Control Center from starting automatically when you log in to Windows. You can also change the language and specify the time-out to release the printer connection.

  • Page 145: Change The Netgear Usb Control Center Language

    Select Tools > Configuration. The Control Center - Configuration page displays. From the Language menu, select a language. Click the OK button. The next time NETGEAR USB Control Center starts, the language changes. Specify the Time-Out To specify the time-out: ...

  • Page 146: Chapter 10 Access Storage Devices Through The Internet

    Access Storage Devices Through the Internet With Dynamic DNS, you can use the Internet and a personal domain name to access a USB storage device that is attached to a USB port on the modem router when you are not home. If you know the IP address of the modem router (and the IP address did not change), you can also access the USB storage device by using the IP address.

  • Page 147: Set Up And Manage Dynamic Dns

    With your customized free URL, you can use FTP to access your network when you are not home through Dynamic DNS. To set up your FTP server, you must register for a NETGEAR Dynamic DNS (DDNS) service account and specify the account settings (see...

  • Page 148: Set Up A New Dynamic Dns Account

    AC1600 WiFi Cable Modem Router Set Up a New Dynamic DNS Account NETGEAR offers you the opportunity to set up and register for a free Dynamic DNS account. To set up Dynamic DNS and register for a free NETGEAR account: ...

  • Page 149: Specify A Dns Account That You Already Created

    Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service. Specify a DNS Account That You Already Created If you already created a Dynamic DNS account with NETGEAR, No-IP, Dyn (also referred to as DynDNS), or DtDNS, you can set up the modem router to use your account.
  • Page 150 For a No-IP, Dyn, or DtDNS account, in the User Name field, enter the user name for your account. • For a NETGEAR account, in the Email field, enter the email address for your account. In the Password field, enter the password for your DDNS account. Click the Apply button.

  • Page 151: Access Storage Devices Through The Internet

    AC1600 WiFi Cable Modem Router Access Storage Devices Through the Internet If you connect a USB storage device to the modem router, you can access the USB device through the Internet when you are not home. After you gain access, you can use FTP to share files on the USB device.
  • Page 152 AC1600 WiFi Cable Modem Router The previous figure shows a USB device attached to the modem router. Select the FTP (via Internet) check box. Click the Apply button. Your settings are saved. To limit access to the admin user, do the following: a.

  • Page 153: Access Storage Devices Through The Internet With Ftp

    AC1600 WiFi Cable Modem Router c. In the Read Access list, select admin. d. In the Write Access list, select admin. e. Click the Apply button. Your settings are saved. f. Click the Close Window button. The USB Storage (Advanced Settings) page displays again. Access Storage Devices Through the Internet with FTP If you attached a storage device to the modem router, before you can access the storage device through the Internet with FTP, you must first set it up (see...

  • Page 154: Chapter 11 Manage The Advanced Wifi Network Settings

    Manage the Advanced WiFi Network Settings This chapter describes how to configure the advanced WiFi settings. This chapter contains the following sections: • Control the WiFi Radios • Set Up a WiFi Schedule • Manage Beamforming • Manage the Advanced WiFi Settings •...

  • Page 155: Control The Wifi Radios

    AC1600 WiFi Cable Modem Router Control the WiFi Radios The modem router provides internal WiFi radios that broadcast signals in the 2.4 GHz and 5 GHz ranges. By default, they are on so that you can connect over WiFi to the modem router.

  • Page 156: Set Up A Wifi Schedule

    AC1600 WiFi Cable Modem Router The previous figure does not show the bottom of the Wireless Settings page. Do one of the following in the Wireless Advanced Settings (2.4GHz b/g/n) section, Wireless Advanced Settings (5GHz 802.11a/n/ac) section, or both sections: •...
  • Page 157 AC1600 WiFi Cable Modem Router Note: You can set up a WiFi schedule only if the modem router is connected to the Internet and synchronized its internal clock with a time server on the Internet. For more information about whether the modem router synchronized its clock, see Schedule When Security Features Are Active...

  • Page 158: Manage Beamforming

    AC1600 WiFi Cable Modem Router The Turn off wireless signal by schedule page displays. Use the menus, radio buttons, and check boxes to set up a period during which you want to turn off the WiFi signal and specify whether the schedule is recurrent. Click the Apply button.

  • Page 159: Manage The Advanced Wifi Settings

    AC1600 WiFi Cable Modem Router Select or clear the Enable Beamforming Transmission (BFR) check box. Selecting the check box enables BFR and clearing the check box disables BFR. Select or clear the Enable Beamforming Reception (BFE) check box. Selecting the check box enables BFE and clearing the check box disables BFE. Click the Apply button.
  • Page 160 AC1600 WiFi Cable Modem Router Click the OK button. The BASIC Home page displays. Select ADVANCED > Advanced Setup > Wireless Settings. CAUTION: Do not alter the advanced WiFi settings unless directed by technical support. These settings are reserved for WiFi testing and advanced configuration only.

  • Page 161: Manage Wps Settings

    AC1600 WiFi Cable Modem Router Manage WPS Settings You can control how WPS functions on the modem router. Use caution if you change the WPS settings. Note: For information about how to use WPS to add WiFi devices and other equipment to your WiFi network, see Join the WiFi Network of the Modem Router...

  • Page 162: Manage The Advanced Wifi Features

    Keep Existing Wireless Settings. By default, the Keep Existing Wireless Settings check boxes are selected for the 2.4 GHz and 5 GHz bands. NETGEAR recommends that you leave these check boxes selected. However, when these check boxes are selected, some applications might not detect the modem router.
  • Page 163 AC1600 WiFi Cable Modem Router To manage the advanced WiFi features:  Launch an Internet browser from a computer or WiFi device that is connected to the network. Type http://www.routerlogin.net. A login window opens. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password.
  • Page 164 AC1600 WiFi Cable Modem Router Field Description To enable PFM for the 2.4 GHz band, select one of the following options from the Protected Management Frames (2.4GHz b/g/n) menu: • Capable. The 2.4 GHz radio can receive protected management frames but does not require them.

  • Page 165: Chapter 12 Manage Port Forwarding And Port Triggering

    Manage Port Forwarding and Port Triggering You can use outbound firewall rules, port forwarding, and port triggering to set up rules for Internet traffic for services and applications. You need networking knowledge to set up these features. This chapter includes the following sections: •...

  • Page 166: Manage Port Forwarding To A Local Server For Services, Applications, And Games

    AC1600 WiFi Cable Modem Router Manage Port Forwarding to a Local Server for Services, Applications, and Games If a server is part of your network, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet.

  • Page 167: Add A Port Forwarding Rule With A Custom Service Or Application

    AC1600 WiFi Cable Modem Router Make sure that the Port Forwarding radio button is selected. From the Service Name menu, select the service or application. If the service or application that you want to add is not in the menu, create a port forwarding rule with a custom service or application (see Add a Port Forwarding Rule with a Custom Service or Application...
  • Page 168 AC1600 WiFi Cable Modem Router A login window opens. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password. Click the OK button. The BASIC Home page displays. Select ADVANCED >...

  • Page 169: Change A Port Forwarding Rule

    AC1600 WiFi Cable Modem Router Field Description Internal IP address Either enter an IP address in the Internal IP address field or select the radio button for an attached device that is listed in the table. External IP address Specify the external IP address by one of these methods: •...

  • Page 170: Remove A Port Forwarding Rule

    AC1600 WiFi Cable Modem Router Make sure that the Port Forwarding radio button is selected. In the table, select the radio button next to the service or application name. Click the Edit Service button. The Ports - Custom Services page displays. Change the settings.

  • Page 171: Application Example: Make A Local Web Server Public

    AC1600 WiFi Cable Modem Router Click the OK button. The BASIC Home page displays. Select ADVANCED > Advanced Setup > Port Forwarding / Port Triggering. The following figure shows two port forwarding rules. Make sure that the Port Forwarding radio button is selected. In the table, select the radio button next to the service or application name.

  • Page 172: How The Modem Router Implements The Port Forwarding Rule

    AC1600 WiFi Cable Modem Router (Optional) Register a host name with a Dynamic DNS service, and specify that name on the Dynamic DNS page of the modem router. Dynamic DNS makes it much easier to access a server from the Internet because you can enter the name in the Internet browser.

  • Page 173: Add A Port Triggering Rule

    AC1600 WiFi Cable Modem Router Note: If you use applications such as multiplayer gaming, peer-to-peer connections, real-time communications such as instant messaging, or remote assistance, enable Universal Plug and Play (UPnP). See Manage Universal Plug and Play on page 92. Add a Port Triggering Rule The modem router does not provide default services and applications for port triggering rules.
  • Page 174 AC1600 WiFi Cable Modem Router Specify a new port triggering rule with a custom service or application as described in the following table. Field Description Service Name Enter the name of the custom service or application. Service User From the Service User menu, select Any, or select Single address and enter the IP address of one computer: •...

  • Page 175: Change A Port Triggering Rule

    AC1600 WiFi Cable Modem Router Change a Port Triggering Rule You can change an existing port triggering rule. To change a port triggering rule:  Launch an Internet browser from a computer or WiFi device that is connected to the network.

  • Page 176: Disable Or Remove A Port Triggering Rule

    AC1600 WiFi Cable Modem Router For more information about the settings, see Add a Port Triggering Rule on page 173. Click the Apply button. Your settings are saved. The changed rule displays in the Port Triggering Portmap Table on the Port Forwarding / Port Triggering page. Disable or Remove a Port Triggering Rule You can disable or remove a port triggering rule that you no longer need.

  • Page 177: Specify The Time-Out Period For Port Triggering

    AC1600 WiFi Cable Modem Router To disable the rule, do the following: a. In the Enable column of the Port Triggering Portmap Table, clear the check box next to the service or application name. b. Click the Apply button. Your settings are saved. To remove the rule entirely, do the following: a.

  • Page 178: Disable Port Triggering

    AC1600 WiFi Cable Modem Router Disable Port Triggering By default, port triggering is enabled. You can disable port triggering temporarily without removing any port triggering rules. To disable port triggering:  Launch an Internet browser from a computer or WiFi device that is connected to the network.
  • Page 179 AC1600 WiFi Cable Modem Router The following sequence shows the effects of this port triggering rule: You open an IRC client program to start a chat session on your computer. Your IRC client composes a request message to an IRC server using a destination port number of 6667, the standard port number for an IRC server process.

  • Page 180: Chapter 13 Diagnostics And Troubleshooting

    Diagnostics and Troubleshooting This chapter provides information to help you diagnose and solve problems that might occur with the modem router. This chapter contains the following sections: • Perform Diagnostics • Quick Tips for Troubleshooting • Troubleshoot with the LEDs •...

  • Page 181: Perform Diagnostics

    AC1600 WiFi Cable Modem Router Perform Diagnostics The modem router lets you perform various diagnostic tasks. For normal operation, these tasks are not required. Ping an IP Address Use this test to send a ping packet request to an IP address to test the connection. If the request times out because no reply is received, the destination might be unreachable.

  • Page 182: Trace A Route

    AC1600 WiFi Cable Modem Router The following table describes the fields for the ping settings on the Diagnostics page. Field Description Target Enter the IP address of the device that you want to ping. Ping Size (in bytes) Enter the size of the ping packet. By default, the packet size is 64 bytes. No.
  • Page 183 AC1600 WiFi Cable Modem Router Enter the traceroute settings. The following table describes the fields for the traceroute settings on the Diagnostics page. Field Description Target (IP address or Enter the IP address or host name of the device that you want to trace. Name) Max Hops Enter the maximum number of hops for the trace.

  • Page 184: Quick Tips For Troubleshooting

    AC1600 WiFi Cable Modem Router Quick Tips for Troubleshooting The following table includes tips for troubleshooting some common problems. Table 5. Quick tips for troubleshooting Problem Possible Solution Your network is unresponsive Restart your network: or does not function normally. Turn off the modem router.

  • Page 185: Troubleshoot With The Leds

    • Check that you are using the 12 VDC 2.5A power adapter that NETGEAR supplied for this product. If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support.

  • Page 186: Wifi Led Is Off

    AC1600 WiFi Cable Modem Router If the error persists, an unrecoverable firmware or hardware problem occurred. For recovery instructions or help with a hardware problem, contact technical support. If the Power LED turns red in any other situation, the modem router became overheated and entered thermal cutoff mode.

  • Page 187: View And Manage The Event Log

    AC1600 WiFi Cable Modem Router • If your modem router’s IP address was changed and you do not know the current IP address, use an IP scanner application to detect the IP address. If you still cannot find the IP address, clear the modem router’s configuration to factory defaults. This sets the modem router’s IP address to 192.168.0.1.

  • Page 188: Troubleshoot The Internet Connection

    AC1600 WiFi Cable Modem Router The Event Log page displays a table that shows, for each event, the time that the event occurred, the priority of the event (0 being the highest priority and 6 the lowest), and a detailed description. The previous figure show an event with priority 3 that occurs when the modem router cannot synchronize its time with a server.

  • Page 189: Internet Led Is Off

    AC1600 WiFi Cable Modem Router Downstream and Upstream LEDs Are Amber or Green If the Downstream and Upstream LEDs light solid amber or solid green (or one LED lights solid green and the other lights solid amber), the cable connection is good. You can be confident that the service provider connected your line correctly and that your wiring is correct.

  • Page 190: Troubleshoot Internet Browsing

    AC1600 WiFi Cable Modem Router To check the Internet IP address:  Launch an Internet browser from a computer or WiFi device that is connected to the network. Type http://www.routerlogin.net. A login window opens. Type admin for the user name and type your password. If you did not yet personalize your password, type password for the password.

  • Page 191: Changes Are Not Saved

    AC1600 WiFi Cable Modem Router Changes Are Not Saved If the modem router does not save the changes that you make in the modem router web management interface, do the following: • When entering configuration settings, always click the Apply button before moving to another page or tab, or your changes are lost.

  • Page 192: Tcp/Ip Network Not Responding

    AC1600 WiFi Cable Modem Router TCP/IP Network Not Responding Most TCP/IP terminal devices and routers provide a ping utility for sending an echo request packet to the designated device. The device responds with an echo reply to tell whether a TCP/IP network is responding to requests.
  • Page 193 AC1600 WiFi Cable Modem Router If the path is functioning correctly, replies as described in Test the LAN Path to Your Modem Router on page 192 display. If you do not receive replies, do the following: • Check to see that your computer uses the IP address of your modem router as the default modem router.

  • Page 194: Appendix A Factory Default Settings And Specifications

    Factory Default Settings and Specifications This appendix includes the factory default settings and technical specifications for the modem router. This appendix contains the following sections: • Factory Default Settings • Technical and Environmental Specifications...

  • Page 195: Factory Default Settings

    AC1600 WiFi Cable Modem Router Factory Default Settings You can return the modem router to its factory default settings (see Return the Modem Router to Its Factory Default Settings on page 113). The following table shows the factory default settings. Table 6.
  • Page 196 • 5 GHz band: Up to 1.3 Gbps Guest WiFi network WiFi communication Disabled SSID name • 2.4 GHz band: NETGEAR-Guest • 5 GHz band: NETGEAR-5G-Guest SSID broadcast Enabled (2.4 GHz and 5 GHz bands) Security None (open network) Allow guests to access main Disabled (2.4 GHz and 5 GHz bands)

  • Page 197: Technical And Environmental Specifications

    AC1600 WiFi Cable Modem Router Table 6. Factory default settings (continued) Feature Default Settings WPS capability Enabled Modem router’s PIN Enabled; see the web management interface (path ADVANCED > Advanced Setup > Wireless Settings) Keep Existing Wireless Settings Enabled (2.4 GHz and 5 GHz bands) 1.
  • Page 198 AC1600 WiFi Cable Modem Router Table 7. Modem router specifications (continued) Feature Description 802.11 authorization and • WPA2-PSK [AES] encryption • WPA-PSK [TKIP] + WPA2-PSK [AES] • WPA/WPA2 Enterprise Legacy methods, available only in the Up to 54 Mbps mode: •...

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